Hilton Garden Inn New York/West 35th Street
3-star hotel · Midtown South, New York
Long Weekend score
GoodNo serious reports. in 295 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 83% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 83% of guest comments are praise. 609 praise, 129 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $288 a nighttypical for two, before tax · from $114
- 1 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to the Empire State Building424 m by road
- A station within walking distanceA station is 42 m away
- Empire State Building view12 guest photos show it
- Location206 praise · 0 complain
- Cleanliness101 praise · 13 complain
Against
- Quiet at night21 complain · 19 praise
- Breakfast20 complain · 2 praise
- Room condition18 complain · 8 praise
- The lift27 of 295 guests
- Complaints the hotel left unresolved14 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (206 guests). Weakest: breakfast, where 20 of the 22 who mention it complain.
Location2060Strength
This hotel is very central to penn station and easy to access from the airport
Booking network, April 2026, rated 10/10 by this guest
Friendly staff, great location for quick access to the subway.
Booking network, July 2026, rated 8/10 by this guest
Views431Strength
Good location and a good view of the empire state building
Booking network, April 2026, rated 9/10 by this guest
The Hotel and the room were perfectly fine, with a microwave, a fridge, a nice view and close to all the attractions of the midtown around Time Square, Broadway, Madison Square Garden, etc.
Booking network, April 2026, rated 8/10 by this guest
I did not like the view of the room
Booking network, August 2026, rated 8/10 by this guest
Cleanliness10113Strength
The room is clean and we got all we need
Booking network, August 2026, rated 9/10 by this guest
Very Clean, Amazing View and Friendly Staff
Booking network, August 2026, rated 10/10 by this guest
The room was not cleaned, the air conditioner was noisy, the wait for the elevator was long.
Booking network, July 2026, rated 7/10 by this guest
Staff15230Mostly good
Large clean rooms and very friendly staff.
Booking network, August 2026, rated 9/10 by this guest
Very attentive and friendly staff.
Google, September 2026, rated 5/5 by this guest
I had a very bad experience getting insulted from old lady .
Google, June 2026, rated 1/5 by this guest
Beds255Mostly good
The beds were really comfortable and the location was great.
Booking network, September 2026, rated 6/10 by this guest
Room was clean with a great view of the Empire State Building, and the bed was extremely comfortable.
Tripadvisor, October 2026, rated 5/5 by this guest
I would have preferred two queens as it was not comfortable for two adults sharing.
Booking network, August 2026, rated 8/10 by this guest
Value215Mostly good
I have stayed at several hotels within the vicinity of 35th street and for the value the Hilton Garden Inn West by far exceeded my expectations.
Booking network, September 2026, rated 8/10 by this guest
Rooms and amenities are a cut above the price level.
Tripadvisor, August 2026, rated 5/5 by this guest
The price could have been cheaper and breakfast could have been included, but still a great stay.
Booking network, May 2026, rated 9/10 by this guest
Room size3216Mostly good
Great location, Awesome Staff and Larger Clean Rooms
Booking network, July 2026, rated 8/10 by this guest
Good location, great view from 26th floor, spacious room
Booking network, April 2026, rated 8/10 by this guest
Rahlo utesnjea soba, a za tako lokacijo pričakovano.
Booking network, May 2026, rated 9/10 by this guest
Quiet at night1921Split
I didnt like the noice from the AC units that were coming from outside the hotel.
Booking network, June 2026, rated 8/10 by this guest
AC in the room was noisy-ish and I felt everything was wrapped in Nylon (cups etc') which made a less personal feeling
Booking network, July 2026, rated 8/10 by this guest
Lifts were slow and air conditioner was very loud
Booking network, July 2026, rated 8/10 by this guest
Room condition818Weak spot
Outside of the hotel was a little beat up.
Booking network, July 2026, rated 8/10 by this guest
Renovation could have been done befor the Worldcup
Booking network, August 2026, rated 7/10 by this guest
A bit old need to be refresh and not meeting the high standard of Hilton I was expecting
Booking network, August 2026, rated 7/10 by this guest
Breakfast220Weak spot
Excellent Location, service was very good, but the couple running the breakfast, both service and food were worse than expected from other Hilton hotels
Booking network, May 2026, rated 9/10 by this guest
BREAKFAST WAS NOT GREAT AS THERE WAS LIMITED CHOICE BUT THE LOCATION OF THE HOTEL IS VERRY GOOD , ROOMS WERE OK NOT BAD AND THERE WAS NO COMPLIMENTRY WATER IN THE ROOM WE HAD ASK AT THE RECEPTION
Booking network, August 2026, rated 10/10 by this guest
Breakfast options were light.
Booking network, August 2026, rated 9/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,521 Google ratings
Problems guests raised
Raised most: the lift, in 27 of 295 reviews.
The lift27 of 2951 in 11 reviews
elevator is so slow and always packed by guests.
Booking network, August 2026, rated 7/10 by this guest
The lift situation in this hotel is a problem - its mentioned in other comments, and it's worth repeating; during our visit 2 out of 3 available lifts broke down, and the wait times were absurd; one other annoying thing was the fridge: these are old and very loud - at times it felt like living at…
Booking network, July 2026, rated 7/10 by this guest
Complaints the hotel left unresolved14 of 2951 in 21 reviews
I left a package in the freezer and when I turned in my tag to retrieve it they still couldn’t find it.
Booking network, June 2026, rated 10/10 by this guest
The hotel staff weren't very helpful; we called at night to ask for a duvet in the room and they didn't pay much attention.
Google, May 2026, rated 2/5 by this guest
Building work during the stay9 of 2951 in 33 reviews
We stayed while the restaurant was being renovated.
Booking network, April 2026, rated 7/10 by this guest
Renovations were taking place outside.
Booking network, June 2026, rated 10/10 by this guest
Unexpected charges and refunds8 of 2951 in 37 reviews
I just liked the location but rest all is awful bcz they never informed that parking is chargeable and charged us for parking when asked they didnt give us any discount on it, who on the earth doesnt give a free parking while providing a room to stay, thats a common sense which they are missing and…
Google, June 2026, rated 1/5 by this guest
it said breakfast included and it was certainly not included and had to pay for it.
Booking network, August 2026, rated 2/10 by this guest
Problems in the bathroom5 of 2951 in 59 reviews
Excellent water pressure in the shower, although low pressure in the toilet.
Tripadvisor, August 2026, rated 5/5 by this guest
The only problem I encountered was the box leaking into the bathroom.
Tripadvisor, April 2026, rated 4/5 by this guest
A slow check-in5 of 2951 in 59 reviews
I arrived pretty early around 10 am and asked if I could be in the same floor as them and was told it was too early to check in.
Tripadvisor, July 2026, rated 3/5 by this guest
I called for an early check in for a future reservation and he told me “we are all sold out”.
Tripadvisor, April 2026, rated 1/5 by this guest
Serious reports
None found in 295 reviews.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
Guests’ photos confirm: bar (1), landmark view (12).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$288 is a typical night, from 299 dates checked in the coming year.
Weekends cost 16% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $138Dearest month: Dec 2026, $476
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$354
- hotelscombined.com$354
- momondo.com$354
- traveluro.com$392
- trivago.deals$395
- stayforlong.com$411
- pilotplans.com$415
- Expedia$416
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 42 m away by road, about 1 minute on foot. There are 4 bars or clubs within 200 metres.
- Nearest station1 min walk42 m by road
- Nearest shop: In A New York Minute Grab N' Gi1 min walk103 m by road
- Nearest main road: West 34th Street106 m
- The Empire State Building6 min walk424 m by road
- Times Square10 min walk724 m by road
- Rockefeller Center16 min walk1.2 km by road
- The Brooklyn Bridge5.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
25 room types, from 24 to 33 m².
- Double Room with Two Double Beds24 m²Sleeps 4
- Double Room with Parade View24 m²Sleeps 4BathtubA view, going by the room's name
- King Room with Bath Tub - Mobility Access - Non-Smoking24 m²Sleeps 2Bathtub
- Double Room with Two Double Beds and City View24 m²Sleeps 4Landmark view
- Double Room with Parade View24 m²Sleeps 4BathtubA view, going by the room's name
- Double Room with Parade View24 m²Sleeps 2BathtubA view, going by the room's name
The other 19 room types
- Room, 2 Double Beds, Accessible (Mobility, Roll-in Shower)24 m²Sleeps 4
- Room, 1 King Bed, Accessible (Roll-in Shower)24 m²Sleeps 2
- Room, 1 King Bed (Macy's Parade)24 m²Sleeps 2
- Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)24 m²Sleeps 2Bathtub
- Room, 1 Double Bed, City View (Macy's Parade)24 m²Sleeps 4A view, going by the room's name
- Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)24 m²Sleeps 4
- King Room24 m²Sleeps 2
- Double Room with City View24 m²Sleeps 4A view, going by the room's name
- Room, 1 King Bed, City View (Macy's Parade)24 m²Sleeps 2A view, going by the room's name
- Room, 1 King Bed, Accessible, Bathtub (Mobility)24 m²Sleeps 2Bathtub
- King Room with City View24 m²Sleeps 2A view, going by the room's name
- King Room with City View24 m²Sleeps 2Landmark view
- Double Room with Parade View24 m²Sleeps 2BathtubA view, going by the room's name
- Double Room with Two Double Beds - Hearing Access24 m²Sleeps 4Bathtub in its photos
- King Corner Room with Panoramic View27 m²Sleeps 2BathtubA view, going by the room's name
- Room, 2 Double Beds (Macy's Parade)29 m²Sleeps 4
- King Corner Room with City View29 m²Sleeps 2BathtubA view, going by the room's name
- Suite, 1 King Bed, Accessible, Bathtub (Mobility)33 m²Sleeps 2Bathtub
- Suite, 1 King Bed, Non Smoking33 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
23 Google reviewers ticked "Quiet", yet 21 guests complain about noise.
If breakfast matters to you
Here, 20 of the 22 guests who mention breakfast complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 874 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 131 older, 123 in other languages, 324 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 194 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.