Pestana Park Avenue
4-star hotel · Murray Hill, New York
Long Weekend score
Strong2 serious reports in 299 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 95% of New York hotels
- 87% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 95% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 87% of guest comments are praise. 707 praise, 103 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $283 a nighttypical for two, before tax · from $150
- 5 min walkto the nearest station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to the Empire State Building762 m by road
- A station within walking distanceA station is 351 m away
- Staff248 praise · 4 complain
- Location172 praise · 1 complain
- Cleanliness119 praise · 4 complain
Against
- Room size58 complain · 8 praise
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: staff (248 guests). Weakest: room size, where 58 of the 66 who mention it complain.
Room condition220Strength
Clean, updated rooms, great location, and friendly staff!
Booking network, July 2026, rated 10/10 by this guest
Close to Gran Central Terminal, new rooms, very friendly reception staff!
Google, July 2026, rated 5/5 by this guest
Location1721Strength
Location is great especially for a first time NYC visitor.
Google, July 2026, rated 5/5 by this guest
Very well-located hotel with excellent service.
Tripadvisor, September 2026, rated 5/5 by this guest
The location was further than I thought for my meeting.
Booking network, December 2025, rated 10/10 by this guest
Staff2484Strength
Great location, small but clean and comfortable, and the front desk staff are always courteous and helpful.
Google, September 2026, rated 5/5 by this guest
Very comfortable stay and staff were very polite and helpful.
Booking network, January 2026, rated 10/10 by this guest
The two employees at reception that day completely ignored my request.
Google, June 2026, rated 1/5 by this guest
Cleanliness1194Strength
The room was spotless and the location was perfect for exploring the city on foot.
Tripadvisor, November 2025, rated 5/5 by this guest
The hotel is really nice and clean- they have coffee and snacks in the morning- the choice is pretty limited but still better than nothing.
Google, August 2026, rated 5/5 by this guest
room is too small and not very clean
Booking network, January 2026, rated 6/10 by this guest
Beds293Strength
Very comfortable beds and pillows.
Booking network, December 2025, rated 9/10 by this guest
Comfy beds and very clean.
Booking network, May 2026, rated 10/10 by this guest
But the room was fairly small and the pillows were clunky.
Google, September 2026, rated 4/5 by this guest
Value246Mostly good
The room is great for its price.
Google, September 2026, rated 5/5 by this guest
This is great value for the money for a great location in Manhattan.
Google, July 2026, rated 5/5 by this guest
Pricey for the size of the rooms, but you can’t beat the location and cleanliness!
Google, September 2026, rated 5/5 by this guest
Views288Mostly good
I stayed in superior with city views which I think are worth it
Booking network, February 2026, rated 10/10 by this guest
The views were jaw dropping.
Google, September 2026, rated 5/5 by this guest
We had an internal room and only views of other buildings.
Booking network, December 2025, rated 8/10 by this guest
Quiet at night3913Mostly good
It’s a very pleasant and peaceful place to spend a few days.
Google, July 2026, rated 5/5 by this guest
A beautiful hotel, very comfortable, clean, excellent service, not a noisy area, has a free breakfast , 24 hour coffee.
Tripadvisor, March 2026, rated 5/5 by this guest
Impossible to sleep with the air conditioner on because it’s too loud.
Booking network, March 2026, rated 10/10 by this guest
Breakfast186Mostly good
Everything was perfect: the location, the hotel, the facilities, the friendliness of the staff, the complimentary breakfast, and the cleanliness.
Booking network, August 2026, rated 10/10 by this guest
We really appreciated the cold iced tea, water, coffee, etc in the breakfast nook, as well as bagels in the morning.
Booking network, June 2026, rated 10/10 by this guest
They had 1 frozen gluten free bagel on my first morning, id rather they had told me there was no grab an go.
Booking network, December 2025, rated 8/10 by this guest
Room size858Weak spot
The room was absolutely amazing but unfortunately small.
Booking network, September 2026, rated 10/10 by this guest
Service is awesome, room is small but functional, receptions are so helpful with questions, willing to help you out.
Google, August 2026, rated 5/5 by this guest
The room is cool, but very small.
Google, September 2026, rated 5/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,316 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 8 of 299 reviews.
Heating and air conditioning8 of 2991 in 37 reviews
Tiny and AC went out in the middle of summer but the location is solid.
Google, July 2026, rated 3/5 by this guest
Had a minor issue with the aircon in my room and this issue was quickly , professionally resolved by the staff and I got a new room immediately with working aircon.
Google, July 2026, rated 5/5 by this guest
Problems in the bathroom6 of 2991 in 50 reviews
the shower is nice but the water drains slow
Booking network, August 2026, rated 9/10 by this guest
The shower made the whole bathroom floor wet.
Booking network, September 2026, rated 8/10 by this guest
Unexpected charges and refunds4 of 2991 in 75 reviews
I had a problem with the payment: they charged me a $100 security fee upon arrival to be refunded upon departure, and to this day the amount has not been refunded to my card.
Google, August 2026, rated 3/5 by this guest
Considering that we paid a total of 928.98 USD for 3 nights, and even though the first room we stayed in (because we had no other option) was a lower segment room, it felt a bit opportunistic to me, especially since it was Saturday!
Google, July 2026, rated 3/5 by this guest
Something broken in the room4 of 2991 in 75 reviews
When our air conditioning suddenly stopped working properly, he immediately took care of the situation and went above and beyond to arrange a last-minute room change for us.
Google, August 2026, rated 5/5 by this guest
Not as shown or booked3 of 2991 in 100 reviews
The room was smaller than it looked in photos but still very nice.
Booking network, January 2026, rated 8/10 by this guest
Serious reports
2 in 299 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 299 reviews
Small room, dirty toilette, broken shower tiles almost cut myself.
Booking network, June 2026, rated 3/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: private balcony (3).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$283 is a typical night, from 218 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $165Dearest month: Dec 2026, $420
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$372
- traveluro.com$375
- trivago.deals$378
- h-en.reserving.com$382
- billabook.com$390
- hotelsinamerica.com$394
- Kayak$395
- momondo.com$395
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 351 m away by road, about 5 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Park Avenue101 m
- Nearest shop2 min walk161 m by road
- Nearest station5 min walk351 m by road
- The Empire State Building10 min walk762 m by road
- Times Square13 min walk943 m by road
- Rockefeller Center17 min walk1.2 km by road
- The Brooklyn Bridge6.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 12 to 35 m².
- ADA – Cabin12 m²1 Queen bed
- Cabin12 m²2 Bunk bed
- Classic Room16 m²1 Queen bed
- ADA - Superior Room16 m²1 Queen bed
- ADA – Classic Room16 m²1 Queen bed
- Superior Room with City View16 m²1 Queen bedA view, going by the room's name
The other 4 room types
- Superior Room16 m²1 Queen bed
- Balcony Room18 m²1 Queen bedBalcony
- Junior Suite35 m²1 Queen Bed
- ADA – Junior Suite35 m²1 Queen bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.6 out of 10. 95% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 58 of the 66 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 791 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 159 older, 113 in other languages and 220 with a score but no words.
- The hotel replied to 196 of its 200 newest Google reviews.
- 31 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.