The Shelburne Sonesta New York
3-star hotel · Murray Hill, New York
Long Weekend score
Good1 serious report in 291 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 83% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 83% of guest comments are praise. 668 praise, 139 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $252 a nighttypical for two, before tax · from $145
- 6 min walkto the nearest station
- 291 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to the Empire State Building896 m by road
- A station within walking distanceA station is 463 m away
- Location178 praise · 1 complain
- Staff174 praise · 17 complain
- Room size93 praise · 2 complain
Against
- Guest photos show wear and dirt10 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition42 complain · 4 praise
- Something broken in the room21 of 291 guests
- Problems in the bathroom15 of 291 guests
- Unexpected charges and refunds14 of 291 guests
What guests reported
What guests say
291 reviews from the last 2 years. Most praised: location (178 guests). Weakest: room condition, where 42 of the 46 who mention it complain.
Location1781Strength
A really good location for staying in NYC
Booking network, September 2026, rated 9/10 by this guest
The hotel was a great location and all the staff were so helpful .
Tripadvisor, July 2026, rated 5/5 by this guest
We had a lot of Broadway activities planned and did find that the hotel was a bit farther away than was ideal for our needs.
Booking network, April 2026, rated 9/10 by this guest
Room size932Strength
Very impressed with the size of the room!
Booking network, August 2026, rated 10/10 by this guest
Staff was friendly, the location was great, and our room was spacious and neatly maintained.
Google, August 2026, rated 5/5 by this guest
It was an overall good stay, we didn’t stay in the hotel much as the room is on the smaller side.
Booking network, April 2026, rated 7/10 by this guest
Beds363Strength
The room was big enough and the bed comfortable.
Booking network, January 2026, rated 9/10 by this guest
Rooms were spacious and bed was really comfortable
Booking network, April 2026, rated 9/10 by this guest
The pull out sofa mattress was lumpy but better on one side than the other.
Google, September 2026, rated 5/5 by this guest
Staff17417Strength
The staff is very friendly.
Google, August 2026, rated 5/5 by this guest
David was amazing amazing amazing he helped me with my bags help me with a taxi give this guy a metal.
Tripadvisor, March 2026, rated 5/5 by this guest
Front desk staff did nothing to help.
Tripadvisor, April 2026, rated 1/5 by this guest
Food234Strength
the restaurant is great and the rooftop is amazing.
Booking network, January 2026, rated 10/10 by this guest
Rooftop restaurant was excellent.
Booking network, April 2026, rated 10/10 by this guest
Views298Mostly good
Perfect location, super nice restaurant on top to see NY at night and view Empire State Building.
Booking network, May 2026, rated 10/10 by this guest
Little did I know we were getting an amazing rooftop lounge/bar w the BEST view of the Empire State building
Booking network, January 2026, rated 10/10 by this guest
We did not have any type of view, but not everyone can...
Booking network, February 2026, rated 9/10 by this guest
Cleanliness7022Mostly good
My room was spacious, very well equipped, calm and clean.
Booking network, March 2026, rated 9/10 by this guest
Spacious clean rooms with decent view.
Booking network, May 2026, rated 10/10 by this guest
Once, I was supposedly given clean towels, but they smelled weird.
Booking network, September 2026, rated 8/10 by this guest
Value159Mostly good
Great value for the price -- clean room, pretty spacious.
Google, January 2026, rated 5/5 by this guest
The property was unreal the pricing was low unsure if we just booked at the right time but we got the deluxe studio and our room was huge considering you’re in New York.
Booking network, January 2026, rated 10/10 by this guest
Too noisy, too expansive for the quality offered
Booking network, May 2026, rated 3/10 by this guest
Breakfast53Mostly good
Had a breakfast and a lunch at the adjoining restaurant, rate both a 10, last night tonight so looking forward to a meal in the rooftop restaurant which looks amazing, Really can't recommend enough, and off your gonna do a show on Broadway see Death Becomes Her, thank meet later,
Tripadvisor, March 2026, rated 5/5 by this guest
I ate breakfast (not included) in the hotel's restaurant; service, environment, and food were good and reasonably priced.
Booking network, June 2026, rated 9/10 by this guest
The breakfast menu in the restaurant off the lobby is small.
Booking network, February 2026, rated 9/10 by this guest
Quiet at night4128Split
Mattress was very worn and soft in the middle, the room feels very dated and in need of an update - the windows aren’t very good at reducing street noise through the night, and and the TV is locked into a pay for streaming service and so no way to watch Netflix or connect your phone.
Google, March 2026, rated 3/5 by this guest
Noisy early morning from the traffic on the street.
Booking network, August 2026, rated 10/10 by this guest
The windows might as well not be there as they do not reduce noise from the outside traffic.
Booking network, April 2026, rated 7/10 by this guest
Room condition442Weak spot
the broken dresser tops and scruffiness realy made it feel ordinary as opposed to special.
Booking network, June 2026, rated 8/10 by this guest
The rooms were a bit tired.
Booking network, April 2026, rated 8/10 by this guest
Looks very dull old and tired.
Booking network, June 2026, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,081 Google ratings
Problems guests raised
Raised most: something broken in the room, in 21 of 291 reviews.
Something broken in the room21 of 2911 in 14 reviews
Doors in the room didn’t close fully and was annoying
Booking network, March 2026, rated 10/10 by this guest
They're outdated, the furniture is broken...
Google, May 2026, rated 3/5 by this guest
Problems in the bathroom15 of 2911 in 19 reviews
A bit pricey and the shower drained a bit slowly.
Booking network, September 2026, rated 10/10 by this guest
Bad sewage smell in the bathroom
Booking network, July 2026, rated 10/10 by this guest
Unexpected charges and refunds14 of 2911 in 21 reviews
They offered us Taxi for airport and gave us a price, but they charged us almost doubled.
Google, August 2026, rated 1/5 by this guest
Also, as a matter of principle, hated that there was an amenities fee.
Booking network, April 2026, rated 8/10 by this guest
Complaints the hotel left unresolved12 of 2911 in 24 reviews
I have a reservation for today and I'm trying to let you know I'm stranded in Boston due to the storm, but I haven't been able to get a response.
Google, September 2026, rated 1/5 by this guest
Bathtub drain very slow and not fixed upon request.
Booking network, June 2026, rated 8/10 by this guest
Heating and air conditioning11 of 2911 in 26 reviews
The rooms are dated, the AC in the rooms is weak, the hallways and elevates are hot, the elevators are slow and crowded, and the bathrooms can be really small.
Tripadvisor, July 2026, rated 3/5 by this guest
Room was cold, heating didnt work.
Booking network, April 2026, rated 3/10 by this guest
Not as shown or booked7 of 2911 in 42 reviews
Fotoğraflarda ki oda manzarası yoktu ama yine de oldukça iyiydi.
Booking network, April 2026, rated 6/10 by this guest
facilities are signifcantly more dated than they photograph.
Booking network, April 2026, rated 7/10 by this guest
Serious reports
1 in 291 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 291 reviews
Faulty door locks and unsafe accommodations
Tripadvisor, January 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: dirty surfaces in 5, stains in 5, peeling paint or cracks in 2 and pests in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (2), private balcony (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$252 is a typical night, from 303 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $149Dearest month: Dec 2026, $402
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$322
- Super.com$351
- clicktrip.com$362
- traveluro.com$365
- trivago.deals$367
- hotelsinamerica.com$370
- billabook.com$384
- besthoteldealsglobal.com$385
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 463 m away by road, about 6 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: 3rd Avenue137 m
- Nearest shop: Taste Of Delicatessen2 min walk178 m by road
- Nearest station6 min walk463 m by road
- The Empire State Building12 min walk896 m by road
- Times Square18 min walk1.3 km by road
- Rockefeller Center22 min walk1.6 km by road
- The Brooklyn Bridge5.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
22 room types, from 30 to 65 m².
- Double Room with Two Double Beds - Disability Access30 m²Sleeps 4
- Queen Room - Disability Access30 m²Sleeps 2
- Queen Room30 m²Sleeps 2
- Double Room with Two Double Beds30 m²Sleeps 4
- Double Room30 m²Sleeps 2
- Room, 2 Queen Beds30 m²Sleeps 4
The other 16 room types
- Guest Room Two Beds Accessible30 m²Sleeps 4
- Quadruple Room30 m²Sleeps 42 Queen bedBathtub
- Deluxe Studio38 m²Sleeps 21 Queen bed
- Deluxe Studio with Two Queen Beds38 m²Sleeps 4
- Studio, 2 Queen Beds, Accessible38 m²Sleeps 4
- Studio Apartment Queen Accessible38 m²Sleeps 2Bathtub
- One Bedroom Terrace Apartment41 m²Sleeps 4BathtubBalcony in its photos
- One Bedroom Terrace Apartment - 2 Beds41 m²Sleeps 6BathtubBalcony in its photos
- One-Bedroom Apartment, Accessible41 m²Sleeps 4Bathtub
- One Bedroom Apartment-Accessible Room41 m²Sleeps 4Bathtub
- Deluxe One-Bedroom Suite42 m²Sleeps 4
- Penthouse, 1 Bedroom42 m²Sleeps 4
- Apartment42 m²Sleeps 61 Sofa bedBathtub
- Apartment, 2 Bedrooms, Terrace65 m²Sleeps 6Balcony
- Penthouse, 2 Bedrooms65 m²Sleeps 6
- SuiteNot statedSleeps 6Not stated
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
22 Google reviewers ticked "Quiet", yet 28 guests complain about noise.
If room condition matters to you
Here, 42 of the 46 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
291 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 847 most recent reviews from Google, Tripadvisor and the Booking network. 291 of them describe a stay in the last 2 years and are the ones counted here; the rest were 142 older, 102 in other languages, 307 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 136 of its 200 newest Google reviews.
- 16 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.