The Knickerbocker
5-star hotel · Theater District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 89% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 89% of guest comments are praise. 652 praise, 81 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $369 a nighttypical for two, before tax · from $225
- 1 min walkto the nearest station
- 279 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 1 min walk to Times Square63 m by road
- A station within walking distanceA station is 15 m away
- Staff185 praise · 16 complain
- Location159 praise · 0 complain
- Cleanliness67 praise · 9 complain
Against
- On a main road: West 42nd Street17 m from the building
- Building work during the stay18 of 279 guests
- Unexpected charges and refunds15 of 279 guests
What guests reported
What guests say
279 reviews from the last 2 years. Most praised: staff (185 guests). Weakest: views, where 13 of the 32 who mention it complain.
Location1590Strength
The location in Times Square makes getting to your destinations quick and easy.
Tripadvisor, September 2026, rated 5/5 by this guest
Perfect Location, Staff, and Room
Tripadvisor, October 2026, rated 5/5 by this guest
Food350Strength
Overhaul the hotel was very good location, restaurants and roof bar were excellent
Booking network, August 2026, rated 8/10 by this guest
The cocktails in the martini lounge were absolutely amazing!
Google, September 2026, rated 5/5 by this guest
Beds211Strength
Excellent location, spacious and elegant rooms, and comfortable beds.
Booking network, July 2026, rated 9/10 by this guest
The room was quiet and the beds were comfortable.
Tripadvisor, September 2026, rated 5/5 by this guest
Bed a little too hard and no fridge in room
Booking network, June 2026, rated 10/10 by this guest
Room size654Strength
The room was lovely and one of the largest we have had in New York.
Tripadvisor, September 2026, rated 5/5 by this guest
Spacious room, which is not common.
Tripadvisor, September 2026, rated 5/5 by this guest
Despite the insane price, rooms are tiny with a terrible lighting and hard products in general are dated and not kept well.
Google, January 2026, rated 1/5 by this guest
Staff18516Strength
Staff made you feel very welcome and service was 5*
Booking network, June 2026, rated 10/10 by this guest
Staff are very friendly and I enjoyed my stay.
Google, February 2026, rated 5/5 by this guest
Check in and check out, the seating thing doesn’t work, people linger more than necessary as they are sitting and staff doesn’t seem to care for people in line, so many just chat along
Booking network, May 2026, rated 8/10 by this guest
Cleanliness679Strength
Clean, spacious room and a very good shower.
Tripadvisor, October 2026, rated 4/5 by this guest
The Knickerbocker Hotel has a prime location with few steps from Times Square, Joeys Pizza, Macy’s and other iconic nyc spots, and the hotel itself is very clean.
Google, April 2026, rated 5/5 by this guest
Breakfast staff at Charlie Palmer were abrasive and rude.
Booking network, May 2026, rated 7/10 by this guest
Breakfast319Mostly good
Very good breakfast, very good location, beautiful staff , although expensive for what the hotel offers.
Booking network, June 2026, rated 10/10 by this guest
Breakfast with Gania's welcome was very pleasant, thank you very much!!!😊
Tripadvisor, October 2026, rated 5/5 by this guest
Despite huge range of breakfast items ( buffet ) hot food was disappointing.
Tripadvisor, September 2026, rated 4/5 by this guest
Quiet at night4012Mostly good
Black out blinds and very quiet considering the location.
Tripadvisor, October 2026, rated 5/5 by this guest
Did not care about not having a view but it was a quite room perfect
Booking network, May 2026, rated 10/10 by this guest
Pretty loud because of the location and also the other hotel guests were laughing/yelling well past midnight.
Booking network, September 2026, rated 10/10 by this guest
Value115Mostly good
Great service & great value for money.
Booking network, March 2026, rated 10/10 by this guest
5 star experience in the heart of the Theatre District at good value.
Tripadvisor, September 2026, rated 5/5 by this guest
Room condition1912Mostly good
Rooms are more than spacious and very luxurious and modern.
Google, January 2026, rated 5/5 by this guest
Hotel modern & had lovely decor.
Booking network, May 2026, rated 10/10 by this guest
Some parts of the room were slightly broken or old.
Booking network, August 2026, rated 8/10 by this guest
Views1913Split
There was limited natural light, room was overlooked by offices only 20 feet away.
Booking network, July 2026, rated 6/10 by this guest
No view from our room unfortunately and scaffolding all around building at time of our visit.
Booking network, May 2026, rated 10/10 by this guest
Bland and souless room, most awful view from the one window, the other window space was not a window, just a curtain hanging up
Booking network, February 2026, rated 6/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,599 Google ratings
Problems guests raised
Raised most: building work during the stay, in 18 of 279 reviews.
Building work during the stay18 of 2791 in 16 reviews
Scaffolding was a bit annoying but appreciate it was necessary & is temporary.
Booking network, April 2026, rated 9/10 by this guest
Unfortunately, they have scaffolding when I stayed so I didn’t get a full view of the city.
Google, August 2026, rated 4/5 by this guest
Unexpected charges and refunds15 of 2791 in 19 reviews
Because of that lack of disclosure, I was charged incorrectly, and getting the issue resolved has been unnecessarily painful and time-consuming.
Google, August 2026, rated 1/5 by this guest
Over charge me for early check in even room was empty
Booking network, February 2026, rated 8/10 by this guest
Expensive food and drinks11 of 2791 in 25 reviews
good location,good sized rooms
Booking network, February 2026, rated 7/10 by this guest
The breakfast buffet is very nice, but at $59 I thought it was overpriced.
Google, August 2026, rated 5/5 by this guest
Complaints the hotel left unresolved9 of 2791 in 31 reviews
Har prøvet at kontakte dem via websiden, 2X, men har ikke fået nogen svar.
Booking network, May 2026, rated 7/10 by this guest
They do not reply to emails and voice messages and also their phone system often doesn’t even work.
Google, March 2026, rated 1/5 by this guest
Not as shown or booked4 of 2791 in 70 reviews
Also the view is only on the corner of the hotel so the description of the room wasn’t at all true of what we bought!
Booking network, April 2026, rated 1/10 by this guest
Shame it was covered by scaffolding as exterior is very pretty per publicity photos
Booking network, April 2026, rated 10/10 by this guest
Serious reports
2 in 279 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 279 reviews
My 20k worth of Hermes got stolen by cleaning staff here!!
Google, January 2026, rated 1/5 by this guest
A physical hazard1 of 279 reviews
We also have broken mirrors and glass door in our room, taped together and due to this my partner ended up stepping on glass.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (6), bar (1), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$369 is a typical night, from 269 dates checked in the coming year.
Weekends cost 7% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $269Dearest month: Dec 2026, $635
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$427
- hotelsinamerica.com$449
- deals.goseek.com$461
- Vio.com$465
- deals.etrip.net$465
- billabook.com$472
- h-en.reserving.com$515
- travelup.com$518
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Times Square is 63 m away by road, about 1 minute on foot. There are 5 bars or clubs within 200 metres.
- Nearest station1 min walk15 m by road
- Nearest main road: West 42nd Street17 m
- Times Square1 min walk63 m by road
- Nearest shop: Whole Foods Market3 min walk223 m by road
- Rockefeller Center11 min walk850 m by road
- The Empire State Building13 min walk958 m by road
- The Brooklyn Bridge6.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 28 to 111 m².
- Superior Room with One King Bed28 m²Sleeps 2
- Superior Room with Two Queen Beds28 m²Sleeps 4
- Premier City View One King Bed33 m²Sleeps 2A view, going by the room's name
- Deluxe King Bed Accessible37 m²Sleeps 2
- Deluxe Room with One King Bed37 m²Sleeps 2
- Premier City View Two Queen Beds39 m²Sleeps 4A view, going by the room's name
The other 10 room types
- Deluxe Room with Two Queen Beds43 m²Sleeps 4
- Junior Suite with Two Queen Size Beds44 m²Sleeps 4
- Junior Suite with One King Size Bed49 m²Sleeps 4
- Junior Studio Suite, 1 King Bed49 m²Sleeps 4
- Junior Studio Suite, City View, Corner56 m²Sleeps 41 King bedA view, going by the room's name
- Junior Corner Suite56 m²Sleeps 41 super-king bed + 1 Sofa bed
- Executive Suite65 m²Sleeps 21 super-king bedBathtub
- Design Studio Suite65 m²Sleeps 21 King bed
- Caruso Suite111 m²Sleeps 31 King bedBathtub
- Presidential Suite111 m²Sleeps 31 super-king bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If views matters to you
Here, 13 of the 32 guests who mention views complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
279 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 702 most recent reviews from Google, Tripadvisor and the Booking network. 279 of them describe a stay in the last 2 years and are the ones counted here; the rest were 30 older, 96 in other languages, 278 with a score but no words and 19 about the restaurant rather than a stay.
- The hotel replied to 130 of its 200 newest Google reviews.
- 25 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.