Westgate New York Grand Central
4-star resort · Murray Hill, New York
Long Weekend score
GoodNo serious reports. in 298 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of New York hotels
- 82% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 56% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 82% of guest comments are praise. 639 praise, 141 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $249 a nighttypical for two, before tax · from $103
- 4 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 316 m away
- Location194 praise · 0 complain
- Staff172 praise · 22 complain
- Cleanliness83 praise · 13 complain
- Beds49 praise · 6 complain
Against
- On a main road: East 42nd Street29 m from the building
- Room condition21 complain · 7 praise
- Breakfast10 complain · 9 praise
- Problems in the bathroom15 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (194 guests). Weakest: room condition, where 21 of the 28 who mention it complain.
Location1940Strength
Great location close to Grand central.
Booking network, September 2026, rated 9/10 by this guest
Location, Location, location 🎶 ♥️
Google, August 2026, rated 5/5 by this guest
Staff17222Strength
Dining within the area was awesome and the hotel and staff were absolutely amazing and so welcoming and supportive.
Google, July 2026, rated 5/5 by this guest
Location, staff, ameniall-weather, all great.
Google, July 2026, rated 5/5 by this guest
Horrible operator and front desk service - complicated, unhelpful.
Booking network, May 2026, rated 5/10 by this guest
Beds496Strength
Most comfortable bed including pillows, Seating area was perfect and loved the decor.
Booking network, July 2026, rated 8/10 by this guest
OMG the bed and pillows were divine.
Booking network, June 2026, rated 10/10 by this guest
We had a room for 4 so our daughters were on the pull out bed which unfortunately wasn’t very comfortable.
Booking network, April 2026, rated 7/10 by this guest
Cleanliness8313Strength
Quiet and clean rooms, excellent location - close to the metro station, bus stop, walking distance (about 15-20min) from Times Square (yet quiet neighbourhood).
Booking network, May 2026, rated 10/10 by this guest
The room was very spacious and clean, the staff was exceptionally friendly, and the location is great for using Grand Central Terminal.
Google, August 2026, rated 5/5 by this guest
The room had bits of dust under some of the furnishings.
Booking network, April 2026, rated 9/10 by this guest
Room size5415Mostly good
The room was spacious and clean.
Booking network, April 2026, rated 9/10 by this guest
The double was was spacious enough for four adults and quite comfortable.
Google, June 2026, rated 5/5 by this guest
Small rooms, as usual in all 3-star hotels in Manhattan
Booking network, July 2026, rated 10/10 by this guest
Value2411Mostly good
Room was spacious and clean - great value for price paid.
Google, July 2026, rated 5/5 by this guest
Amazing location and value for a couple days
Booking network, April 2026, rated 10/10 by this guest
There another hotels in the neibourhood for same price but much better quality.
Booking network, July 2026, rated 3/10 by this guest
Quiet at night3027Split
Elevators made a sound you could hear in room all night very annoying.
Booking network, August 2026, rated 4/10 by this guest
Noise from other rooms and the corridor, doors closing and the air conditioning.
Booking network, June 2026, rated 8/10 by this guest
Our room had a connecting door, we heard every breath of the mates near us, totally no privacy, other than that as most new york hotels it's quite old and it's seen and felt
Booking network, June 2026, rated 6/10 by this guest
Views1716Split
The room looked out onto a brick wall, so it was a little dark.
Booking network, September 2026, rated 9/10 by this guest
Ett mycket mörkt o dystert rum för du tittar rakt in i en vägg.
Booking network, June 2026, rated 7/10 by this guest
View from the room was into a dirty yard but it’s NYC :)
Booking network, July 2026, rated 8/10 by this guest
Breakfast910Split
The breakfast was too sugary, with several sweet and overly processed items and no savory and not highly processed alternatives,except the bananas..I hardly ate anything.
Booking network, April 2026, rated 9/10 by this guest
The breakfast was too repetitive.
Booking network, June 2026, rated 8/10 by this guest
Breakfast could be improved.
Booking network, June 2026, rated 7/10 by this guest
Room condition721Weak spot
Old mattress - outer edge worn soft and sloped.
Booking network, June 2026, rated 8/10 by this guest
Some of the decor is getting a little tired and the shop could provide healthier options for snacks and breakfast.
Booking network, June 2026, rated 8/10 by this guest
The bathroom was very old, with an old bathtub and curtain.
Booking network, June 2026, rated 8/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,754 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 15 of 298 reviews.
Problems in the bathroom15 of 2981 in 20 reviews
I didn't like how there was no door on the shower, it made water get all over the floor and was obnoxious to clean up
Booking network, May 2026, rated 9/10 by this guest
The shower fixtures in our room were old and a bit leaky.
Booking network, September 2026, rated 8/10 by this guest
Unexpected charges and refunds13 of 2981 in 23 reviews
Please be aware that they misrepresent the nightly hold/deposit online.
Google, September 2026, rated 2/5 by this guest
information of the fees we need to pay at check in was not accurately given in booking.
Booking network, August 2026, rated 10/10 by this guest
Complaints the hotel left unresolved11 of 2981 in 27 reviews
WIFI did not eork in all 3 days during our stay and nothing was done despite repeated requests.
Booking network, August 2026, rated 3/10 by this guest
Even after multiple demands, hotel rejected to issue an invoice for the stay.
Booking network, June 2026, rated 7/10 by this guest
Something broken in the room8 of 2981 in 37 reviews
My key didnt work on the room a few times, it turned out that the electronic room lock was faulty.
Booking network, September 2026, rated 10/10 by this guest
Some pieces were broken and the rooms need better lighting.
Booking network, July 2026, rated 9/10 by this guest
Not as shown or booked6 of 2981 in 50 reviews
Their photo shows a stand lamp, but neither of our rooms had them.
Booking network, June 2026, rated 8/10 by this guest
Heating and air conditioning5 of 2981 in 60 reviews
The a/c unit doesn’t feel cold
Booking network, April 2026, rated 6/10 by this guest
Air conditioning could not be turned off resulting in cold air blowing straight onto the bed whether you liked it or not.
Booking network, May 2026, rated 1/10 by this guest
Serious reports
None found in 298 reviews.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (4), private balcony (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$249 is a typical night, from 260 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $130Dearest month: Dec 2026, $391
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 316 m away by road, about 4 minutes on foot.
- Nearest main road: East 42nd Street29 m
- Nearest shop: Gristedes2 min walk160 m by road
- Nearest station4 min walk316 m by road
- Times Square18 min walk1.4 km by road
- The Empire State Building22 min walk1.6 km by road
- Rockefeller Center23 min walk1.7 km by road
- The Brooklyn Bridge6.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 14 to 30 m².
- Luxe Queen Balcony14 m²Sleeps 2Balcony
- Luxe Queen15 m²Sleeps 2Bathtub in its photos
- Luxe King17 m²Sleeps 2
- Luxe Two Double Beds21 m²Sleeps 4Bathtub in its photos
- Luxe Two Queen Beds21 m²Sleeps 4
- Luxe King Balcony21 m²Sleeps 2Balcony
The other 6 room types
- Luxe Two Queen Beds Balcony23 m²Sleeps 4Balcony
- Luxe King Suite26 m²Sleeps 4
- Luxe One Bedroom King Suite28 m²Sleeps 4
- Luxe One Bedroom Queen Suite28 m²Sleeps 4
- Quadruple Room30 m²Sleeps 41 Sofa bed + 1 Queen bedBalcony in its photos
- Luxe One Bedroom King Balcony Suite30 m²Sleeps 4Balcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 56% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
38 Google reviewers ticked "Quiet", yet 27 guests complain about noise, and East 42nd Street runs 29 m away.
Trip.com rates it 92 out of 100 and Booking network rates it 86. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 21 of the 28 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 890 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 149 older, 123 in other languages and 320 with a score but no words.
- The hotel replied to 195 of its 200 newest Google reviews.
- 13 in every 100 reviews thank a staff member by name.
- 13 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.