Hilton Garden Inn Bangkok Silom
3-star hotel · Bang Rak, Bangkok
Long Weekend score
Good1 serious report in 294 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 59% of Bangkok hotels
- 79% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 59% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 79% of guest comments are praise. 501 praise, 136 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $75 a nighttypical for two, before tax · from $63
- 9 min walkto Surasak Elevator station
- 294 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceSurasak Elevator is 677 m away
- Staff153 praise · 19 complain
- Location108 praise · 4 complain
- Views15 praise · 1 complain
Against
- Room condition35 complain · 5 praise
- Problems in the bathroom19 of 294 guests
- Mould or damp17 of 294 guests
What guests reported
What guests say
294 reviews from the last 2 years. Most praised: staff (153 guests). Weakest: room condition, where 35 of the 40 who mention it complain.
Location1084Strength
This hotel is very well located for visiting Bangkok.
Google, December 2025, rated 5/5 by this guest
The location made it very convenient to get around, with plenty of important places within walking distance.
Google, July 2026, rated 5/5 by this guest
Looks like a five star, centrally located in Silom area but floating market is very far nearly 2 hrs drive.
Tripadvisor, May 2025, rated 5/5 by this guest
Views151Strength
The room was comfortable and had a great view.
Google, January 2026, rated 5/5 by this guest
Comfortable rooms and nice view to the city and the river
Google, July 2026, rated 5/5 by this guest
Staff15319Strength
Even if the hotel room is a little bit old, it was clean and staffs were kind and helpful.
Booking network, December 2025, rated 7/10 by this guest
for her excellent service, warm hospitality, and attentive care.
Tripadvisor, August 2026, rated 5/5 by this guest
The staff are the rudest I’ve ever encountered and can’t even speak English properly.
Tripadvisor, January 2026, rated 1/5 by this guest
Food174Mostly good
The staff was always helpful and very nice the room was good the food was good overall it was a good stay
Booking network, November 2025, rated 8/10 by this guest
Serving excellent food and 3 kinds of draft beers.
Google, July 2026, rated 5/5 by this guest
They use cheap vegatable oil in rhe restaurant for cooking.
Google, February 2026, rated 1/5 by this guest
Beds123Mostly good
Bed was comfortable & clean ,
Booking network, June 2026, rated 8/10 by this guest
Great breakfast good beds.
Booking network, October 2025, rated 8/10 by this guest
Bed is uncomfortable and very hard
Google, May 2026, rated 3/5 by this guest
Breakfastcomplaints falling: 10.0 in 100 a year ago, 3.6 now6417Mostly good
As Hilton members, we appreciated the room upgrade (even though not required for a HGI) and the complimentary breakfast.
Tripadvisor, June 2026, rated 5/5 by this guest
Staff are so attentive and the food in the lobby is fantastic and the breakfast selection is brilliant.
Tripadvisor, February 2026, rated 5/5 by this guest
Breakfast was not that good.
Booking network, August 2026, rated 10/10 by this guest
Cleanliness5515Mostly good
Bit dated hotel, however well maintained and clean.
Google, April 2026, rated 4/5 by this guest
Service, cleanliness, breakfast, responsiveness from staff - exceptional!!
Google, March 2026, rated 5/5 by this guest
The carpets need to be cleaned.
Tripadvisor, May 2026, rated 4/5 by this guest
Poolcomplaints rising: 1.0 in 100 a year ago, 2.6 now176Mostly good
All requirements match, breakfast, pool, bar, parking, smoking area.
Booking network, May 2026, rated 10/10 by this guest
Also the staff at the reception and at the hotel restaurant were very nice and willing to help The pool was also beautiful.
Google, March 2026, rated 5/5 by this guest
Value2911Mostly good
best location , reasonable price
Tripadvisor, July 2026, rated 4/5 by this guest
We had an amazing experience and service from the staff at Hilton Garden Inn.
Google, January 2026, rated 5/5 by this guest
Room really not worth the price
Booking network, October 2025, rated 2/10 by this guest
Quiet at night86Split
Even though we had a high floor there was still a lot of road noise.
Booking network, February 2025, rated 5/10 by this guest
The walls are thin I could hear people next to my room and above bathrooms, the pool was out of order and wasn't advised of this upon check in or during booking process the bathroom had mould in it too.
Tripadvisor, February 2025, rated 3/5 by this guest
Great value for money, quiet area in Silom but walking distance to BTS, Shopping, Restaurants
Booking network, December 2025, rated 10/10 by this guest
Room sizecomplaints rising: 3.0 in 100 a year ago, 6.2 now1815Split
Breakfast was all right, room was without any good sphere and too small, while expensive.
Booking network, May 2026, rated 6/10 by this guest
room size, restaurant was small and food didnt taste great, no slippers provided in rooms, limited room service after hours.
Booking network, May 2026, rated 7/10 by this guest
The facilities are outdated, and the room feels cramped due to the high ceilings.
Google, May 2026, rated 3/5 by this guest
Room condition535Weak spot
The shower floors and carpet need to be replaced, but everything else is pretty nice.
Google, August 2026, rated 4/5 by this guest
The building n facility was a bit old but cleaning was thoroughly done so there is nothing negative.
Google, April 2026, rated 4/5 by this guest
Could use some updates as outlets do not work, no outlet by nightstand, no overhead light.
Google, May 2026, rated 3/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,045 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 19 of 294 reviews.
Problems in the bathroom19 of 2941 in 15 reviews
The hot water in the shower, even when turned on full blast, was barely hot.
Google, February 2026, rated 4/5 by this guest
There is an odor in the shower water.
Google, June 2026, rated 4/5 by this guest
Mould or damp17 of 2941 in 17 reviews
I was located on 8th floor, vey bad smell of dust and mold.
Google, March 2026, rated 1/5 by this guest
The room has a alful mold smell it's so strong that I'm sneezing and the air-conditioner is so loud it's a shame for a Hilton hotel
Google, August 2026, rated 1/5 by this guest
Something broken in the roomcomplaints rising: 3.0 in 100 a year ago, 4.1 now11 of 2941 in 27 reviews
The hairdryer would temporarily shut off when it got too hot.
Google, February 2026, rated 3/5 by this guest
Fridge was to small and did not work properly
Booking network, April 2026, rated 8/10 by this guest
Complaints the hotel left unresolved7 of 2941 in 42 reviews
However it’s the hotel policy he said.
Booking network, October 2025, rated 4/10 by this guest
I tried calling the front desk and also sent a message through the Hilton app, but received no response through either channel.
Google, June 2026, rated 1/5 by this guest
Heating and air conditioningcomplaints falling: 5.0 in 100 a year ago, 1.0 now7 of 2941 in 42 reviews
Got pretty cold and humid at the same time.
Booking network, July 2026, rated 7/10 by this guest
The A/C in the room was fairly humid and kind of sticky.
Google, February 2026, rated 4/5 by this guest
The liftcomplaints rising: 1.0 in 100 a year ago, 2.6 now6 of 2941 in 49 reviews
excellent location, convenient for public transport taxis etc etc., we were guests for the year 2025 but unfortunately the defects have not been fixed indeed worsened; both the elevator service always insufficient for the capacity of the hotel that notes sore breakfast absolutely to avoid bad food…
Tripadvisor, February 2026, rated 2/5 by this guest
The elevators need upgrading
Booking network, September 2025, rated 8/10 by this guest
Serious reports
1 in 294 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 294 reviews
It was going really well until finally on our last night my mom starter noticing all the bed bug bites on my leg.
Tripadvisor, September 2025, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: peeling paint or cracks in 6, stains in 5, dirty surfaces in 1 and rust or limescale in 1, and some photos show more than one. Of the hotel's own 30, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (3), restaurant (19).
Price, place and rooms
Price
$75 is a typical night, from 299 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jun 2027, $63Dearest month: Feb 2027, $84
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- airasia.com$80
- pilotplans.com$81
- Booking.com$84
- Agoda$84
- Trip.com$84
- expedia.co.th$84
- Hotels.com$84
- Priceline$84
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Surasak Elevator station is 677 m away by road, about 9 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Sirat Expressway65 m
- Nearest shop: 7-Eleven1 min walk109 m by road
- Nearest station: Surasak Elevator9 min walk677 m by road
- Wat Arun4.7 km
- Khao San Road5.7 km
- The Grand Palace5.8 km
- Chatuchak Market10.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 26 to 53 m².
- King Guest Room26 m²Sleeps 2
- King Room - High Floor26 m²Sleeps 2
- Twin Room26 m²Sleeps 2
- Deluxe King Room - High Floor32 m²Sleeps 3
- Deluxe King Room32 m²Sleeps 3
- Deluxe Twin Room32 m²Sleeps 3
The other 1 room types
- Deluxe King Suite53 m²Sleeps 3Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 59% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
The hotel says the rooms are spacious. 15 of 294 guests complain about it.
If room condition matters to you
Here, 35 of the 40 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
294 reviews counted · 90 photos checked · updated 11 October 2026
- We collected this hotel's 846 most recent reviews from Google, Tripadvisor and the Booking network. 294 of them describe a stay in the last 2 years and are the ones counted here; the rest were 102 older, 85 in other languages, 361 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 63 of its 200 newest Google reviews.
- 23 in every 100 reviews thank a staff member by name.
- 13 reviews mention a free upgrade, a cake or a gift.
- We looked at 90 photos: the first 30 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.