Park Hyatt New York
5-star hotel · Midtown West, New York
Long Weekend score
Strong1 serious report in 227 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 85% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 85% of guest comments are praise. 485 praise, 88 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,169 a nighttypical for two, before tax · from $797
- 1 min walkto the nearest station
- 227 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Rockefeller Center909 m by road
- A station within walking distanceA station is 90 m away
- Staff148 praise · 24 complain
- Location87 praise · 0 complain
- Room size56 praise · 2 complain
Against
- On a main road: West 57th Street23 m from the building
- Valuecomplaints falling: 6.2 in 100 a year ago, 3.1 now8 complain · 8 praise
- A slow check-incomplaints rising: 3.1 in 100 a year ago, 5.6 now12 of 227 guests
- Complaints the hotel left unresolved9 of 227 guests
What guests reported
What guests say
227 reviews from the last 2 years. Most praised: staff (148 guests). Weakest: cleanliness, where 19 of the 59 who mention it complain.
Location870Strength
Perfect location and environment for a fancy adult ladies sleepover.
Tripadvisor, March 2026, rated 5/5 by this guest
amazing hotel - the location, the comfort of the rooms, the incredible staff can't be beat!
Tripadvisor, April 2026, rated 5/5 by this guest
Beds100Strength
Very complete room, very comfortable beds
Tripadvisor, July 2026, rated 5/5 by this guest
My room was spacious, clean, well appointed, and the bed comfortable.
Google, August 2026, rated 5/5 by this guest
Room size562Strength
Rooms are a great size for NYC and the pool is fantastic.
Tripadvisor, July 2026, rated 5/5 by this guest
Overall, the room was very small even in New York, although the bathroom was spacious.
Google, June 2026, rated 3/5 by this guest
Pool353Strength
Pool and gym are nice, not great views.
Google, October 2025, rated 5/5 by this guest
He really enjoyed the salt water pool and gym on the 25th floor but his highlight was the amazing shower in our room.
Tripadvisor, April 2026, rated 5/5 by this guest
The pool is constantly overrun, by same families who each seem to have six young kids creating anything but a relaxing environment.
Tripadvisor, June 2026, rated 3/5 by this guest
Food263Strength
Another perfect stay at the Park Hyatt thanks to the amazing staff, delicious food and spectacular room.
Tripadvisor, June 2026, rated 5/5 by this guest
I had room service twice and both times food and was great but oddly the hotel restaurant did not look that impressive, but to be fair I just took a look and did not have a meal.
Google, March 2026, rated 5/5 by this guest
The steak and eggs were never delivered, and only the lobster omelet arrived.
Tripadvisor, May 2026, rated 1/5 by this guest
Breakfast264Strength
Was provided an entree, a cold drink, and a hot drink each breakfast for free, which were all delicious.
Google, February 2026, rated 5/5 by this guest
As a globalist we enjoyed the breakfast room service.
Google, September 2026, rated 5/5 by this guest
Breakfast for Globalist are few option in their menu, when I asked the server what is covered for Globalist he gave me look of disdain and answered sneeringly.
Google, January 2026, rated 3/5 by this guest
Staffcomplaints rising: 6.2 in 100 a year ago, 11.3 now14824Strength
Service is fantastic from top to bottom, rooms are spacious, location in amazing and all the spaces smell fantastic!
Tripadvisor, August 2026, rated 5/5 by this guest
The rooms are solid, the bathrooms are luxe and the staff is professional yet friendly.
Tripadvisor, June 2026, rated 5/5 by this guest
The service is only above average - people not working the door, screwed up room service, didn’t clean the room when asked.
Google, November 2025, rated 4/5 by this guest
Viewscomplaints rising: 0.0 in 100 a year ago, 3.1 now186Mostly good
The location was convenient, the room was gorgeous, the food was awesome, the view was great, the staff were amazing, cant wait to come back again!
Tripadvisor, March 2026, rated 5/5 by this guest
Gym has best view in NYC!
Tripadvisor, March 2026, rated 5/5 by this guest
Views of the park are limited.
Tripadvisor, April 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 6.2 in 100 a year ago, 8.7 now4019Mostly good
The rooms are stylish, comfortable, and cleaned to high standards.
Google, May 2026, rated 5/5 by this guest
The hotel was clean and had a newer feeling.
Tripadvisor, July 2026, rated 5/5 by this guest
The room was not clean—I found a French fry left under the sofa by a previous guest.
Tripadvisor, August 2026, rated 1/5 by this guest
Quiet at nightcomplaints rising: 3.1 in 100 a year ago, 5.1 now2111Mostly good
Room was spacious and the hotel itself was beautiful and quiet.
Tripadvisor, May 2026, rated 5/5 by this guest
The rooms are incredibly spacious and beautifully designed, offering a calm, luxurious retreat above the energy of Manhattan.
Google, March 2026, rated 5/5 by this guest
Great hotel & obviously ideal location, however, noise from the streets can be heard clearly, even on high floors.
Tripadvisor, July 2026, rated 4/5 by this guest
Room condition108Split
Peeling wallpaper, malfunctioning shades and stained lampshades are what I expect at a Hyatt Place in Kentucky.
Google, July 2026, rated 2/5 by this guest
Rooms are becoming a little dated now, our room upon check in some marble areas were "sticky" (felt like someone spilled sugary drinks).
Google, April 2026, rated 5/5 by this guest
Worse, the room’s cleanliness was unacceptable: there was a lip stain on the mirror, peeling bathroom counters, and a concerning, unidentified residue on the bathroom wall that looked like blood or bodily fluid.
Tripadvisor, July 2026, rated 3/5 by this guest
Valuecomplaints falling: 6.2 in 100 a year ago, 3.1 now88Split
This hotel is not worth it.
Google, October 2025, rated 1/5 by this guest
I’ve been to many hotels of the same quality and they aren’t 1200 USD a night.
Booking network, July 2025, rated 10/10 by this guest
There are much better places for much fewer points.
Google, September 2025, rated 4/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,790 Google ratings
Problems guests raised
Raised most: a slow check-in, in 12 of 227 reviews.
A slow check-incomplaints rising: 3.1 in 100 a year ago, 5.6 now12 of 2271 in 19 reviews
Only quip is the long wait at front desk to check in or ask a question.
Google, December 2025, rated 5/5 by this guest
Speaking of rooms, mine wasn’t ready at check-in; they sent me to the restaurant “to wait,” where you’re forced to order (and pay) just to occupy a chair.
Google, January 2026, rated 2/5 by this guest
Complaints the hotel left unresolved9 of 2271 in 25 reviews
Tried to bring this up to the management and they kept on continuously trying to transfer me.
Google, December 2025, rated 1/5 by this guest
On our way back, I called to confirm the room had been cleaned, only to be told that housekeeping claimed it already had been.
Google, July 2026, rated 1/5 by this guest
Something broken in the roomcomplaints falling: 9.4 in 100 a year ago, 2.6 now8 of 2271 in 28 reviews
One downside was that the hair dryer in the room was broken, and it took about 30 minutes for another one to arrive after I called.
Google, September 2025, rated 4/5 by this guest
Our fridge wasn’t working so they immediately sent up a complimentary fridge with a freezer.
Google, July 2025, rated 5/5 by this guest
Unexpected charges and refundscomplaints rising: 0.0 in 100 a year ago, 2.6 now5 of 2271 in 45 reviews
Upon check out you will find the points were not applied (or were an actually an upgrade) and you will be charged the full amount of the stay plus taxes (4 days on the order of 8k USD).
Tripadvisor, July 2026, rated 1/5 by this guest
To make matters worse, we were charged for a laundry service that we never used.
Google, July 2026, rated 1/5 by this guest
A booking not honoured4 of 2271 in 57 reviews
Arrive - room not ready, told I’d be called.
Google, April 2026, rated 3/5 by this guest
Upon arrival, I was "upgraded" to Room 1104, marketed as a "Studio Suite." In reality, this was a standard room on a low floor with significant construction noise—a clear case of mislabeling to bypass legitimate Globalist suite benefits.
Tripadvisor, March 2026, rated 1/5 by this guest
Serious reports
1 in 227 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 227 reviews
On the final day, we used the emergency exit due to an elevator failure.
Google, September 2025, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: swimming pool (4), gym (2), restaurant (2), hot tub (1), bathtub (2), private balcony (1).
Price, place and rooms
Price
$1,169 is a typical night, from 302 dates checked in the coming year.
Weekends cost 16% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $937Dearest month: Dec 2026, $1,561
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$1,343
- Super.com$1,349
- hotelsinamerica.com$1,473
- pilotplans.com$1,561
- billabook.com$1,790
- Hyatt · the hotel itself$1,795
- Booking.com$1,795
- Expedia$1,795
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 90 m away by road, about 1 minute on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: West 57th Street23 m
- Nearest station1 min walk90 m by road
- Nearest shop: Morton Williams3 min walk209 m by road
- Rockefeller Center12 min walk909 m by road
- Times Square15 min walk1.1 km by road
- The Empire State Building30 min walk2.3 km by road
- The Brooklyn Bridge7.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
25 room types, from 46 to 214 m².
- King Room with Accessible Shower - Disability Access46 m²Sleeps 3Bathtub in its photos
- King Room with City View46 m²Sleeps 3BathtubA view, going by the room's name
- King Room46 m²Sleeps 3Bathtub
- Double Room with Two Double Beds and City View46 m²Sleeps 4BathtubA view, going by the room's name
- Double Room with Two Double Beds and Bath Tub - Mobility Accessible58 m²Sleeps 4Bathtub
- King Suite67 m²Sleeps 3
The other 19 room types
- King Studio with Accessible Shower - Disability Access74 m²Sleeps 3
- Studio Suite with Two Double Beds74 m²Sleeps 4
- King Studio Suite74 m²Sleeps 3
- Suite, 1 Bedroom (Sleep, by Bryte)83 m²Sleeps 3Bathtub
- One-Bedroom Suite84 m²Sleeps 4Bathtub in its photosSea or water view
- One-Bedroom Suite84 m²Sleeps 3Bathtub in its photosBalcony in its photos
- One-Bedroom Suite - Disability Access84 m²Sleeps 4
- One-Bedroom Suite84 m²Sleeps 3
- One-Bedroom Suite with City View93 m²Sleeps 4A view, going by the room's name
- King Suite with Terrace93 m²Sleeps 4Bathtub in its photosBalcony
- Suite, 1 Bedroom, Terrace (Shower)93 m²Sleeps 3BathtubBalcony
- Suite, 1 Bedroom (Sky Terrace)93 m²Sleeps 4BathtubBalcony
- One-Bedroom Residential Suite102 m²Sleeps 4
- One-Bedroom Suite with Terrace121 m²Sleeps 4Balcony
- Suite, 1 Bedroom (Carnegie)153 m²Sleeps 4Bathtub
- One-Bedroom Presidential Suite214 m²Sleeps 4
- Family Suite, 2 BedroomsNot statedSleeps 7Bathtub
- City Single Room (Connecting Rooms)Not statedSleeps 6Bathtub
- Standard Double or Twin Room, 2 Double Beds, BathtubNot statedSleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
More hotels in New York
The nearest first, with our score for each.
How we know
227 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 407 most recent reviews from Google, Tripadvisor and the Booking network. 227 of them describe a stay in the last 2 years and are the ones counted here; the rest were 89 older, 1 in other languages, 88 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 17 in every 100 reviews thank a staff member by name.
- 38 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.