Embassy Suites by Hilton New York Manhattan Times Square
4-star hotel · Midtown South, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 75% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 75% of guest comments are praise. 505 praise, 171 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $309 a nighttypical for two, before tax · from $148
- 3 min walkto the nearest station
- 288 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to the Empire State Building563 m by road
- A station within walking distanceA station is 211 m away
- Location127 praise · 0 complain
Against
- Room size29 complain · 12 praise
- The lift34 of 288 guests
- Unexpected charges and refunds33 of 288 guests
- Value16 complain · 6 praise
- Complaints the hotel left unresolved26 of 288 guests
What guests reported
What guests say
288 reviews from the last 2 years. Most praised: staff (173 guests). Weakest: room size, where 29 of the 41 who mention it complain.
Location1270Strength
If you want your NYC stay to be near Times Square, this is the perfect spot to be.
Booking network, June 2026, rated 10/10 by this guest
Great location near Times Square.
Google, September 2026, rated 5/5 by this guest
Staff17332Mostly good
Yasmill, is one of the most outgoing and helpful people I've met at a hotel.
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfast is impeccable, delicious, varied, and the staff are lovely.
Google, September 2026, rated 5/5 by this guest
Had loud guests shouting like it’s amateur poker night till 2am, front desk didn’t do anything.
Google, May 2026, rated 1/5 by this guest
Views204Mostly good
The location was perfect and the views of the Empire State Building were fantastic!!
Booking network, July 2026, rated 10/10 by this guest
Our room is clean with the most sought after view.
Tripadvisor, October 2026, rated 5/5 by this guest
People - bartenders, breakfast with ordered omlette, complementary drinks
Booking network, May 2026, rated 9/10 by this guest
Food196Mostly good
The service was very good, the food excellent, thanks to Paola, Diego, Carlos, William, Danae, Jairo, Jorge, and Robinson and Lina and Esteban, thanks to the whole team, everything was excellent.
Tripadvisor, September 2026, rated 5/5 by this guest
Service was excellent, the restaurant on the 4th floor has plenty of variety.
Tripadvisor, October 2026, rated 5/5 by this guest
I BROKE A TOOTH on a potable cup of cheese & black olives, purportedly a snackable cup item at their awful happy hour that mainly featured Goldfish crackers.
Google, August 2026, rated 1/5 by this guest
Beds114Mostly good
The bed was super comfortable, and the breakfast exceeded our expectations—it was delicious!
Booking network, July 2026, rated 10/10 by this guest
The rooms were very comfortable, the bed was amazing, and the food and drinks were exceptional.
Google, April 2026, rated 5/5 by this guest
Sofa bed had a VERY thin mattress, wasn't terribly comfortable.
Booking network, April 2026, rated 8/10 by this guest
Cleanliness5627Mostly good
Good location, , clean room,without noise, all the staff were very professional.
Tripadvisor, October 2026, rated 4/5 by this guest
The cleanliness is very good.
Tripadvisor, September 2026, rated 5/5 by this guest
They wouldn’t clean the trash properly at one time.
Booking network, June 2026, rated 8/10 by this guest
Room condition95Mostly good
Excellent rooms and common areas for its guests.
Booking network, April 2026, rated 10/10 by this guest
The room was very modern, classy, clean, and comfortable.
Booking network, July 2026, rated 9/10 by this guest
Rooms are run down with poorly operating shower doors, poor signage for basic services like ice machine, and cheap in room appliances.
Google, August 2026, rated 2/5 by this guest
Breakfast6742Mostly good
The breakfast was delicious, and the service was amazing.
Tripadvisor, October 2026, rated 5/5 by this guest
Great location, great breakfast, mediocre accommodations, mediocre communication by staff.
Booking network, June 2026, rated 6/10 by this guest
The breakfast arrangements were poor.
Booking network, May 2026, rated 5/10 by this guest
Quiet at night56Split
The room doors were very noisy.
Booking network, May 2026, rated 9/10 by this guest
Some windows don’t block outside noise and it’s a very noisy area.
Tripadvisor, October 2026, rated 3/5 by this guest
My three biggest complaints are the ice machines are only on certain floors, in the bathroom they still use bar soap instead of liquid soap, and you may hear some construction noises during the day.
Google, September 2026, rated 3/5 by this guest
Room size1229Weak spot
Rooms are small, breakfast room seating is a challenge, elevators can be a long wait and high cost of rooms in NYC.
Booking network, June 2026, rated 8/10 by this guest
The rooms are very small.
Google, October 2026, rated 4/5 by this guest
Construction going on hotel,broken water filter,large crowd at élévator,super crowded and very narriw breakfast room,can not find table.rooms are typical small nyc style slightly smaller side only
Google, August 2026, rated 3/5 by this guest
Value616Weak spot
This was the first time I paid such a high price and received such poor service.
Booking network, June 2026, rated 1/10 by this guest
For the price and location, I was expecting much more but this was a classic tourist trap
Google, August 2026, rated 2/5 by this guest
I wouldn't go back at all; it’s overpriced, the breakfast is terrible, and the staff is very rude.
Google, October 2026, rated 2/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,891 Google ratings
Problems guests raised
Raised most: the lift, in 34 of 288 reviews.
The lift34 of 2881 in 8 reviews
The only complaint was that the elevator service was very slow.
Booking network, September 2026, rated 8/10 by this guest
Elevator service was poor- queue was too long
Booking network, August 2026, rated 4/10 by this guest
Unexpected charges and refunds33 of 2881 in 9 reviews
The room was extremely small and the additional $103 fees charged wasn’t mentioned prior to booking.
Google, July 2026, rated 1/5 by this guest
There's an additional $30 per day charge, though it's a bonus that it's given as a credit to use at the bar.
Google, September 2026, rated 4/5 by this guest
Complaints the hotel left unresolved26 of 2881 in 11 reviews
When I inquired why that was not disclosed during booking, the front desk just stated that the General Manager had recently changed the policy.
Google, May 2026, rated 1/5 by this guest
My personal items went missing, and I received no response from the hotel staff.
Google, October 2026, rated 1/5 by this guest
Not as shown or booked21 of 2881 in 14 reviews
The photos of the room is not accurate at all, which is very unfortunate as this is why this location was chosen for our stay.
Booking network, May 2026, rated 6/10 by this guest
Sold as king suite, but very small and uncomfortable for three adults.
Booking network, June 2026, rated 7/10 by this guest
Something broken in the room18 of 2881 in 16 reviews
Not enough phone plugs and the outlets wouldn’t hold a regular plug
Booking network, June 2026, rated 7/10 by this guest
Key locks decide not to work.
Google, July 2026, rated 3/5 by this guest
Problems in the bathroom14 of 2881 in 21 reviews
The water in the shower was leaking outside which was not a great experience.
Booking network, May 2026, rated 8/10 by this guest
the shower half shower door with shower curtain did not keep the water in the shower.
Booking network, September 2026, rated 8/10 by this guest
Serious reports
5 in 288 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 288 reviews
At one point while trying to get my cord to stay in - it sparked and tripped the breaker.
Google, September 2026, rated 4/5 by this guest
Something stolen2 of 288 reviews
Our stuff was stolen by the staff.
Google, June 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: restaurant (2), landmark view (6).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$309 is a typical night, from 267 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $177Dearest month: Dec 2026, $489
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Priceline$338
- hotelbookingzone.com$338
- Booking.com$345
- Kayak$365
- hotelscombined.com$365
- momondo.com$365
- Super.com$368
- wego.com$392
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 211 m away by road, about 3 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest shop: Teso Mini1 min walk77 m by road
- Nearest station3 min walk211 m by road
- Nearest main road: West 34th Street224 m
- The Empire State Building8 min walk563 m by road
- Times Square8 min walk618 m by road
- Rockefeller Center14 min walk1.1 km by road
- The Brooklyn Bridge5.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
24 room types, from 26 to 31 m².
- 1 King City View Room Mobility Access with 3X3 Shower26 m²Sleeps 2A view, going by the room's name
- King Room - Hearing Access26 m²Sleeps 2
- 1 King Bed Sky View Balcony Room26 m²Sleeps 2BalconyA view, going by the room's name
- King Room26 m²Sleeps 2
- King Room with City View27 m²Sleeps 2A view, going by the room's name
- King Junior Suite Empire State Building Skyview27 m²Sleeps 3Balcony in its photos
The other 18 room types
- King Room Empire State Building View with Balcony27 m²Sleeps 2BalconyLandmark view
- 1 King City View Balcony, Hear 3x3 Shower27 m²Sleeps 2BalconyA view, going by the room's name
- 1 King City View, MOB Hear Accessible with 3x3 Shower27 m²Sleeps 2A view, going by the room's name
- Studio, 1 King Bed, Non Smoking (3x3 Shower)27 m²Sleeps 2
- 1 King Bed Sky View Hearing Accessible27 m²Sleeps 2A view, going by the room's name
- King Room with Empire State Building Skyview27 m²Sleeps 2Balcony in its photos
- Studio, 1 King Bed with Sofa bed, Non Smoking (hearing acc)27 m²Sleeps 3Bathtub
- King Studio Suite with View - Hearing Accessible29 m²Sleeps 3A view, going by the room's name
- King Studio Suite - Mobility Access29 m²Sleeps 2
- Junior King Suite - Hearing Accessible29 m²Sleeps 3
- Studio, 1 King Bed, Non Smoking (w/ roll-in shower)29 m²Sleeps 2
- 1 King Sky View29 m²Sleeps 3A view, going by the room's name
- Studio, 1 King Bed with Sofa bed, Non Smoking30 m²Sleeps 3
- Junior King Suite with Sofa Bed30 m²Sleeps 3
- Studio, 1 King Bed With Sofa Bed30 m²Sleeps 3
- Room, 1 King Bed (Empire Skyview with Terrace)31 m²Sleeps 2Balcony
- Studio, 1 King Bed (Hearing, 3x3 Shower)31 m²Sleeps 2
- Junior Suite, 1 King Bed with Sofa Bed (Empire Skyview)Not statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Tripadvisor rates it 86 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If value matters to you
Here, 16 of the 22 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
288 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 745 most recent reviews from Google, Tripadvisor and the Booking network. 288 of them describe a stay in the last 2 years and are the ones counted here; the rest were 98 older, 122 in other languages, 226 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 161 of its 200 newest Google reviews.
- 36 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.