Club Quarters Hotel Grand Central, New York
4-star hotel · Midtown East, New York
Long Weekend score
Strong1 serious report in 298 reviews: bed bugs or bites
- 89% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- 89% of guest comments are praise. 651 praise, 81 complain. Counts for 60% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $272 a nighttypical for two, before tax · from $107
- 2 min walkto Grand Central 43rd Street / Lexington Avenue entrance station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to Rockefeller Center1.1 km by road
- A station within walking distanceGrand Central 43rd Street / Lexington Avenue entrance is 166 m away
- Staff200 praise · 6 complain
- Location170 praise · 1 complain
- Cleanliness108 praise · 13 complain
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (200 guests). Weakest: quiet at night, where 22 of the 45 who mention it complain.
Location1701Strength
Perfect location to train station, great restaurants and entertainment within walking distance.
Google, May 2026, rated 5/5 by this guest
Great location, nice room for a business trip.
Google, October 2025, rated 4/5 by this guest
Views461Strength
I booked a standard room and I really like it and enjoyed the city view with a big window.
Google, August 2026, rated 5/5 by this guest
Loved the 27th floor amenities and view!!!
Tripadvisor, July 2026, rated 5/5 by this guest
Staff2006Strength
Marc Anthony at the front desk was an absolute joy to have, he helped me out a bunch with early check in and was very accommodating to my changing schedule.
Google, January 2026, rated 5/5 by this guest
Others than that，they have perfect services with complimentary Coffee and Milk at the Lounge area in level 27 Skydeck area and services were Great and Friendly from the Reception and Team Service staff members!!
Google, July 2026, rated 5/5 by this guest
When I called frontdesk at Grand Central, the person who answered the call very rude and sounded like he is doing me a favor by refunding the amount.
Google, March 2026, rated 1/5 by this guest
Beds313Strength
The front desk folks are AMAZING and the rooms are clean, beds comfy, water stations are super convenient as are the ‘essentials’ closets on each floor.
Tripadvisor, August 2026, rated 5/5 by this guest
The staff were very helpful, rooms were clean and spacious enough, and the beds were super comfortable.
Google, April 2026, rated 5/5 by this guest
However, the mattress was in rough shape, sagging across the center and somewhat lumpy.
Tripadvisor, August 2026, rated 3/5 by this guest
Cleanlinesscomplaints rising: 3.4 in 100 a year ago, 4.8 now10813Strength
Amazing hotel for short stays - the room is clean, stylish, ergonomic and has everything you need.
Google, February 2026, rated 5/5 by this guest
Rooms were comfortable and clean.
Booking network, October 2025, rated 8/10 by this guest
Strange room service where they skip some days and leave the room half finished, but the free cold water more than makes up for it
Google, August 2026, rated 4/5 by this guest
Valuecomplaints rising: 0.0 in 100 a year ago, 3.3 now317Mostly good
Well priced for a clean and comfortable room, unbelievably convenient location, and high quality service.
Tripadvisor, July 2026, rated 5/5 by this guest
I believe price versus quality is one of the best in New York, and I love the location, which is just opposite Grand Central.
Google, March 2026, rated 5/5 by this guest
Definitely not worth 400$ per night.
Google, March 2026, rated 4/5 by this guest
Room condition1811Mostly good
Great location, wonderful staff and modern/functional room.
Tripadvisor, September 2026, rated 5/5 by this guest
Next to Grand Central Station, very modern rooms for the area, rooms are just big enough to not complain.
Google, August 2026, rated 5/5 by this guest
Rooms: recently renovated overall, some still dated items e.g.
Tripadvisor, July 2026, rated 4/5 by this guest
Room sizecomplaints rising: 4.5 in 100 a year ago, 6.2 now2417Split
Room are small even by NYC standards and shower is tiny and hard to use.
Google, August 2026, rated 4/5 by this guest
The room was a bit small but clean, with daily housekeeping, and the staff was friendly and professional.
Google, August 2026, rated 4/5 by this guest
Small rooms, bathroom at the counter.
Google, July 2026, rated 4/5 by this guest
Quiet at night2322Split
But the AC was so noisy, much more than the street noise which was already unpleasant :) Stay away if you want a good night of rest.
Google, August 2026, rated 3/5 by this guest
Excellent hotel 5 minutes walk from Grand Central, excellent service and cleanliness, the only minus is that the air conditioner is noisy and the bed is not very big, laundry and bottles of water and cappuccino in the lobby on the 27th floor are free for hotel guests and it is excellent!!!
Tripadvisor, August 2026, rated 5/5 by this guest
Old, worn down, border line disgusting hotel, noisy rooms, at outrageous prices.
Google, October 2025, rated 1/5 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,705 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 10 of 298 reviews.
Complaints the hotel left unresolvedcomplaints falling: 6.8 in 100 a year ago, 1.9 now10 of 2981 in 30 reviews
I complained and they weren't able to do anything about it.
Google, December 2025, rated 3/5 by this guest
We decided to return, but—you won’t believe it—the sign was ignored again.
Google, January 2026, rated 1/5 by this guest
Unexpected charges and refunds9 of 2981 in 33 reviews
2) several days after check out hotel billed me for snacks in the room.
Google, October 2025, rated 2/5 by this guest
Hotel was ok, but they made a major billing error that caused me lots of frustration
Google, December 2025, rated 1/5 by this guest
The liftcomplaints rising: 1.1 in 100 a year ago, 3.8 now9 of 2981 in 33 reviews
I sat in the lobby every day and saw all three elevators stuck on like the 20th floor, and they never came down the lobby
Tripadvisor, August 2026, rated 3/5 by this guest
Elevators are slow as hell..
Google, December 2025, rated 4/5 by this guest
Not as shown or booked5 of 2981 in 60 reviews
Room was almost perfect, bed and pillows were comfortable but the bed was not a queen size as advertised for the room (more like a full size) check in and check out process was fast and simple.
Tripadvisor, July 2026, rated 5/5 by this guest
Problems in the bathroom5 of 2981 in 60 reviews
Location was great to catch the train from Grand Central, but the bathroom was dirty, toilet continuously ran, and overall it was a nice space but the bathroom cleanliness tainted the stay.
Tripadvisor, August 2026, rated 3/5 by this guest
only caveat, but this is kind of a big one for me — the water was only lukewarm in the shower 😅.
Tripadvisor, September 2026, rated 4/5 by this guest
Something broken in the room4 of 2981 in 74 reviews
The room we we're in needed a couple of repairs.
Booking network, September 2025, rated 8/10 by this guest
The only issue I had personally, was with my room key; I believe the battery for my door was dying, but each time I went to the front desk, they took care of it for me promptly, and reassured they would get the door looked at.
Booking network, October 2025, rated 8/10 by this guest
Serious reports
1 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 298 reviews
The only bad thing i have to share is im certain my wife and I received bites from bed bugs in our room.
Google, November 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: bar (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$272 is a typical night, from 246 dates checked in the coming year.
Weekends cost 13% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $127Dearest month: Dec 2026, $353
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- evendo.com$420
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Grand Central 43rd Street / Lexington Avenue entrance station is 166 m away by road, about 2 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest shop: 129 Gourmet Deli1 min walk41 m by road
- Nearest main road: Park Avenue124 m
- Nearest station: Grand Central 43rd Street / Lexington Avenue entrance2 min walk166 m by road
- Rockefeller Center14 min walk1.1 km by road
- Times Square16 min walk1.2 km by road
- The Empire State Building20 min walk1.5 km by road
- The Brooklyn Bridge6.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 18 to 33 m².
- Club Room18 m²Sleeps 21 Queen Bed
- Standard Room22 m²Sleeps 21 Queen Bed
- Standard Room, Accessible (Mobility)23 m²Sleeps 21 Queen Bed
- Suite, Kitchenette (One Room)33 m²Sleeps 41 Queen Bed
- Suite, Kitchen (One Room)33 m²Sleeps 41 Queen Bed
- Standard Twin RoomNot statedSleeps 2
The other 4 room types
- Superior RoomNot statedSleeps 31 Queen Bed
- Superior Room, KitchenNot statedSleeps 21 Queen Bed
- Room, 1 Queen BedNot statedSleeps 2
- Standard Room, 1 King BedNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
29 Google reviewers ticked "Quiet", yet 22 guests complain about noise.
If quiet at night matters to you
Here, 22 of the 45 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 641 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 219 older, 3 in other languages and 121 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 24 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.