Holiday Inn Express New York City-Wall Street, an IHG Hotel
3-star hotel · Financial District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 19% of New York hotels
- 73% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 19% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 419 praise, 155 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $354 a nighttypical for two, before tax · from $138
- 3 min walkto the nearest station
- 271 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 212 m away
- Staff146 praise · 12 complain
- Location113 praise · 1 complain
- Value29 praise · 5 complain
Against
- On a main road: Water Street19 m from the building
- Room sizecomplaints falling: 19.7 in 100 a year ago, 9.6 now45 complain · 8 praise
- Room conditioncomplaints rising: 10.6 in 100 a year ago, 15.7 now33 complain · 0 praise
- Quiet at nightcomplaints rising: 4.8 in 100 a year ago, 9.6 now17 complain · 9 praise
- Problems in the bathroom19 of 271 guests
What guests reported
What guests say
271 reviews from the last 2 years. Most praised: staff (146 guests). Weakest: room size, where 45 of the 53 who mention it complain.
Location1131Strength
This was a great location!
Google, January 2026, rated 5/5 by this guest
Also in a good location of town with multiple transit stations nearby.
Google, May 2026, rated 4/5 by this guest
While the location is a bit far from some tourist attractions, it's easily accessible by subway (two blocks away).
Google, December 2024, rated 5/5 by this guest
Staff14612Strength
He was lovely, politely and solved my reservation which didn't work.
Tripadvisor, August 2026, rated 5/5 by this guest
The girls who serve breakfast are especially friendly.
Google, September 2026, rated 5/5 by this guest
I called their number to figure out why but was given the run around, hung up on, and forced to speak to "customer service" agents that were unprofessional, incompetent, and rude.
Google, October 2025, rated 1/5 by this guest
Value295Strength
Just one word We had a good experience, excellent value for money, good location
Google, September 2026, rated 5/5 by this guest
For as cheap as it is compared to other hotels in the area I was surprised by the quality.
Google, June 2025, rated 5/5 by this guest
The hotel is okay for just an overnight stay, but for the price, we expected more.
Google, June 2025, rated 2/5 by this guest
Beds134Mostly good
The room is great, huge bed which is the comfiest ever.
Google, September 2026, rated 5/5 by this guest
The room I found good, great size, good bed and good bathroom too, the only thing it doesn't have is a mini-fridge.
Tripadvisor, September 2026, rated 4/5 by this guest
If we would have any complaint it would be that the pillows were flat, aside from that we had a great experience
Booking network, September 2025, rated 8/10 by this guest
Breakfast5218Mostly good
The free breakfast included baked goods, eggs, meat, and yogurt, and was quite delicious.
Google, March 2026, rated 5/5 by this guest
This Holiday Inn hotel in Lower Manhattan offers a generous breakfast that will get you through dinner without lunch.
Google, February 2026, rated 5/5 by this guest
Very friendly staff overall, but breakfast was a terrible experience both days we stayed.
Booking network, May 2025, rated 8/10 by this guest
Cleanlinesscomplaints falling: 9.0 in 100 a year ago, 3.6 now4920Mostly good
Small but clean rooms, with private bathroom quite spacious.
Tripadvisor, November 2025, rated 5/5 by this guest
The room was a bit dated, but very clean and comfortable.
Google, November 2025, rated 4/5 by this guest
At your table, there's only one coffee machine, the tables aren't clean, and the floor is very dirty (sticky).
Google, December 2025, rated 2/5 by this guest
Quiet at nightcomplaints rising: 4.8 in 100 a year ago, 9.6 now917Weak spot
The room was very small, and soundproofing was poor (which is understandable), but the toilet inexplicably made a loud flushing sound every few minutes, seriously disrupting sleep.
Google, October 2026, rated 3/5 by this guest
Pretty noisy at night but that is New York.
Google, November 2025, rated 3/5 by this guest
The bed was too short, and the air conditioning unit near the bed was very bothersome at night.
Google, February 2026, rated 4/5 by this guest
Room sizecomplaints falling: 19.7 in 100 a year ago, 9.6 now845Weak spot
Rooms are very small, but everything was clean and worked as it should, so aside from some elevator issues this was a fine stay.
Google, December 2025, rated 4/5 by this guest
The room wasn’t amazing, it’s gonna be narrow, this is manhattan.
Google, March 2026, rated 5/5 by this guest
Awesome location; very busy breakfast, rooms are small but confortable.
Google, August 2026, rated 4/5 by this guest
Room conditioncomplaints rising: 10.6 in 100 a year ago, 15.7 now033Weak spot
Very clean hotel, a bit dated but clean, no refrigerator but ice maker on two floors.
Google, October 2025, rated 5/5 by this guest
I adore Ihg; however, that hotel suffers from poor upkeep.
Google, July 2026, rated 5/5 by this guest
Nice hotel Only The bathroom must have an update
Google, September 2026, rated 4/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,323 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 19 of 271 reviews.
Problems in the bathroom19 of 2711 in 14 reviews
Hot water for shower is also hit or miss.
Google, December 2025, rated 2/5 by this guest
The shower head and water temperature were nice, except the water did NOT want to drain from the tub.
Google, July 2026, rated 3/5 by this guest
Something broken in the room17 of 2711 in 16 reviews
Also, the smoke detector was just hanging on some strings.
Booking network, October 2025, rated 6/10 by this guest
I was unable to sleep the first two nights because there was a construction on the street working at midnight, then I requested a change of room but next to the new room was a technician working to fix the room lock late at night.
Booking network, September 2025, rated 2/10 by this guest
The liftcomplaints rising: 4.3 in 100 a year ago, 8.4 now15 of 2711 in 18 reviews
Biggest drawbacks are the elevators.
Google, November 2025, rated 3/5 by this guest
I couldn’t get an elevator and had to carry my really heavy luggage down the stairs from the 18th floor to the basement, then back up one floor to reception.
Google, June 2026, rated 1/5 by this guest
Unexpected charges and refundscomplaints rising: 2.7 in 100 a year ago, 9.6 now13 of 2711 in 21 reviews
We had a great stay and this is a great location, however, we noticed an ambiguous charge of $166 that hit my card when we checked out.
Google, September 2026, rated 1/5 by this guest
Until they fraudulently charged my card hundreds of dollars in separate charges.
Google, April 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 2.7 in 100 a year ago, 8.4 now12 of 2711 in 23 reviews
When alerted, front desk staff did not care.
Google, September 2026, rated 1/5 by this guest
Despite my request for prompt processing and clarification, there has been no response.
Google, May 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints falling: 3.7 in 100 a year ago, 1.2 now8 of 2711 in 34 reviews
The room is not as big as the pictures show.
Booking network, December 2024, rated 4/10 by this guest
I didn't like the bathroom because it wasn't the same as the one I saw in Reselva.
Booking network, April 2025, rated 2/10 by this guest
Serious reports
4 in 271 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 271 reviews
I slipped and almost felled I hit my toe and I think it has a fracture
Booking network, August 2025, rated 10/10 by this guest
The shower was so slippery at the bottom I injured myself pretty badly.
Google, June 2025, rated 3/5 by this guest
Someone fell ill1 of 271 reviews
As a result, my child and I caught a cold.
Google, December 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: building work in 2, stains in 2, peeling paint or cracks in 1 and dirty linen in 1. Of the hotel's own 40, 0 do.
What it advertises, against the photos
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$354 is a typical night, from 300 dates checked in the coming year.
Weekends cost 10% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $170Dearest month: Mar 2027, $424
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$295
- evendo.com$296
- travelup.com$317
- deals.dealbase.com$345
- hotelprive.net$355
- Super.com$360
- Expedia$360
- Booking.com$360
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 212 m away by road, about 3 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest main road: Water Street19 m
- Nearest shop: Water Convenience1 min walk57 m by road
- Nearest station3 min walk212 m by road
- The Brooklyn Bridge25 min walk1.9 km by road
- The Empire State Building5.4 km
- Times Square6.2 km
- Rockefeller Center6.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 17 to 19 m².
- Standard Room17 m²Sleeps 21 Twin bedBathtub in its photos
- Standard Room, 1 King Bed (Leisure)17 m²Sleeps 2Bathtub in its photos
- Room, 1 King Bed, Accessible (Roll-In Shower)17 m²Sleeps 2
- Standard Room, 1 King Bed with Sofa bed19 m²Sleeps 3Bathtub in its photos
- Standard Room, 2 Double Beds19 m²Sleeps 4Bathtub in its photos
- Standard Room, 1 King Bed (Walk In Shower, High Flr)Not statedSleeps 2
The other 2 room types
- Standard Room, 1 King Bed (High Floor)Not statedSleeps 2Bathtub in its photos
- Standard Room, 1 King BedNot statedSleeps 2Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.6 out of 10. Only 19% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
33 Google reviewers ticked "Quiet", yet 17 guests complain about noise, and Water Street runs 19 m away.
IHG rates it 82 out of 100 and Booking network rates it 76. Booking network only takes reviews from people who booked and stayed, while IHG takes them from anyone.
If room condition matters to you
Here, 33 of the 33 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
271 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 490 most recent reviews from Google, Tripadvisor and the Booking network. 271 of them describe a stay in the last 2 years and are the ones counted here; the rest were 99 older, 22 in other languages, 96 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 16 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.