Hilton Garden Inn New York/Manhattan-Midtown East
3-star hotel · Midtown East, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 72% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 72% of guest comments are praise. 402 praise, 153 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $302 a nighttypical for two, before tax · from $130
- 1 min walkto East 53rd Street & 3rd Avenue at Southeast Corner station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 15 min walk to Rockefeller Center1.1 km by road
- A station within walking distanceEast 53rd Street & 3rd Avenue at Southeast Corner is 94 m away
- Location116 praise · 0 complain
- Beds20 praise · 2 complain
Against
- On a main road: 3rd Avenue55 m from the building
- Quiet at night36 complain · 16 praise
- The liftcomplaints rising: 12.9 in 100 a year ago, 28.9 now70 of 298 guests
- Building work during the staycomplaints rising: 5.0 in 100 a year ago, 23.4 now51 of 298 guests
- Room sizecomplaints falling: 10.9 in 100 a year ago, 4.1 now19 complain · 16 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (116 guests). Weakest: quiet at night, where 36 of the 52 who mention it complain.
Location1160Strength
Great location for upper East.
Google, August 2026, rated 5/5 by this guest
The room was comfortable, the hotel is super well located you can walk anywhere, there's good food around.
Booking network, December 2025, rated 9/10 by this guest
Beds202Strength
&, BEDS ARE SO COMFORTABLE & THIS HOTEL IS ONE OF MY FAVE HOTELS EVER STAYED AT.
Google, September 2026, rated 5/5 by this guest
The room was clean, tidy, and perfectly comfortable, and the bed was very comfortable to sleep in.
Google, July 2026, rated 5/5 by this guest
The Furniture is worn, the mattresses are horrible and general, because it's a construction site, the hotel is not clean.
Tripadvisor, January 2026, rated 1/5 by this guest
Views153Mostly good
I had the Empire State building right outside my room window.
Google, December 2025, rated 5/5 by this guest
City and East River view.
Google, October 2026, rated 5/5 by this guest
It was a mediocre hotel, smelly room without any great view of the city.
Booking network, January 2026, rated 4/10 by this guest
Staffcomplaints rising: 7.9 in 100 a year ago, 11.2 now10930Mostly good
Everyone on staff was super friendly—we’ll definitely be returning!
Google, August 2026, rated 5/5 by this guest
Great room and friendly staff, but the hotel is currently under construction and down to one elevator.
Google, March 2026, rated 3/5 by this guest
Personal ist partly stupid ..
Google, May 2026, rated 1/5 by this guest
Cleanliness7025Mostly good
The property itself is beautiful and very clean.
Google, August 2026, rated 5/5 by this guest
The entire room was exceptionally clean, neat and comfortable for both days!!
Google, August 2026, rated 5/5 by this guest
Some stains on furniture in room.
Booking network, January 2026, rated 8/10 by this guest
Room condition2010Mostly good
Clean, newly renovated hotel in a great location - walk to coffee shops, restaurants, and the subway is 1/2 block away!
Tripadvisor, August 2026, rated 5/5 by this guest
Newly renovated & the rooms felt like new!
Tripadvisor, August 2026, rated 5/5 by this guest
The hotel may need to upgrade its charging outlets, which are a bit old and outdated.
Booking network, December 2025, rated 8/10 by this guest
Valuecomplaints rising: 2.0 in 100 a year ago, 5.6 now1413Split
Honestly, you pay a fortune for such poor service.
Google, August 2026, rated 2/5 by this guest
Only 1 elevator working for 3 days
Booking network, June 2026, rated 3/10 by this guest
It isn’t a great value, but at least it isn’t a dump.
Google, September 2025, rated 4/5 by this guest
Room sizecomplaints falling: 10.9 in 100 a year ago, 4.1 now1619Split
It has small rooms, but it’s perfect for business trips and solo travelers.
Google, August 2026, rated 5/5 by this guest
King room was quite small, but it didn't matter hugely
Booking network, June 2026, rated 8/10 by this guest
Very nice location and very big rooms for Manhattan.
Google, May 2026, rated 2/5 by this guest
Quiet at night1636Weak spot
People nearby in hall or a room made noise late into the night, well after 12 midnight.
Booking network, May 2026, rated 8/10 by this guest
Only one elevator is available before 5PM and, if you are where the crews are working it can be very noisy
Google, January 2026, rated 1/5 by this guest
We were on the 18th floor and street noise level was loud.
Google, April 2026, rated 4/5 by this guest
Breakfastcomplaints falling: 6.9 in 100 a year ago, 4.1 now615Weak spot
Breakfast was a blueberry muffin and grapefruit juice and a bagel , no variation
Tripadvisor, February 2026, rated 1/5 by this guest
It's a shame the restaurant is undergoing renovations – the breakfasts were terrible, often empty after 8:30…
Google, April 2026, rated 2/5 by this guest
$26 for basically a continental breakfast, a waffle maker, and some coffee.
Google, July 2025, rated 4/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,753 Google ratings
Problems guests raised
Raised most: the lift, in 70 of 298 reviews.
The liftcomplaints rising: 12.9 in 100 a year ago, 28.9 now70 of 2981 in 4 reviews
During the day, there’s only one working elevator for a 28-story hotel, which is just not acceptable and is a significant inconvenience.
Google, February 2026, rated 2/5 by this guest
Extremely slow elevator since one is dedicated to construction crews during business hours.
Google, April 2026, rated 1/5 by this guest
Building work during the staycomplaints rising: 5.0 in 100 a year ago, 23.4 now51 of 2981 in 6 reviews
Just construction, but it wasn’t terrible.
Booking network, April 2026, rated 8/10 by this guest
Absolutely no notice was given when we booked that this was under construction.
Google, February 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 5.0 in 100 a year ago, 7.1 now19 of 2981 in 16 reviews
Lights broken and we’re not fixed after asking AND calling front desk.
Google, April 2026, rated 1/5 by this guest
The room was super noisy because the elevator was too loud and it was a known issue still staff assigns rooms that have issue and pretend issue does not exist.
Google, January 2026, rated 1/5 by this guest
Problems in the bathroom19 of 2981 in 16 reviews
Sinks dont drain, fridge isn't cold at all, and the room is too cold with no temperature control.
Google, May 2026, rated 2/5 by this guest
No hot water and only handicapped rooms
Tripadvisor, May 2026, rated 1/5 by this guest
Something broken in the roomcomplaints rising: 4.0 in 100 a year ago, 6.6 now17 of 2981 in 18 reviews
We waited up to 15 minutes for the elevator, the phone was broken in our room and we had to go down to the front desk every day to get more than 2 towels which is all they would leave us every day for 4 guests.
Google, April 2026, rated 1/5 by this guest
The lights in the room flickered constantly.
Tripadvisor, May 2026, rated 1/5 by this guest
A facility closedcomplaints rising: 0.0 in 100 a year ago, 8.1 now16 of 2981 in 19 reviews
There was no restaurant (bagged breakfast in the morning that we skipped), no fitness center, and only one elevator running for 28 floors.
Google, January 2026, rated 2/5 by this guest
The restaurant is closed.
Google, April 2026, rated 2/5 by this guest
Serious reports
4 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 298 reviews
Got electrocuted by thermostat that didn’t have a cover on it.
Booking network, September 2025, rated 2/10 by this guest
Something stolen1 of 298 reviews
The worst part of my stay was having a Macys package that was taken during the housecleaning.
Tripadvisor, October 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: restaurant (1), bar (3), bathtub (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$302 is a typical night, from 268 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $167Dearest month: Dec 2026, $547
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$365
- Expedia$394
- Tripadvisor$394
- Priceline$394
- Hotels.com$394
- Vio.com$394
- travelocity.com$394
- Agoda$394
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
East 53rd Street & 3rd Avenue at Southeast Corner station is 94 m away by road, about 1 minute on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: 3rd Avenue55 m
- Nearest station: East 53rd Street & 3rd Avenue at Southeast Corner1 min walk94 m by road
- Nearest shop: Amazon Go3 min walk223 m by road
- Rockefeller Center15 min walk1.1 km by road
- Times Square26 min walk1.9 km by road
- The Empire State Building30 min walk2.2 km by road
- The Brooklyn Bridge6.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 20 to 28 m².
- Studio with King Wall Bed and Conference Table20 m²Sleeps 2
- Studio with King Wall Bed and Sofa Bed20 m²Sleeps 2
- King Room21 m²Sleeps 2
- King Room with Floor to Ceiling Window21 m²Sleeps 2
- Premium King Room21 m²Sleeps 2
- King Room with City View21 m²Sleeps 2A view, going by the room's name
The other 10 room types
- King Room with City View21 m²Sleeps 2A view, going by the room's name
- Queen Room with Two Queen Beds and City View23 m²Sleeps 4A view, going by the room's name
- Premium Queen Room with Two Queen Beds - Non-Smoking23 m²Sleeps 4
- Queen Room with Two Queen Beds and City View23 m²Sleeps 4A view, going by the room's name
- King Room with Roll-In Shower - Mobility and Hearing Access23 m²Sleeps 2
- Queen Room with Two Queen Beds23 m²Sleeps 4
- Room, 2 Queen Beds, Terrace, City View26 m²Sleeps 4BalconyA view, going by the room's name
- King Room with City View and Terrace28 m²Sleeps 2BalconyA view, going by the room's name
- Premium Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)28 m²Sleeps 2
- Deluxe Room, 1 Queen Bed, Non Smoking28 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
19 Google reviewers ticked "Quiet", yet 36 guests complain about noise, and 3rd Avenue runs 55 m away.
If breakfast matters to you
Here, 15 of the 21 guests who mention breakfast complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 855 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 272 older, 50 in other languages, 234 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 9 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.