citizenM New York Times Square
4-star hotel · Theater District, New York
Long Weekend score
StrongNo serious reports. in 292 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 82% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 82% of guest comments are praise. 575 praise, 129 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $359 a nighttypical for two, before tax · from $152
- 1 min walkto the nearest station
- 292 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to Rockefeller Center567 m by road
- A station within walking distanceA station is 48 m away
- Location183 praise · 0 complain
- Staff158 praise · 17 complain
- Cleanliness68 praise · 9 complain
Against
- Room size65 complain · 1 praise
- The lift26 of 292 guests
- Problems in the bathroom16 of 292 guests
- Something broken in the room14 of 292 guests
What guests reported
What guests say
292 reviews from the last 2 years. Most praised: location (183 guests). Weakest: room size, where 65 of the 66 who mention it complain.
Location1830Strength
A very nice hotel just steps from Times Square.
Google, May 2026, rated 5/5 by this guest
The location is convenient.
Google, July 2026, rated 4/5 by this guest
Food110Strength
Rooms were tidy, and the bar/food/coffee was delicious.
Google, September 2026, rated 5/5 by this guest
Ah, and the blueberry cocktail was sumptuous.
Google, April 2026, rated 5/5 by this guest
Beds373Strength
Nice hotel, efficiently furnished but good rooms with good beds, nice shower, gym facilities, and rooftop bar.
Google, January 2026, rated 5/5 by this guest
I liked the modern modular design of the room, with a comfy bed which is critical.
Booking network, January 2026, rated 9/10 by this guest
The pillows are no longer soft— hard as rocks.
Booking network, January 2026, rated 8/10 by this guest
Staff15817Strength
From the staff to the location to the amenities, there’s nothing that disappointed me.
Booking network, January 2026, rated 10/10 by this guest
The staff is very responsive and nice.
Booking network, August 2026, rated 10/10 by this guest
The check-in process is clunky with self check in and people that work there with no intention of helping, that just seemed annoyed that I even showed up.
Google, March 2026, rated 2/5 by this guest
Cleanliness689Strength
The room was extremely clean.
Google, August 2026, rated 4/5 by this guest
Hotel is clean, modern, and compact rooms ,comfortable beds and smart tablet controls for lighting and temperature.
Google, September 2026, rated 5/5 by this guest
Room was clean, but a few small issues were missed during full cleaning.
Booking network, September 2026, rated 8/10 by this guest
Value142Strength
Excellence location ,very clean great value ,very small rooms.Overall I would come back.
Google, February 2026, rated 4/5 by this guest
Convenient location, high cost performance
Google, August 2026, rated 5/5 by this guest
I can’t believe I paid for this.
Google, March 2026, rated 1/5 by this guest
Views204Mostly good
We stayed at our first one during our travels to Europe in London also in Paris, which was awesome amazing - love the service, the food, the staff is just very welcoming and friendly- jus about every CitizenM hotel offers amazing views of the exterior.
Google, October 2026, rated 5/5 by this guest
The views, the staff, the cozy home feeling in the rooms, having a room you can alter dedicated to your mood.
Booking network, March 2026, rated 10/10 by this guest
While the room itself is perfectly fine, the view wasn’t quite what I expected when booking a high-floor room.
Google, March 2026, rated 3/5 by this guest
Room condition338Mostly good
Modern hotel right in the middle of Times Square with a perfect location
Tripadvisor, July 2026, rated 5/5 by this guest
Overall cool and very new
Google, July 2026, rated 5/5 by this guest
Fun hotel, needs better maintenance
Booking network, August 2026, rated 8/10 by this guest
Breakfast3610Mostly good
Breakfast - good range, tasty food.
Booking network, March 2026, rated 10/10 by this guest
Fantastic breakfast and with the bar right there too easy to get a drink or espresso or whatever fantastic location at the center of the Manhattan action Rockefeller Center Times Square Central Park 5th Avenue Carnegie Hall.
Booking network, August 2026, rated 8/10 by this guest
The breakfast was very basic but the place has excellent optionS just around the corner
Booking network, July 2026, rated 9/10 by this guest
Quiet at night1411Split
Good hotel just steps from Times Square, impossible to spend the night without hearing horns and street noise.
Google, April 2026, rated 3/5 by this guest
A little bit noisy during the night, noise coming from the street but, well, it's NYC !
Google, May 2026, rated 5/5 by this guest
We could hear even the smallest sounds from the neighboring room—things like blinds opening were audible, and every morning, when the guest next door turned on their shower, a loud buzzing sound echoed into our room at 7:30 AM, waking us up throughout our stay.
Google, September 2026, rated 1/5 by this guest
Room size165Weak spot
Top-notch hotel despite the size of the rooms, but which is largely compensated for by its geographical location (150m from Times Square), the rooms are very well equipped and offer all the necessary comfort and modernity.
Tripadvisor, August 2026, rated 5/5 by this guest
Rooms are small, but well thought out.
Google, April 2026, rated 4/5 by this guest
Small but practical rooms.
Google, May 2026, rated 4/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,803 Google ratings
Problems guests raised
Raised most: the lift, in 26 of 292 reviews.
The lift26 of 2921 in 11 reviews
It was just they have only two elevator and it was very slow to take it
Booking network, January 2026, rated 9/10 by this guest
Minor issues, chair upholstery in the room was a bit stained, only 2/3 elevators working
Booking network, August 2026, rated 10/10 by this guest
Problems in the bathroom16 of 2921 in 18 reviews
Also, there’s a gap under the door, which means you don’t have much privacy if you need to use the bathroom while staying with your partner.
Booking network, August 2026, rated 9/10 by this guest
Shower water ran out the shower stall.
Booking network, March 2026, rated 10/10 by this guest
Something broken in the room14 of 2921 in 21 reviews
The system failed one morning leaving us in complete darkness & having to ask for maintenance to fix it to be able to get dressed.
Booking network, September 2026, rated 8/10 by this guest
Aging room, broken shelf, stained sheets, forgotten towels and cleaning is very late.
Tripadvisor, April 2026, rated 3/5 by this guest
Heating and air conditioning11 of 2921 in 27 reviews
ACs are limited to "75F" degrees, in fact it was 69F in the room according to the thermometer.
Google, June 2026, rated 2/5 by this guest
Hotel was not ready to the weather, it was the blizzard there, so room was very cold and the window was fogged up and wet!!
Booking network, March 2026, rated 7/10 by this guest
Complaints the hotel left unresolved9 of 2921 in 32 reviews
Slept with the lights on cause of fear staff denies rodents on property.
Booking network, February 2026, rated 1/10 by this guest
We stayed for 3 days and we requested 2 times on 2 different days for them a cleaning/new towels and they never did.
Google, April 2026, rated 2/5 by this guest
Unexpected charges and refunds8 of 2921 in 36 reviews
I don’t believe a $28.12 refund is sufficient.
Booking network, March 2026, rated 1/10 by this guest
Contacted reservations and they purposefully only refunded half of a reservation they claimed was canceled For business travel.
Google, October 2026, rated 1/5 by this guest
Serious reports
None found in 292 reviews.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (2).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$359 is a typical night, from 305 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $188Dearest month: Sep 2027, $899
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$338
- hotelscombined.com$338
- momondo.com$338
- Expedia$354
- Hotels.com$354
- travelocity.com$354
- Vio.com$354
- wego.com$354
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 48 m away by road, about 1 minute on foot. There are 9 bars or clubs within 200 metres.
- Nearest station1 min walk48 m by road
- Nearest shop: The Food Emporium2 min walk159 m by road
- Nearest main road: 9th Avenue390 m
- Rockefeller Center8 min walk567 m by road
- Times Square8 min walk572 m by road
- The Empire State Building23 min walk1.7 km by road
- The Brooklyn Bridge7.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, all 14 m².
- King Room - Accessible14 m²
- King Room with Premium View14 m²A view, going by the room's name
- King Room - City View14 m²A view, going by the room's name
- Premium Room, 1 King Bed (View)14 m²A view, going by the room's name
- King Room14 m²
- King Room - High Floor14 m²
The other 2 room types
- King Room14 m²
- King Room - High Floor City View14 m²A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 65 of the 66 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
292 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 883 most recent reviews from Google, Tripadvisor and the Booking network. 292 of them describe a stay in the last 2 years and are the ones counted here; the rest were 98 older, 144 in other languages, 344 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 14 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.