The Westin New York Grand Central
4-star hotel · Murray Hill, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 63% of New York hotels
- 77% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 63% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 77% of guest comments are praise. 509 praise, 152 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $378 a nighttypical for two, before tax · from $159
- 2 min walkto the nearest station
- 288 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 128 m away
- Location126 praise · 1 complain
- Room size37 praise · 2 complain
- Beds29 praise · 3 complain
Against
- On a main road: East 42nd Street18 m from the building
- Room condition28 complain · 4 praise
- Breakfast18 complain · 12 praise
- Unexpected charges and refunds28 of 288 guests
- Quiet at night13 complain · 13 praise
What guests reported
What guests say
288 reviews from the last 2 years. Most praised: staff (167 guests). Weakest: room condition, where 28 of the 32 who mention it complain.
Location1261Strength
Superb location for touring around.
Google, March 2026, rated 4/5 by this guest
The hotel was conveniently located close to excellent restaurants, shopping and the theatre.
Booking network, August 2026, rated 9/10 by this guest
A bit expensive, relatively far from Times Square, and the breakfast isn't up to 5-star hotel standards.
Google, July 2026, rated 4/5 by this guest
Room size372Strength
Spacious rooms and a business, serious, but still clean and welcoming environment.
Tripadvisor, August 2026, rated 5/5 by this guest
The room was spacious & clean.
Google, August 2026, rated 5/5 by this guest
Beds293Strength
The service is great and the beds are comfortable.
Google, June 2026, rated 5/5 by this guest
The bed was lovely and comfortable.
Booking network, June 2026, rated 10/10 by this guest
The hotel has no feather pillows and the ones the have are lumpy and horrible.
Google, July 2026, rated 2/5 by this guest
Views204Mostly good
The rooms on the 40th floor have a great view.
Google, July 2026, rated 5/5 by this guest
The view from our room was simply fantastic!
Google, October 2026, rated 5/5 by this guest
The view was not the best from the side of the hotel we were on.
Booking network, April 2026, rated 10/10 by this guest
Staff16741Mostly good
The location is good, and requests regarding the rooms are handled quickly.
Google, April 2026, rated 4/5 by this guest
just a couple walk away from grand central, it's a great location...The westin team were very friendly and helpful in helping me, from check in process until check out.
Google, June 2026, rated 5/5 by this guest
This is without a doubt the worst place to stay in New York; the service is deplorable and miserable, they lie to guests; all they care about is swiping the card and charging because everything else is a disaster; places like this shouldn't belong to a reputable chain...
Google, July 2026, rated 1/5 by this guest
Food185Mostly good
Shoutout to the burger at the restaurant; it really hit the spot after a long day.
Google, July 2026, rated 5/5 by this guest
We ordered room service once and it was fantastic!
Google, July 2026, rated 5/5 by this guest
Staff incorrectly entered my Marriott rewards selection and I got stuck paying for mediocre food - yogurt was actually spoiled - and management was dismissive of my complaints.
Tripadvisor, August 2026, rated 2/5 by this guest
Cleanliness7825Mostly good
The Westin New York Grand Central was clean and the staff was friendly.
Tripadvisor, November 2025, rated 5/5 by this guest
the rooms are spacious clean and have a nice service Great level for New York.
Tripadvisor, December 2025, rated 4/5 by this guest
For the rate this hotel charges the rooms really need an upgrade and a deep cleaning.
Google, May 2026, rated 3/5 by this guest
Quiet at night1313Split
Only complaint is the noise...at night constant sirens, walls are super thin you can hear your neighbors.
Booking network, March 2026, rated 8/10 by this guest
Hotel is nice but very noisy outside from traffic.
Google, July 2026, rated 1/5 by this guest
All the noice from the street is terrible.
Google, May 2026, rated 2/5 by this guest
Breakfast1218Split
Great location, difficult to get upgrades, crowded breakfast with option to get a couple of items from the shop which are good (yogurt parfait, baked goods, health shots, etc.).
Tripadvisor, April 2026, rated 3/5 by this guest
It’s good location, the breakfast was low quality and limo,
Booking network, October 2025, rated 6/10 by this guest
The breakfast buffet felt a bit overpriced for what you get, so I’d probably order from the menu instead.
Google, September 2026, rated 4/5 by this guest
Value512Weak spot
too expensive, everything had a fee and was charged
Booking network, March 2026, rated 8/10 by this guest
Oh and this amazing fee includes almost nothing.
Google, July 2026, rated 2/5 by this guest
At Christmas time it is the ratio of the very high price.
Tripadvisor, January 2026, rated 5/5 by this guest
Room condition428Weak spot
The bath tub was a little old in our room and was peeling off, but other than that it was all great!
Google, May 2026, rated 4/5 by this guest
Rooms are a bit dated, needs more lighting.
Google, May 2026, rated 5/5 by this guest
Rooms are dated, no lounge, breakfast isn’t anything special.
Google, August 2026, rated 2/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,590 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 28 of 288 reviews.
Unexpected charges and refunds28 of 2881 in 10 reviews
I was charged the full amount of my stay on my card plus the cost of my dinning even though I paid separately.
Booking network, August 2026, rated 8/10 by this guest
Random added fees after the fact.
Booking network, August 2026, rated 1/10 by this guest
Complaints the hotel left unresolved22 of 2881 in 13 reviews
had to stay awake 2 hours or more just waiting for it and called over 3 times to request it- booked the room for 3 so it should’ve already been arranged but concierge says it doesn’t work like that and can’t do anything to help other than remind housekeeping..will never stay here again..on top of…
Google, July 2026, rated 1/5 by this guest
Two nights asking - They ran out of water.
Tripadvisor, April 2026, rated 1/5 by this guest
Expensive food and drinks16 of 2881 in 18 reviews
We were able to check in early no extra charge and the restaurant inside was good too, just pricey to warn ya!
Google, April 2026, rated 5/5 by this guest
Grab and go somewhat pricey 10 dollars for a bottle of water, hmm.
Tripadvisor, April 2026, rated 5/5 by this guest
Something broken in the room15 of 2881 in 19 reviews
It was all amazing except the one light not working and the phone didn’t really have a number to call for room service and the tv was kind of not working too well but other than that everything was well!
Booking network, March 2026, rated 9/10 by this guest
Specifically, we noted the presence of hair strands in the bathroom and significant damage to the furniture, including large chips.
Tripadvisor, July 2026, rated 1/5 by this guest
The lift12 of 2881 in 24 reviews
The Elevators ran a little slow.
Booking network, August 2026, rated 9/10 by this guest
The elevators were absolutely slow snd the construction sign taped on the wall as we exited the elevator was disheartening.
Google, July 2026, rated 1/5 by this guest
Problems in the bathroom10 of 2881 in 29 reviews
Room lighting was poor and our shower tub was a little clogged.
Booking network, October 2025, rated 7/10 by this guest
Our room 1102 had a sort of “permanent urine smell in or around the toilet bowl.
Booking network, August 2026, rated 8/10 by this guest
Serious reports
3 in 288 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 288 reviews
Infact there was a shard of glass in bathroom that I stepped on and cut myself.
Google, August 2026, rated 1/5 by this guest
Room is partially flooded even though we weren’t in it all day.
Tripadvisor, June 2026, rated 1/5 by this guest
Bed bugs or bites1 of 288 reviews
Did not know what was for several days, Come to find out, she was basically eaten alive by bedbugs at her last night in the hotel(can only guess that it was in one of the pillow pillows since I only had a few bites myself).
Tripadvisor, May 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: stains in 5, peeling paint or cracks in 2, building work in 2 and dirty linen in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (1), bathtub (5), event space (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$378 is a typical night, from 301 dates checked in the coming year.
Weekends cost 28% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $232Dearest month: Dec 2026, $485
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$290
- trivago.deals$292
- billabook.com$305
- h-en.reserving.com$322
- evendo.com$330
- travelup.com$353
- Kayak$387
- momondo.com$387
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 128 m away by road, about 2 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: East 42nd Street18 m
- Nearest station2 min walk128 m by road
- Nearest shop: Lotto & Smoke Shop3 min walk204 m by road
- Times Square16 min walk1.2 km by road
- The Empire State Building20 min walk1.5 km by road
- Rockefeller Center20 min walk1.5 km by road
- The Brooklyn Bridge6.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 28 to 96 m².
- Traditional King, Guest room, 1 King28 m²Sleeps 3Bathtub in its photos
- Traditional Double, Guest room, 2 Double28 m²Sleeps 4Bathtub in its photos
- Deluxe King, Guest room, 1 King, Sofa bed28 m²Sleeps 3
- Traditional Double Room with Two Double Beds - Hearing Accessible28 m²Sleeps 4Bathtub in its photos
- Deluxe Double, Guest room, 2 Double28 m²Sleeps 4
- Traditional King Room - Hearing Accessible28 m²Sleeps 3Bathtub in its photos
The other 12 room types
- Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)28 m²Sleeps 4
- Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)28 m²Sleeps 3
- Traditional Double Room with Two Double Beds and Adapted Tub - Mobility Accessible28 m²Sleeps 4Bathtub
- Traditional King Room with Adapted Tub - Mobility Accessible28 m²Sleeps 3Bathtub
- Premium Room, 1 King Bed with Sofa bed32 m²Sleeps 3Bathtub
- Premium King, Larger Guest room, 1 King, Sofa bed33 m²Sleeps 3
- Premium King View, Guest room, 1 King, Sofa bed33 m²Sleeps 3A view, going by the room's name
- Premium Room, 1 King Bed with Sofa bed33 m²Sleeps 3Bathtub
- Suite, 1 King Bed with Sofa bed67 m²Sleeps 4Bathtub
- Suite, 1 King Bed with Sofa bed67 m²Sleeps 4Bathtub
- Suite, 2 Double Beds67 m²Sleeps 4Bathtub
- Presidential Suite, 1 King Bed96 m²Sleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.7 out of 10. 63% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
10 Google reviewers ticked "Quiet", yet 13 guests complain about noise, and East 42nd Street runs 18 m away.
If room condition matters to you
Here, 28 of the 32 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
288 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 740 most recent reviews from Google, Tripadvisor and the Booking network. 288 of them describe a stay in the last 2 years and are the ones counted here; the rest were 211 older, 21 in other languages, 212 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 180 of its 200 newest Google reviews.
- 27 in every 100 reviews thank a staff member by name.
- 18 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.