Residence Inn by Marriott New York Manhattan/Midtown East
4-star hotel · Midtown East, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 91% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 91% of guest comments are praise. 664 praise, 69 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $559 a nighttypical for two, before tax · from $209
- 3 min walkto Grand Central - 47th Street Entrance station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Rockefeller Center893 m by road
- A station within walking distanceGrand Central - 47th Street Entrance is 237 m away
- Staff216 praise · 9 complain
- Location119 praise · 2 complain
- Breakfast117 praise · 10 complain
Against
- Room condition15 complain · 10 praise
- Valuecomplaints rising: 1.7 in 100 a year ago, 3.3 now8 complain · 8 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: staff (216 guests). Weakest: room condition, where 15 of the 25 who mention it complain.
Location1192Strength
It’s in a great location, lots of restaurants around.
Google, March 2026, rated 5/5 by this guest
I like the location, the attention from the restaurant staff, especially Claudia and Carlos, who are always the most attentive, facilitating the service!!, Front Desk, Restaurant, rooms
Tripadvisor, May 2026, rated 5/5 by this guest
If planning to go to Broadway you’re looking at $20 cab rides each way.
Google, January 2025, rated 4/5 by this guest
Staff2169Strength
At breakfast the care of Carlos and Claudia is excellent.
Tripadvisor, May 2026, rated 5/5 by this guest
Great hotel with very friendly staff, and the breakfast is definitely a plus.
Google, June 2026, rated 4/5 by this guest
The stay was fine but the front woman at the reception was incompetent.
Google, May 2026, rated 2/5 by this guest
Cleanliness905Strength
The room was nice, clean and the kitchen facilities were perfect for us .
Tripadvisor, July 2026, rated 5/5 by this guest
It was very clean and quiet.
Google, August 2026, rated 4/5 by this guest
Only the cleanliness and arrangement of the rooms left a little to be desired.
Tripadvisor, July 2026, rated 4/5 by this guest
Room size544Strength
The room was very spacious and the reception staff very friendly.
Tripadvisor, August 2026, rated 4/5 by this guest
The rooms were large for New York, we had plenty of space for two.
Booking network, January 2026, rated 9/10 by this guest
Rooms are small just like anywhere in manhattan but this place can actually accommodate 6 people in one room.
Google, April 2026, rated 4/5 by this guest
Breakfast11710Strength
Special thanks to Maggie, Carlos and Claudia for helping with the logistics of the reservation and always making the breakfast experience amazing and like family!
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfasts are very good, and the staff that is there are very helpful.
Tripadvisor, May 2026, rated 5/5 by this guest
Breakfast choices were limited but overall breakfast was OK.
Booking network, June 2026, rated 9/10 by this guest
Beds195Mostly good
I very much disliked the room but the pillows were much more comfortable than other Marriott properties.
Google, January 2026, rated 3/5 by this guest
Clean rooms, comfortable beds.
Google, January 2026, rated 5/5 by this guest
Beds were a little hard to sleep upon.
Booking network, June 2026, rated 9/10 by this guest
Quiet at night3111Mostly good
Its pretty good for my extended business stay, it seems tto be quite quiet.
Google, January 2026, rated 5/5 by this guest
Even though the location is centric and convenient, it is as well silent and tranquil.
Tripadvisor, March 2026, rated 5/5 by this guest
There was a rumbling sound all night.
Booking network, June 2026, rated 9/10 by this guest
Valuecomplaints rising: 1.7 in 100 a year ago, 3.3 now88Split
A bit pricey, the location isn't ideal.
Booking network, July 2026, rated 7/10 by this guest
Perfect getaway spot for families
Booking network, December 2025, rated 8/10 by this guest
The hotel was perfectly fine, although for us, it felt a little expensive for what we received.
Tripadvisor, September 2026, rated 3/5 by this guest
Room condition1015Split
The property is showing some signs of aging.
Booking network, October 2025, rated 9/10 by this guest
They were a bit outdated but overall they were fine and the experience was fine.
Google, August 2026, rated 3/5 by this guest
Old rooms, muddy water, slow elevators and no recognition for marriott elites.
Google, November 2025, rated 1/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,417 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 9 of 297 reviews.
Complaints the hotel left unresolved9 of 2971 in 33 reviews
On my second night, I complained because the beds were narrower than what is officially considered a queen-size bed (which I confirmed on Google); but they refused to admit their mistake.
Google, June 2026, rated 1/5 by this guest
I am leaving this feedback here because the front desk didn't seem to take my note seriously.
Tripadvisor, July 2026, rated 3/5 by this guest
Problems in the bathroom6 of 2971 in 50 reviews
First it was dirty due to some emergency repairs and then for two days, it never got hot.
Google, November 2025, rated 3/5 by this guest
Oh one other thing: the sliding bathroom door has a good-sized gap with direct visibility to the toilet, even when in the locked position.
Google, October 2025, rated 3/5 by this guest
Unexpected charges and refunds5 of 2971 in 59 reviews
they did not refund deposit
Booking network, May 2026, rated 1/10 by this guest
Water was out (not hotels fault) but at least offer complimentary bottled water versus charge me for it.
Google, April 2025, rated 3/5 by this guest
Heating and air conditioning5 of 2971 in 59 reviews
They don’t tell you that when you get your room .
Tripadvisor, April 2026, rated 1/5 by this guest
The only negative things about the property were the air conditioner didn’t work very well and I wasn’t a fan of the music in the elevator.
Google, July 2026, rated 4/5 by this guest
The lift4 of 2971 in 74 reviews
2 small elevators for a large building
Booking network, December 2025, rated 10/10 by this guest
Serious reports
3 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 297 reviews
I did report it to hotel staff so hopefully it was fixed but definitely check if you have kids!
Google, April 2025, rated 3/5 by this guest
Something stolen1 of 297 reviews
When we got our bags back later, every single dollar of cash I had packed was gone.
Google, July 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: stains in 4, dirty linen in 2, building work in 1 and peeling paint or cracks in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (3), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$559 is a typical night, from 280 dates checked in the coming year.
Weekends cost 18% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $259Dearest month: Dec 2026, $729
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Expedia$854
- travelocity.com$854
- orbitz.com$854
- luxuryescapes.com$854
- cheaptickets.com$854
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Grand Central - 47th Street Entrance station is 237 m away by road, about 3 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: 3rd Avenue70 m
- Nearest shop: Dainobu2 min walk174 m by road
- Nearest station: Grand Central - 47th Street Entrance3 min walk237 m by road
- Rockefeller Center12 min walk893 m by road
- Times Square20 min walk1.5 km by road
- The Empire State Building24 min walk1.8 km by road
- The Brooklyn Bridge6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 18 to 46 m².
- Studio, 1 King Bed (Hearing Accessible)18 m²Sleeps 2
- Studio, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)18 m²Sleeps 2
- King Studio19 m²Sleeps 2
- Deluxe King Studio19 m²Sleeps 2
- Studio, 1 King Bed with Sofa bed, Non Smoking, Corner24 m²Sleeps 4
- Studio, 2 Queen Beds (Hearing Accessible)27 m²Sleeps 4
The other 10 room types
- Studio with Two Queen Beds28 m²Sleeps 4Bathtub in its photos
- King Studio with Sofa Bed33 m²Sleeps 4
- One-Bedroom King Suite with Sofa Bed34 m²Sleeps 4
- Suite, 1 Bedroom36 m²Sleeps 4
- Suite, 1 Bedroom, Non Smoking45 m²Sleeps 6
- Queen Suite with Two Queen Beds46 m²Sleeps 6Bathtub in its photos
- Two-Bedroom Apartment with Forest View and BalconyNot statedSleeps 2BalconyA view, going by the room's name
- Premium Suite, 1 Bedroom, Non SmokingNot statedSleeps 6
- Suite, 1 Bedroom, Non SmokingNot statedSleeps 4
- Presidential Serengeti - All-Inclusive Safari ExperienceNot statedSleeps 2Not stated
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 15 of the 25 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 743 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 204 older, 30 in other languages, 211 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 142 of its 200 newest Google reviews.
- 37 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.