Arlo NoMad
4-star hotel · Midtown South, New York
Long Weekend score
Strong3 serious reports in 283 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 79% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 79% of guest comments are praise. 551 praise, 146 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $320 a nighttypical for two, before tax · from $131
- 3 min walkto the nearest station
- 283 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 4 min walk to the Empire State Building327 m by road
- A station within walking distanceA station is 258 m away
- Staff197 praise · 13 complain
- Location120 praise · 0 complain
- Cleanliness77 praise · 7 complain
Against
- Room size69 complain · 3 praise
- Quiet at night22 complain · 8 praise
- Value10 complain · 10 praise
- The lift18 of 283 guests
- Complaints the hotel left unresolved13 of 283 guests
What guests reported
What guests say
283 reviews from the last 2 years. Most praised: staff (197 guests). Weakest: room size, where 69 of the 72 who mention it complain.
Location1200Strength
Location was great, plenty of places to eat before and after work.
Tripadvisor, June 2026, rated 5/5 by this guest
Super convenient location to local trains.
Tripadvisor, July 2026, rated 5/5 by this guest
Staff19713Strength
They are amazing and always treat me like a friend of the family.
Tripadvisor, April 2026, rated 5/5 by this guest
Staff was friendly, shower was great, loved the rooftop bar.
Booking network, August 2026, rated 7/10 by this guest
They handed it to me well past check-in time, and even then, the hotel staff were unfriendly.
Google, May 2026, rated 1/5 by this guest
Cleanliness777Strength
Great location, clean hotel!
Booking network, April 2026, rated 7/10 by this guest
Hotel was clean our room on 21st floor had great views!
Booking network, April 2026, rated 7/10 by this guest
Great central location, good service, but teeny rooms and not super clean.
Google, June 2026, rated 3/5 by this guest
Beds223Strength
The bed was comfortable and clean.
Booking network, March 2026, rated 9/10 by this guest
Good light, very comfy bed and sheets.
Booking network, May 2026, rated 10/10 by this guest
The ONLY downside was the bed being a bit uncomfortable.
Tripadvisor, May 2026, rated 5/5 by this guest
Room condition142Strength
Modern rooms, by very quaint, nonetheless ideal.
Booking network, May 2026, rated 7/10 by this guest
We love the helpful staff, the clean modern rooms, and the signature scent when you enter the lobby.The hotels are Always in a convenient center city location and the quality of the stay is always classy and upbeat.
Tripadvisor, July 2026, rated 5/5 by this guest
Very small rooms that need some updating
Booking network, March 2026, rated 9/10 by this guest
Breakfast71Strength
Amazing food and the breakfast included with the room was outstanding.
Booking network, March 2026, rated 9/10 by this guest
Our room was stunning and we had an amazing breakfast, Jae our server was so sweet!
Booking network, April 2026, rated 10/10 by this guest
Views7712Strength
The woman on reception Lilly who checked us in was great and gave us a room with the most amazing view.
Google, March 2026, rated 5/5 by this guest
She gave us the best sky view room we could get and was very helpful and informative of restaurants, bars , events etc.
Tripadvisor, May 2026, rated 5/5 by this guest
No view - but we knew this when we booked.
Booking network, May 2026, rated 9/10 by this guest
Food167Mostly good
Great hospitality, god food downstairs and a gorgeous panoramic rooftop bar!
Tripadvisor, October 2026, rated 5/5 by this guest
Rooftop bar is a big plus but menu is limited to snacks which they were frequently out of so I wouldn’t count on food items when you head up.
Tripadvisor, July 2026, rated 5/5 by this guest
Value1010Split
But for the price and view it was totally worth it.
Booking network, April 2026, rated 8/10 by this guest
Definitely worth the stay.
Booking network, January 2026, rated 9/10 by this guest
Quiet at night822Weak spot
Got stuck in elevator, bed size is not accurately advertised, and homeless shelter across the street (heard screaming all night).
Booking network, July 2026, rated 4/10 by this guest
Room adjacent to lift shafts / engineering room and it was audible
Booking network, July 2026, rated 8/10 by this guest
air conditioning was extrememly loud and would turn on and off frequently.
Booking network, August 2026, rated 3/10 by this guest
Room size369Weak spot
However, for $300 a night, the "superior" room was extremely small: it was impossible to open a suitcase on the floor and there was very little storage space.
Google, March 2026, rated 4/5 by this guest
Rooms are small but that met expectations.
Booking network, April 2026, rated 8/10 by this guest
The room was really small.
Booking network, April 2026, rated 9/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,541 Google ratings
Problems guests raised
Raised most: the lift, in 18 of 283 reviews.
The lift18 of 2831 in 16 reviews
One of the elevators were down for 2 of the 3 days that we stayed.
Booking network, April 2026, rated 6/10 by this guest
Elevator takes a while :)
Booking network, May 2026, rated 10/10 by this guest
Complaints the hotel left unresolved13 of 2831 in 22 reviews
High pitched buzzing sound every time AC was on they said it is the same in every room, very annoying
Booking network, August 2026, rated 8/10 by this guest
I called the hotel, they just sent a person to take it away and say sorry, the day of checking out I sent the photo to the reception person, but no feed back about it.
Booking network, January 2026, rated 6/10 by this guest
Not as shown or booked11 of 2831 in 26 reviews
Disappointing that there were no floor to ceiling windows as advertised.
Google, January 2026, rated 3/5 by this guest
That's not the reality for probably most of the hotel.
Google, February 2026, rated 4/5 by this guest
Unexpected charges and refunds11 of 2831 in 26 reviews
They overcharged us for our final invoice for an array of misc items.
Google, March 2026, rated 1/5 by this guest
This hotel overcharges bills.
Google, March 2026, rated 1/5 by this guest
Heating and air conditioning9 of 2831 in 31 reviews
I wish the AC could be lowered.
Booking network, June 2026, rated 10/10 by this guest
The room runs a little hot and I did have to keep the A/C on the entire time I was there.
Google, September 2026, rated 4/5 by this guest
Serious reports
3 in 283 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 283 reviews
Then Saturday evening, a ceiling tile in the bathroom that had been removed while they were attempting to repair the AC fell and hit my daughter in the head because it had not been properly secured back into place.
Google, August 2026, rated 1/5 by this guest
The top bed railing was about to come off, very unsafe.
Tripadvisor, June 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: building work in 4 and stains in 1. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (2), private balcony (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$320 is a typical night, from 298 dates checked in the coming year.
Weekends cost 3% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $172Dearest month: Jun 2027, $484
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$397
- hotelsinamerica.com$399
- billabook.com$418
- evendo.com$444
- stayforlong.com$451
- Vio.com$455
- deals.goseek.com$455
- deals.etrip.net$455
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 258 m away by road, about 3 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest shop: Mrs. K's2 min walk141 m by road
- Nearest main road: Park Avenue South215 m
- Nearest station3 min walk258 m by road
- The Empire State Building4 min walk327 m by road
- Times Square17 min walk1.3 km by road
- Rockefeller Center24 min walk1.8 km by road
- The Brooklyn Bridge5.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 13 to 14 m².
- City Queen13 m²
- Queen Terrace - Ada13 m²Balcony
- Terrace Queen14 m²Balcony in its photos
- Essential King14 m²
- Accessible Bunk14 m²Bathtub in its photos
- Corner Queen14 m²
The other 7 room types
- Sky View King14 m²A view, going by the room's name
- Sky View Queen14 m²A view, going by the room's name
- Essential Queen14 m²
- Queen Room14 m²
- Queen Room City - ADA14 m²
- Bunk Room14 m²
- Deluxe RoomNot stated1 Queen Bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 69 of the 72 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
283 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 760 most recent reviews from Google, Tripadvisor and the Booking network. 283 of them describe a stay in the last 2 years and are the ones counted here; the rest were 114 older, 80 in other languages, 275 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 168 of its 200 newest Google reviews.
- 36 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.