Holiday Inn Express Queens - Maspeth by IHG
2-star hotel · Maspeth, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 53% of New York hotels
- 80% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 53% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 80% of guest comments are praise. 403 praise, 101 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $184 a nighttypical for two, before tax · from $121
- 92 mto Nearest main road: Long Island Expressway
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff128 praise · 11 complain
- Cleanliness103 praise · 10 complain
- Breakfast74 praise · 12 complain
Against
- Quiet at night30 complain · 18 praise
- Value14 complain · 13 praise
- The lift26 of 293 guests
- Complaints the hotel left unresolvedcomplaints falling: 7.5 in 100 a year ago, 3.3 now18 of 293 guests
- Parkingcomplaints falling: 7.5 in 100 a year ago, 3.3 now18 of 293 guests
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: staff (128 guests). Weakest: quiet at night, where 30 of the 48 who mention it complain.
Staff12811Strength
Friendly staff, clean hotel and room, comfortable bed, free parking, and very good breakfast.
Booking network, August 2026, rated 10/10 by this guest
The people were so professional and friendly.
Booking network, January 2026, rated 9/10 by this guest
The Hotel is just okayish tbh, the service at the reception is not nice rather subpar if compared to Hilton or Hampton.
Google, November 2025, rated 3/5 by this guest
Cleanlinesscomplaints rising: 2.5 in 100 a year ago, 5.4 now10310Strength
Rooms are clean but small and comes with free Cheese and Yogurt in the refrigerator lol I guess housekeeping forgot to look in the refrigerator.
Google, October 2025, rated 3/5 by this guest
The bfast was great with good variety and the rooms were very clean.
Google, September 2026, rated 5/5 by this guest
absolutely the worst run hotel possible tv did not work righy telephone in room to call front desk did not work at all forgot to make up room left us with no towels ac was so loud you could barely sleep they took soaP DISPENSER BOTTLE FROM SHOWER SO NO SOAP I BOUGHT AN ICE CREAM AT KIOSK IN LOBBY…
Tripadvisor, August 2026, rated 1/5 by this guest
Breakfastcomplaints rising: 3.5 in 100 a year ago, 5.4 now7412Strength
Staff was wonderful and breakfast was excellent for a continental breakfast.
Booking network, November 2025, rated 10/10 by this guest
Complimentary breakfast was great.
Google, April 2026, rated 4/5 by this guest
breakfast could have had more choices.
Booking network, November 2025, rated 8/10 by this guest
Beds245Mostly good
The beds and pillows are some of the best I’ve had in an IHG hotel, even the premium ones.
Google, July 2026, rated 5/5 by this guest
Nice hotel, comfortable beds, free breakfast included.
Google, October 2025, rated 5/5 by this guest
Beds were hard to get comfortable on and ended up tossing and turning.
Google, October 2025, rated 3/5 by this guest
Locationcomplaints rising: 3.0 in 100 a year ago, 4.3 now3310Mostly good
Convenient location, I checked in at 3 AM with my wife, and Jessica was there at the desk.
Google, January 2026, rated 5/5 by this guest
Great location, clean well laid out rooms
Booking network, October 2025, rated 10/10 by this guest
Only bad thing would be the location, it is in Maspeth and a little far from the city in public transportation if that's what you are looking for.
Google, April 2026, rated 5/5 by this guest
Room condition65Split
the rooms are basic, bathrooms are old looking.
Booking network, May 2025, rated 5/10 by this guest
Older hotel that really needs to be refreshed.
Booking network, October 2025, rated 6/10 by this guest
There is also a very small, singular space for laundry but it’s dated.
Google, April 2025, rated 4/5 by this guest
Room size44Split
We were in a room in the basement; small and dark.
Booking network, March 2026, rated 5/10 by this guest
Room is too small and expensive
Booking network, April 2026, rated 4/10 by this guest
room was small and parking was first come first serve and no spots if you came late
Booking network, July 2025, rated 8/10 by this guest
Value1314Split
I left because I needed 22 days more but they wanted to charge 2,000.00 dollars more than another hotel of the same quality.
Booking network, January 2025, rated 10/10 by this guest
Breakfast is always good here.
Booking network, December 2024, rated 9/10 by this guest
The price was too extreme for a one night stay
Booking network, November 2024, rated 2/10 by this guest
Quiet at night1830Weak spot
Our room was so noisy I couldn't sleep our whole stay, sounded like pipes rattling in the walls, was so loud!!
Booking network, January 2026, rated 3/10 by this guest
The room was spacious and comfortable, but the heating was very noisy.
Tripadvisor, December 2025, rated 3/5 by this guest
Nice and clean room and bathroom, friendly staff and good location, but a lot of noise early in the morning from the hal
Booking network, May 2026, rated 6/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 899 Google ratings
Problems guests raised
Raised most: the lift, in 26 of 293 reviews.
The lift26 of 2931 in 11 reviews
The elevator was broken and had to be operated by staff
Booking network, June 2026, rated 8/10 by this guest
However, The elevator was not working.
Google, June 2026, rated 3/5 by this guest
Complaints the hotel left unresolvedcomplaints falling: 7.5 in 100 a year ago, 3.3 now18 of 2931 in 16 reviews
the front desk said there was nothing they could do.
Booking network, October 2024, rated 2/10 by this guest
When I complained was told the quote was from reservations—apparently indicating it meant nothing.
Google, August 2025, rated 1/5 by this guest
Parkingcomplaints falling: 7.5 in 100 a year ago, 3.3 now18 of 2931 in 16 reviews
Absolutely without a doubt the worst parking availability I've ever experienced.
Google, October 2026, rated 3/5 by this guest
But in order to get parking, either be there before 6pm or be ready to park outside.
Google, August 2026, rated 4/5 by this guest
Unexpected charges and refunds15 of 2931 in 20 reviews
I was Price gouged, I was charged doubled the price,
Google, January 2026, rated 1/5 by this guest
Now I am getting charged $100 for housekeeping for the crumbs that were already on the floor.
Google, January 2026, rated 1/5 by this guest
Something broken in the roomcomplaints falling: 5.5 in 100 a year ago, 3.3 now14 of 2931 in 21 reviews
TV had issues, but we weren't there for TV...
Google, December 2025, rated 5/5 by this guest
The micro-wave did not work either.
Booking network, June 2026, rated 8/10 by this guest
A booking not honoured9 of 2931 in 33 reviews
Upon arrival we found our room was given to someone else because we were late.
Google, July 2025, rated 1/5 by this guest
It was the room that we paid for that we did not get.
Google, May 2025, rated 2/5 by this guest
Serious reports
4 in 293 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites2 of 293 reviews
Showed the pic of the bed bug to staff and nothing was said
Booking network, January 2025, rated 2/10 by this guest
Pretty sure there were bed bugs.
Booking network, April 2026, rated 3/10 by this guest
A physical hazard2 of 293 reviews
When we opened the door we saw the staff attempting put out the fire and yelled at us to “GO GO GO” we ran down the steps with nothing but what we had on.
Tripadvisor, February 2025, rated 1/5 by this guest
The bathroom floods when you try and take a shower.
Booking network, September 2025, rated 6/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: gym (8), restaurant (6), bathtub (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$184 is a typical night, from 302 dates checked in the coming year.
Weekends cost 15% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $147Dearest month: Aug 2027, $275
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$217
- Vio.com$221
- deals.goseek.com$221
- deals.etrip.net$221
- travelup.com$230
- Super.com$248
- Kayak$251
- momondo.com$251
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
No landmark, beach or station is within a half-hour walk; the closest is the Empire State Building, 8.0 km away.
- Nearest main road: Long Island Expressway92 m
- Nearest shop: A&R Market7 min walk500 m by road
- The Empire State Building8.0 km
- Times Square8.8 km
- Rockefeller Center9.1 km
- The Brooklyn Bridge9.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 21 to 35 m².
- Standard King Room21 m²Sleeps 2
- Standard Double Room with Two Double Beds and Accessible Tub - Mobility Access21 m²Sleeps 4Bathtub
- Double Room25 m²Sleeps 4
- Standard Room, 2 Double Beds (Low Floor)25 m²Sleeps 4
- Standard Room28 m²Sleeps 21 Twin bed
- King Suite35 m²Sleeps 4
The other 1 room types
- Suite, 1 King BedNot statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.5 out of 10. 53% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
32 Google reviewers ticked "Quiet", yet 30 guests complain about noise, and Long Island Expressway runs 92 m away.
If quiet at night matters to you
Here, 30 of the 48 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
293 reviews counted · 99 photos checked · updated 10 October 2026
- We collected this hotel's 889 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 241 older, 19 in other languages and 336 with a score but no words.
- The hotel replied to 177 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 99 photos: the first 39 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.