Sofitel Dubai Downtown
5-star hotel · Burj Khalifa, Dubai
Long Weekend score
StrongNo serious reports. in 285 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 71% of Dubai hotels
- 91% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 71% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 91% of guest comments are praise. 536 praise, 51 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $260 a nighttypical for two, before tax · from $138
- 3 min walkto Burj Khalifa / Dubai Mall station
- 285 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceBurj Khalifa / Dubai Mall is 246 m away
- Swimming pool15 guest photos show it
- Burj Khalifa view13 guest photos show it
- Staff215 praise · 12 complain
- Location84 praise · 0 complain
Against
- Room condition4 complain · 4 praise
What guests reported
What guests say
285 reviews from the last 2 years. Most praised: staff (215 guests). Weakest: breakfast, where 11 of the 50 who mention it complain.
Location840Strength
Great location, great food, great service
Tripadvisor, August 2026, rated 5/5 by this guest
Amazing luxuriois experience in a perfect spot.
Booking network, August 2026, rated 10/10 by this guest
Room size220Strength
Amazing hotel in the Dubai downtown with amazing spacious rooms and great pool area with Burj Khalifa view.
Booking network, August 2026, rated 10/10 by this guest
The room is very spacious and the burj khalifa view from the view is just wow.
Tripadvisor, August 2026, rated 5/5 by this guest
Views301Strength
The pool with a view of the Burj Khalifa.
Google, August 2026, rated 5/5 by this guest
Amazing stay was so beautiful we had the burj Khalifa view unreal we mainly came for our daughters 4th birthday at the end Elaine from the play area made her day more special buy making her stuff and teaching her new things amazing soul thank you so much ❤️
Google, August 2026, rated 5/5 by this guest
Staff21512Strength
The kids had a great time, and the staff were friendly, caring, and attentive.
Google, August 2026, rated 4/5 by this guest
We had a great time in the hotel .we like our rooms and swimming pool.thank you to ELAINE In kids club ,she is very patience to our kids and make arts and crafts with her .the kids dont like to go home, they like to stay more with Elaine and we really .highly recommemded this hotel
Google, September 2026, rated 5/5 by this guest
the Food and beverage department specially the pool the service is poor and some of the hotel maintenance is neglected
Booking network, August 2026, rated 8/10 by this guest
Pool211Strength
Fabulous pool, great coffee in the room.
Booking network, August 2026, rated 10/10 by this guest
The pool area was well maintained with a bar and lifeguards.
Booking network, August 2026, rated 10/10 by this guest
Pool closes too early, and pool restaurant should be an option for dinner considering the lovely ambience and views.
Booking network, August 2026, rated 10/10 by this guest
Cleanliness807Strength
Although this hotel is my home away from home here – thanks to its location, the quality of the bed, the room, the swimming pool and the breakfast – the level of attention and daily cleaning provided by Sandeep Reddy have taken that hospitality to an even higher level.
Tripadvisor, September 2026, rated 5/5 by this guest
Cleaning service is really good special mention sandeep peddy...Follows the proper instructions...
Tripadvisor, July 2026, rated 4/5 by this guest
The cleanliness of the rooms was not good, especially the bathroom, and the luggage service was poor.
Google, August 2026, rated 1/5 by this guest
Value71Strength
At all, it was perfect and worth every penny paid.
Booking network, July 2026, rated 10/10 by this guest
The luggages guys should be available and the restaurants i did not prefer to have meal there
Booking network, August 2026, rated 8/10 by this guest
Breakfast3911Mostly good
Everything about the hotel deserves five stars, and all the staff are very helpful the breakfast is excellent, excellent a coffee you can have.
Booking network, September 2026, rated 10/10 by this guest
The breakfast is very good
Tripadvisor, August 2026, rated 4/5 by this guest
Too much crowd during breakfast, other location must be considered to ease the crowd.
Booking network, August 2026, rated 9/10 by this guest
Food206Mostly good
The food was fantastic, with excellent taste and presentation.
Google, October 2026, rated 4/5 by this guest
The food also was very good,different variety,our room is impeccable clean too.thank you for room service definitely will.come back again
Google, August 2026, rated 5/5 by this guest
Beds84Mostly good
Bed was really comfortable, lovely spacious room and comfortable furnishings
Booking network, August 2026, rated 10/10 by this guest
The rooms are nice - the bed is comfy, and the bathroom in the Opera Suite is great - big, spacious and with a wonderful bath tub.
Tripadvisor, September 2026, rated 5/5 by this guest
As a tall person the bed gave a slight banana effect to the body
Booking network, August 2026, rated 8/10 by this guest
Quiet at night64Mostly good
Good gym and pool is quiet.
Tripadvisor, August 2026, rated 5/5 by this guest
Very quiet, great location near metro and hallway to Dubai Mall, nice breakfast options, good pool and gym included.
Tripadvisor, August 2026, rated 5/5 by this guest
Not sound prof as noise and sounds can be heard from outside and on the top of that whenever other guests use their toilets and showers in their rooms the noise of the pumps and pipes can be heard as well .
Booking network, August 2026, rated 8/10 by this guest
Room condition44Split
Didn’t enjoy except the staff the rooms facilities are old
Booking network, August 2026, rated 3/10 by this guest
Thanks Feheem for your hospitality around the newly renovated pool area.
Google, August 2026, rated 5/5 by this guest
Excellent presentation, room was very comfortable and modern.
Booking network, September 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 13,121 Google ratings
Problems guests raised
Raised most: a slow check-in, in 11 of 285 reviews.
A slow check-in11 of 2851 in 26 reviews
Check-in was at 2 PM, and it took forever for them to let us in by 6 PM.
Google, August 2026, rated 1/5 by this guest
Check in is 3pm but they gave the key around 5:30 pm.
Booking network, August 2026, rated 10/10 by this guest
Complaints the hotel left unresolved6 of 2851 in 48 reviews
We raised a concern about it to the reception staff but they ignored it even though they said they will raise it to the senior manager and someone will contact us regarding the same.
Google, September 2026, rated 1/5 by this guest
He didn't fix it and simply turned the light off.
Tripadvisor, September 2026, rated 1/5 by this guest
Serious reports
None found in 285 reviews.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: swimming pool (15), restaurant (7), kids' area (6), bathtub (1), landmark view (13), event space (1).
The hotel says it has no hot tub.
Price, place and rooms
Price
$260 is a typical night, from 303 dates checked in the coming year.
Weekends cost 5% less than weekdays
A typical night, month by month
Cheapest month: Jun 2027, $205Dearest month: Jan 2027, $333
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- billabook.com$255
- h-en.reserving.com$269
- amimir.com$269
- qantas.com$273
- businesshotels.com$275
- Agoda$278
- Trip.com$278
- Booking.com$278
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Burj Khalifa / Dubai Mall station is 246 m away by road, about 3 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Sheikh Zayed Road (north)135 m
- Nearest shop: Zoom3 min walk230 m by road
- Nearest station: Burj Khalifa / Dubai Mall3 min walk246 m by road
- The Burj Khalifa16 min walk1.2 km by road
- The Gold Souk11.3 km
- Dubai airport18.8 km
- Dubai Marina33.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 46 to 243 m².
- Luxury Twin Room46 m²Sleeps 3BathtubSea or water view
- Staycation Package: Includes a 24-hour check-in/check-out and a room rate fully redeemable at select restaurants46 m²Sleeps 31 Queen bedBathtubSea or water view
- Luxury King Room46 m²Sleeps 4BathtubSea or water view
- Luxury Room with King Bed and Coastline View46 m²Sleeps 4BathtubSea or water view
- Luxury Family Room49 m²Sleeps 41 super-king bed + 2 Bunk bedBathtub
- Luxury King Room Club Millésime49 m²Sleeps 4BathtubSea or water view
The other 10 room types
- Luxury King Room Burj Khalifa View49 m²Sleeps 4BathtubLandmark view
- Luxury King Room with Club Access and Burj Khalifa View53 m²Sleeps 4BathtubLandmark view
- Luxury Twin Room with Club Access and Burj Khalifa View53 m²Sleeps 4BathtubLandmark view
- Junior Suite with King Bed and Burj Khalifa View63 m²Sleeps 4BathtubLandmark view
- Luxury Studio Apartment with Burj Khalifa View70 m²Sleeps 41 super-king bedBathtubLandmark view
- One-Bedroom King Apartment83 m²Sleeps 5BathtubSea or water view
- Opera King Suite with Coastline View - Club Access90 m²Sleeps 5BathtubSea or water view
- Two Bedroom Downtown Suite with Double Bed and Two Single Beds - Airport Transfer Included145 m²Sleeps 6BathtubSea or water view
- Presidential Suite with Club Access and Burj Khalifa View147 m²Sleeps 61 super-king bedBathtubLandmark view
- Royal King Suite with View and Club Access243 m²Sleeps 6BathtubA view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.9 out of 10. 71% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 4 of the 8 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
285 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 891 most recent reviews from Google, Tripadvisor and the Booking network. 285 of them describe a stay in the last 2 years and are the ones counted here; the rest were 85 older, 120 in other languages, 388 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 194 of its 200 newest Google reviews.
- 56 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.