Hilton New York Times Square
4-star hotel · Theater District, New York
Long Weekend score
GoodNo serious reports. in 295 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 80% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 80% of guest comments are praise. 501 praise, 122 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $320 a nighttypical for two, before tax · from $94
- 1 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to Times Square343 m by road
- A station within walking distanceA station is 63 m away
- Empire State Building view15 guest photos show it
- Location132 praise · 1 complain
- Room size48 praise · 2 complain
Against
- On a main road: West 42nd Street17 m from the building
- Room condition22 complain · 9 praise
- Unexpected charges and refunds30 of 295 guests
- Breakfast13 complain · 11 praise
- Value10 complain · 8 praise
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: staff (155 guests). Weakest: room condition, where 22 of the 31 who mention it complain.
Location1321Strength
I loved New York, I loved the location of this hotel, I would love to come back here.
Booking network, March 2026, rated 7/10 by this guest
Our trip to New york was the best mostly because of the location of our hotel.
Google, August 2026, rated 5/5 by this guest
Impossible to get here, rude staff don’t provide any help.
Google, June 2026, rated 1/5 by this guest
Room size482Strength
The rooms are surprisingly spacious for NYC, though they are a bit tired and due for an update.
Google, August 2026, rated 4/5 by this guest
I loved my Times Square view and the room was very spacious
Google, June 2026, rated 4/5 by this guest
And the room is small and cramped.
Google, June 2026, rated 1/5 by this guest
Views484Strength
The hotel is in a great location and the view really gives you the skyline of the city !
Google, June 2026, rated 4/5 by this guest
Exceptional view of Manhattan.
Booking network, July 2026, rated 9/10 by this guest
Beds132Strength
The room is large, spacious, excellent shower, comfortable bed.
Google, June 2026, rated 5/5 by this guest
all within walking distance…clean rooms, comfortable beds, hot showers, awesome staff!
Booking network, March 2026, rated 10/10 by this guest
I wish the pillows were a little bit more comfortable.
Booking network, March 2026, rated 10/10 by this guest
Staff15539Mostly good
I have been coming to this property for the last 12 years, and I have always had exceptional service.
Google, June 2026, rated 5/5 by this guest
Good customer service, rooms are decent.
Google, October 2026, rated 4/5 by this guest
We had a horrible room with no view and customer service was slow.
Booking network, August 2026, rated 5/10 by this guest
Food93Mostly good
We really liked the hotel, well located, comfortable room, very good room service as well.
Tripadvisor, July 2026, rated 5/5 by this guest
Nice lounge and nice food
Google, September 2026, rated 5/5 by this guest
Cleanliness5420Mostly good
The room was spacious and clean with a nice view.
Google, August 2026, rated 5/5 by this guest
Amazing view, great location but what made our stay even more amazing was housekeeping.
Google, September 2026, rated 5/5 by this guest
First room still had the previous tenants soap hair and toothpaste in the bathroom
Booking network, July 2026, rated 1/10 by this guest
Quiet at night146Mostly good
We thought it would be too noisy, but you can’t hear anything in the rooms & we were smack in the middle of the action!
Tripadvisor, September 2026, rated 5/5 by this guest
It was also quiet at all points.
Tripadvisor, September 2026, rated 5/5 by this guest
Average furnishing, screeching noise from upstairs every night.
Google, August 2026, rated 3/5 by this guest
Breakfast1113Split
We paid for breakfast for three days, but when we were served, we were told we could only have cold food.
Google, September 2026, rated 1/5 by this guest
Lobby on 21st floor, one night stay corner room larger than expected, hotel is clean breakfast is pricey but Hilton Gold gets $36 credit to offset.
Tripadvisor, March 2026, rated 4/5 by this guest
Breakfast is very average quality without any freshly prepared eggs, far too expensive for what is offered bordering on rip off
Tripadvisor, June 2026, rated 3/5 by this guest
Value810Split
Overpriced for the value with lackluster customer service.
Tripadvisor, May 2026, rated 3/5 by this guest
Expensive for this kind of service.
Google, July 2026, rated 3/5 by this guest
Too much money for what we got.
Booking network, March 2026, rated 3/10 by this guest
Room condition922Weak spot
Old furnishings in the room and lacking in amenities.
Booking network, August 2026, rated 7/10 by this guest
A bit dated on the rooms but, the location outweighs that.
Google, June 2026, rated 5/5 by this guest
Outdated rooms like everywhere, in the morning there can be waiting line for breakfast because they don t have much tables ...
Google, September 2026, rated 4/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,184 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 30 of 295 reviews.
Unexpected charges and refunds30 of 2951 in 10 reviews
Parking costs are a shocking surprise at the end of the stay.
Booking network, April 2026, rated 8/10 by this guest
I am a hilton honors member and it was very disappointing to be charged when checking out $5 per bag so they could keep our bags until our train.
Booking network, April 2026, rated 8/10 by this guest
Complaints the hotel left unresolved15 of 2951 in 20 reviews
Never resolved the issue.
Booking network, April 2026, rated 8/10 by this guest
Went to service desk and was told as there is not enough staff so no one was available to pick up call.
Google, July 2026, rated 2/5 by this guest
A booking not honoured12 of 2951 in 25 reviews
I was supposed to pay 330 with taxes for a corner king room but when I got there they said they don’t have any corner rooms and they will give me an upgrade for the same price.
Booking network, July 2026, rated 1/10 by this guest
The room we selected was not given so we had to go back and get the right one and email a receipt.
Google, June 2026, rated 3/5 by this guest
Expensive food and drinks12 of 2951 in 25 reviews
Food prices were high so ate meals elsewhere
Booking network, April 2026, rated 9/10 by this guest
The market and bar/restaurant downstairs in the lobby is on the pricer side for the quality of drinks and food available.
Google, September 2026, rated 5/5 by this guest
A slow check-in11 of 2951 in 27 reviews
Our selected room was not yet ready, however we were offered an alternative room that was already fully made-up.
Tripadvisor, July 2026, rated 2/5 by this guest
Liked everything but the fact that we arrived earlier and they could not make our room ready a few hours before actual check in time.
Booking network, April 2026, rated 8/10 by this guest
Mould or damp10 of 2951 in 30 reviews
It has bad wet odor throughout our stay.
Booking network, July 2026, rated 3/10 by this guest
It was however a bit humid and smells musty despite being very clean.
Google, August 2026, rated 3/5 by this guest
Serious reports
None found in 295 reviews.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: building work in 3, broken fittings in 1, peeling paint or cracks in 1 and mould or damp in 1. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (1), bathtub (3), landmark view (15).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$320 is a typical night, from 294 dates checked in the coming year.
Weekends cost 31% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $149Dearest month: Dec 2026, $494
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$394
- trivago.deals$398
- travelko.com$430
- Expedia$431
- Hotels.com$431
- Priceline$431
- Trip.com$431
- travelocity.com$431
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 63 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: West 42nd Street17 m
- Nearest station1 min walk63 m by road
- Nearest shop: 7-Eleven2 min walk181 m by road
- Times Square5 min walk343 m by road
- Rockefeller Center14 min walk1.1 km by road
- The Empire State Building16 min walk1.2 km by road
- The Brooklyn Bridge6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
33 room types, from 31 to 63 m².
- Queen Room with Two Queen Beds with Bath Tub and Times Square View - Mobility Accessible31 m²Sleeps 4BathtubLandmark view
- King Room with Bath Tub and Times Square View - Mobility Accessible31 m²Sleeps 2BathtubLandmark view
- King Room with Mobility Accessible Tub and City View31 m²Sleeps 2A view, going by the room's name
- Queen Room with Two Queen Beds and City View - Mobility Accessible/Roll-In-Shower31 m²Sleeps 4A view, going by the room's name
- Premier Room, 2 Queen Beds, Accessible, Bay View (Mobility & Hearing, Roll-in Shower)31 m²Sleeps 4BathtubA view, going by the room's name
- King Room31 m²Sleeps 2Bathtub in its photos
The other 27 room types
- Queen Room with Two Queen Beds31 m²Sleeps 4Bathtub in its photos
- King Room with City View and Mobility/Hearing Access Tub31 m²Sleeps 2A view, going by the room's name
- Premium Room, 2 Queen Beds, Accessible, City View (Roll-In Shower)31 m²Sleeps 4BathtubA view, going by the room's name
- Basic Room, 1 King Bed, Accessible, Bathtub31 m²Sleeps 2Bathtub
- King Room with City View31 m²Sleeps 2A view, going by the room's name
- Deluxe Queen Room with Two Queen Beds and Times Square View33 m²Sleeps 4Bathtub in its photosLandmark view
- Deluxe Queen Room with Two Queen Beds and Street View - High Floor33 m²Sleeps 4A view, going by the room's name
- Corner King Room with Times Square View - High Floor33 m²Sleeps 2Bathtub in its photosLandmark view
- Deluxe Queen Room with Two Queen Beds - High Floor33 m²Sleeps 4Bathtub in its photos
- Premium Room, 1 King Bed, Corner33 m²Sleeps 2
- Deluxe Room, 1 King Bed (Empire State View)33 m²Sleeps 2A view, going by the room's name
- Deluxe King Room with Street View - High Floor33 m²Sleeps 2A view, going by the room's name
- Deluxe King Room - High Floor33 m²Sleeps 2Bathtub in its photos
- Corner King Room33 m²Sleeps 2Bathtub in its photos
- Deluxe King Room with Times Square View - High Floor33 m²Sleeps 2Bathtub in its photosLandmark view
- King Corner Studio Suite with Sofa Bed and City View34 m²Sleeps 4A view, going by the room's name
- King Corner Studio Suite with Sofa Bed and View34 m²Sleeps 4A view, going by the room's name
- Deluxe Room, 2 Queen Beds (Empire State View)35 m²Sleeps 4A view, going by the room's name
- Corner King Room Connected to Room with Two Queen Beds37 m²Sleeps 6
- One-Bedroom King Suite with Sofa Bed37 m²Sleeps 4
- Studio, 1 King Bed (Aladdin Themed)37 m²Sleeps 4
- Corner King Room with Street View - High Floor37 m²Sleeps 2A view, going by the room's name
- Room, 1 King Bed, Corner (Empire State View, High Floor)37 m²Sleeps 2A view, going by the room's name
- Studio Suite, 1 King Bed, Corner37 m²Sleeps 4
- Premium Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)58 m²Sleeps 4Bathtub
- Premium Room, 1 King Bed, Accessible, City View (Roll-In Shower)61 m²Sleeps 2BathtubA view, going by the room's name
- Suite, 1 Bedroom63 m²Sleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 22 of the 31 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 803 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 157 older, 56 in other languages, 292 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 186 of its 200 newest Google reviews.
- 25 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.