Hotel Riu Plaza Manhattan Times Square
4-star hotel · Theater District, New York
Long Weekend score
StrongNo serious reports. in 297 reviews
- 88% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- 88% of guest comments are praise. 711 praise, 98 complain. Counts for 60% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $309 a nighttypical for two, before tax · from $142
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to Times Square353 m by road
- A station within walking distanceA station is 122 m away
- Location215 praise · 0 complain
- Staff150 praise · 13 complain
- Cleanliness107 praise · 3 complain
Against
- Room size29 complain · 20 praise
- The lift35 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (215 guests). Weakest: room size, where 29 of the 49 who mention it complain.
Location2150Strength
recommend this hotel to anyone great location
Tripadvisor, June 2026, rated 5/5 by this guest
The hotel is in a very convenient location, within easy reach of everything.
Google, October 2026, rated 5/5 by this guest
Room condition320Strength
Rooms and bathroom are still new.
Google, October 2026, rated 5/5 by this guest
Excellent hotel, modern and clean room, friendly and helpful staff, excellent breakfast.
Google, October 2026, rated 5/5 by this guest
Views210Strength
Great hotel with a beautiful view of Times Square.
Google, September 2026, rated 5/5 by this guest
The room was very clean and had a fantastic view of the city.
Google, September 2026, rated 5/5 by this guest
Food100Strength
Staff are amazing, the room spotless, the food delicious and always hot!
Google, October 2026, rated 5/5 by this guest
Their Grab & Go facility absolutely hit the spot especially as this also had a happy hour .
Google, October 2026, rated 5/5 by this guest
Cleanliness1073Strength
Clean modern and a good location for Times Square.
Booking network, July 2026, rated 8/10 by this guest
Location, clean, bistro is a great meeting place with Happy Hour and good light meals
Booking network, June 2026, rated 8/10 by this guest
No daily room cleaning and we where 3 people and was not left enough cups to make coffee etc
Booking network, June 2026, rated 8/10 by this guest
Staff15013Strength
And lastly the staff are all friendly and helpful.
Google, October 2026, rated 5/5 by this guest
Would definitely recommend this hotel good breakfast very friendly poilet staff very bright bedroom very nicely decorated very comfortable bed very convenient location traveled with my daughter we were very happy with this hotel .
Tripadvisor, October 2026, rated 5/5 by this guest
check-in very slow and staff curt, ridiculous and slow procedure for breakfast (lines like at an airport), sometimes the elevator took 10 minutes to arrive
Booking network, July 2026, rated 7/10 by this guest
Beds244Strength
Great hotel, friendly staff, very clean,beds were exceptionally comfortable, only criticism is the lifts, not enough, only 2 at breakfast time, you have to get in them and go up otherwise they are full when the come back down, then you are waiting ages
Google, September 2026, rated 5/5 by this guest
Excellent breakfast, comfy mattress very friendly staff, would definitely stay again, we loved it.
Google, October 2026, rated 5/5 by this guest
Did not like the Queen beds pushed together and the pillows were pitiful.
Booking network, June 2026, rated 8/10 by this guest
Breakfast9933Mostly good
Excellent quality, plus they have a breakfast buffet, which is much appreciated since you need energy for the days in New York.
Google, October 2026, rated 5/5 by this guest
One of the best places I've ever stayed: service, breakfast, everyone speaks Spanish...
Google, September 2026, rated 5/5 by this guest
The dinning room is overcrowded during breakfast.
Booking network, July 2026, rated 8/10 by this guest
Value178Mostly good
It’s big, it’s busy, but it’s comfortable and good value and the air con is great!
Tripadvisor, August 2026, rated 4/5 by this guest
Absolutely recommended, worth every penny.
Tripadvisor, July 2026, rated 4/5 by this guest
Mediocre hotel not worth its excessive cost.
Google, September 2026, rated 3/5 by this guest
Quiet at night168Mostly good
The room was very quiet with no outside noise, which I thought was amazing for NYC.
Booking network, June 2026, rated 10/10 by this guest
Clean, comfortable, quiet room.
Google, October 2026, rated 5/5 by this guest
Our room was right behind the elevators so some noise from that.
Google, September 2026, rated 4/5 by this guest
Room size2029Split
Rooms had everything you needed and bathroom excellent but would be better if rooms were larger.
Google, October 2026, rated 4/5 by this guest
Only issue was when we arrived, the bed for the 3rd person we had to make ourselves as it was folded up (sofa bed), room was quite small for 3 people.
Google, October 2026, rated 4/5 by this guest
Everything was great, but the room was a bit small for four adults, as I was traveling with my husband and two adult children.
Google, September 2026, rated 4/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 9,639 Google ratings
Problems guests raised
Raised most: the lift, in 35 of 297 reviews.
The lift35 of 2971 in 8 reviews
The elevator ride could take a while in the morning, but that didn't spoil the fun!
Google, October 2026, rated 5/5 by this guest
Waited 25 mins for lift one morning and ended up up having to walk down stairs from 31st floor and still missed our brunch reservation!
Booking network, July 2026, rated 9/10 by this guest
Complaints the hotel left unresolved8 of 2971 in 37 reviews
Notified the lobby but nothing happened.
Google, September 2026, rated 4/5 by this guest
No clocks, ice, ice buckets, broken air that after 6 complaints was never fixed!
Booking network, June 2026, rated 5/10 by this guest
Not as shown or booked4 of 2971 in 74 reviews
Mindre rum än på beskrivningen.
Booking network, July 2026, rated 7/10 by this guest
The description calls it a "family deluxe king," but it's actually a 2.50 x 7.50 meter room, including a bathroom.
Google, September 2026, rated 1/5 by this guest
Problems in the bathroom4 of 2971 in 74 reviews
the water pressure was TERRIBLE!!!
Booking network, July 2026, rated 8/10 by this guest
Also, the bathroom doors in the rooms are frosted glass, so if you like privacy, this isn't for you.
Google, September 2026, rated 4/5 by this guest
A slow check-in3 of 2971 in 99 reviews
Disappointed that the 3rd bed was not made up for our 11pm arrival.
Google, September 2026, rated 4/5 by this guest
Check in took quite a long time and I would have appreciated a concierge desk.
Booking network, June 2026, rated 8/10 by this guest
Serious reports
None found in 297 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
Guests’ photos confirm: gym (4), restaurant (8).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$309 is a typical night, from 303 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $192Dearest month: Dec 2026, $482
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- suitestayclub.com$1,820
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 122 m away by road, about 2 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest station2 min walk122 m by road
- Nearest shop: TSQ Food Court3 min walk206 m by road
- Times Square5 min walk353 m by road
- Rockefeller Center5 min walk394 m by road
- Nearest main road: West 42nd Street419 m
- The Empire State Building20 min walk1.5 km by road
- The Brooklyn Bridge6.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 18 to 40 m².
- Deluxe King18 m²Sleeps 2
- Deluxe Superior King with views18 m²Sleeps 2A view, going by the room's name
- Deluxe Family King20 m²Sleeps 3
- Deluxe Two Queen Beds21 m²Sleeps 4
- Deluxe Family Two Queen Beds25 m²Sleeps 5
- Junior Suite38 m²Sleeps 31 super-king bed + 1 Sofa bed
The other 1 room types
- Senior Suite40 m²Sleeps 21 super-king bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
If room size matters to you
Here, 29 of the 49 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 892 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 114 older, 147 in other languages, 332 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 21 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.