Element by Marriott New York Times Square West
4-star hotel · Midtown South, New York
Long Weekend score
Mixed4 serious reports in 294 reviews: a physical hazard (4)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 26% of New York hotels
- 72% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 26% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 72% of guest comments are praise. 587 praise, 233 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $323 a nighttypical for two, before tax · from $124
- 2 min walkto the nearest station
- 294 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to Times Square680 m by road
- A station within walking distanceA station is 135 m away
- Location181 praise · 0 complain
- Views26 praise · 1 complain
Against
- Quiet at night47 complain · 17 praise
- The lift78 of 294 guests
- Room condition26 complain · 10 praise
- Problems in the bathroom32 of 294 guests
- Something broken in the room27 of 294 guests
What guests reported
What guests say
294 reviews from the last 2 years. Most praised: location (181 guests). Weakest: quiet at night, where 47 of the 64 who mention it complain.
Location1810Strength
A location that's a guarantee for starting a new adventure.
Google, June 2026, rated 5/5 by this guest
That is rather unfortunate as otherwise the place and its location are very good.
Google, August 2026, rated 1/5 by this guest
Views261Strength
We picked the city view and it didn’t disappoint!
Google, August 2026, rated 5/5 by this guest
The service was excellent, especially Teresa from the buffet, who took great care of us, and the room had unbeatable views on the 39th floor.
Google, September 2026, rated 5/5 by this guest
Beds308Mostly good
The bed is a little too soft, the pillows needs a little more update.
Booking network, September 2026, rated 8/10 by this guest
Comfort of the beds - too soft for me
Booking network, July 2026, rated 10/10 by this guest
Bed was terrible...springs very hard coming through the mattress
Booking network, July 2026, rated 7/10 by this guest
Cleanliness6626Mostly good
Rooms were clean and quiet and the bed was comfortable.
Google, July 2026, rated 5/5 by this guest
Room itself was clean, modern and everything I needed.
Booking network, August 2026, rated 7/10 by this guest
The property is horrible and dirty.
Booking network, September 2026, rated 1/10 by this guest
Staff10844Mostly good
The staff are friendly, and best of all, it is comfortable for long-term stays because it is equipped with a kitchen, although there is noise from the room air conditioner.
Google, June 2026, rated 4/5 by this guest
The service was very friendly!
Google, May 2026, rated 5/5 by this guest
While trying to get a room, the hotel attendant laughed at my friends and I because one of the guests in our party had to use the restroom.
Google, October 2026, rated 1/5 by this guest
Breakfast9847Mostly good
Excellent hotel, improved breakfast, put receptionist who speaks Spanish and work with a car company to facilitate the return to the airport
Tripadvisor, March 2026, rated 5/5 by this guest
Excellent and varied breakfast.
Google, August 2026, rated 4/5 by this guest
Sheets, AC unit, lighting in the bathroom, mirror far away, lack of AC at the dining room, crappy breakfast
Booking network, August 2026, rated 3/10 by this guest
Value2413Mostly good
Very good experiences with Element New York Times Square Hotel - great value, friendly staff, nice suites.
Tripadvisor, February 2026, rated 5/5 by this guest
Rooms that, for being in NY, are more than fine in relation to the price.
Tripadvisor, September 2026, rated 4/5 by this guest
The room was clean and had all the necessary amenities, although it felt a bit overpriced for its size.
Booking network, August 2026, rated 7/10 by this guest
Room size2721Split
The kitchenette was unusable since the room was so small.
Booking network, August 2026, rated 6/10 by this guest
The rooms are very small (there was barely enough room for two people) but they were spotless, as was the bathroom.
Google, May 2026, rated 5/5 by this guest
The room with two double beds was too small for 4.
Booking network, August 2026, rated 7/10 by this guest
Room condition1026Weak spot
The furniture is slightly old.
Booking network, August 2026, rated 9/10 by this guest
The only downside is that it's a bit dated and could use some maintenance.
Google, July 2026, rated 4/5 by this guest
very noise aircon, elevators management(stops every floor), the whole hotel badly needs a full refurbishment including the rooms.
Booking network, September 2026, rated 7/10 by this guest
Quiet at night1747Weak spot
Fire stations are nearby so sirens are frequent.
Booking network, August 2026, rated 7/10 by this guest
I was right next to the elevator and also the maid’s closet which made the room very noisy at all hours.
Google, October 2026, rated 1/5 by this guest
Had trouble sleeping due to street noise even though I was on 19th floo
Booking network, August 2026, rated 7/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,882 Google ratings
Problems guests raised
Raised most: the lift, in 78 of 294 reviews.
The lift78 of 2941 in 4 reviews
The elevators always one of them was out of service, they are small and to many people to use them.
Booking network, July 2026, rated 9/10 by this guest
Very well located, poor service from the concierge, chaos going up and down by elevator during breakfast hours, always one elevator out of service, more than 20 minutes delay to get down during peak hours which led me to have to take the stairs from the 16th floor for almost the entire stay, I…
Google, July 2026, rated 1/5 by this guest
Problems in the bathroom32 of 2941 in 9 reviews
has a small ledge -- water kept overflowing out of shower and backed up .
Booking network, August 2026, rated 9/10 by this guest
It was going through a lot of renovations most of our problems were in the bathroom, the temperature of the water was really inconsistent, the fan had a high pitched noise.
Booking network, July 2026, rated 5/10 by this guest
Something broken in the room27 of 2941 in 11 reviews
Our room has multiple issues including cracked bathroom sink, loose faucet and missing microwave plate.
Tripadvisor, April 2026, rated 2/5 by this guest
Room comfortable iron didn't work.
Booking network, September 2026, rated 7/10 by this guest
Complaints the hotel left unresolved24 of 2941 in 12 reviews
it was reported to the staff and never addressed.
Booking network, August 2026, rated 3/10 by this guest
Stayed for 3 nights, requested 3 times to clean the room / house keeping, however it wasn't done.
Google, April 2026, rated 3/5 by this guest
Building work during the stay20 of 2941 in 15 reviews
Rooftop was not available which was disappointing but also understandable as they were renovating
Booking network, September 2026, rated 8/10 by this guest
The rooftop is closed for renovations, what a shame!
Google, May 2026, rated 5/5 by this guest
Heating and air conditioning18 of 2941 in 16 reviews
The reception area and the breakfast area had no air con working, the lifts were always too long coming and the breakfast area was too over crowded and often we had to wait too long for a table to be available
Booking network, August 2026, rated 6/10 by this guest
Elevated noise level, air conditioning is not constant during night wish made it hard to stay asleep.
Booking network, August 2026, rated 7/10 by this guest
Serious reports
4 in 294 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 294 reviews
Fire alarm malfunctioned during the night and could not call for help.
Booking network, September 2026, rated 8/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (8).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$323 is a typical night, from 302 dates checked in the coming year.
Weekends cost 9% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $143Dearest month: Jul 2027, $629
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$322
- trivago.deals$325
- Vio.com$331
- deals.goseek.com$331
- deals.etrip.net$331
- evendo.com$334
- Kayak$342
- travelup.com$353
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 135 m away by road, about 2 minutes on foot. There are 11 bars or clubs within 200 metres.
- Nearest station2 min walk135 m by road
- Nearest shop: Corner News Grocery Store2 min walk143 m by road
- Nearest main road: 9th Avenue202 m
- Times Square9 min walk680 m by road
- The Empire State Building16 min walk1.2 km by road
- Rockefeller Center20 min walk1.5 km by road
- The Brooklyn Bridge6.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 28 to 49 m².
- Guest Room, 1 King28 m²Sleeps 2
- Guest room, 1 King, City view28 m²Sleeps 2A view, going by the room's name
- Guest room, 2 Double Beds28 m²Sleeps 4
- Deluxe Room, 1 King Bed, City View28 m²Sleeps 2A view, going by the room's name
- Traditional Room, 1 King Bed28 m²Sleeps 2
- King Room - Hearing Accessible28 m²Sleeps 2
The other 8 room types
- Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)33 m²Sleeps 2
- Traditional Room, 2 Double Beds33 m²Sleeps 4
- Studio, 1 King36 m²Sleeps 2
- Studio, 1 King, City view36 m²Sleeps 2A view, going by the room's name
- Junior Suite, 1 Bedroom48 m²Sleeps 2
- 1 Bedroom Junior Suite, 1 King49 m²Sleeps 2
- 1 Bedroom Junior Suite, 1 King, City view49 m²Sleeps 2A view, going by the room's name
- Suite, 1 Bedroom, City View49 m²Sleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.9 out of 10. 26% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
20 Google reviewers ticked "Quiet", yet 47 guests complain about noise.
Trip.com rates it 86 out of 100 and Booking network rates it 79. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If quiet at night matters to you
Here, 47 of the 64 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
294 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 886 most recent reviews from Google, Tripadvisor and the Booking network. 294 of them describe a stay in the last 2 years and are the ones counted here; the rest were 68 older, 264 in other languages and 260 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.