Westhouse Hotel New York
5-star hotel · Midtown West, New York
Long Weekend score
Good2 serious reports in 293 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 79% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 79% of guest comments are praise. 638 praise, 171 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $428 a nighttypical for two, before tax · from $200
- 1 min walkto the nearest station
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to Rockefeller Center849 m by road
- A station within walking distanceA station is 23 m away
- Staff204 praise · 25 complain
- Location160 praise · 0 complain
- Food50 praise · 8 complain
Against
- Room condition44 complain · 0 praise
- Value24 complain · 18 praise
- Quiet at night15 complain · 14 praise
- Heating and air conditioning29 of 293 guests
- Unexpected charges and refunds28 of 293 guests
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: staff (204 guests). Weakest: room condition, where 44 of the 44 who mention it complain.
Location1600Strength
The location was great, the breakfast and happy hour were wonderful too.
Tripadvisor, September 2026, rated 5/5 by this guest
Steps from the subway and a perfect Upper Midtown location, Westhouse is an idyll of comfort and luxury!
Tripadvisor, August 2026, rated 5/5 by this guest
Staff20425Strength
Most of the staff is very good and polite, but with 1 or 2 prominent exceptions.
Tripadvisor, September 2026, rated 3/5 by this guest
The staff was incredibly attentive.
Google, August 2026, rated 5/5 by this guest
The manager of the hotel was not helpful on the phone, so I escalated to the Highgate owners.
Google, February 2026, rated 1/5 by this guest
Food508Strength
Everything from the suite to the concierge breakfast and evening food and drinks to the service- it was all spectacular!
Google, March 2026, rated 5/5 by this guest
The breakfast and the afternoon food but mostly the excellent staff working there.
Booking network, December 2025, rated 9/10 by this guest
Great location value for money but hotel restaurant food was not very good.
Booking network, February 2026, rated 6/10 by this guest
Views244Strength
Great location, nice room with amazing view.
Tripadvisor, August 2026, rated 5/5 by this guest
Rooms are beautiful and ours had an excellent view of Times Square.
Tripadvisor, August 2026, rated 5/5 by this guest
No view only a brick wall which made it darker.
Booking network, January 2026, rated 7/10 by this guest
Breakfast7814Mostly good
Full breakfast and nightly apps is such a highlife when staying here.
Booking network, November 2025, rated 9/10 by this guest
It was a great way to start the day/convenient and ample offerings.
Google, March 2026, rated 5/5 by this guest
The included breakfast and light dinner was awful.
Google, January 2026, rated 2/5 by this guest
Room size289Mostly good
Staff are so sweet and accommodating, room was very big and clean Will definitely be coming back again, cannot wait!!!
Google, November 2025, rated 5/5 by this guest
The rooms are large & clean and The Terrace is a great place to meet & make new friends.
Tripadvisor, August 2026, rated 5/5 by this guest
It is maximum 3 stars hotel with old small rooms.
Booking network, December 2025, rated 1/10 by this guest
Beds165Mostly good
I got a great room with super comfortable bed and pillows.
Booking network, April 2026, rated 10/10 by this guest
Comfortable bed and shower.
Booking network, May 2026, rated 9/10 by this guest
The room finishing and furniture were very worn, the pillows were miserable, the serve yourself breakfast of bagged eggs and microwaved pastries and plastic gallon OJ was horrible.
Google, October 2026, rated 1/5 by this guest
Cleanliness4623Mostly good
The hotel was clean and upkept well.
Google, February 2026, rated 5/5 by this guest
My suite was clean, and well maintained.
Tripadvisor, August 2026, rated 5/5 by this guest
room was fine not overly clean.
Booking network, August 2026, rated 3/10 by this guest
Quiet at night1415Split
Cleaning staff very noisy, high voices and slamping doors.
Booking network, May 2026, rated 7/10 by this guest
Lots of noise in the hallways and walls and ceilings are thin you can hear everything...
Google, August 2026, rated 1/5 by this guest
The rooms are very small, the air conditioner was noisy and didn't really do a good job of cooling the room.
Google, June 2026, rated 4/5 by this guest
Value1824Split
Very over-priced for what we had.
Booking network, November 2025, rated 6/10 by this guest
Paid $900 for night and beside the location, the hotel is shouldnt be more than $400 max.
Booking network, January 2026, rated 1/10 by this guest
I don’t think the resort fee was worth the money.
Booking network, January 2026, rated 8/10 by this guest
Room condition044Weak spot
Good location - work needed on room maintenance.
Tripadvisor, September 2026, rated 3/5 by this guest
Not worth the price given the current state of property and the lack of amenities.
Booking network, February 2026, rated 4/10 by this guest
Location perfect, staff had a great friendly team, rooms a little tired
Booking network, January 2026, rated 9/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,212 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 29 of 293 reviews.
Heating and air conditioning29 of 2931 in 10 reviews
A/C is central air, can't adjust and is not cold.
Booking network, April 2026, rated 4/10 by this guest
The air conditioning didn’t work well.
Booking network, October 2025, rated 8/10 by this guest
Unexpected charges and refunds28 of 2931 in 10 reviews
The location is fine, but I’m really upset because there was not told anything about an occupancy fee per person so when arriving I figured I had everything paid for and I’m getting charged in an extra $127 for one night because we had me and my boyfriend in the room.
Google, February 2026, rated 1/5 by this guest
One thing to deny refund request, and it’s another thing to leave customers on read.
Google, July 2026, rated 1/5 by this guest
Complaints the hotel left unresolved26 of 2931 in 11 reviews
Request to housekeeping for towels went unaddressed.
Google, October 2025, rated 3/5 by this guest
We stayed for three days and nothing happened.
Google, February 2026, rated 4/5 by this guest
Something broken in the room21 of 2931 in 14 reviews
The live TV would stop working after an hour.
Booking network, July 2026, rated 10/10 by this guest
The rooms are a worn, chipped furniture, damaged mirrors definitely needs a refresh to be considered 5 star.
Booking network, January 2026, rated 7/10 by this guest
A slow check-in11 of 2931 in 27 reviews
Had to wait 15 mins when tried to check in after long international flight as room had to be “ unblocked “ by manager
Booking network, December 2025, rated 5/10 by this guest
We arrived in NY at 06.00 am and got the at 15.00 hrs.
Booking network, December 2025, rated 8/10 by this guest
Not as shown or booked9 of 2931 in 33 reviews
The facilities do not qualify for 5-star as indicated on hotels.com.
Google, April 2026, rated 3/5 by this guest
Very old property and nothing like the pictures shown on booking website
Booking network, November 2025, rated 4/10 by this guest
Serious reports
2 in 293 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 293 reviews
The safety lock to prevent the window from opening the whole way was broken, the window could have opened the whole way, all the way up on the 25th floor.
Google, October 2025, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (3), bar (1), landmark view (5).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$428 is a typical night, from 311 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $241Dearest month: Sep 2027, $597
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- evendo.com$956
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 23 m away by road, about 1 minute on foot. There are 11 bars or clubs within 200 metres.
- Nearest station1 min walk23 m by road
- Nearest shop: Heaven On 7th Marketplace1 min walk84 m by road
- Nearest main road: West 57th Street148 m
- Rockefeller Center11 min walk849 m by road
- Times Square13 min walk941 m by road
- The Empire State Building28 min walk2.1 km by road
- The Brooklyn Bridge7.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 23 to 53 m².
- Luxury Room, 1 Queen Bed23 m²Sleeps 2
- Deluxe Queen Room24 m²Sleeps 2
- King Room26 m²Sleeps 2
- Deluxe King Room27 m²Sleeps 2
- King Room - Disability Access27 m²Sleeps 2
- Luxury Room, 1 King Bed27 m²Sleeps 2
The other 8 room types
- Deluxe Room, 1 King Bed, Accessible27 m²Sleeps 2
- King Room with View27 m²Sleeps 2A view, going by the room's name
- Deluxe Room, 2 Queen Beds29 m²Sleeps 4
- Queen Room with Two Queen Beds30 m²Sleeps 4
- Queen Room - Disability Access30 m²Sleeps 2
- Deluxe Suite, 1 Bedroom52 m²Sleeps 4
- One-Bedroom Suite53 m²Sleeps 3
- Luxury Room, 1 Queen Bed, AccessibleNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
11 Google reviewers ticked "Quiet", yet 15 guests complain about noise.
If room condition matters to you
Here, 44 of the 44 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
293 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 620 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 64 older, 82 in other languages, 180 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 194 of its 200 newest Google reviews.
- 34 in every 100 reviews thank a staff member by name.
- 19 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.