InterContinental New York Barclay by IHG
5-star hotel · Midtown East, New York
Long Weekend score
MixedNo serious reports. in 285 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 74% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 74% of guest comments are praise. 448 praise, 157 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $396 a nighttypical for two, before tax · from $241
- 1 min walkto Grand Central - 48th Street Entrance station
- 285 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to Rockefeller Center754 m by road
- A station within walking distanceGrand Central - 48th Street Entrance is 82 m away
- Location124 praise · 0 complain
- Beds24 praise · 3 complain
- Food18 praise · 2 complain
Against
- Value21 complain · 7 praise
- Room condition15 complain · 8 praise
- Unexpected charges and refunds27 of 285 guests
- Complaints the hotel left unresolved27 of 285 guests
- Expensive food and drinks15 of 285 guests
What guests reported
What guests say
285 reviews from the last 2 years. Most praised: staff (141 guests). Weakest: value, where 21 of the 28 who mention it complain.
Location1240Strength
Great hotel in central location with great atmosphere.
Tripadvisor, August 2026, rated 5/5 by this guest
Great location though and good for a 4 star experience albeit food and drink very NYC expensive
Google, June 2026, rated 4/5 by this guest
Food182Strength
The food was very good too.
Tripadvisor, September 2026, rated 5/5 by this guest
The food was excellent and the room was very clean and luxurious.
Google, September 2026, rated 4/5 by this guest
2) Room service line was busy and when food was delivered it was incorrect item, had to wait for it to be delivered a second time
Google, August 2026, rated 4/5 by this guest
Beds243Strength
The room was very spacious with a comfortable bed, and the location is perfect since it is close to all the main areas.
Tripadvisor, July 2026, rated 5/5 by this guest
Wonderful location, great bed, perfect shower!
Booking network, May 2026, rated 10/10 by this guest
The bed was uncomfortable
Booking network, September 2026, rated 7/10 by this guest
Cleanliness6220Mostly good
My room was quiet and clean and I appreciated the individual coffee maker without having to request it.
Tripadvisor, August 2026, rated 5/5 by this guest
The property and the room were clean and classy.
Tripadvisor, August 2026, rated 5/5 by this guest
even though routine cleaning was good at first bathroom was not that clean.
Booking network, January 2026, rated 8/10 by this guest
Staff14155Mostly good
Staff is very welcoming and helpful.
Tripadvisor, August 2026, rated 5/5 by this guest
EXCELLENT STAY AND GREAT STAFF!
Tripadvisor, June 2026, rated 5/5 by this guest
The staff at the front desk were not very friendly or accommodating.
Booking network, May 2026, rated 7/10 by this guest
Room size2311Mostly good
The rooms and bathrooms are spacious compared to other hotels.
Google, June 2026, rated 5/5 by this guest
The rooms were clean and roomy and the hotel is in a great location.
Google, October 2026, rated 5/5 by this guest
Nice rooms but in the small side.
Google, July 2026, rated 5/5 by this guest
Quiet at night1510Mostly good
A perfect 2-night stay in a quiet and pristine room.
Tripadvisor, August 2026, rated 5/5 by this guest
The hotel was clean, quiet, and rooms were spacious for NYC.
Google, June 2026, rated 5/5 by this guest
My room was next to the lift which was quite noisy.
Booking network, May 2026, rated 6/10 by this guest
Breakfast2620Split
A 30-45 min waitlist for breakfast is absolutely ridiculous.
Tripadvisor, August 2026, rated 3/5 by this guest
Kolejki na sniadanie, wynikajace ze zlej organizacji pracy personelu, czas oczekiwania na stolik to 30-40min, w sytuacji w ktorej sa wolne stoliki a klienci czekaja.
Booking network, May 2026, rated 3/10 by this guest
the breakfast / bar / restaurant needs to be overhauled.
Google, June 2026, rated 2/5 by this guest
Room condition815Weak spot
The hotel structure is a bit dated.
Tripadvisor, August 2026, rated 3/5 by this guest
Overall, I think the hotel is a bit dated and classic rooms feel a bit dingy for a 5-star hotel.
Google, September 2026, rated 5/5 by this guest
I think the lobby needs to remodel but besides that the rooms are great
Booking network, April 2026, rated 10/10 by this guest
Value721Weak spot
You'll pay a lot of money for zero service.
Booking network, January 2026, rated 1/10 by this guest
Surprise $50 mandatory amenity fee per day that’s added on and no major benefit besides a 30$ credit for in room old snackbar items or restaurant that discourages to-go items
Google, July 2026, rated 2/5 by this guest
Rooms are absolutely not on par with the price and rating of the hotel.
Google, September 2026, rated 2/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,950 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 27 of 285 reviews.
Unexpected charges and refunds27 of 2851 in 11 reviews
Prepaid via third party travel portal three months before a stay and they double-charged me after checking out.
Google, July 2026, rated 1/5 by this guest
The amenity fee is a rip off as there is no real amenity.
Tripadvisor, August 2026, rated 1/5 by this guest
Complaints the hotel left unresolved27 of 2851 in 11 reviews
Nice lobby, excellent staff, close to subway, but tiny room, paper thin walls, requested room cleaning- did not clean, there were still belongings from the previous customer in the room, breakfast service was very slow every day even though it was very empty, called to complain to IHG and customer…
Google, June 2026, rated 3/5 by this guest
Requested more pillows but more of the same
Booking network, January 2026, rated 7/10 by this guest
Expensive food and drinks15 of 2851 in 19 reviews
The buffet ran to $60 per person after tip and taxes, and was not very good ; things like French toast, pancakes.
Booking network, November 2025, rated 8/10 by this guest
They will cost you a pretty penny but you're at a 5 star hotel.
Google, August 2026, rated 4/5 by this guest
Something broken in the room12 of 2851 in 24 reviews
When I arrive to my room a vanity mirror was disconected over minibar, telephone was not working and maintenence kindly repair that, but one day after Minibar was locked, I reported to FrontDesk twice and they said they will send someone to fix it, bit never happens, besides that ligth in closed…
Tripadvisor, June 2026, rated 2/5 by this guest
Rooms are VERY small, our phone didn't work to call reception.
Booking network, June 2026, rated 5/10 by this guest
A slow check-in12 of 2851 in 24 reviews
When requesting late check out, the staff kept me waiting on the phone.
Tripadvisor, July 2026, rated 2/5 by this guest
Arriving on thursday at 18hrs, the manager told me they didn’t have a clean room and I was the 3rd at the list.
Booking network, December 2025, rated 5/10 by this guest
Not as shown or booked9 of 2851 in 32 reviews
The bad- photos are misleading- you cannot get to a rooftop for the view they promote on their website.
Tripadvisor, August 2026, rated 3/5 by this guest
So I was stuck with a bed and not a room upgrade.
Tripadvisor, August 2026, rated 2/5 by this guest
Serious reports
None found in 285 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: restaurant (2), bar (3), bathtub (1), event space (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$396 is a typical night, from 249 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $306Dearest month: Dec 2026, $508
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- skylark.com$446
- Kayak$460
- wego.com$469
- IHG · the hotel itself$491
- skyscanner.net$491
- pilotplans.com$494
- travelup.com$498
- luxuryescapes.com$498
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Grand Central - 48th Street Entrance station is 82 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest station: Grand Central - 48th Street Entrance1 min walk82 m by road
- Nearest main road: Park Avenue107 m
- Nearest shop: Dainobu2 min walk165 m by road
- Rockefeller Center10 min walk754 m by road
- Times Square18 min walk1.4 km by road
- The Empire State Building23 min walk1.7 km by road
- The Brooklyn Bridge6.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
19 room types, from 23 to 72 m².
- Classic King Room23 m²Sleeps 2Bathtub in its photos
- Classic Room23 m²Sleeps 2Not stated
- Classic Queen Room23 m²Sleeps 2Bathtub in its photos
- Classic King Room - High Floor26 m²Sleeps 2Bathtub in its photos
- Classic Double Room with Two Double Beds26 m²Sleeps 4Bathtub in its photos
- Upgraded Classic Room26 m²Sleeps 2Not stated
The other 13 room types
- Premium Double Room with Two Double Beds28 m²Sleeps 4Bathtub in its photos
- Premium King Room28 m²Sleeps 2Bathtub in its photos
- Premium Double Room with Two Double Beds - High Floor28 m²Sleeps 4Bathtub in its photos
- Premium King Room - Club Lounge Access28 m²Sleeps 1
- Premium King Room with City View28 m²Sleeps 2Bathtub in its photosA view, going by the room's name
- Premium King Room - High Floor29 m²Sleeps 2Bathtub in its photos
- Classic Queen Room With Roll-In Shower - Mobility Access29 m²Sleeps 2
- Double Room With Two Double Beds And Roll-In Shower - Mobility And Hearing Access30 m²Sleeps 4
- Classic King Room With Roll-In Shower - Mobility Access31 m²Sleeps 2
- Classic Suite46 m²Sleeps 41 super-king bed + 1 Sofa bed
- Premium Suite51 m²Sleeps 41 super-king bed + 1 Sofa bed
- Classic Suite, 2 Double Beds51 m²Sleeps 6
- Suite, 1 Bedroom (Dining Area)72 m²Sleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Google rates it 86 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If value matters to you
Here, 21 of the 28 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
285 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 630 most recent reviews from Google, Tripadvisor and the Booking network. 285 of them describe a stay in the last 2 years and are the ones counted here; the rest were 41 older, 49 in other languages, 246 with a score but no words and 9 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 19 in every 100 reviews thank a staff member by name.
- 11 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.