Arriva Hotel
2-star hotel · London, London
Long Weekend score
Weak4 serious reports in 298 reviews: bed bugs or bites (4)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 17% of London hotels
- 69% of guest comments are praise
- 57% of guest photos show no damage
How this score is made
- Rated higher than 17% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 69% of guest comments are praise. 521 praise, 236 complain. Counts for 30% of the score.
- 57% of guest photos show no damage. 34 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $108 a nighttypical for two, before tax · from $79
- 6 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 474 m away
- Location201 praise · 0 complain
- Staff113 praise · 14 complain
Against
- On a main road: Swinton Street12 m from the building
- Guest photos show wear and dirt26 of the 60 photos guests took, and 0 of the hotel's 27
- Room condition60 complain · 2 praise
- Room size57 complain · 3 praise
- Quiet at night37 complain · 20 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (201 guests). Weakest: room condition, where 60 of the 62 who mention it complain.
Location2010Strength
The location was good with easy accessibility to the city.
Booking network, September 2026, rated 5/10 by this guest
Location few mins walk from Kings Cross.
Google, July 2026, rated 4/5 by this guest
Staff11314Strength
Thank you to tje staff esp Pedro
Booking network, September 2026, rated 9/10 by this guest
Staff was friendly, location is near underground, buses and trains.
Booking network, September 2026, rated 8/10 by this guest
Reception wasnt friendly.
Booking network, August 2026, rated 3/10 by this guest
Cleanliness9829Mostly good
Clean and comfortable single beds, excellent water pressure (unusually so for London!) in the perfectly kept showers, and of course, amazing location for access to King’s Cross / St Pancras.
Booking network, August 2026, rated 7/10 by this guest
Typical 2 star, clean and friendly.
Booking network, July 2026, rated 7/10 by this guest
The window could not open and the small desk fan was so dusty and dirty that it barely cooled down the room.
Booking network, August 2026, rated 7/10 by this guest
Value5023Mostly good
Value for money, very comfortable facilities.
Booking network, August 2026, rated 9/10 by this guest
Perfect value for money hotel with really friendly staff
Booking network, July 2026, rated 8/10 by this guest
Plus it was pricy for one night
Booking network, August 2026, rated 7/10 by this guest
Beds3416Mostly good
Jako blizu postaje Kings Cross sto je olaksalo kretanje po cijelom Londonu te je put od postaje do hotela osvijetljen i siguran, udobni kreveti i jako dobar value for money.
Booking network, August 2026, rated 8/10 by this guest
The location was great easy to get everywhere, bed was comfy and everything worked fine.
Booking network, July 2026, rated 7/10 by this guest
The room was very small along with the bathroom, the beds were uncomfortable.
Booking network, July 2026, rated 3/10 by this guest
Quiet at night2037Weak spot
Walls seemed very thin though so was quite noisy partucilarly from around 6am when people started to be on the move.
Google, March 2026, rated 4/5 by this guest
Noisy road outside bedroom
Booking network, August 2026, rated 7/10 by this guest
There was a bit of noise from the hallway but once the other guest were in their room it was better.
Booking network, September 2026, rated 6/10 by this guest
Room size357Weak spot
Not enough space in the bedroom, nothing to sit on other than the bed, window needed propping up as it kept dropping.
Booking network, September 2026, rated 7/10 by this guest
Size of room for three was too small.
Booking network, September 2026, rated 4/10 by this guest
Small rooms, no air conditioning
Booking network, July 2026, rated 7/10 by this guest
Room condition260Weak spot
Very tired and needed some modernising.
Booking network, September 2026, rated 7/10 by this guest
The furniture is tired but functional.
Booking network, August 2026, rated 6/10 by this guest
The facilities could do with some tlc.
Booking network, July 2026, rated 5/10 by this guest
Too few mentions to judge: views, food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,505 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 63 of 298 reviews.
Heating and air conditioning63 of 2981 in 5 reviews
DUe to the heatwave, the moment you stepped into the elevator you entered a sauna.
Booking network, July 2026, rated 7/10 by this guest
The room felt quite warm even when it wasn't a hot weather and the air felt very dry so I found myslef struggling with cough and not being able to fall asleep - not sure if ac would solve this but you can feel the lack of it at times.
Booking network, September 2026, rated 7/10 by this guest
Problems in the bathroom28 of 2981 in 11 reviews
No aircon, and a fan that didn’t work well, shower leaked everywhere.
Booking network, July 2026, rated 3/10 by this guest
Shower leaked slightly at the bottom corner, but for 1 nights stay it was fine.
Booking network, July 2026, rated 10/10 by this guest
Something broken in the room22 of 2981 in 14 reviews
Bed bit small & TV didn’t work.
Booking network, September 2026, rated 8/10 by this guest
The room has no AC so during a heatwave it gets unbearably hot.
Booking network, August 2026, rated 4/10 by this guest
Complaints the hotel left unresolved7 of 2981 in 43 reviews
The toilet flush was broken which i reported twice and got no reply, nothing was done about this so me and my partner had no choice but to leave without flushing.
Booking network, August 2026, rated 3/10 by this guest
When we asked, they said, "We don't change sheets, the carpet is clean."
Google, June 2026, rated 1/5 by this guest
Insects or pests6 of 2981 in 50 reviews
The hotel is filthy: flies in the room (and not just a few), the shower has minimal water pressure, long hairs stuck to the wall in the shower, the floor creaks like crazy, and you can hear EVERYTHING from your neighbors.
Google, March 2026, rated 2/5 by this guest
absolutely horrific, DO NOT BOOK HERE!!!, bed bugs and unwashed pillows as well as lack of plug sockets.
Google, June 2026, rated 1/5 by this guest
Mould or damp5 of 2981 in 60 reviews
The room was smell of damp
Booking network, September 2026, rated 7/10 by this guest
The closest and wall had wet marks and mold.
Booking network, September 2026, rated 5/10 by this guest
Serious reports
4 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites4 of 298 reviews
Didn’t take any chances sleeping here in the nude…slept fully clothed and still managed to get one wee bedbug bite.
Google, May 2026, rated 3/5 by this guest
My body is full of bites from bed bugs with the risk I took them home.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
26 of the 60 guest photos we checked show damage or dirt (43%).
Guest photos showing damage or dirt26 of 6043%
Of 60 guest photos, 26 show damage or dirt: peeling paint or cracks in 13, stains in 8, dirty surfaces in 7 and broken fittings in 2, and some photos show more than one. Of the hotel's own 27, 0 do.
What it advertises, against the photos
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$108 is a typical night, from 114 dates checked in the coming year.
Weekends cost 20% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $94Dearest month: Dec 2026, $137
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Booking.com$220
- secure-bookings.net$232
- Vio.com$232
- deals.etrip.net$232
- Agoda$236
- Super.com$236
- skyscanner.net$236
- Priceline$236
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 474 m away by road, about 6 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Swinton Street12 m
- Nearest shop: Premier Food & Wine2 min walk170 m by road
- Nearest station6 min walk474 m by road
- The British Museum24 min walk1.8 km by road
- Big Ben3.8 km
- Buckingham Palace4.5 km
- Tower Bridge4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
5 room types, from 10 to 17 m².
- Triple Room10 m²Sleeps 31 Twin bed + 1 Double bed
- Double Room12 m²Sleeps 2
- Single Room12 m²Sleeps 1
- Twin Room13 m²Sleeps 2
- Quadruple Room17 m²Sleeps 42 Twin bed + 1 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.2 out of 10. Only 17% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
20 Google reviewers ticked "Quiet", yet 37 guests complain about noise, and Swinton Street runs 12 m away.
If room condition matters to you
Here, 60 of the 62 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 87 photos checked · updated 10 October 2026
- We collected this hotel's 888 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 125 older, 147 in other languages and 318 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- We looked at 87 photos: the first 27 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.