Bangkok Palace Hotel
4-star hotel · Ratchathewi, Bangkok
Long Weekend score
Weak1 serious report in 176 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 33% of Bangkok hotels
- 43% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 33% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 43% of guest comments are praise. 143 praise, 189 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $40 a nighttypical for two, before tax · from $25
- 8 min walkto Makkasan station
- 176 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMakkasan is 583 m away
- Location33 praise · 4 complain
Against
- On a main road: Chaloem Mahanakhon Expressway13 m from the building
- Staff51 complain · 37 praise
- Room condition47 complain · 1 praise
- Cleanliness36 complain · 21 praise
- Quiet at night15 complain · 0 praise
What guests reported
What guests say
176 reviews from the last 2 years. Most praised: staff (37 guests). Weakest: room condition, where 47 of the 48 who mention it complain.
Location334Strength
The location is good for trips, as it is beside one of the main streets.
Tripadvisor, March 2026, rated 4/5 by this guest
great hotel in walking distance to our office, friendly and supportive staff, all clean
Booking network, November 2025, rated 9/10 by this guest
Location to far out of the City centre.
Google, June 2026, rated 3/5 by this guest
Pool93Mostly good
The place is good and clean
Google, August 2026, rated 5/5 by this guest
The pool and gym were nice.
Tripadvisor, December 2025, rated 3/5 by this guest
I also picked this hotel because of swimming pool and a gym, but of course those where closed.
Booking network, November 2024, rated 3/10 by this guest
Breakfastcomplaints falling: 11.9 in 100 a year ago, 5.1 now2213Mostly good
Always satisfied with the staff by the pool, room service and also breakfast!
Tripadvisor, December 2025, rated 5/5 by this guest
Delicious breakfasts and dinners.
Google, August 2026, rated 5/5 by this guest
Food is good but we stay here for the whole week and is like boring breakfast every day has the same items.
Tripadvisor, January 2026, rated 3/5 by this guest
Foodcomplaints falling: 8.5 in 100 a year ago, 2.6 now108Split
Every thing not like in this hotel, as room , staff behaviour, food, location, room facilities
Booking network, February 2025, rated 1/10 by this guest
very noisy staff and clients who dont respect sleeping hours..., bureaucratic (many forms to sign, steep deposit, long checkout), old furniture, understaffed cafe (30minute wait for cappuccino and stale croissant)
Booking network, December 2024, rated 4/10 by this guest
Restaurant and food and bar were awful...
Booking network, March 2025, rated 4/10 by this guest
Value1012Split
One of the worst hotel seen in my life...no value for Indians in this hotel
Google, August 2026, rated 1/5 by this guest
The hotel did not provide good value for the money, and the experience was far from comfortable.
Google, July 2026, rated 1/5 by this guest
Very good Hotel at a decent price
Booking network, March 2025, rated 8/10 by this guest
Staff3751Split
SHITTY HOTEL ARROGANT STAFF.
Google, October 2026, rated 1/5 by this guest
Do not make mistake booking this hotel, the rooms were not same as shown in pictures and washroom was disgusting and the building needs renovation its and very old property also the staff wasn’t welcoming at all.
Google, September 2026, rated 1/5 by this guest
Below average and rude receptionists....rooms are always noisy with some or the other repairs here n there....when with children n hot summers,better avoid the hotel...the rooms and lobby are always suffocating with some kerosene like smell....
Google, May 2026, rated 2/5 by this guest
Cleanliness2136Weak spot
The room was outdated and not properly cleaned.
Google, August 2026, rated 1/5 by this guest
The place was not clean and the swimming pool was the worst part.
Google, May 2026, rated 1/5 by this guest
The rooms were dirty, the staff service was poor, and the hotel’s ambiance was not up to expectations.
Google, June 2026, rated 1/5 by this guest
Room condition147Weak spot
Everything about the hotel , was old, dated, staff were pretty arrogant.
Booking network, October 2025, rated 5/10 by this guest
The hotel is five star but the rooms are like 2 starts, old rooms, locker is not available, there is no cleanliness in the rooms.
Google, June 2026, rated 3/5 by this guest
Rooms smell bad and they look outdated.
Google, June 2026, rated 1/5 by this guest
Quiet at night015Weak spot
A little noisy from other guests in the hallway
Booking network, May 2026, rated 7/10 by this guest
Very crowded and loud guests
Booking network, August 2026, rated 9/10 by this guest
The room is noisy because the window is leaky and smells strange.
Google, May 2026, rated 3/5 by this guest
Too few mentions to judge: room size, views and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 7,712 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 20 of 176 reviews.
Problems in the bathroom20 of 1761 in 9 reviews
Horrible experience the bathroom leaks and also the bathrooms has mould in it.
Google, May 2026, rated 1/5 by this guest
The worst place I visited the washroom sinks were blocked it takes a long time for the water to drain.
Google, September 2026, rated 1/5 by this guest
Unexpected charges and refunds18 of 1761 in 10 reviews
We are very disappointed with transparency of Bangkok Palace hotel regarding my 1000 bahts deposit.I was charged for hav
Booking network, March 2026, rated 1/10 by this guest
they give you dirty pillow after that they’ll charge you 400 bht for that pillow cleaning…
Google, June 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints rising: 1.7 in 100 a year ago, 8.5 now11 of 1761 in 16 reviews
False marketing very average property
Booking network, November 2025, rated 3/10 by this guest
some staff were a bit rude, it does not look like the pictures and it is a bit of a weird location to get to
Booking network, August 2026, rated 6/10 by this guest
Complaints the hotel left unresolved10 of 1761 in 18 reviews
Walls are so thin, we could not sleep for whole night as in next room one group drank and shouted whole night.After our complaint at reception it continued till morning.
Tripadvisor, November 2025, rated 2/5 by this guest
Instead of handling the situation professionally, they were inflexible, dismissive, and unwilling to provide a reasonable explanation or consider a fair resolution.
Google, July 2026, rated 1/5 by this guest
Heating and air conditioningcomplaints rising: 3.4 in 100 a year ago, 6.0 now9 of 1761 in 20 reviews
Air-conditioned cooling very bad
Google, July 2026, rated 1/5 by this guest
It was the worst experience the staff is very lazy also rooms are bad old Ac doesn’t work proper food is bad also feels like u are staying in a lodge please don’t go to this hotel
Google, August 2026, rated 1/5 by this guest
Something broken in the room8 of 1761 in 22 reviews
The bathroom door would not lock properly, the shower was difficult to operate, and the bathroom water had an unpleasant smell.
Google, May 2026, rated 1/5 by this guest
The fittings in bathroom are old and non functional.
Tripadvisor, March 2026, rated 2/5 by this guest
Serious reports
1 in 176 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 176 reviews
All of family members got minor crash with lift 4 doors.
Google, May 2026, rated 4/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: peeling paint or cracks in 3, stains in 3 and litter or dirty water in 1. Of the hotel's own 40, 0 do.
Guests’ photos confirm: swimming pool (1), restaurant (21).
The hotel says it has no spa.
Price, place and rooms
Price
$40 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Mar 2027, $25Dearest month: Jul 2027, $68
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- skyscanner.net$48
- kayak.co.th$48
- hotelscombined.co.th$48
- reservation.travelanium.net$49
- clicktrip.com$49
- wego.com$50
- evendo.com$50
- Agoda$51
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Makkasan station is 583 m away by road, about 8 minutes on foot.
- Nearest main road: Chaloem Mahanakhon Expressway13 m
- Nearest shop: 7-Eleven6 min walk460 m by road
- Nearest station: Makkasan8 min walk583 m by road
- Khao San Road6.3 km
- Chatuchak Market6.4 km
- The Grand Palace7.5 km
- Wat Arun8.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
17 room types, from 28 to 56 m².
- Executive Double or Twin Room28 m²Sleeps 2
- Deluxe Twin Room28 m²Sleeps 2Bathtub
- Deluxe Double Room28 m²Sleeps 2Bathtub
- Superior Double or Twin Room28 m²Sleeps 2
- Classic Room (No View)28 m²Sleeps 22 Twin bed + 1 Queen bedBathtubA view, going by the room's name
- Superior King Room28 m²Sleeps 2Bathtub
The other 11 room types
- Deluxe Double Or Twin Room28 m²Sleeps 2
- Triple Room30 m²Sleeps 33 Twin bedBathtub
- Executive Suite, 1 Queen Bed35 m²Sleeps 2Bathtub
- Junior Suite56 m²Sleeps 21 Double bedBathtub in its photos
- Premium Quadruple Room56 m²Sleeps 42 Twin bed + 1 Queen bedBathtub
- Family Suite56 m²Sleeps 41 Twin bed + 1 Double bedBathtub
- Family Quadruple RoomNot statedSleeps 41 Double bed + 2 Twin bedBathtub
- Superior Plus (Check In At 10:00 Am / Check Out At 14.00 Pm)Not statedSleeps 21 Double bedBathtub
- Family RoomNot statedSleeps 41 Double bed + 1 Twin bedBathtub
- Classic Triple Room, 3 Twin BedsNot statedSleeps 3Bathtub
- Classic Room (Limited View)Not statedSleeps 21 Double bedBathtubA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 33% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
10 Google reviewers ticked "Quiet", yet 15 guests complain about noise, and Chaloem Mahanakhon Expressway runs 13 m away.
If quiet at night matters to you
Here, 15 of the 15 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
176 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 784 most recent reviews from Google, Tripadvisor and the Booking network. 176 of them describe a stay in the last 2 years and are the ones counted here; the rest were 252 older, 24 in other languages and 332 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.