Kimpton Ashbel New York - Park Avenue
4-star hotel · Murray Hill, New York
Long Weekend score
Good2 serious reports in 298 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 47% of New York hotels
- 82% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 47% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 82% of guest comments are praise. 542 praise, 121 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $430 a nighttypical for two, before tax · from $186
- 4 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to the Empire State Building756 m by road
- A station within walking distanceA station is 323 m away
- Location159 praise · 1 complain
- Beds40 praise · 1 complain
Against
- On a main road: Park Avenue28 m from the building
- Room sizecomplaints rising: 6.1 in 100 a year ago, 11.3 now26 complain · 26 praise
- Heating and air conditioning29 of 298 guests
- A booking not honouredcomplaints rising: 0.0 in 100 a year ago, 14.7 now22 of 298 guests
- Something broken in the room21 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (159 guests). Weakest: room size, where 26 of the 52 who mention it complain.
Location1591Strength
The location of this hotel was magical.
Google, April 2026, rated 5/5 by this guest
Coffee in the morning and ease of access to the whole city makes this hotel a top choice for me and I’ll definitely be back.
Google, July 2026, rated 5/5 by this guest
Beds401Strength
Views were great, bed was comfty, large bathroom with separate tub and shower and there was plenty of space to unwind after a long day of walking in NYC!!
Google, April 2026, rated 5/5 by this guest
God beliggenhet, gode senger, hyggelig personale,
Booking network, August 2026, rated 7/10 by this guest
The mattress so way to firm and that was my only real complaint!
Booking network, April 2025, rated 10/10 by this guest
Staffcomplaints rising: 2.7 in 100 a year ago, 16.7 now15129Mostly good
Staff extremely friendly and helpful.
Google, September 2026, rated 5/5 by this guest
From check-in to check-out, the staff was warm, welcoming, and incredibly attentive.
Google, June 2026, rated 5/5 by this guest
His careless and unfriendly attitude was very disappointing and is the main reason for my low rating.
Google, August 2026, rated 1/5 by this guest
Cleanlinesscomplaints rising: 2.7 in 100 a year ago, 8.0 now6916Mostly good
The rooms are cleaned well everyday, beds are lovely to sleep in and staff are all very friendly and approachable.
Google, July 2026, rated 5/5 by this guest
Very clean, friendly staff and rooms are well designed.
Tripadvisor, March 2026, rated 4/5 by this guest
When arriving to the room every night, we identified that the carpet was not cleaned.
Booking network, April 2026, rated 10/10 by this guest
Views113Mostly good
We had a City View on the 15th floor giving us the perfect view of the Empire State lit up in Knicks colors for their championship win.
Google, June 2026, rated 5/5 by this guest
The location is fantastic, the rooms are comfortable, and many offer wonderful views of the Empire State Building.
Google, June 2026, rated 5/5 by this guest
The final remark is my request for the room with the view was not fullfilled.
Google, April 2026, rated 3/5 by this guest
Room conditioncomplaints falling: 8.1 in 100 a year ago, 1.3 now4114Mostly good
Great hotel, newly refurbished, rooms excellent, very comfortable.
Booking network, March 2026, rated 9/10 by this guest
The redone public areas are very nice, too.
Booking network, September 2026, rated 10/10 by this guest
The surfaces of the nightstands stains, it’s probably water or oil marks, there are coasters in the room, so if they are new they’re not holding up well- it’s Park Ave, folks.
Tripadvisor, May 2026, rated 1/5 by this guest
Valuecomplaints rising: 2.7 in 100 a year ago, 5.3 now2412Mostly good
Location, price and comfort of the room.
Booking network, July 2026, rated 10/10 by this guest
Great value for money hotel in NYC!
Booking network, March 2025, rated 9/10 by this guest
However, considering the room quality, ventilation, and service, I don’t believe it offers good value for the price.
Google, July 2026, rated 3/5 by this guest
Quiet at nightcomplaints rising: 4.7 in 100 a year ago, 8.0 now2119Split
I can hear all of my neighbors in rooms on the floor.
Google, June 2026, rated 1/5 by this guest
There was a party lasted until 2AM on Saturday night and no one posted a notice beforehand.
Google, July 2026, rated 2/5 by this guest
We were also put next to the supply closet so could hear every maid conversations and can really hear it when they are accessing the closet.
Google, June 2026, rated 3/5 by this guest
Room sizecomplaints rising: 6.1 in 100 a year ago, 11.3 now2626Split
i got assigned to the smallest room at this hotel - the room didn even have a table or so- that tiny.
Google, May 2026, rated 2/5 by this guest
The absolute ONLY gripe I have is that the room is kinda small.
Google, August 2026, rated 4/5 by this guest
Like most New York City hotels, the rooms are on the small side, and overpriced.
Google, August 2026, rated 4/5 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,449 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 29 of 298 reviews.
Heating and air conditioning29 of 2981 in 10 reviews
The only issue was the AC not working and it was 92 degrees out.
Tripadvisor, May 2026, rated 4/5 by this guest
The air conditioning wasn’t working on a really hot day.
Google, May 2026, rated 1/5 by this guest
A booking not honouredcomplaints rising: 0.0 in 100 a year ago, 14.7 now22 of 2981 in 14 reviews
Booked Hotel in October for December stay, less than one week before reservation I got an email saying it was cancelled .
Tripadvisor, December 2025, rated 2/5 by this guest
With only 4 days left until my check-in, the hotel cancelled my entire family's reservation, even though I made the reservation in August.
Google, January 2026, rated 1/5 by this guest
Something broken in the room21 of 2981 in 14 reviews
Unfortunately, the hotel’s air-conditioning system is not operational at present.
Tripadvisor, May 2026, rated 2/5 by this guest
The AC does not work, like i mean it is hot when you step in into the room.
Google, May 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 2.0 in 100 a year ago, 11.3 now20 of 2981 in 15 reviews
No water, the airconditioning down as well, dont ever book this hotel, repeated phone calls with no permanent resolution for past 8 hrs!
Tripadvisor, May 2026, rated 1/5 by this guest
IHG customer care was not helpful and did not care to make the situation right.
Tripadvisor, December 2025, rated 1/5 by this guest
Unexpected charges and refundscomplaints rising: 3.4 in 100 a year ago, 6.7 now15 of 2981 in 20 reviews
Not to mention the ridiculous $39 fee!!!
Google, August 2026, rated 1/5 by this guest
They charge for incidental and stuff and don’t tell you much about amenities.
Tripadvisor, July 2026, rated 2/5 by this guest
Problems in the bathroomcomplaints rising: 2.7 in 100 a year ago, 7.3 now15 of 2981 in 20 reviews
When I was there, just for one night while passing through, there was no water in the morning, showering was impossible, and the air conditioning wasn't working properly (it was 32 degrees Celsius outside).
Google, May 2026, rated 2/5 by this guest
The shower was very very poor.
Tripadvisor, October 2025, rated 2/5 by this guest
Serious reports
2 in 298 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 298 reviews
I found water actively pouring through my bathroom ceiling light fixture and pooling on the floor, which I walked through in the dark before realizing what had happened.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: building work in 3, mould or damp in 2 and stains in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$430 is a typical night, from 302 dates checked in the coming year.
Weekends cost 3% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $242Dearest month: Dec 2026, $559
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$418
- Expedia$490
- Hotels.com$490
- travelocity.com$490
- orbitz.com$490
- accommodation.edreams.net$490
- cheaptickets.com$490
- travelup.com$496
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 323 m away by road, about 4 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Park Avenue28 m
- Nearest shop2 min walk154 m by road
- Nearest station4 min walk323 m by road
- The Empire State Building10 min walk756 m by road
- Times Square14 min walk1.1 km by road
- Rockefeller Center19 min walk1.4 km by road
- The Brooklyn Bridge5.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
41 room types, from 19 to 44 m².
- Double Room with Bath Tub - Mobility Accessible19 m²Sleeps 2Bathtub
- Double Room with Roll-In Shower - Mobility Accessible19 m²Sleeps 2Bathtub
- Room, 1 Double Bed, Roll-in Shower (Mobility Accessible)19 m²Sleeps 2
- Room, 1 Double Bed, Accessible Bathtub (Mobility)19 m²Sleeps 2Bathtub
- Room, 1 Double Bed19 m²Sleeps 2
- Standard Room19 m²Sleeps 21 Queen bed + 1 Double bedBathtub
The other 35 room types
- Double Room19 m²Sleeps 2Bathtub
- Essential Queen Room21 m²Sleeps 2Bathtub
- Queen Room - Mobility Accessible with Tub21 m²Sleeps 2Bathtub
- Room, 1 Queen Bed21 m²Sleeps 2
- Room, 1 Queen Bed, Accessible Bathtub (Mobility)21 m²Sleeps 2Bathtub
- King Room With Park Avenue View21 m²Sleeps 2BathtubA view, going by the room's name
- Room, 2 Double Beds22 m²Sleeps 4
- Room, 1 King Bed, Roll-in Shower (Mobility Accessible)22 m²Sleeps 2
- Room, 2 Twin Beds, Accessible Bathtub (Mobility)22 m²Sleeps 2Bathtub
- Double Room With Two Double Beds And Mobility Accessible Roll-In Shower22 m²Sleeps 4Bathtub
- King Room22 m²Sleeps 2Bathtub
- Queen Room with Two Queen Beds23 m²Sleeps 4
- Queen Room with Two Queen Beds and City View23 m²Sleeps 4A view, going by the room's name
- Queen Room with Two Queen Beds, City View and Walk-in Shower23 m²Sleeps 4A view, going by the room's name
- Queen Room with Two Queen Beds and Walk-In Shower23 m²Sleeps 4
- King Room with City View24 m²Sleeps 2A view, going by the room's name
- Premium King Room with Shower and Jetted Bath26 m²Sleeps 2Bathtub
- Premium King Room with City View30 m²Sleeps 2A view, going by the room's name
- Queen Room with Roll-in Shower - Mobility Accessible33 m²Sleeps 2Bathtub
- Suite, 1 Bedroom, Accessible Bathtub (Mobility)44 m²Sleeps 2Bathtub
- One-Bedroom Suite With Tub - Mobility Accessible44 m²Sleeps 2BathtubBalcony in its photos
- Room, 1 Queen BedNot statedSleeps 2
- Room, 1 Twin Bed, Accessible Bathtub (Mobility)Not statedSleeps 2Bathtub
- Room, 1 Double Bed, Accessible Bathtub (Mobility)Not statedSleeps 2Bathtub
- Room, 2 Queen Beds (Bath Shower Combo)Not statedSleeps 4Bathtub
- Room, 1 Double BedNot statedSleeps 2
- Room, 1 Double Bed, Roll-in Shower (Roll-In Shower, Mobility)Not statedSleeps 2
- Room, 2 Queen Beds, City View (Bath Shower Combo)Not statedSleeps 4BathtubA view, going by the room's name
- Room, 2 Queen BedsNot statedSleeps 4
- Room, 1 Queen Bed, Accessible Bathtub (Mobility)Not statedSleeps 2Bathtub
- Room, 2 Queen Beds, City View (Walk-in Shower)Not statedSleeps 4A view, going by the room's name
- Room, 2 Queen Beds, City View (Bath Shower Combination)Not statedSleeps 4BathtubA view, going by the room's name
- Room, 2 Queen Beds (Bath Shower Combination)Not statedSleeps 4Bathtub
- Room, 2 Queen Beds (Walk-in Shower)Not statedSleeps 4
- Premium Room, 1 King Bed, Jetted Tub (Bath Shower Combo)Not statedSleeps 2Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 47% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
21 Google reviewers ticked "Quiet", yet 19 guests complain about noise, and Park Avenue runs 28 m away.
If room size matters to you
Here, 26 of the 52 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 853 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 293 older, 14 in other languages and 248 with a score but no words.
- The hotel replied to 197 of its 200 newest Google reviews.
- 11 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.