Hotel Riu Plaza New York Times Square
4-star hotel · Midtown West, New York
- 84% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- 84% of guest comments are praise. 704 praise, 131 complain. Counts for 60% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $318 a nighttypical for two, before tax · from $141
- 3 min walkto the nearest station
- 294 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to Times Square469 m by road
- A station within walking distanceA station is 192 m away
- Location214 praise · 0 complain
- Staff145 praise · 19 complain
- Cleanliness99 praise · 6 complain
Against
- Room size32 complain · 9 praise
- Quiet at night15 complain · 10 praise
- The lift29 of 294 guests
- Value14 complain · 9 praise
- Problems in the bathroom17 of 294 guests
What guests reported
What guests say
294 reviews from the last 2 years. Most praised: location (214 guests). Weakest: room size, where 32 of the 41 who mention it complain.
Location2140Strength
Great location mid priced hotel
Booking network, June 2026, rated 9/10 by this guest
This hotel is in a fantastic location , the staff are facilities are superb , the place and rooms are clean and the hotel has everything you need and everyone in the hotel is helpful and great at their jobs.
Google, September 2026, rated 5/5 by this guest
Views281Strength
Room with a nice view and a very practical layout.
Google, September 2026, rated 5/5 by this guest
Floor with a view towards the Hudson River.
Tripadvisor, August 2026, rated 5/5 by this guest
Cleanliness996Strength
Clean albeit small double bedroom.
Tripadvisor, July 2026, rated 5/5 by this guest
Nice clean modern hotel in great location.
Booking network, June 2026, rated 9/10 by this guest
The bed linens were not quite clean and were very itchy to sleep on, had to lay the towels on the bed to sleep.
Booking network, July 2026, rated 10/10 by this guest
Beds222Strength
Rooms and clean and super comfortable beds.
Tripadvisor, September 2026, rated 5/5 by this guest
Had city view and king bed, was so comfortable and breakfast was good.
Booking network, July 2026, rated 10/10 by this guest
The bed could be more comfortable
Booking network, July 2026, rated 9/10 by this guest
Staff14519Strength
The staff was really nice and professional.
Booking network, July 2026, rated 10/10 by this guest
Hotel staff were very helpful especially the bellman who helped me organise a cab to the airport when my pre booked one didn't turn up!.
Google, September 2026, rated 5/5 by this guest
Reception unhelpful and rude.
Booking network, July 2026, rated 2/10 by this guest
Food92Mostly good
The food and drink options are also pretty disappointing.
Tripadvisor, August 2026, rated 3/5 by this guest
Breakfast14436Mostly good
The breakfast is outstanding and staff are very professional, helpful and courteous.
Google, September 2026, rated 5/5 by this guest
Highly professional and friendly service, unbeatable location in Times Square, and a spectacular breakfast buffet.
Google, October 2026, rated 5/5 by this guest
Was bizzy in the morning for breakfast, generally had to queue up!!
Tripadvisor, June 2026, rated 5/5 by this guest
Room condition154Mostly good
Very centrally located, near Times Square, modern lobby, friendly staff.
Google, September 2026, rated 5/5 by this guest
The property is clean and modern and centrally located.
Booking network, July 2026, rated 10/10 by this guest
Overcrowded hotel, in need of some updating, and lines for breakfast; not only did we not like the buffet selection, but after a long line, no matter what time you went down, they sat us barely 2 centimeters from the next table, losing all privacy; it was like eating all together, horrible.
Tripadvisor, September 2026, rated 2/5 by this guest
Quiet at night1015Split
The only drawback was that being on the eighth floor, you could hear a little street noise at night, but the rest of the hotel made up for it.
Google, October 2026, rated 5/5 by this guest
All noisy of 8th avenue are in your room!
Booking network, June 2026, rated 8/10 by this guest
Great location, can be a little loud if you ha e an adjoining room with people partying in it.
Google, October 2026, rated 4/5 by this guest
Value914Weak spot
Breakfast was good but I expected more for the cost of the stay.
Booking network, July 2026, rated 9/10 by this guest
I know we're in the United States, but it's only worth a 3-star hotel in France.
Google, September 2026, rated 3/5 by this guest
Location excellent.Breakfeast beautiful and great variety.Sfaff friendly & helpful
Booking network, June 2026, rated 10/10 by this guest
Room size932Weak spot
Our room was kind of small for the price but it was fine nonetheless.
Google, September 2026, rated 5/5 by this guest
Rooms are not very large but comfortable; one downside is the elevators, as sometimes the wait is a bit long.
Tripadvisor, June 2026, rated 4/5 by this guest
Room is a bit small for 4 people (deluxe family room)
Booking network, June 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 12,410 Google ratings
Problems guests raised
Raised most: the lift, in 29 of 294 reviews.
The lift29 of 2941 in 10 reviews
The elevator service during peak hours could be improved; we had to wait a long time.
Google, September 2026, rated 4/5 by this guest
Only the question of the elevator left to be desired, as we went down the stairs due to the high flow of people that prevented our entrance to the 11th floor.
Tripadvisor, July 2026, rated 4/5 by this guest
Problems in the bathroom17 of 2941 in 17 reviews
My only issue was the "frosted" glass in the shower that faces the room.
Tripadvisor, October 2026, rated 5/5 by this guest
The worst thing it has is the lack of privacy in the bathroom and room; it is separated by a glass partition with a large gap that gives you 0 privacy.
Tripadvisor, September 2026, rated 4/5 by this guest
Complaints the hotel left unresolved8 of 2941 in 37 reviews
The front desk staff refused to assist me when I asked for another room, and they had renovations going on right outside my door all day every day.
Google, September 2026, rated 1/5 by this guest
Everyone was complaining yet the front desk acted like they didn't know what I was talking about.
Google, September 2026, rated 4/5 by this guest
Something broken in the room7 of 2941 in 42 reviews
The refrigerator didn’t work.
Booking network, July 2026, rated 8/10 by this guest
The never worked on the elevator or room doors.
Booking network, July 2026, rated 8/10 by this guest
Unexpected charges and refunds6 of 2941 in 49 reviews
Very small rooms for the price charged, difficult to reach reception at evenings, no slippers or other accessories, charged for a 2 day storage of small package that was left for me - even though I was never informed it was delivered
Booking network, June 2026, rated 6/10 by this guest
I have not received my deposit back and it has been over 3 weeks now.
Booking network, July 2026, rated 1/10 by this guest
A slow check-in5 of 2941 in 59 reviews
3PM CHECK IN TIME WAS NOT HONERED AND LOBBY WAS FULL OF FRUSTRATED GUESTS WAITING ON ROOMS.
Booking network, June 2026, rated 3/10 by this guest
We were told our room won't be ready till 4pm.
Google, October 2026, rated 2/5 by this guest
Serious reports
4 in 294 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 294 reviews
The room is extremely small and not well maintained, our hair dryer is broken and not safe to use, we felt electric schock when we used it and it was never replaced on our entire stay.
Tripadvisor, July 2026, rated 1/5 by this guest
Someone fell ill1 of 294 reviews
The food did make our stomachs upset.
Booking network, June 2026, rated 10/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
What it advertises, against the photos
Guests’ photos confirm: bar (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$318 is a typical night, from 280 dates checked in the coming year.
Weekends cost 13% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $180Dearest month: Dec 2026, $612
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$574
- deals.etrip.net$574
- Booking.com$577
- Priceline$577
- Expedia$579
- Hotels.com$579
- skyscanner.net$579
- Agoda$579
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 192 m away by road, about 3 minutes on foot. There are 12 bars or clubs within 200 metres.
- Nearest shop: Grace 48 Deli & Grocery2 min walk186 m by road
- Nearest station3 min walk192 m by road
- Nearest main road: 9th Avenue237 m
- Times Square6 min walk469 m by road
- Rockefeller Center12 min walk877 m by road
- The Empire State Building22 min walk1.6 km by road
- The Brooklyn Bridge7.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 18 to 69 m².
- Deluxe King Room18 m²Sleeps 2
- Executive King Room18 m²Sleeps 2
- Deluxe Queen Room18 m²Sleeps 2
- Deluxe Superior King with views18 m²Sleeps 2A view, going by the room's name
- Deluxe Double Room with Two Double Beds23 m²Sleeps 4
- Deluxe Family Double Beds24 m²Sleeps 5
The other 3 room types
- Junior Suite37 m²Sleeps 31 super-king bed + 1 Sofa bed
- Family Suite43 m²Sleeps 62 Double bed + 1 super-king bed
- Presidential Suite package New York69 m²Sleeps 21 Sofa bed + 1 super-king bed + 1 Sofa bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
16 Google reviewers ticked "Quiet", yet 15 guests complain about noise.
If room size matters to you
Here, 32 of the 41 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
294 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 294 of them describe a stay in the last 2 years and are the ones counted here; the rest were 66 older, 188 in other languages, 340 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 27 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.