Mayfair Hotel, an Ascend Collection Hotel
4-star hotel · Theater District, New York
Long Weekend score
GoodNo serious reports. in 297 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 53% of New York hotels
- 73% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 53% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 600 praise, 217 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $269 a nighttypical for two, before tax · from $99
- 1 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 7 min walk to Times Square542 m by road
- A station within walking distanceA station is 92 m away
- Location211 praise · 0 complain
- Staff144 praise · 24 complain
- Cleanliness123 praise · 7 complain
Against
- Room size109 complain · 9 praise
- Quiet at night31 complain · 23 praise
- Room condition17 complain · 13 praise
- Views14 complain · 2 praise
- Building work during the stay23 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (211 guests). Weakest: room size, where 109 of the 118 who mention it complain.
Location2110Strength
Rooms are small but do the job if only staying for a night or two, especially as location is perfect!
Booking network, June 2026, rated 9/10 by this guest
Great location, informative and helpful staff, clean rooms, easy access to the subway.
Booking network, May 2026, rated 10/10 by this guest
Cleanliness1237Strength
It was in walking distance from most of the shows we went to, the room was a little small but very clean and comfortable.
Booking network, May 2026, rated 10/10 by this guest
The room was perfect and very clean!
Google, April 2026, rated 5/5 by this guest
There were also two stains on the bed sheets which was disgusting.
Booking network, August 2026, rated 1/10 by this guest
Staff14424Strength
The highlight was the service: the staff was extremely helpful, patient, and welcoming, always assisting us, even with our limited English.
Google, December 2025, rated 5/5 by this guest
The front desk staff was exceptionally courteous and pleasant.
Tripadvisor, January 2026, rated 5/5 by this guest
Rude as if any questions I asked was annoying him.
Booking network, June 2026, rated 4/10 by this guest
Beds326Mostly good
the bed was amazingly comfortable!
Booking network, May 2026, rated 8/10 by this guest
The bed was probably the most comfortable hotel bed I’ve experienced!
Booking network, May 2026, rated 10/10 by this guest
Unfortunately the bed was not comfortable for me.
Booking network, June 2026, rated 10/10 by this guest
Value439Mostly good
Overall it was good value for money.
Tripadvisor, February 2026, rated 4/5 by this guest
Good value, would stay again
Booking network, May 2026, rated 9/10 by this guest
Cama confortável travesseiros ótimos
Booking network, June 2026, rated 10/10 by this guest
Quiet at night2331Split
Building and construction noise from 8am.
Booking network, June 2026, rated 7/10 by this guest
I was on the 3rd Floor and one morning my room shook because of a jackhammer being used.
Booking network, June 2026, rated 8/10 by this guest
The noise from the construction early in the morning
Booking network, September 2026, rated 8/10 by this guest
Room condition1317Split
Cute little hotel, maybe a little run down but other than that, excellent customer service with friendly staff and the location was just amazing.
Google, December 2025, rated 5/5 by this guest
Mattress worn down from people sitting on edge to watch TV.
Booking network, June 2026, rated 6/10 by this guest
The floor was very damage and the bathroom a little bit damage too
Booking network, May 2026, rated 8/10 by this guest
Views214Weak spot
The view inside the room was a freshly built brick wall.
Booking network, August 2026, rated 7/10 by this guest
I wish the room had a view.
Booking network, September 2026, rated 8/10 by this guest
The view was of a brick wall but they can’t really change that
Booking network, August 2026, rated 9/10 by this guest
Room size9109Weak spot
The room is a little bit small
Booking network, June 2026, rated 10/10 by this guest
No sunlight, so flipping small.
Booking network, July 2026, rated 1/10 by this guest
The room was extremely small.
Booking network, July 2026, rated 8/10 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 671 Google ratings
Problems guests raised
Raised most: building work during the stay, in 23 of 297 reviews.
Building work during the stay23 of 2971 in 13 reviews
There was stair construction during our stay in July, but I'm sure the hotel is now nicer for it!
Booking network, September 2026, rated 10/10 by this guest
There was some construction noise right next door last time I stayed but nothing some white noise couldn’t help.
Google, February 2026, rated 5/5 by this guest
The lift20 of 2971 in 15 reviews
The room and the elevator are small.
Booking network, June 2026, rated 7/10 by this guest
Only one tiny elevator which makes it hard with luggage and certainly not bad for one night, would be hard for any longer than that
Booking network, August 2026, rated 7/10 by this guest
Unexpected charges and refunds11 of 2971 in 27 reviews
They completely skipped cleaning one day and when I asked for a small credit or refund as courtesy for the missed paid service they completely dismissed !
Tripadvisor, July 2026, rated 1/5 by this guest
Took there $100 security deposit we left the room spotless and they still took the hundred dollar security deposit not sure why.
Booking network, June 2026, rated 5/10 by this guest
Complaints the hotel left unresolved9 of 2971 in 33 reviews
They completely skipped cleaning of the room one day and when I asked for a courtesy discount or credit for the missed payed service they completely dismissed me .
Google, July 2026, rated 1/5 by this guest
I was told nothing could be done until the fire department arrived the next morning.
Google, August 2026, rated 1/5 by this guest
Problems in the bathroom7 of 2971 in 42 reviews
Shower water pressure really low
Booking network, July 2026, rated 9/10 by this guest
I would have liked better water pressure, but that doesn't seem like something they can control.
Google, April 2026, rated 5/5 by this guest
Not as shown or booked6 of 2971 in 50 reviews
In the "Standard" room—marketed as suitable for two people—there isn't even enough space to turn around.
Booking network, July 2026, rated 5/10 by this guest
Tiny tiny room’s photo are deceiving
Booking network, July 2026, rated 1/10 by this guest
Serious reports
None found in 297 reviews.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: building work in 5, dirty surfaces in 2 and crowding in 1. Of the hotel's own 40, 0 do.
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$269 is a typical night, from 227 dates checked in the coming year.
Weekends cost 40% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $119Dearest month: Apr 2027, $529
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$389
- Tripadvisor$389
- Priceline$389
- Booking.com$389
- Vio.com$389
- Agoda$389
- deals.goseek.com$389
- deals.etrip.net$389
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 92 m away by road, about 1 minute on foot. There are 11 bars or clubs within 200 metres.
- Nearest shop: The Food Emporium1 min walk81 m by road
- Nearest station1 min walk92 m by road
- Nearest main road: 9th Avenue344 m
- Times Square7 min walk542 m by road
- Rockefeller Center7 min walk552 m by road
- The Empire State Building23 min walk1.7 km by road
- The Brooklyn Bridge7.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 10 to 57 m².
- Boutique Standard10 m²Sleeps 21 Double bed
- Deluxe King Room with City View12 m²Sleeps 2A view, going by the room's name
- Standard Full Room12 m²Sleeps 21 Double bed
- Queen Room12 m²Sleeps 2
- Standard Room with Step-In Shower - Disability Access13 m²Sleeps 21 Double bed
- Standard Room with City View17 m²Sleeps 21 Double bedA view, going by the room's name
The other 2 room types
- King Room19 m²Sleeps 2
- One Room Suite with Two Queen Beds and City View57 m²Sleeps 4A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.5 out of 10. 53% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
42 Google reviewers ticked "Quiet", yet 31 guests complain about noise.
The hotel says it is new or recently renovated. 17 of 297 guests complain about it.
If room size matters to you
Here, 109 of the 118 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 825 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 98 older, 120 in other languages and 310 with a score but no words.
- The hotel replied to 195 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.