Hotel NH Collection New York Madison Avenue
4-star hotel · Murray Hill, New York
Long Weekend score
Strong1 serious report in 296 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 86% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 86% of guest comments are praise. 622 praise, 104 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $288 a nighttypical for two, before tax · from $184
- 5 min walkto the nearest station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to the Empire State Building674 m by road
- A station within walking distanceA station is 404 m away
- Staff194 praise · 19 complain
- Location190 praise · 0 complain
- Cleanliness76 praise · 12 complain
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: staff (194 guests). Weakest: room size, where 23 of the 47 who mention it complain.
Location1900Strength
The hotel is centrally located, easy walk to grand central, Korea town, Madison square park and Eataly.
Tripadvisor, August 2026, rated 5/5 by this guest
Nice hotel, great location.
Tripadvisor, April 2026, rated 5/5 by this guest
Food171Strength
Staff and especially the drinks at MAD bar are exquisite, honestly a hotel that makes you feel special, it is always nice to be there, I will definitely return.
Tripadvisor, August 2026, rated 5/5 by this guest
Serafina is a great restaurant to have for food service.
Booking network, August 2026, rated 10/10 by this guest
Staff19419Strength
Staff were very jovial and always welcoming.
Booking network, July 2026, rated 10/10 by this guest
I stayed 5 nights with my daughter and other than it being a classy a chic hotel with excellent service and staff...the location is amazing!!!!
Tripadvisor, May 2026, rated 5/5 by this guest
The staff wasn't pleasant; we felt like we were bothering them when we asked for something.
Google, September 2026, rated 1/5 by this guest
Beds294Strength
Actually, the room 1403, was very spacious for 3 people, (2+1), bathroom huge, bed very comfy, super matrass and great pillows
Google, September 2026, rated 5/5 by this guest
Fabulous location very comfortable beds and good quality bed linen
Booking network, September 2026, rated 10/10 by this guest
Location couldn’t have been better
Booking network, July 2026, rated 10/10 by this guest
Cleanliness7612Strength
The family room was spacious , clean and very quiet , apart from the noisy air conditioning unit.
Tripadvisor, July 2026, rated 4/5 by this guest
Lovely clean hotel with a great location.
Booking network, July 2026, rated 10/10 by this guest
The room was basically clean but items that hadn't been moved in a while were covered in a layer of dust.
Tripadvisor, June 2026, rated 3/5 by this guest
Breakfast325Strength
I especially recommend the breakfast; don't bother going outside, the buffet was superb.
Google, August 2026, rated 5/5 by this guest
breakfast was good, everything neat and clean, hotel personnel provided assistance, excellent service.
Tripadvisor, May 2026, rated 5/5 by this guest
Breakfast is modest, no spa.
Booking network, June 2026, rated 9/10 by this guest
Value158Mostly good
Great location, amazing rooms and a great value in NYC
Tripadvisor, July 2026, rated 5/5 by this guest
Good value but sad to see a chorus show turn a political manifest in favour of catalan independence...not nice!!
Tripadvisor, April 2026, rated 3/5 by this guest
Too expensive for the room size, but comfortable and clean overall
Booking network, June 2026, rated 8/10 by this guest
Room condition1811Mostly good
The hotel is clean, modern, and located in an excellent area close to many attractions.
Tripadvisor, July 2026, rated 5/5 by this guest
Room condition was great.
Tripadvisor, May 2026, rated 5/5 by this guest
It is dark, anxiety-inducing, and old-fashioned!
Tripadvisor, September 2026, rated 3/5 by this guest
Quiet at night1814Split
The only drawback is that the rooms that face the interior courtyard are very uncomfortable due to the noise of the air conditioning.
Tripadvisor, August 2026, rated 4/5 by this guest
You can definitely hear the traffic noise from the street.
Tripadvisor, July 2026, rated 5/5 by this guest
Room air conditioner are very noisy.
Booking network, August 2026, rated 8/10 by this guest
Views97Split
View was a little bit underwhelming for the extra pay for special view
Booking network, April 2026, rated 9/10 by this guest
Room had no view, and was small.
Booking network, August 2026, rated 6/10 by this guest
Great location in midtown with views of Empire State Building.
Booking network, September 2026, rated 9/10 by this guest
Room size2423Split
room was super super small.
Booking network, May 2026, rated 5/10 by this guest
The room size was smaller than as seen on the website.
Booking network, September 2026, rated 5/10 by this guest
Twin bed rooms can be a little bigger so that wider beds can be used
Booking network, June 2026, rated 9/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,187 Google ratings
Problems guests raised
Raised most: not as shown or booked, in 9 of 296 reviews.
Not as shown or booked9 of 2961 in 33 reviews
Also I do not get how they can class this room as a suite, it was the narrowest darkest room I think I’ve ever stayed in.
Tripadvisor, October 2026, rated 3/5 by this guest
Complaints the hotel left unresolved8 of 2961 in 37 reviews
Reported issue on first day, however the shower never seemed to work correctly (always cold and never able to get it to warm temperature)!
Booking network, July 2026, rated 7/10 by this guest
I could smell weed coming from next door I complained to the receptionist but they didn’t do anything.
Booking network, August 2026, rated 6/10 by this guest
Unexpected charges and refunds4 of 2961 in 74 reviews
One of the doorman booked a taxi to JFK showing a price and then at arrival was 60 usd more - get Uber
Booking network, July 2026, rated 10/10 by this guest
however be careful that they do not charge you twice the price of the stay!
Tripadvisor, April 2026, rated 4/5 by this guest
A booking not honoured4 of 2961 in 74 reviews
One of the rooms was given the wrong bed type than what we reserved so our family was split onto different floors.
Booking network, June 2026, rated 5/10 by this guest
After choosing a king, I was given a full sized bed!
Booking network, May 2026, rated 8/10 by this guest
Something broken in the room4 of 2961 in 74 reviews
One night of my stay, the L-shaped security bracket somehow clicked after I'd closed the door, locking me out.
Google, June 2026, rated 5/5 by this guest
He put us in a lower floor in a room with a stained carpet and a broken curtain rail, which was very odd given that we were staying for almost a week, and were returning guest, so clearly not one-time overnight tourists.
Tripadvisor, April 2026, rated 5/5 by this guest
Problems in the bathroom3 of 2961 in 99 reviews
Pipeline constant odor in the bathroom
Booking network, July 2026, rated 8/10 by this guest
Serious reports
1 in 296 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 296 reviews
The machine was clearly broken and malfunctioned, resulting in me getting burned while trying to use it.
Google, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: gym (1), bar (7), bathtub (1), landmark view (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$288 is a typical night, from 335 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $201Dearest month: Sep 2027, $504
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$315
- traveluro.com$319
- trivago.deals$322
- hotelsinamerica.com$334
- billabook.com$370
- clicktrip.com$393
- hotelprive.net$444
- pilotplans.com$471
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 404 m away by road, about 5 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest shop1 min walk72 m by road
- Nearest main road: Park Avenue101 m
- Nearest station5 min walk404 m by road
- The Empire State Building9 min walk674 m by road
- Times Square13 min walk1.0 km by road
- Rockefeller Center18 min walk1.3 km by road
- The Brooklyn Bridge5.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
21 room types, from 20 to 60 m².
- Superior Room20 m²Sleeps 21 Queen bed + 1 super-king bed
- Premium Twin Room20 m²Sleeps 2
- Deluxe Double Or Twin Room With View21 m²Sleeps 2BathtubA view, going by the room's name
- Deluxe Twin Room With View21 m²Sleeps 2BathtubA view, going by the room's name
- Premium King Room22 m²Sleeps 2Bathtub
- Premium Double or Twin Room with City View22 m²Sleeps 2BathtubA view, going by the room's name
The other 15 room types
- Superior Double Room with View22 m²Sleeps 2A view, going by the room's name
- Superior Twin Room with View22 m²Sleeps 2A view, going by the room's name
- Premium Double or Twin Room with City Views with Extra Bed22 m²Sleeps 3BathtubA view, going by the room's name
- Premium Double Room with View and Terrace22 m²Sleeps 2Balcony in its photosA view, going by the room's name
- Premium Double or Twin Room with City Views with Extra Bed (2 Adults + 1 Child)22 m²Sleeps 3BathtubA view, going by the room's name
- Premium Twin Room with City View22 m²Sleeps 2A view, going by the room's name
- Premium Room with Empire State View22 m²Sleeps 21 super-king bedLandmark view
- Premium Triple Room28 m²Sleeps 31 super-king bed + 1 Sofa bed
- Junior Suite with Extra Bed (2 Adults + 1 Child)31 m²Sleeps 3Bathtub
- Junior Suite with Extra Bed31 m²Sleeps 3Bathtub
- Junior Suite31 m²Sleeps 21 super-king bedBathtub
- Superior Accesible31 m²Sleeps 21 Queen bed
- Family Quadruple Room33 m²Sleeps 42 Double bedBathtub
- Penthouse Park Av. Jr. Suite with Terrace37 m²Sleeps 21 super-king bed
- Tower Suite60 m²Sleeps 21 super-king bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room size matters to you
Here, 23 of the 47 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 810 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 95 older, 119 in other languages, 296 with a score but no words and 4 about the restaurant rather than a stay.
- The hotel replied to 183 of its 200 newest Google reviews.
- 27 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.