Candlewood Suites New York City- Times Square by IHG
3-star hotel · Midtown South, New York
- 82% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- 82% of guest comments are praise. 477 praise, 108 complain. Counts for 60% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $346 a nighttypical for two, before tax · from $115
- 3 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to Times Square851 m by road
- A station within walking distanceA station is 248 m away
- Location138 praise · 0 complain
- Staff137 praise · 14 complain
- Beds30 praise · 1 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 1 of the hotel's 40
- Room condition38 complain · 3 praise
- The liftcomplaints rising: 10.2 in 100 a year ago, 16.8 now39 of 298 guests
- Complaints the hotel left unresolvedcomplaints rising: 3.6 in 100 a year ago, 13.7 now24 of 298 guests
- Something broken in the roomcomplaints falling: 10.8 in 100 a year ago, 3.8 now23 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (138 guests). Weakest: room condition, where 38 of the 41 who mention it complain.
Location1380Strength
Walking distance to time Square, Penn Station, Madison Square gardens, and the subway.
Google, August 2026, rated 5/5 by this guest
The location was perfect.
Tripadvisor, July 2026, rated 5/5 by this guest
Beds301Strength
Great bathroom, great kitchenette, great bed.
Booking network, October 2025, rated 10/10 by this guest
The bed was also clean and comfortable.
Tripadvisor, December 2025, rated 5/5 by this guest
Staffcomplaints rising: 3.6 in 100 a year ago, 6.1 now13714Strength
The service was very attentive, efficient, and fast—I was surprised by the 24-hour check-in and check-out service.
Google, July 2026, rated 5/5 by this guest
Excellent customer service.
Tripadvisor, November 2025, rated 5/5 by this guest
Desk staff couldn't care at all when discussing issues with them.
Tripadvisor, November 2025, rated 1/5 by this guest
Cleanliness7414Mostly good
Room was clean but did have an odor.
Google, December 2025, rated 4/5 by this guest
It is clean and the bed is comfortable.
Google, October 2025, rated 5/5 by this guest
Both the cleanliness of the room and the smell in the hallway were unpleasant.
Google, May 2026, rated 3/5 by this guest
Room size387Mostly good
Visited here in 2017 with family, and I got to say, it's a very nice place, the decal was nice, the staff were nice, and the most importantly, the rooms were nice and spacious!
Google, January 2026, rated 5/5 by this guest
The location, staff, and room size are excellent.
Google, September 2026, rated 4/5 by this guest
Otherwise, the rooms are tiny; if you have several suitcases, you'll have very little space to move around.
Google, January 2026, rated 3/5 by this guest
Value308Mostly good
it was great and fair price
Google, October 2025, rated 5/5 by this guest
I would definitely recommend staying here as the price is super affordable for the accommodations.
Google, September 2026, rated 4/5 by this guest
For the amount of money for one night, there should have been more amenities and both of the elevators should have worked.
Booking network, June 2025, rated 6/10 by this guest
Quiet at nightcomplaints rising: 5.4 in 100 a year ago, 7.6 now2319Split
Negative points: old furniture and decor, no washing machine, no towel drying coil in the bathroom, noisy air conditioning heater.
Google, March 2026, rated 4/5 by this guest
Overall room is basic but sufficient, radiator is loud when it's heating up or down
Google, February 2026, rated 3/5 by this guest
The only downside was the noise from the air conditioning unit located near the window of our room (306, sixth floor).
Google, August 2026, rated 5/5 by this guest
Views47Weak spot
We stayed in room 205, room view wasn’t great but we were there to shower & sleep so didn’t matter & was next to the stairs so didn’t need to use the lift.
Tripadvisor, December 2025, rated 5/5 by this guest
We stayed in room 205, room view wasn’t great but we were there to shower & sleep so didn’t matter & was next to the stairs so didn’t need to use the lift.
Tripadvisor, December 2025, rated 5/5 by this guest
I paid extra for a higher floor but all you could see were bricks and windows from the hotel next to us so it was wasted money.
Booking network, July 2025, rated 10/10 by this guest
Room condition338Weak spot
The room is delapidatated and smelly.
Google, July 2026, rated 4/5 by this guest
The hotel is old, but well maintained.
Google, July 2026, rated 5/5 by this guest
The rooms could use some renovation.
Google, July 2026, rated 3/5 by this guest
Too few mentions to judge: breakfast and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,344 Google ratings
Problems guests raised
Raised most: the lift, in 39 of 298 reviews.
The liftcomplaints rising: 10.2 in 100 a year ago, 16.8 now39 of 2981 in 8 reviews
Only one elevator was working.
Google, February 2026, rated 4/5 by this guest
Everything seems to be nice except elevator…
Google, December 2025, rated 4/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 3.6 in 100 a year ago, 13.7 now24 of 2981 in 12 reviews
On top of that, the safe in our room was broken, the maintenance team couldn't fix it, and we had to switch rooms.
Google, October 2026, rated 1/5 by this guest
Even the request to provide adjacent rooms was also not met and very few utensils available.
Google, December 2025, rated 3/5 by this guest
Something broken in the roomcomplaints falling: 10.8 in 100 a year ago, 3.8 now23 of 2981 in 13 reviews
I have been here for 5 days and the whole hotel that have 32 floors have only 1 single elevator and the other one still on maintenance and they care to fix it, this is soo bad i have to take a line every time just to get to my room, aside that room card not working every 5 hours needs a reset key,…
Google, January 2026, rated 2/5 by this guest
The only issue I had was the TV service.
Booking network, June 2025, rated 6/10 by this guest
Unexpected charges and refundscomplaints rising: 3.0 in 100 a year ago, 10.7 now19 of 2981 in 16 reviews
At check-in, I was charged an extra fee that was not disclosed in advance.
Google, July 2026, rated 1/5 by this guest
They will not return your deposit and they charge a destination fee that is illegal.
Google, August 2026, rated 1/5 by this guest
Problems in the bathroom12 of 2981 in 25 reviews
Shower had good pressure but couldn’t hold a temperature.
Google, May 2026, rated 3/5 by this guest
The water in the shower did not go down.
Booking network, October 2025, rated 4/10 by this guest
Heating and air conditioningcomplaints rising: 1.8 in 100 a year ago, 4.6 now9 of 2981 in 33 reviews
Our room had a broken heater that was loud and humming, and when you turned it off, it was cold again.
Google, January 2026, rated 1/5 by this guest
For example the setting was 64 (which it never reached) and got a low as 66 but upon waking up a bit warm ruining much needed sleep, the thermostat showed 69 and rising.
Google, July 2026, rated 2/5 by this guest
Serious reports
6 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 298 reviews
I was electrocuted while staying there and they are denying all liability.
Google, January 2026, rated 1/5 by this guest
A couple times the faucet hit me while I was standing in the shower.
Booking network, September 2025, rated 8/10 by this guest
Bed bugs or bites2 of 298 reviews
Walk into my room there is a bed bug on top of the sheets before I even put my bag down.
Google, March 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: dirty surfaces in 5, stains in 4, broken fittings in 3 and pests in 2, and some photos show more than one. Of the hotel's own 40, 1 do.
What it advertises, against the photos
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$346 is a typical night, from 302 dates checked in the coming year.
Weekends cost 25% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $133Dearest month: Jun 2027, $427
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Booking.com$374
- Priceline$374
- Agoda$374
- Expedia$419
- Hotels.com$419
- travelocity.com$419
- orbitz.com$419
- cheaptickets.com$419
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 248 m away by road, about 3 minutes on foot. There are 11 bars or clubs within 200 metres.
- Nearest main road: 9th Avenue90 m
- Nearest shop: Terra Market2 min walk143 m by road
- Nearest station3 min walk248 m by road
- Times Square11 min walk851 m by road
- The Empire State Building18 min walk1.3 km by road
- Rockefeller Center21 min walk1.6 km by road
- The Brooklyn Bridge6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 33 to 49 m².
- Studio Suite, 1 Queen Bed, Kitchen33 m²Sleeps 2
- Room, 1 Queen Bed, Accessible (Roll-In Shower)33 m²Sleeps 2
- Studio Suite, 1 Queen Bed, City View (High Floor)33 m²Sleeps 2A view, going by the room's name
- Suite, 1 Bedroom, Accessible (Roll-In Shower)33 m²Sleeps 4
- Studio Suite33 m²Sleeps 21 Queen Bed
- Suite, 1 Bedroom49 m²Sleeps 4
The other 2 room types
- Studio Suite, 1 Queen Bed (High Floor)Not statedSleeps 2
- Studio Suite, 1 Queen Bed, City ViewNot statedSleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
37 Google reviewers ticked "Quiet", yet 19 guests complain about noise, and 9th Avenue runs 90 m away.
If room condition matters to you
Here, 38 of the 41 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 622 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 223 older, 16 in other languages and 85 with a score but no words.
- The hotel replied to 199 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.