Hyatt Centric Times Square New York
4-star hotel · Theater District, New York
Long Weekend score
Good1 serious report in 298 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 83% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 83% of guest comments are praise. 541 praise, 112 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $361 a nighttypical for two, before tax · from $173
- 3 min walkto Times Square
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 3 min walk to Times Square229 m by road
- A station within walking distanceA station is 285 m away
- Location171 praise · 0 complain
- Cleanliness90 praise · 6 complain
- Views30 praise · 2 complain
Against
- Value16 complain · 10 praise
- Unexpected charges and refundscomplaints rising: 6.7 in 100 a year ago, 11.2 now30 of 298 guests
- Complaints the hotel left unresolvedcomplaints rising: 1.3 in 100 a year ago, 8.5 now20 of 298 guests
- Breakfastcomplaints rising: 0.0 in 100 a year ago, 3.1 now7 complain · 6 praise
- A slow check-incomplaints rising: 1.3 in 100 a year ago, 5.4 now13 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (171 guests). Weakest: value, where 16 of the 26 who mention it complain.
Location1710Strength
Great place to stay close to Times Square and theatres
Booking network, November 2025, rated 8/10 by this guest
Great experience at this hotel centrally located in Times Square.
Google, June 2026, rated 5/5 by this guest
Cleanliness906Strength
clean, comfortable bed, coffee shop was nice, staff was friendly and helpful
Booking network, January 2026, rated 8/10 by this guest
Great location (although is a bit noisy at night), room is clean and spacious, prompt service, AC works great.
Google, September 2026, rated 4/5 by this guest
Room 2111 had all the desk plug ins either broken or full of dust
Booking network, June 2026, rated 7/10 by this guest
Views302Strength
The bar on the 54th floor has a great view of the surrounding skyscrapers and there is a little grab and go shop on the ground floor for items like yogurts, sandwiches, wraps, and coffee.
Google, October 2026, rated 5/5 by this guest
The room was clean, comfortable, and had a beautiful view of the city.
Booking network, July 2026, rated 10/10 by this guest
Room sizecomplaints rising: 1.3 in 100 a year ago, 4.0 now4010Mostly good
The room was spacious and way bigger than other hotels in the area.
Google, September 2026, rated 5/5 by this guest
The rooms are spacious and always clean.
Google, April 2026, rated 5/5 by this guest
The rooms are a bit small but that's to be expected.
Google, July 2026, rated 5/5 by this guest
Staffcomplaints rising: 9.3 in 100 a year ago, 15.7 now13942Mostly good
The staff was great very helpful and friendly.
Google, April 2026, rated 5/5 by this guest
Friendly atmosphere and very professional
Booking network, February 2026, rated 10/10 by this guest
Rude behavior from the staff
Google, June 2026, rated 1/5 by this guest
Beds146Mostly good
The rooms are very clean, and the mattress is very comfortable.
Google, April 2026, rated 5/5 by this guest
The bed was very comfortable
Booking network, March 2026, rated 9/10 by this guest
The bed was very uncomfortable and they really need to invest in
Booking network, November 2025, rated 7/10 by this guest
Food84Mostly good
The stay itself was wonderful: great room service, an excellent location, and easy access to some of the best that NYC has to offer.
Google, February 2026, rated 5/5 by this guest
The rooftop restaurant serves delicious food alongside one of the best views in the city.
Google, September 2026, rated 5/5 by this guest
Don't bother ordering room service, only breakfast and $60 delivered in a brown paper bag 😱🤮and looked like they bought it from a cart on the street.
Google, August 2026, rated 2/5 by this guest
Room conditioncomplaints rising: 1.3 in 100 a year ago, 2.7 now137Mostly good
The rooms are modern and clean.
Google, June 2026, rated 5/5 by this guest
The room is very clean and modern.
Booking network, January 2026, rated 10/10 by this guest
Decoration and flooring was very tired
Booking network, December 2025, rated 8/10 by this guest
Quiet at nightcomplaints rising: 2.7 in 100 a year ago, 4.5 now2012Mostly good
The rooms were modern and bright and surprisingly quiet!
Google, March 2026, rated 5/5 by this guest
It was very quiet considering it is very close to Times Square.
Booking network, September 2026, rated 9/10 by this guest
In the shower there is a strange noise from the pipes when put on hot water .
Booking network, May 2026, rated 10/10 by this guest
Breakfastcomplaints rising: 0.0 in 100 a year ago, 3.1 now67Split
The egg sandwich was very dry, and the latte was not very good.
Google, May 2026, rated 5/5 by this guest
Very positive experience: clean room, delicious breakfast (more savory than sweet), excellent location.
Google, September 2026, rated 4/5 by this guest
The Hotel's prepared meals from the Breakfast Menu were prepared well and tasted delicious!
Google, July 2026, rated 4/5 by this guest
Value1016Weak spot
Considering the price, the level of service provided was very poor.
Booking network, January 2026, rated 4/10 by this guest
It's a fine hotel, it just did not have the quality I expected based on the price.
Google, February 2026, rated 2/5 by this guest
Good location not very family friendly very expensive
Booking network, August 2025, rated 6/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,565 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 30 of 298 reviews.
Unexpected charges and refundscomplaints rising: 6.7 in 100 a year ago, 11.2 now30 of 2981 in 10 reviews
I understand that additional taxes and fees may apply, but it's surprising and misleading to see such a large difference between the displayed total and the final amount at checkout.
Booking network, July 2026, rated 8/10 by this guest
Tried to get a refund since that was my form of travel into the city (logically)and Hyatt denied it.
Google, August 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 1.3 in 100 a year ago, 8.5 now20 of 2981 in 15 reviews
They can't find it and they're not taking responsibility.
Google, July 2026, rated 1/5 by this guest
I stayed here for four nights recently ,friendly staff throughout.Facilities including the Gym were excellent .Location cannot be faulted either .I am slightly disappointed I didn’t receive my deposit back ,I was given multiple excuses by management but it never materialised .Shame to end such a…
Google, April 2026, rated 2/5 by this guest
A slow check-incomplaints rising: 1.3 in 100 a year ago, 5.4 now13 of 2981 in 23 reviews
We booked 2 rooms for 2 nights & it took us three attempts on different occasions to get both rooms.
Booking network, November 2025, rated 7/10 by this guest
Although they said they would text when the room was ready they never did.
Google, April 2026, rated 3/5 by this guest
The liftcomplaints rising: 2.7 in 100 a year ago, 4.5 now12 of 2981 in 25 reviews
The elevator is a little space.
Booking network, June 2026, rated 10/10 by this guest
Getting lift to your room is a nightmare.
Booking network, August 2026, rated 3/10 by this guest
Problems in the bathroomcomplaints rising: 0.0 in 100 a year ago, 4.9 now11 of 2981 in 27 reviews
The bathroom when we showered smell like urine.
Google, July 2026, rated 4/5 by this guest
Toilet Flush noisy; water pressure in shower low.
Booking network, December 2025, rated 5/10 by this guest
Heating and air conditioningcomplaints rising: 0.0 in 100 a year ago, 3.6 now8 of 2981 in 37 reviews
The room gets hot quickly.
Google, July 2026, rated 2/5 by this guest
The air conditioning was rather weak but not a dealbreaker.
Google, April 2026, rated 4/5 by this guest
Serious reports
1 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 298 reviews
The checking in staff at the front desk was very helpful especially Dyana, but the housekeeping staff were not very thorough with their cleaning on many days and the worse things is that I had my brand new IPhone 17 pro stolen from my room.
Google, March 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: pests in 2, building work in 2 and stains in 1. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (1), landmark view (6).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$361 is a typical night, from 307 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $201Dearest month: Sep 2027, $562
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$380
- Vio.com$380
- deals.goseek.com$380
- deals.etrip.net$380
- trivago.deals$407
- stayforlong.com$423
- billabook.com$433
- traveluro.com$435
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Times Square is 229 m away by road, about 3 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest shop: Abbondanza Cafe3 min walk190 m by road
- Times Square3 min walk229 m by road
- Nearest main road: West 42nd Street262 m
- Nearest station4 min walk285 m by road
- Rockefeller Center7 min walk518 m by road
- The Empire State Building18 min walk1.3 km by road
- The Brooklyn Bridge6.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
24 room types, from 30 to 77 m².
- King Room with Accessible Shower - Disability Access30 m²Sleeps 2
- King Room with City View - High Floor30 m²Sleeps 3A view, going by the room's name
- King Room30 m²Sleeps 3
- King Room with City View30 m²Sleeps 3A view, going by the room's name
- Room, 1 King Bed (High floor)30 m²Sleeps 3
- King Room with Times Square View - High Floor32 m²Sleeps 3Landmark view
The other 18 room types
- Queen Room with Two Queen Beds33 m²Sleeps 4
- Queen Room with Two Queen Beds and City View33 m²Sleeps 4A view, going by the room's name
- Room, 2 Queen Beds (HIGH FLOOR)33 m²Sleeps 4
- Queen Room with Two Queen Beds and City View - High Floor33 m²Sleeps 4A view, going by the room's name
- Queen Room with Two Queen Beds with Accessible Shower - Disability Access35 m²Sleeps 4
- Large Queen Room with Two Queen Beds and City View - High Floor43 m²Sleeps 4A view, going by the room's name
- King Suite with Skyline View - High Floor43 m²Sleeps 2A view, going by the room's name
- Deluxe Suite, 1 King Bed43 m²Sleeps 2Bathtub
- Deluxe Room, 2 Queen Beds, City View43 m²Sleeps 4BathtubA view, going by the room's name
- King Suite with Times Square View46 m²Sleeps 4A view, going by the room's name
- Room, 1 King Bed, Accessible (Times Square View, Roll-In Shower)46 m²Sleeps 4A view, going by the room's name
- Deluxe Suite, 1 King Bed (Times Square)46 m²Sleeps 4Bathtub
- King Suite with Times Square View and Accessible Shower49 m²Sleeps 4Landmark view
- Executive Suite55 m²Sleeps 41 super-king bed + 1 Sofa bed
- Basic Suite, 1 King Bed56 m²Sleeps 4
- Times Square Premier Suite77 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub in its photosSea or water view
- Premier Suite, 1 King Bed with Sofa bed77 m²Sleeps 4Bathtub
- Room, 1 King Bed (Times Square View)Not statedSleeps 3A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If value matters to you
Here, 16 of the 26 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 572 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 50 in other languages, 222 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 191 of its 200 newest Google reviews.
- 9 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.