EVEN Hotel New York - Midtown East, an IHG Hotel
4-star hotel · Midtown East, New York
Long Weekend score
Good2 serious reports in 291 reviews: bed bugs or bites (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 86% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 86% of guest comments are praise. 657 praise, 104 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $282 a nighttypical for two, before tax · from $152
- 5 min walkto the nearest station
- 291 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 340 m away
- Location186 praise · 0 complain
- Cleanliness121 praise · 9 complain
- Beds42 praise · 2 complain
- Room condition30 praise · 3 complain
Against
- Guest photos show wear and dirt10 of the 60 photos guests took, and 1 of the hotel's 40
- Room size26 complain · 23 praise
- Unexpected charges and refunds22 of 291 guests
- Something broken in the room20 of 291 guests
- Complaints the hotel left unresolved16 of 291 guests
What guests reported
What guests say
291 reviews from the last 2 years. Most praised: location (186 guests). Weakest: room size, where 26 of the 49 who mention it complain.
Location1860Strength
Great location , easy to get to tourist area
Booking network, January 2026, rated 7/10 by this guest
A brilliant hotel in a really useful location!
Google, November 2025, rated 5/5 by this guest
Beds422Strength
Extremely comfortable bed, good sized shower and bathroom.
Google, November 2025, rated 4/5 by this guest
The bed was comfortable and the staff was very nice.
Booking network, September 2026, rated 8/10 by this guest
The mattresses are TERRIBLE!
Google, October 2025, rated 3/5 by this guest
Cleanliness1219Strength
Very clean, beautiful rooms.
Tripadvisor, January 2026, rated 5/5 by this guest
Overall, the hotel is clean and pretty quiet.
Tripadvisor, August 2026, rated 5/5 by this guest
During our week-long stay, we only had the room serviced a few times, but each visit seemed to miss something: trash that wasn’t ours, including a used bandage, left on the floor, an insufficient number of towels, or one of the beds not being made.
Google, February 2026, rated 3/5 by this guest
Views141Strength
High rooms and city views, and could see the East River..
Booking network, June 2026, rated 10/10 by this guest
I had an exceptional stay experience, location is perfect and Julissa made me feel like home, the room was clean and the view was very nice I highly recommend it.
Tripadvisor, January 2026, rated 5/5 by this guest
Room condition303Strength
Hotel and room seemed new and well kept.
Booking network, September 2026, rated 9/10 by this guest
Modern hotel, very nice and clean, with daily cleaning.
Tripadvisor, January 2026, rated 4/5 by this guest
Wall sockets and USB charging ports; some work, some don’t, some sockets don’t grab the plug, some needs supporting with books, pens, folded paper…needs some fixing work there.
Tripadvisor, March 2026, rated 4/5 by this guest
Staff14728Mostly good
The service and amenities were so helpful.
Google, November 2025, rated 5/5 by this guest
Great location, staff were so welcoming, particularly Liz and Ari at breakfast - they were so accommodating and pleasant.
Tripadvisor, August 2026, rated 5/5 by this guest
But service is very poor.
Google, January 2026, rated 1/5 by this guest
Breakfast378Mostly good
Great place with really delicious breakfast, delivered super fast and very fast and kind service, especially Liz and Ari.
Tripadvisor, August 2026, rated 5/5 by this guest
Under Ed’s leadership and with the care demonstrated by Liz and Ari, the breakfast turns to be a fabolous experience!
Tripadvisor, September 2026, rated 5/5 by this guest
However, I tried the breakfast for one morning, ordered just eggs and oatmeal, paid $33 but it wasn’t good.
Google, May 2026, rated 4/5 by this guest
Value198Mostly good
Great location for exploring and good value
Booking network, March 2026, rated 10/10 by this guest
Buena relación costo beneficio
Booking network, May 2026, rated 10/10 by this guest
Too high price for what you get.
Booking network, March 2026, rated 6/10 by this guest
Quiet at night3819Mostly good
My room was clean, modern, and fairly quiet.
Google, September 2026, rated 5/5 by this guest
Great Hotel in quite location
Tripadvisor, December 2025, rated 5/5 by this guest
You can hear all the noises in the corridor.
Booking network, March 2026, rated 7/10 by this guest
Room size2326Split
The rooms are also smaller than photos online would lead you to believe.
Google, June 2026, rated 4/5 by this guest
The room was little, especially for 3 people.
Booking network, October 2025, rated 9/10 by this guest
The rooms are small, the beds too and it lacks some details.
Tripadvisor, November 2025, rated 3/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,743 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 22 of 291 reviews.
Unexpected charges and refunds22 of 2911 in 13 reviews
It’s been over 3 weeks since check out now and the deposit still hasn’t been returned to us…
Booking network, June 2026, rated 8/10 by this guest
They charged alot but not worth it.
Google, August 2026, rated 1/5 by this guest
Something broken in the room20 of 2911 in 15 reviews
A number of things were broken in the room (lights, desk) and in the hall (no water).
Booking network, June 2026, rated 8/10 by this guest
Here for two nights, on the second night I came back to my room after a long day to find my key wasn’t working- it would light up green but not allow me to actually open the door.
Google, September 2026, rated 1/5 by this guest
Complaints the hotel left unresolved16 of 2911 in 18 reviews
I left my shirt in the room, and sent an email to checkout, but no reply at all.
Google, May 2026, rated 3/5 by this guest
They didn’t refund deposit yet and ignore emails
Google, January 2026, rated 3/5 by this guest
The lift12 of 2911 in 24 reviews
Elevators were a little slow and cafe/bar area were OK but nothing special.
Booking network, September 2026, rated 8/10 by this guest
Only three elevators in the whole building.
Booking network, March 2026, rated 7/10 by this guest
Heating and air conditioning8 of 2911 in 36 reviews
The heat in the room was far too high, and I'd turn it down, but that would only last for 20 minutes...
Booking network, February 2026, rated 7/10 by this guest
I was cold at night, asked for a blanket the next day, and this is what I got.
Google, December 2025, rated 1/5 by this guest
Wi-Fi8 of 2911 in 36 reviews
We had a problem connecting to their in house wifi and the staff were very helpful trying to fix it for us.
Google, August 2026, rated 5/5 by this guest
Wifi was weak in the bedroom
Booking network, May 2026, rated 9/10 by this guest
Serious reports
2 in 291 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites2 of 291 reviews
My main issue with this hotel was the bedbugs.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: dirty surfaces in 6, rust or limescale in 1, building work in 1 and stains in 1, and some photos show more than one. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: gym (1), bar (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$282 is a typical night, from 296 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $188Dearest month: Dec 2026, $383
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$389
- Super.com$472
- Expedia$472
- Booking.com$472
- Hotels.com$472
- Priceline$472
- Agoda$472
- travelocity.com$472
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 340 m away by road, about 5 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: 3rd Avenue98 m
- Nearest shop: Amish Market East3 min walk213 m by road
- Nearest station5 min walk340 m by road
- Rockefeller Center18 min walk1.4 km by road
- Times Square18 min walk1.4 km by road
- The Empire State Building22 min walk1.7 km by road
- The Brooklyn Bridge6.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 18 to 24 m².
- Standard King Room with Roll-In Shower - Mobility Access18 m²Sleeps 2
- Standard King Room20 m²Sleeps 2
- Standard Room20 m²Sleeps 21 Double bed
- Standard Double Room with Two Double Beds23 m²Sleeps 4
- Standard Double Room with Two Double Beds and Accessible Tub - Mobility Access24 m²Sleeps 4Bathtub in its photos
- Premium King Room with City View24 m²Sleeps 2A view, going by the room's name
The other 4 room types
- Premium Double Room with Two Double Beds24 m²Sleeps 4
- Premium Corner King Room24 m²Sleeps 2
- Premium Room, 2 Double Beds, City View24 m²Sleeps 4A view, going by the room's name
- Standard King Room with Accessible Tub - Mobility Access24 m²Sleeps 2Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
29 Google reviewers ticked "Quiet", yet 19 guests complain about noise, and 3rd Avenue runs 98 m away.
If room size matters to you
Here, 26 of the 49 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
291 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 822 most recent reviews from Google, Tripadvisor and the Booking network. 291 of them describe a stay in the last 2 years and are the ones counted here; the rest were 208 older, 70 in other languages, 249 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 132 of its 200 newest Google reviews.
- 19 in every 100 reviews thank a staff member by name.
- 14 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.