Four Points by Sheraton New York Downtown
3-star hotel · Financial District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 35% of New York hotels
- 79% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 35% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 79% of guest comments are praise. 508 praise, 137 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $288 a nighttypical for two, before tax · from $88
- 2 min walkto the nearest station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 176 m away
- Location174 praise · 2 complain
- Staff135 praise · 16 complain
- Beds28 praise · 2 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 31
- Room size50 complain · 15 praise
- Room condition9 complain · 6 praise
- Breakfast7 complain · 1 praise
- Problems in the bathroom14 of 299 guests
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: location (174 guests). Weakest: room size, where 50 of the 65 who mention it complain.
Location1742Strength
Very comfortable and perfect location
Booking network, May 2026, rated 9/10 by this guest
Great location- close to Brooklyn, walkable to Brooklyn Bridge, great restaurants and cafes nearby.
Tripadvisor, July 2026, rated 5/5 by this guest
It was clean and the staff was very helpful
Booking network, July 2026, rated 10/10 by this guest
Beds282Strength
Bed is extraordinary, fabulous for a sound sleep.
Booking network, March 2026, rated 9/10 by this guest
It was such a great time staying at this property with a great location and comfortable bed.
Tripadvisor, April 2026, rated 5/5 by this guest
Beds are very uncomfortable
Booking network, July 2026, rated 5/10 by this guest
Staff13516Strength
The staff were wonderful and helpful.
Booking network, September 2026, rated 9/10 by this guest
comfortable room and friendly staff
Booking network, May 2026, rated 7/10 by this guest
Staff was friendly and helpful but also missing from the front desk for help later in the evening.
Google, May 2026, rated 3/5 by this guest
Cleanliness9619Mostly good
The staff were consistently friendly and helpful, and the room was spotless.
Booking network, March 2026, rated 9/10 by this guest
Room was nice and clean and (for New York) bigger than I expected.
Google, March 2026, rated 5/5 by this guest
It was very noisy at night almost every day, one day a cleaning service made a very sticky floor after cleaning.
Booking network, August 2026, rated 6/10 by this guest
Value2712Mostly good
This was good value for the price but is more suited to a business stay.
Booking network, April 2026, rated 6/10 by this guest
Amazing service , great location , the best for the price .
Google, January 2026, rated 5/5 by this guest
It was a little overprice for the quality
Booking network, June 2026, rated 5/10 by this guest
Quiet at night2620Split
There was some club event or something at the hotel, that was playing loud music that could be heard down at the 7th floor till 4:00 a.m..
Booking network, May 2026, rated 4/10 by this guest
The room was a little small for three people, and the bed was very noisy.
Booking network, March 2026, rated 8/10 by this guest
It is completely disaster every voice from rooftop is in your room until 3 am and I am still awake.
Google, June 2026, rated 1/5 by this guest
Room condition69Split
The hotel is quite dated.
Booking network, April 2026, rated 6/10 by this guest
Lobby bathrooms, not appropriate for hotel, need to be update
Booking network, May 2026, rated 7/10 by this guest
Felt a bit worn around the edges, and the cleaning could have been a bit better.
Booking network, May 2026, rated 7/10 by this guest
Room size1550Weak spot
The room size, the rooms are very small, tiny .
Booking network, September 2026, rated 8/10 by this guest
The rooms are really tiny, there is barely a lobby, the items in our rooms such as tissue and cups were rarely replaced and when we spoke to the front desk, we found a pack of 50 cups on the bed.
Booking network, June 2026, rated 6/10 by this guest
Rooms are small but there is enough to do outside.
Google, September 2026, rated 5/5 by this guest
Breakfast17Weak spot
breakfast options could have been better
Booking network, July 2026, rated 10/10 by this guest
The breakfast was not worth the money.
Booking network, April 2026, rated 10/10 by this guest
A restaurant and breakfast were sorely lacking!
Google, January 2026, rated 3/5 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,842 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 14 of 299 reviews.
Problems in the bathroom14 of 2991 in 21 reviews
Bathroom did not have a knob to control the shower pressure, meaning when pressure was low, the water was more dripping out than spraying out.
Google, December 2025, rated 4/5 by this guest
The shower door was missing had a certain and some of water would spill to the floor.
Booking network, May 2026, rated 7/10 by this guest
Unexpected charges and refunds11 of 2991 in 27 reviews
It was OK with a great location, but got double charged still waiting for my refund and haven’t received it after a week
Booking network, April 2026, rated 8/10 by this guest
A young woman at the front desk incorrectly charged us.
Booking network, July 2026, rated 9/10 by this guest
Complaints the hotel left unresolved10 of 2991 in 30 reviews
No fridge, tv streaming did not work, it’s not my problem, manager is not here, I apologized type staff.
Google, June 2026, rated 2/5 by this guest
Our inquiries through Booking.com were ignored, and we were told that refunds for international accounts take two to four weeks.
Google, June 2026, rated 2/5 by this guest
The lift10 of 2991 in 30 reviews
Elevator was slow on one day.
Booking network, September 2026, rated 9/10 by this guest
There is not a dedicated elevator for service staff or rooftop bar goers to take, so at times there is a wait
Booking network, May 2026, rated 10/10 by this guest
Something broken in the room9 of 2991 in 33 reviews
The hotel disabled the room phones so guests can’t call the front desk.
Google, April 2026, rated 1/5 by this guest
It was a nice location and clean room.
Booking network, June 2026, rated 10/10 by this guest
A booking not honoured7 of 2991 in 43 reviews
I didn't have a chance to stay there because the hotel canceled my reservation when I showed up for the check-in
Booking network, July 2026, rated 1/10 by this guest
We arrived there at 11pm at night ( a group of ladies with a child ) for the reception staff to tell me that my booking has been cancelled !
Google, February 2026, rated 1/5 by this guest
Serious reports
2 in 299 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 299 reviews
$200 in cash was stolen from a bag inside our hotel room.
Google, September 2026, rated 1/5 by this guest
A physical hazard1 of 299 reviews
The elevators had major issues: one was extremely hot (problem with the venting), and another had the button housing hanging loose and not attached to the side -- definitely dangerous.
Tripadvisor, February 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: stains in 5, building work in 3, dirty linen in 3 and dirty surfaces in 3, and some photos show more than one. Of the hotel's own 31, 0 do.
Guests’ photos confirm: bathtub (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$288 is a typical night, from 297 dates checked in the coming year.
Weekends cost 6% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $149Dearest month: Jun 2027, $480
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$271
- momondo.com$271
- Expedia$292
- Booking.com$292
- Tripadvisor$292
- Priceline$292
- Hotels.com$292
- travelocity.com$292
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 176 m away by road, about 2 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest shop: 7-Eleven1 min walk104 m by road
- Nearest main road: Water Street116 m
- Nearest station2 min walk176 m by road
- The Brooklyn Bridge21 min walk1.6 km by road
- The Empire State Building5.3 km
- Times Square6.1 km
- Rockefeller Center6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 16 to 36 m².
- Guest room, 1 Queen16 m²Sleeps 2
- King Room - Mobility and Hearing Accessible with Roll-in Shower16 m²Sleeps 2
- King Room - Mobility Accessible with Roll-in Shower16 m²Sleeps 2
- Guest Room, 1 King16 m²Sleeps 2
- Guest room, 1 King, High Floor16 m²Sleeps 2
- Double Room with Two Double Beds - Mobility Accessible with Tub21 m²Sleeps 4Bathtub
The other 6 room types
- Guest room, 2 Double, High Floor21 m²Sleeps 4
- Guest room, 2 Double21 m²Sleeps 4
- Room, 1 King Bed, Corner22 m²Sleeps 2
- Corner King Room, 1 King23 m²Sleeps 2
- King Suite - Mobility Accessible w/Roll In Shower36 m²Sleeps 3
- Suite, 1 King36 m²Sleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.1 out of 10. 35% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
37 Google reviewers ticked "Quiet", yet 20 guests complain about noise.
If breakfast matters to you
Here, 7 of the 8 guests who mention breakfast complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
299 reviews counted · 91 photos checked · updated 10 October 2026
- We collected this hotel's 868 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 78 older, 132 in other languages and 359 with a score but no words.
- The hotel replied to 197 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 91 photos: the first 31 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.