1 Hotel Central Park
5-star hotel · Midtown West, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 90% of New York hotels
- 80% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 90% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 80% of guest comments are praise. 507 praise, 124 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $590 a nighttypical for two, before tax · from $440
- 1 min walkto the nearest station
- 286 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to Rockefeller Center752 m by road
- A station within walking distanceA station is 36 m away
- Staff160 praise · 21 complain
- Location141 praise · 0 complain
- Cleanliness50 praise · 8 complain
Against
- Room size33 complain · 5 praise
- Valuecomplaints falling: 10.8 in 100 a year ago, 6.1 now21 complain · 7 praise
- Heating and air conditioning19 of 286 guests
- Something broken in the roomcomplaints rising: 4.1 in 100 a year ago, 6.1 now16 of 286 guests
- Complaints the hotel left unresolved13 of 286 guests
What guests reported
What guests say
286 reviews from the last 2 years. Most praised: staff (160 guests). Weakest: room size, where 33 of the 38 who mention it complain.
Location1410Strength
The location was perfect for easy access to Central Park, the museums, and transportation.
Tripadvisor, January 2026, rated 5/5 by this guest
It's a wonderful hotel with a great location and exceptional staff.
Booking network, January 2026, rated 10/10 by this guest
Food505Strength
The food at Jams is healthy and wonderful - the rooms are lovely and comfortable.
Tripadvisor, March 2026, rated 5/5 by this guest
Great location, lovely staff, wonderful restaurant with outstanding food, perfectly clean, environmentally appointed…this hotel proved perfect accommodations for our family trip.
Tripadvisor, January 2026, rated 5/5 by this guest
$40.00 burger tasted like an airport burger with brie cheese on top.
Booking network, September 2025, rated 8/10 by this guest
Breakfast192Strength
The location itself is luxury, and the breakfast restaurant was nice.
Google, June 2026, rated 4/5 by this guest
Delicious breakfasts at Jams, as well.
Tripadvisor, February 2026, rated 5/5 by this guest
The only area that could use some improvement is the restaurant experience, particularly the breakfast and brunch menu.
Booking network, June 2026, rated 8/10 by this guest
Staffcomplaints rising: 5.4 in 100 a year ago, 8.0 now16021Strength
Great location, the team that worked there were incredibly friendly and accommodating.
Booking network, January 2026, rated 10/10 by this guest
The staff provided exceptional service, and I loved the prime location near Central Park.
Google, September 2026, rated 5/5 by this guest
Some staff a bit up their own rear ends.
Booking network, August 2026, rated 7/10 by this guest
Cleanlinesscomplaints rising: 1.4 in 100 a year ago, 3.3 now508Strength
The hotel is stylish, clean, and quiet and the location is ideal.
Tripadvisor, November 2025, rated 5/5 by this guest
The rooms are very comfortable and clean.
Google, November 2025, rated 5/5 by this guest
We stated six days, the cleaning of the room is not good and but the experience is bad.
Booking network, May 2026, rated 5/10 by this guest
Beds214Mostly good
The beds are particularly comfortable.
Google, July 2026, rated 5/5 by this guest
I liked the stylish interior and the comfortable bedding.
Google, August 2026, rated 5/5 by this guest
We had a very nice stay, would stay again albeit rooms are on the smaller side and I have been in more comfortable beds.
Booking network, May 2025, rated 8/10 by this guest
Views144Mostly good
The hotel is amazing, the room had a view of the park and was beautifully decorated, designed and well maintained.
Tripadvisor, December 2025, rated 5/5 by this guest
Spectacular view of Central Park from my room.
Tripadvisor, January 2026, rated 5/5 by this guest
Room condition115Mostly good
The room was fantastic: modern and cool, but also cozy and elevated.
Tripadvisor, December 2025, rated 5/5 by this guest
The hotel is in a great location beside central park and the decor is modern and relaxing.
Tripadvisor, April 2026, rated 5/5 by this guest
Run down Howard Johnson at best.
Google, January 2026, rated 1/5 by this guest
Quiet at nightcomplaints rising: 4.1 in 100 a year ago, 8.5 now2921Split
🪴 But style ≠ substance: rooms can be small, noise seeps in, and “green luxury” sometimes feels like a pretty Instagram filter with meh service & wear‑and‑tear.
Google, February 2026, rated 3/5 by this guest
Only negatives was the air con in our room was quite noisy did advise reception
Booking network, December 2025, rated 8/10 by this guest
Our room was very small, and the noise from the ventilation outside made it impossible to sleep.
Google, October 2025, rated 1/5 by this guest
Valuecomplaints falling: 10.8 in 100 a year ago, 6.1 now721Weak spot
Location excellent, but for the price, this is not the place to stay.
Google, May 2026, rated 3/5 by this guest
Totally over-priced and overstated .
Booking network, September 2025, rated 6/10 by this guest
I didn’t get room I ordered; the room they gave me was very small, and overpriced for what it was.
Booking network, June 2025, rated 6/10 by this guest
Room size533Weak spot
The room was tiny even for NYC standards and did not feel like it was worth the price.
Booking network, June 2026, rated 6/10 by this guest
Would not recommend based on the RIDICULOUSLY small rooms.
Google, January 2026, rated 1/5 by this guest
Construction was a great, some of the rooms can be small and dark
Booking network, June 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,507 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 19 of 286 reviews.
Heating and air conditioning19 of 2861 in 15 reviews
Imagine staying at a 5 star hotel with no working heat and it’s 43 degrees outside.
Google, April 2026, rated 2/5 by this guest
A/c is broken in our room and no other rooms available.
Google, October 2025, rated 2/5 by this guest
Something broken in the roomcomplaints rising: 4.1 in 100 a year ago, 6.1 now16 of 2861 in 18 reviews
Our door didn't close fully on its own.
Booking network, April 2026, rated 10/10 by this guest
The closed door was not closing to the internal light was on the all nightThe size of the closed is ridiculous: there was not enough room to hangs my jackets and coats.
Booking network, January 2026, rated 3/10 by this guest
Complaints the hotel left unresolved13 of 2861 in 22 reviews
They said an engineer could reset the system, but it didn’t work.
Google, August 2026, rated 1/5 by this guest
No solution, other than cheap ear plugs that don’t do anything.
Google, May 2026, rated 1/5 by this guest
Not as shown or booked9 of 2861 in 32 reviews
Do not believe the pics bait and switch !!!
Google, September 2026, rated 1/5 by this guest
We asked for a bathtub but we received a shower..
Google, February 2026, rated 3/5 by this guest
A slow check-incomplaints rising: 1.4 in 100 a year ago, 3.8 now9 of 2861 in 32 reviews
Check in is at 4 pm, which was a long wait as we arrived 7 am at the hotel.
Tripadvisor, January 2026, rated 5/5 by this guest
We had a few problems with checking in, housekeeping and noisy neighbours.
Tripadvisor, August 2026, rated 4/5 by this guest
A booking not honoured8 of 2861 in 36 reviews
Total bait and switch upon reservation and check in...
Google, January 2026, rated 1/5 by this guest
We booked a room with a king bed and were given a queen with no proper explanation.
Google, December 2025, rated 1/5 by this guest
Serious reports
3 in 286 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen2 of 286 reviews
They stole my perfume from my suitcase and no one did anything about it.
Google, September 2026, rated 1/5 by this guest
They stole my perfume and no one did anything about it!
Google, September 2026, rated 1/5 by this guest
Someone fell ill1 of 286 reviews
The heater did not work brought me two space heaters and engineer spoke to front desk about five times got completely sick and it was offered just a free comp for one night and a hot tea that they never brought to my room never staying here again absolutely livid
Google, January 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (2), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$590 is a typical night, from 297 dates checked in the coming year.
Weekends cost 7% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $458Dearest month: Dec 2026, $902
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$667
- luxuryescapes.com$677
- Vio.com$679
- deals.goseek.com$679
- deals.dealbase.com$679
- deals.etrip.net$679
- hotelsinamerica.com$709
- Kayak$710
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 36 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest station1 min walk36 m by road
- Nearest shop: Merci Market1 min walk55 m by road
- Nearest main road: West 57th Street70 m
- Rockefeller Center10 min walk752 m by road
- Times Square19 min walk1.4 km by road
- The Empire State Building29 min walk2.2 km by road
- The Brooklyn Bridge7.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
29 room types, from 19 to 484 m².
- Queen Room19 m²Sleeps 2
- Room, 1 Queen Bed (Alcove)19 m²Sleeps 2
- Deluxe King Room with City View20 m²Sleeps 2A view, going by the room's name
- Studio, 1 King Bed20 m²Sleeps 2
- King Room23 m²Sleeps 2
- Room, 1 King Bed (Alcove)23 m²Sleeps 2
The other 23 room types
- Superior King Room with City View24 m²Sleeps 2BathtubA view, going by the room's name
- Two-Bedroom Suite24 m²Sleeps 5
- Double Room24 m²Sleeps 2
- Superior Double Room with Two Double Beds25 m²Sleeps 4
- Superior King Room with Park View25 m²Sleeps 2A view, going by the room's name
- Room, 2 Double Beds25 m²Sleeps 4
- Junior Suite29 m²Sleeps 21 super-king bed
- Suite with Garden View30 m²Sleeps 31 super-king bedA view, going by the room's name
- Suite (Alcove)30 m²Sleeps 21 King bed
- Presidential Suite88 m²Sleeps 31 Queen bed
- Suite, 2 Bedrooms (Greenhouse)110 m²Sleeps 5Bathtub
- King Room with Balcony229 m²Sleeps 2Balcony
- Deluxe Double Room404 m²Sleeps 4
- Deluxe Double Room with Balcony443 m²Sleeps 2Balcony
- Studio with Garden View450 m²Sleeps 21 super-king bedA view, going by the room's name
- Suite with City View484 m²Sleeps 21 super-king bedA view, going by the room's name
- Deluxe King RoomNot statedSleeps 2
- Studio Suite, 2 Double BedsNot statedSleeps 4
- Room, 1 King Bed, TerraceNot statedSleeps 2
- City Lounge KingNot statedSleeps 2
- Room, 1 King Bed, TerraceNot statedSleeps 2
- House (Elm)Not statedSleeps 31 King bed
- Suite, TerraceNot statedSleeps 31 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 90% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 33 of the 38 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
286 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 770 most recent reviews from Google, Tripadvisor and the Booking network. 286 of them describe a stay in the last 2 years and are the ones counted here; the rest were 202 older, 30 in other languages, 241 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 20 in every 100 reviews thank a staff member by name.
- 17 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.