Hilton Club West 57th Street New York
3-star hotel · Midtown West, New York
Long Weekend score
StrongNo serious reports. in 287 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 92% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 92% of guest comments are praise. 601 praise, 50 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $288 a nighttypical for two, before tax · from $235
- 1 min walkto 6th Avenue & 57th Street at Southwest Corner station
- 287 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to Rockefeller Center741 m by road
- A station within walking distance6th Avenue & 57th Street at Southwest Corner is 54 m away
- Location196 praise · 0 complain
- Staff172 praise · 18 complain
- Cleanliness82 praise · 7 complain
Against
- On a main road: West 57th Street23 m from the building
- Value4 complain · 4 praise
What guests reported
What guests say
287 reviews from the last 2 years. Most praised: location (196 guests). Weakest: value, where 4 of the 8 who mention it complain.
Location1960Strength
The biggest advantage is being able to go anywhere easily.
Google, October 2026, rated 5/5 by this guest
Incredible room, and the location in the center of Manhattan is perfect.
Tripadvisor, September 2026, rated 5/5 by this guest
Views200Strength
The location is ideal, and the rooms are remarkably spacious, clean, and offer impressive views from the higher floors.
Booking network, August 2026, rated 10/10 by this guest
Perfect location, great view
Booking network, April 2026, rated 10/10 by this guest
Room size554Strength
Great location, spacious rooms, affordable, and a welcoming staff make this hotel a great option for a quick NYC visit.
Booking network, January 2026, rated 9/10 by this guest
I love the location and the room was spacious, for New York, and well appointed.
Booking network, March 2026, rated 8/10 by this guest
The location is awesome and lots of restaurants but the room wasn't anything out of the ordinary.
Google, September 2026, rated 4/5 by this guest
Cleanliness827Strength
Rooms are great, clean and spacious.
Google, September 2026, rated 5/5 by this guest
Housekeeping staff is first rate.
Booking network, April 2026, rated 9/10 by this guest
The cleanliness of the room and bathroom could be better.
Booking network, April 2026, rated 9/10 by this guest
Staffcomplaints rising: 5.4 in 100 a year ago, 7.4 now17218Strength
We got cofee and towels and water everytime we asked.
Tripadvisor, May 2026, rated 5/5 by this guest
The staff were so friendly and helpful.
Booking network, January 2026, rated 10/10 by this guest
Most of the staff (accept one lady in the rasption that was very nice and helpful and advise ass how to use the metro and the metro app) was very cold not welcoming and not friendly.
Booking network, April 2026, rated 9/10 by this guest
Beds305Strength
The bed was comfortable, and the entire staff from the doorman to the person who clean the room were exceptional people.
Booking network, May 2026, rated 10/10 by this guest
Great bed and adequate linens.
Google, February 2026, rated 5/5 by this guest
Pillows could be a bit more softer
Booking network, June 2026, rated 9/10 by this guest
Quiet at night287Mostly good
Luxury room with very quiet surroundings.
Google, September 2026, rated 4/5 by this guest
Though back of hotel, 20th floor, real quiet, but still have some nice skyscraper view with rising moon.
Google, October 2025, rated 5/5 by this guest
Fridge wasn’t working and kept making constant noise
Booking network, January 2026, rated 5/10 by this guest
Room condition145Mostly good
The bed, pillows and comforter were very comfortable, the bathroom was roomy and modern, with a big vanity and sink.
Booking network, March 2026, rated 9/10 by this guest
Rooms spacious and modern.
Tripadvisor, January 2025, rated 5/5 by this guest
Some minor wear and tear marks on the furniture in the room.
Booking network, May 2026, rated 9/10 by this guest
Value44Split
Lage, Komfort, Sauberkeit
Booking network, November 2025, rated 10/10 by this guest
A Hilton but not the value one expects with this brand
Tripadvisor, November 2024, rated 3/5 by this guest
Great location and amazing value.
Booking network, October 2025, rated 10/10 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,307 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 7 of 287 reviews.
Complaints the hotel left unresolved7 of 2871 in 41 reviews
We stated we are owners and they said we had no access unless specifically purchased at this location.
Google, February 2026, rated 1/5 by this guest
He had then proceeded to enter my room, stuck his thermostat to the vent and said "see it's cold" and just left but I would quite literally wake up sweating as well as my partner because it was cold in the vent but not pushing out.
Google, April 2026, rated 1/5 by this guest
The lift6 of 2871 in 48 reviews
Customer service was amazing we got there before check in time but they allowed us to check in early room clean and nice they cocktail hour was nice every night the elevator was slow but we took the stairs
Google, July 2026, rated 5/5 by this guest
Was a great hotel - only problem was that only one elevator was working so it often was a long wait
Booking network, December 2024, rated 10/10 by this guest
A slow check-in6 of 2871 in 48 reviews
The check in experience was the worst ever encountered n the 30 plus years We have been a member.
Tripadvisor, March 2026, rated 1/5 by this guest
An hour later, after wandering around outside in the heat waiting, we went back.
Google, May 2026, rated 4/5 by this guest
Problems in the bathroom5 of 2871 in 57 reviews
Shower head needs to be replaced
Booking network, August 2026, rated 8/10 by this guest
Shower pressure is too weak.
Google, September 2025, rated 3/5 by this guest
Unexpected charges and refunds4 of 2871 in 72 reviews
There are hidden charges that are not mentioned while booking.
Google, May 2026, rated 4/5 by this guest
They kept inventing new charges, roughly $180 in total, including a “short stay” fee that I had already paid.
Google, October 2025, rated 1/5 by this guest
Heating and air conditioning4 of 2871 in 72 reviews
Upon arrival the engineers needed to look at the functionality of the A/C in the room and when I asked for a room away from the elevator I was assured that two doors down was not next to the elevator.
Google, June 2025, rated 2/5 by this guest
Air didn’t work was to hot to sleep
Booking network, March 2025, rated 2/10 by this guest
Serious reports
None found in 287 reviews.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$288 is a typical night, from 265 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $235Dearest month: Dec 2026, $412
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
6th Avenue & 57th Street at Southwest Corner station is 54 m away by road, about 1 minute on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: West 57th Street23 m
- Nearest station: 6th Avenue & 57th Street at Southwest Corner1 min walk54 m by road
- Nearest shop: Merci Market2 min walk117 m by road
- Rockefeller Center10 min walk741 m by road
- Times Square17 min walk1.2 km by road
- The Empire State Building29 min walk2.2 km by road
- The Brooklyn Bridge7.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 33 to 67 m².
- STUDIO 1 KING BED33 m²Sleeps 2
- Studio, 1 King Bed, Accessible (Hearing)33 m²Sleeps 2
- Studio, 1 King Bed, Accessible (Hearing/Roll-in Shower)33 m²Sleeps 2
- Studio 1 King Premier40 m²Sleeps 2Bathtub in its photosBalcony in its photos
- Premier Studio, 1 King Bed, Accessible (Hearing)43 m²Sleeps 2
- 1 Bedroom Penthouse King Suite with Sofabed51 m²Sleeps 4Bathtub in its photosBalcony in its photos
The other 12 room types
- 1 Bedroom King Suite with Sofabed51 m²Sleeps 4Bathtub in its photos
- Suite, 1 King Bed with Sofa bed, Accessible (1 Bedroom, Hearing)51 m²Sleeps 4Bathtub
- Premier Suite, 1 King Bed with Sofa bed (1 Bedroom, Hearing, Floor 15)52 m²Sleeps 4BathtubBalcony in its photos
- 1 Bedroom King Premier Suite with Sofabed53 m²Sleeps 4Bathtub in its photos
- Premier Suite, 1 King Bed with Sofa bed, Accessible (Hearing/Roll-in Shower, Floors 21-24)53 m²Sleeps 4Bathtub in its photosBalcony in its photos
- Premier Suite, 1 King Bed with Sofa bed (1 Bedroom, Floors 21-24)53 m²Sleeps 4BathtubBalcony in its photos
- Penthouse, 1 King Bed with Sofa bed, Accessible (Hearing/Roll-in Shower)66 m²Sleeps 4Bathtub in its photosBalcony in its photos
- Penthouse, 1 King Bed with Sofa bed, Accessible (1 Bedroom, Hearing, Floors 25-26)66 m²Sleeps 4BathtubBalcony in its photos
- Suite, 1 King Bed with Sofa bed, Accessible (1 Bedroom, Hearing/Roll-in Shower)66 m²Sleeps 4Bathtub in its photos
- Suite, 1 King Bed with Sofa bed, Accessible (1 Bedroom, Hearing)66 m²Sleeps 4Bathtub
- 1 Bedroom King Suite Plus with Sofabed66 m²Sleeps 4Bathtub in its photos
- Penthouse, 1 King Bed with Sofa bed (1 Bedroom, Floors 25-26)67 m²Sleeps 4BathtubBalcony in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
18 Google reviewers ticked "Quiet", yet 7 guests complain about noise, and West 57th Street runs 23 m away.
If value matters to you
Here, 4 of the 8 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
287 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 687 most recent reviews from Google, Tripadvisor and the Booking network. 287 of them describe a stay in the last 2 years and are the ones counted here; the rest were 143 older, 49 in other languages and 208 with a score but no words.
- The hotel replied to 172 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.