The Washington Hotel NYC
3-star hotel · Financial District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 7% of New York hotels
- 57% of guest comments are praise
- 58% of guest photos show no damage
How this score is made
- Rated higher than 7% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 57% of guest comments are praise. 359 praise, 268 complain. Counts for 30% of the score.
- 58% of guest photos show no damage. 35 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $227 a nighttypical for two, before tax · from $98
- 2 min walkto the nearest station
- 300 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 164 m away
- Location104 praise · 0 complain
- Views57 praise · 1 complain
Against
- Guest photos show wear and dirt25 of the 60 photos guests took, and 0 of the hotel's 40
- Room conditioncomplaints rising: 20.0 in 100 a year ago, 36.2 now86 complain · 12 praise
- Cleanlinesscomplaints rising: 14.3 in 100 a year ago, 35.6 now77 complain · 38 praise
- The liftcomplaints falling: 36.4 in 100 a year ago, 20.0 now83 of 300 guests
- Valuecomplaints rising: 5.0 in 100 a year ago, 12.5 now27 complain · 18 praise
What guests reported
What guests say
300 reviews from the last 2 years. Most praised: location (104 guests). Weakest: room condition, where 86 of the 98 who mention it complain.
Location1040Strength
The staff was awesome and the location is fantastic.
Google, April 2026, rated 5/5 by this guest
Top Hotel in top area in NYC with great rooms.
Google, May 2026, rated 5/5 by this guest
Views571Strength
Comfortable room with a view of the two reflecting pools at the World Trade Center.
Google, July 2026, rated 5/5 by this guest
Our room had a decent view of the city.
Google, October 2025, rated 4/5 by this guest
Unfortunately the view was directly towars a construction site.
Google, May 2026, rated 3/5 by this guest
Beds255Mostly good
But the rooms are big, beds comfortable, shower is great, and they have actually got good TV to watch
Google, March 2026, rated 4/5 by this guest
Rooms were clean and the need were very comfortable.
Google, June 2026, rated 5/5 by this guest
Feather pillows are nice, until the flatten to a pancake and then don't offer a lot of support.
Google, October 2025, rated 4/5 by this guest
Room size185Mostly good
Large room, with a large bathroom and the view was perfect.
Google, September 2026, rated 4/5 by this guest
The rooms are spacious, but the bathroom exhaust fan doesn't seem to work.
Google, April 2026, rated 5/5 by this guest
The rooms are smaller than advertised, the shower is a good size, but the bathroom is a bit dated.
Google, October 2025, rated 4/5 by this guest
Quiet at nightcomplaints rising: 0.7 in 100 a year ago, 5.0 now129Split
However, it is a bit noisy when guests get off the elevator.
Google, October 2026, rated 4/5 by this guest
Throughout the night you can hear the cracking in the foundation.
Google, December 2025, rated 3/5 by this guest
Horrible, dirty, noisy and old
Google, October 2026, rated 1/5 by this guest
Staffcomplaints rising: 15.7 in 100 a year ago, 22.5 now7558Split
Staff is very unfriendly.
Google, February 2026, rated 1/5 by this guest
The front desk lady who answers the phone was quite rude and quick to demean someone for calling with a question.
Google, September 2026, rated 1/5 by this guest
Rude, unprofessional staff.
Google, December 2025, rated 1/5 by this guest
Valuecomplaints rising: 5.0 in 100 a year ago, 12.5 now1827Split
It's a lot ( $500 nightly) for NOT a lot.
Google, December 2025, rated 3/5 by this guest
Considering the price paid, we believe these problems are unacceptable.
Google, April 2026, rated 3/5 by this guest
With the prices they charge you would think that even without amenities there would at least just be the simple standard: A CLEAN ROOM.
Google, March 2026, rated 1/5 by this guest
Cleanlinesscomplaints rising: 14.3 in 100 a year ago, 35.6 now3877Weak spot
(11am) (my check in was at 3pm) the bathroom was dirty!
Google, January 2026, rated 2/5 by this guest
Walls all stained and scratched up, bathroom sink and soap bottles have brown stains, shower is super small like a jail cell, towels don’t even look clean, NO WIFI!!
Google, February 2026, rated 1/5 by this guest
There was stains next to the toilet seat so it grossed me out.
Google, September 2026, rated 3/5 by this guest
Room conditioncomplaints rising: 20.0 in 100 a year ago, 36.2 now1286Weak spot
Fabulous hotel, they need some renovations, but for the price, great room, staff and location!
Google, February 2026, rated 5/5 by this guest
Very modernly furnished, but partly showing its age, especially noticeable in the shower.
Google, May 2026, rated 4/5 by this guest
Some wear and tear but let's be honest if you just going to get the hotel for sleeping, showering and recharging after a long day outside, it works.
Google, July 2026, rated 4/5 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,234 Google ratings
Problems guests raised
Raised most: the lift, in 83 of 300 reviews.
The liftcomplaints falling: 36.4 in 100 a year ago, 20.0 now83 of 3001 in 4 reviews
However you really need to fix the elevators, from 3 only 1 was working.
Google, May 2026, rated 4/5 by this guest
A room key is needed to work the elevators, which never works properly.
Google, December 2025, rated 1/5 by this guest
Something broken in the room38 of 3001 in 8 reviews
The tv kept messing up so I also wasn’t able to view anything.
Google, February 2026, rated 1/5 by this guest
The room quality was nowhere near what you’d hope for at that price—dated, and frankly, not worth the expense.The walls in my room were all scuffed, my bathroom light was broken.
Google, April 2026, rated 3/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 6.4 in 100 a year ago, 13.1 now30 of 3001 in 10 reviews
Sorry had to update it- after asking the front desk twice and receiving “we will send some to the room”, they apparently do not offer hand soap to guests.
Google, October 2025, rated 1/5 by this guest
Call to remind us" and each time they told me they forgot and gave it to another room...
Google, January 2026, rated 1/5 by this guest
Problems in the bathroomcomplaints rising: 6.4 in 100 a year ago, 10.6 now26 of 3001 in 12 reviews
Room not clean, restroom smelled like armpit, refrigerator does not work.
Google, June 2026, rated 1/5 by this guest
It’s a four-person room, yet the shower is see-through.
Google, January 2026, rated 2/5 by this guest
Unexpected charges and refundscomplaints rising: 6.4 in 100 a year ago, 10.0 now25 of 3001 in 12 reviews
No coffee, couldn’t get to the rooftop and they charged us $2 per item for luggage storage even though we checked out 2.5 hours early
Google, November 2025, rated 3/5 by this guest
Even though i bought had protection with my purchase, The Washington did not even give me a refund!
Booking network, October 2025, rated 2/10 by this guest
Not as shown or booked24 of 3001 in 12 reviews
The room was nothing like the website.
Google, May 2026, rated 1/5 by this guest
The suite was neglected, heavily worn, and the photos did not reflect reality at all (scratched furniture and floors, upholstered furniture burned by cigarettes…).
Google, November 2025, rated 1/5 by this guest
Serious reports
6 in 300 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard5 of 300 reviews
On our final day, the lobby ceiling collapsed right in front of us, splashing us with an unknown liquid.
Google, February 2026, rated 1/5 by this guest
Safety Violation: Upon entry, the ceiling collapsed, and there was a severe water leak that fell directly on us and our luggage.
Google, February 2026, rated 1/5 by this guest
Harassment or discrimination1 of 300 reviews
The staff working at the hotel front desk made racist jokes about my Asian American eyebrows.
Google, December 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
25 of the 60 guest photos we checked show damage or dirt (42%).
Guest photos showing damage or dirt25 of 6042%
Of 60 guest photos, 25 show damage or dirt: stains in 14, dirty surfaces in 4, peeling paint or cracks in 3 and building work in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bar (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$227 is a typical night, from 87 dates checked in the coming year.
Weekends cost 6% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $110Dearest month: Dec 2026, $309
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$236
- Vio.com$247
- deals.goseek.com$247
- deals.etrip.net$247
- reservationday.com$248
- hotelsinamerica.com$252
- Agoda$266
- luxuryescapes.com$267
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 164 m away by road, about 2 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: West Street95 m
- Nearest station2 min walk164 m by road
- Nearest shop: Eataly3 min walk251 m by road
- The Brooklyn Bridge27 min walk2.0 km by road
- The Empire State Building5.2 km
- Times Square5.9 km
- Rockefeller Center6.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 30 to 98 m².
- King Room - Non-Smoking30 m²Sleeps 2
- Corner King Room - Non-Smoking34 m²Sleeps 2
- Deluxe Double Room with Two Double Beds - Non-Smoking34 m²Sleeps 4
- King Room with Roll-in Shower - Mobility Access/Non-Smoking34 m²Sleeps 2
- Deluxe King Room - Non-Smoking34 m²Sleeps 2
- Double Room with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking34 m²Sleeps 4
The other 8 room types
- King Premier Corner Room, Non-Smoking35 m²Sleeps 2
- One-Bedroom King Suite with City View, Non-Smoking65 m²Sleeps 2A view, going by the room's name
- One-Bedroom King Deluxe Suite with City View, Non-Smoking98 m²Sleeps 2A view, going by the room's name
- 1 King Bed Deluxe Corner RoomNot statedSleeps 2
- 1 King Bed 1-Bedroom Suite with City ViewNot statedSleeps 2A view, going by the room's name
- 1 King Bed Mobility Acccessible RoomNot statedSleeps 2
- 1 King Bed 1-Bedroom Suite Deluxe Room with City ViewNot statedSleeps 2A view, going by the room's name
- 2 Double Beds Mobility Acccessible RoomNot statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 6.7 out of 10. Only 7% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Trip.com rates it 80 out of 100 and Booking network rates it 67. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 86 of the 98 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
300 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 518 most recent reviews from Google, Tripadvisor and the Booking network. 300 of them describe a stay in the last 2 years and are the ones counted here; the rest were 116 older, 4 in other languages and 98 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.