New York Marriott Downtown
4-star hotel · Financial District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 56% of New York hotels
- 83% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 56% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 83% of guest comments are praise. 411 praise, 84 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $577 a nighttypical for two, before tax · from $170
- 3 min walkto the nearest station
- 244 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 225 m away
- Water view14 guest photos show it
- One World Trade Center view11 guest photos show it
- Location130 praise · 1 complain
- Cleanliness56 praise · 7 complain
Against
- On a main road: West Street30 m from the building
- Unexpected charges and refundscomplaints falling: 13.2 in 100 a year ago, 7.2 now24 of 244 guests
- Valuecomplaints rising: 2.8 in 100 a year ago, 5.1 now10 complain · 5 praise
- Breakfast6 complain · 5 praise
What guests reported
What guests say
244 reviews from the last 2 years. Most praised: location (130 guests). Weakest: value, where 10 of the 15 who mention it complain.
Location1301Strength
Location is amazing, surrounding area felt safe, walking distance to battery park to catch the ferry at the statue of liberty, 9/11 museum, financial district.
Google, June 2026, rated 5/5 by this guest
The location is perfect and there are a ton of great eating places nearby.
Google, July 2026, rated 5/5 by this guest
Times Square though was far.
Booking network, December 2024, rated 8/10 by this guest
Views323Strength
The room condition was good, and the view of the Hudson River from the room was amazing.
Google, November 2025, rated 5/5 by this guest
Paid for a room with a veiw of the Statue of Liberty and that is what I received.
Booking network, April 2026, rated 8/10 by this guest
Cleanlinesscomplaints rising: 0.9 in 100 a year ago, 4.3 now567Strength
The rooms were spacious and clean beds were comfortable.
Google, September 2026, rated 5/5 by this guest
The bathrooms were very clean and the shower was amazing (great water pressure!
Google, May 2026, rated 4/5 by this guest
never the cleanest, you have to ask for basically every amenity (no water glasses, vanity kits etc.
Google, June 2026, rated 3/5 by this guest
Room size264Strength
The room was spacious for NYC, and the gym was a “real” one.
Google, March 2026, rated 5/5 by this guest
Beautiful, spacious rooms.
Google, January 2026, rated 5/5 by this guest
Just not big enough but good enough
Tripadvisor, August 2026, rated 4/5 by this guest
Beds102Mostly good
Great location, comfy bed, nice staff
Booking network, October 2025, rated 8/10 by this guest
Beds very comfortable and extra pillows are in the closet.
Google, January 2026, rated 5/5 by this guest
I am a loyal Marriott consumer, this hotel was a total disappointment, although the staff were very friendly the room was extremely small, outdated, with uncomfortable beds and a shower/tub combo that should be updated, no bedside phone charger, etc.
Google, February 2026, rated 1/5 by this guest
Staff10826Mostly good
Rooms are nice and spacious, staff is very courteous, has got Starbucks inside the hotel itself.
Google, August 2026, rated 5/5 by this guest
Lifetime status was acknowledged and rewarded with a harbor view room.
Google, June 2026, rated 5/5 by this guest
However the guy on the FedEx desk clearly hates his job - poor attitude, borderline rude and unprofessional.
Google, August 2026, rated 4/5 by this guest
Food165Mostly good
The restaurant was amazing and the people were friendly.
Google, March 2026, rated 5/5 by this guest
The food in the restaurant was amazing as well as the staff.
Google, July 2026, rated 5/5 by this guest
It has very poor food service from the attached Bills Burger.
Booking network, August 2025, rated 6/10 by this guest
Quiet at nightcomplaints falling: 5.7 in 100 a year ago, 2.9 now1210Split
We stayed here so we could see more of downtown and be close to Dumbo area - we walked- the only complaint I have is we could hear everything in our room from the hallway.
Google, April 2026, rated 4/5 by this guest
There was a stomping noise going on all night and day.
Booking network, August 2026, rated 6/10 by this guest
There was a constant, loud background noise that made it very difficult to sleep.
Google, October 2026, rated 2/5 by this guest
Room condition1110Split
Rooms seem outdated, mine also had a wet carpet due to the AirCon leaking.
Google, June 2026, rated 3/5 by this guest
Nothing specifically bad but in need of modernisation, staff is not particularly welcoming, ...
Google, June 2026, rated 3/5 by this guest
It’s just the facility needs a major upgrade!
Booking network, December 2024, rated 6/10 by this guest
Breakfast56Split
The over head lamp- in the bedroom, the breakfast-not much of choices ,dim and noisy.
Booking network, September 2025, rated 7/10 by this guest
Awesome hotel and breakfast was great.
Google, July 2026, rated 5/5 by this guest
If you stay there try to book a room with lounge access, you get served a very good breakfast and the views are simply amazing, lower manhattan, Statue of Liberty, Hudson river, Jersey City.
Google, March 2026, rated 5/5 by this guest
Valuecomplaints rising: 2.8 in 100 a year ago, 5.1 now510Weak spot
Such an expensive hotel (even for NY).
Tripadvisor, October 2026, rated 2/5 by this guest
Disappointing that there is no room service and the prices are insane.
Google, July 2026, rated 5/5 by this guest
I think it’s really expensive for what it is.
Booking network, July 2025, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,294 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 24 of 244 reviews.
Unexpected charges and refundscomplaints falling: 13.2 in 100 a year ago, 7.2 now24 of 2441 in 10 reviews
The room was booked for 4 people, but we were told that Breakfast is only available for 2 people and the other 2 had to pay.
Google, June 2026, rated 3/5 by this guest
I m a bonvoy VIP member and there was no amenities to use and I was charge $30 destination fee?
Google, May 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints falling: 5.7 in 100 a year ago, 2.9 now10 of 2441 in 24 reviews
After many insistences at the reception, which claimed that they do not sell rooms based on the number of people but on the number of beds, that the king size is still large (!!!), and that the hotel was fully booked, they assigned us a room identical to the one we had booked, but asked us for an…
Tripadvisor, May 2026, rated 2/5 by this guest
The claim was ultimately closed because there was no evidence that the hotel had taken possession of the item.
Google, August 2026, rated 1/5 by this guest
Not as shown or booked5 of 2441 in 49 reviews
I didn’t have a Hudson Riverview hotel
Booking network, July 2026, rated 10/10 by this guest
The room was remotely close to what was shown on the pictures on booking.com.
Booking network, October 2024, rated 2/10 by this guest
The lift5 of 2441 in 49 reviews
Only 2 working and stops on every single floor.
Google, December 2025, rated 1/5 by this guest
Long waiting time for elevator
Google, December 2025, rated 3/5 by this guest
A slow check-in5 of 2441 in 49 reviews
Not particularly warm staff, inflexible verging on rude when asked about a later checkout.
Booking network, April 2025, rated 4/10 by this guest
Very disappointed with our experience at Marriott The reception staff kept us waiting for 2 hours upon arrival with no clear communication or apology.
Booking network, November 2024, rated 5/10 by this guest
Serious reports
3 in 244 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 244 reviews
The food was buffet style, but the offerings were low quality, and made my and my daughters stomachs hurt so bad and we were fighting for the toilet.
Booking network, June 2025, rated 8/10 by this guest
Something stolen1 of 244 reviews
The security guard at the enterance pretend to help us to move luggage and smartly stolen my wife's phone.
Google, September 2026, rated 1/5 by this guest
A physical hazard1 of 244 reviews
Fire extinguishers are all out of service, you have a good chance of burning to death if you stay here.
Google, November 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: gym (2), restaurant (3), bar (1), water view (14), landmark view (11).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$577 is a typical night, from 298 dates checked in the coming year.
Weekends cost 25% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $299Dearest month: Aug 2027, $849
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$394
- billabook.com$398
- Booking.com$489
- Priceline$489
- businesshotels.com$565
- tripening.com$695
- hotelprive.net$788
- trivago.deals$1,201
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 225 m away by road, about 3 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: West Street30 m
- Nearest station3 min walk225 m by road
- Nearest shop: Gristedes3 min walk247 m by road
- The Brooklyn Bridge28 min walk2.1 km by road
- The Empire State Building5.2 km
- Times Square5.9 km
- Rockefeller Center6.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
19 room types, from 30 to 38 m².
- Deluxe King Room30 m²Sleeps 3
- Deluxe King room with Hudson River View30 m²Sleeps 3Sea or water view
- Deluxe King Room with Harbor View30 m²Sleeps 3Landmark view
- Deluxe Double Room with Two Double Beds - Hudson River View30 m²Sleeps 4Sea or water view
- Deluxe King Room with Roll-in Shower - Mobility and Hearing Accessible30 m²Sleeps 3Bathtub
- Deluxe Double Room with Two Double Beds - Hearing Accessible30 m²Sleeps 4Bathtub
The other 13 room types
- Deluxe King Room with Roll-In Shower and Harbor View - Mobility Accessible30 m²Sleeps 3BathtubA view, going by the room's name
- Deluxe Double Room with Transfer Shower - Mobility Accessible30 m²Sleeps 4Bathtub
- Deluxe King Room with Hudson River View - Hearing Accessible30 m²Sleeps 3BathtubSea or water view
- Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)30 m²Sleeps 3Bathtub
- Deluxe King Room - Hearing Accessible30 m²Sleeps 3Bathtub
- Deluxe King Room with Roll-in Shower - Mobility Accessible30 m²Sleeps 3Bathtub
- Deluxe Double Room with Roll-In Shower - Mobility Accessible30 m²Sleeps 4Bathtub
- Deluxe Double Room with Two Double Beds - Harbor View30 m²Sleeps 4Landmark view
- Deluxe Double Room with Two Double Beds30 m²Sleeps 4
- Deluxe King Room with Harbor View - Hearing Accessible30 m²Sleeps 3BathtubSea or water view
- Deluxe King Room with Adapted Tub - Mobility Accessible30 m²Sleeps 3Bathtub
- Junior Corner King Suite with Sofa Bed38 m²Sleeps 3Sea or water view
- Junior Large King Suite with Sofa Bed and Roll-In Shower - Mobility Accessible38 m²Sleeps 3Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 56% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
10 Google reviewers ticked "Quiet", yet 10 guests complain about noise, and West Street runs 30 m away.
If value matters to you
Here, 10 of the 15 guests who mention value complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
244 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 659 most recent reviews from Google, Tripadvisor and the Booking network. 244 of them describe a stay in the last 2 years and are the ones counted here; the rest were 183 older, 20 in other languages, 209 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.