M Social Hotel New York Downtown
4-star hotel · Financial District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 26% of New York hotels
- 88% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 26% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 88% of guest comments are praise. 638 praise, 89 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $236 a nighttypical for two, before tax · from $168
- 1 min walkto the nearest station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 46 m away
- Water view17 guest photos show it
- One World Trade Center view15 guest photos show it
- Location159 praise · 3 complain
- Staff144 praise · 24 complain
Against
- Breakfast19 complain · 5 praise
- Complaints the hotel left unresolved18 of 296 guests
- Unexpected charges and refunds16 of 296 guests
- A booking not honoured12 of 296 guests
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: location (159 guests). Weakest: breakfast, where 19 of the 24 who mention it complain.
Location1593Strength
It's a shame, the hotel is fine, the rooms and the location are good, but ordering breakfast is a waste of money and ruins your morning in NYC.
Google, April 2026, rated 3/5 by this guest
Very nice location for work trips close to battery park.
Google, August 2026, rated 5/5 by this guest
A bit far from the action, but good facilities and excellent staff
Booking network, June 2026, rated 9/10 by this guest
Views1274Strength
In town for the Tunnel to Towers 5K and especially loved seeing one of the 9/11 Memorial pools and the Freedom Tower from my window.
Tripadvisor, October 2026, rated 5/5 by this guest
It’s unforgettable and lovely to have the view of the Hardson river with the buildings, and the moment you get into the room you feel like you are in the middle of a movie.I guess I am the blessed one to see the beauty of the city from such a point of view
Tripadvisor, May 2026, rated 4/5 by this guest
Window was a nuisance because you expect to be blown away when arriving to New York and with my wife traveling for the first time there it kinda took that excitement away especially making it difficult to enjoy the city view.
Booking network, May 2026, rated 10/10 by this guest
Beds263Strength
Great views, and comfy beds.
Booking network, April 2026, rated 10/10 by this guest
The bed was big and very comfortable.
Booking network, September 2026, rated 8/10 by this guest
Pillows could have been better.
Booking network, April 2026, rated 9/10 by this guest
Cleanliness668Strength
Room was clean, bed was comfy, view was epic, staff was kind and helpful.
Tripadvisor, September 2026, rated 5/5 by this guest
The room and bathroom are immaculately clean, and the location is prime.
Google, June 2026, rated 5/5 by this guest
Glad I always bring slippers because the carpet was gross!
Google, March 2026, rated 3/5 by this guest
Room size405Strength
The rooms are very well-kept and spacious, which we really appreciate...
Tripadvisor, September 2026, rated 5/5 by this guest
Rooms are in good sizes and very clean.
Google, April 2026, rated 5/5 by this guest
Lack of space in the rooms.
Booking network, September 2026, rated 7/10 by this guest
Staff14424Strength
Greeted with a welcome smile, my room was upgraded, such a nice touch.
Tripadvisor, May 2026, rated 4/5 by this guest
The current M Social is modern and very comfortable, with great staff and an attentive manager.
Google, September 2026, rated 5/5 by this guest
Valet laundry services and front desk responsiveness to calls was a bit lacking.
Tripadvisor, May 2026, rated 3/5 by this guest
Room condition317Mostly good
This property is currently in the finest condition ever.
Google, October 2026, rated 5/5 by this guest
Newly renovated, spacious rooms & clean
Booking network, September 2026, rated 9/10 by this guest
Still, old rooms, upgraded bathrooms, and in good location downtown.
Google, March 2026, rated 3/5 by this guest
Food103Mostly good
It's a nice hotel with a great restaurant and bar.
Tripadvisor, May 2026, rated 5/5 by this guest
Lots of food options must stay higher level rooms
Google, August 2026, rated 5/5 by this guest
Beautiful views day and night,great location,rest of the hotel is lacking, restaurant underwhelming but great choices around
Google, September 2026, rated 3/5 by this guest
Value186Mostly good
The view itself worth every dollar
Booking network, September 2026, rated 9/10 by this guest
Good value & good customer service, very welcoming and friendly.
Tripadvisor, May 2026, rated 5/5 by this guest
Its overpriced big time, and missing amenities that should be available in 2026 especially since they are charging more per night than a Caribbean all-inclusive hotel
Booking network, May 2026, rated 7/10 by this guest
Quiet at night127Mostly good
The room was clean, comfortable, and quiet, and the view was absolutely stunning.
Tripadvisor, May 2026, rated 5/5 by this guest
The room was clean, comfortable, and surprisingly quiet for Manhattan.
Booking network, June 2026, rated 10/10 by this guest
Aircon unit was a bit noisy
Booking network, April 2026, rated 9/10 by this guest
Breakfast519Weak spot
We were given a limited menu and were not informed that additional options (like fruit and smoothies) were actually included.
Tripadvisor, May 2026, rated 4/5 by this guest
Great location and a good hotel with a good, small restaurant BUT a broken hotel breakfast model with guests queuing for perhaps 15 minutes to get served by a single server.
Tripadvisor, September 2026, rated 4/5 by this guest
Not many options for breakfast.
Booking network, May 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,236 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 18 of 296 reviews.
Complaints the hotel left unresolved18 of 2961 in 16 reviews
Being passed back and forward between online booking site and hotel staff- still not resolved.
Booking network, September 2026, rated 6/10 by this guest
I approached your staff for assistance but still doesn’t help.
Google, April 2026, rated 3/5 by this guest
Unexpected charges and refunds16 of 2961 in 18 reviews
Despite having breakfast included in room price, I was charged extra 30 dollars for it and the staff is ignoring my requests to refund.
Booking network, September 2026, rated 4/10 by this guest
They didnt provide any type of refund.
Booking network, July 2026, rated 10/10 by this guest
A booking not honoured12 of 2961 in 25 reviews
I did not stay at my confirmed room because after trying to check in I was told the hotel was not opened to the general public and I was sent to another hotel.
Tripadvisor, July 2026, rated 1/5 by this guest
Overall, the stay was very successful, apart from the beginning when MSocial sent me to another hotel for one night.
Tripadvisor, September 2026, rated 4/5 by this guest
A slow check-in9 of 2961 in 33 reviews
There was a delay with our room but immediately was given vouchers for the bar for everyone in my group, the worker then found me less than 5 minutes later and got us all situated with a room!
Booking network, May 2026, rated 10/10 by this guest
They committed to a late checkout only to dramatize it last minute and forcing me check out earlier than planned.
Booking network, May 2026, rated 6/10 by this guest
Heating and air conditioning8 of 2961 in 37 reviews
Only complaint is that the ac did not work very well.
Google, April 2026, rated 4/5 by this guest
In our room the air-con wasn’t working properly.
Booking network, April 2026, rated 8/10 by this guest
Problems in the bathroom7 of 2961 in 42 reviews
Only complaint was water pressure was poor.
Booking network, August 2026, rated 8/10 by this guest
water pressure not that strong
Booking network, May 2026, rated 9/10 by this guest
Serious reports
2 in 296 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 296 reviews
The rooms have nice views but very average, I woke every day with bit marks, at first I thought must of been from walking outside in NYC.
Google, September 2026, rated 2/5 by this guest
Harassment or discrimination1 of 296 reviews
I had a racially motivated incident with a security guard, who tried to harass and intimidate me.
Google, April 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: bar (1), bathtub (3), water view (17), landmark view (15), event space (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$236 is a typical night, from 194 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $183Dearest month: Dec 2026, $364
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$328
- Vio.com$333
- deals.goseek.com$333
- deals.etrip.net$333
- traveluro.com$338
- trivago.deals$341
- stayforlong.com$348
- hotelsinamerica.com$348
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 46 m away by road, about 1 minute on foot.
- Nearest station1 min walk46 m by road
- Nearest shop: Apple Gourmet3 min walk210 m by road
- Nearest main road: West Street341 m
- The Brooklyn Bridge21 min walk1.5 km by road
- The Empire State Building4.8 km
- Times Square5.5 km
- Rockefeller Center6.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
34 room types, from 27 to 149 m².
- Superior King Room27 m²Sleeps 2
- Superior Queen Room27 m²Sleeps 2
- King Room - Mobility Accessible With Bath Tub27 m²Sleeps 2Bathtub
- King Room - Mobility Accessible With Roll In Shower27 m²Sleeps 2
- Deluxe King Room27 m²Sleeps 2Bathtub
- Deluxe Room, 2 Double Beds, Accessible, City View (Roll In Shower)28 m²Sleeps 3A view, going by the room's name
The other 28 room types
- Superior Room, 1 King Bed, Accessible, City View (Roll In Shower)28 m²Sleeps 2A view, going by the room's name
- Deluxe Room, 1 King Bed, City View28 m²Sleeps 2A view, going by the room's name
- Superior Room, 1 King Bed, City View28 m²Sleeps 2A view, going by the room's name
- Premier King - Hudson River View - High Floor28 m²Sleeps 3BathtubSea or water view
- Premier Two Queen - Hudson River View - High Floor28 m²Sleeps 4BathtubSea or water view
- Deluxe King - City View28 m²Sleeps 3BathtubA view, going by the room's name
- Deluxe Two Queen - City View28 m²Sleeps 4BathtubA view, going by the room's name
- Premier King - Brooklyn Bridge View - High Floor28 m²Sleeps 3BathtubLandmark view
- Queen Room With Bath Tub - Disability Access28 m²Sleeps 2Bathtub
- Queen Room With Roll-In Shower - Disability Access28 m²Sleeps 2
- Premier Room, 1 King Bed, City View33 m²Sleeps 2A view, going by the room's name
- Panoramic Corner King - Brooklyn Bridge View - High Floor33 m²Sleeps 3BathtubLandmark view
- Double Room - Mobility Accessible With Bath Tub36 m²Sleeps 4Bathtub
- Deluxe Double Room With Two Double Beds36 m²Sleeps 4
- Corner Deluxe King - City View37 m²Sleeps 3BathtubA view, going by the room's name
- Junior King Suite39 m²Sleeps 3
- Corner King Junior Suite - Hudson River View - High Floor39 m²Sleeps 4BathtubSea or water view
- Corner King Junior Suite - City View39 m²Sleeps 4BathtubA view, going by the room's name
- Junior Suite With City View39 m²Sleeps 31 Sofa bedA view, going by the room's name
- One-Bedroom King Suite With Parlor39 m²Sleeps 4Sea or water view
- Suite, 1 Bedroom, 2 Bathrooms, City View57 m²Sleeps 4BathtubA view, going by the room's name
- One-Bedroom Suite - Hudson River View57 m²Sleeps 4BathtubSea or water view
- Luxury Suite, 1 Bedroom, Accessible, City View (Roll In Shower)82 m²Sleeps 4A view, going by the room's name
- Luxury Suite, 1 Bedroom, City View82 m²Sleeps 4A view, going by the room's name
- Skyline Suite82 m²Sleeps 42 Sofa bed + 1 super-king bedBathtub
- One World Suite82 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub
- Luxury One-Bedroom King Suite82 m²Sleeps 4
- M Social Suite149 m²Sleeps 61 super-king bed + 1 Queen bed + 1 Sofa bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.9 out of 10. 26% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Tripadvisor rates it 88 out of 100 and Booking network rates it 79. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If breakfast matters to you
Here, 19 of the 24 guests who mention breakfast complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 811 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 55 older, 171 in other languages, 286 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 190 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 13 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.