The Z Hotel Trafalgar
3-star hotel · London, London
Long Weekend score
Good1 serious report in 298 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 74% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 74% of guest comments are praise. 563 praise, 196 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $203 a nighttypical for two, before tax · from $85
- 5 min walkto Charing Cross (Exit 1) station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceCharing Cross (Exit 1) is 366 m away
- Location235 praise · 0 complain
- Staff123 praise · 8 complain
- Cleanliness85 praise · 15 complain
Against
- Room size109 complain · 2 praise
- Heating and air conditioning39 of 298 guests
- Something broken in the room20 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (235 guests). Weakest: room size, where 109 of the 111 who mention it complain.
Location2350Strength
Location excellent staff very knowledgeable and gave excellent customer service will defiantly stay again
Booking network, August 2026, rated 10/10 by this guest
The location is very close to the most important venues.Employees are smiley, kind and great people.Rooms are even better.The charging stations in the room are regulat USB compatible, which is one of the most important benefits for solo travelers like me.
Google, August 2026, rated 5/5 by this guest
Staff1238Strength
Great location, very pleasant staff, good towels, bed linen.
Booking network, May 2026, rated 7/10 by this guest
Welcoming staff, both at reception and at the bar/restaurant.
Booking network, August 2026, rated 9/10 by this guest
Staff were rude at check in.
Booking network, May 2026, rated 5/10 by this guest
Cleanliness8515Strength
They were clean and the team very helpful.
Booking network, June 2026, rated 7/10 by this guest
The rooms were clean, the staff were friendly and helpful, and the location was fantastic.
Booking network, August 2026, rated 10/10 by this guest
Way too expensive for a dirty dorm room.
Booking network, June 2026, rated 1/10 by this guest
Value4414Mostly good
I got a good deal at under £70 pounds not sure I would pay much more even for London.
Tripadvisor, September 2026, rated 5/5 by this guest
Great location, value pricing, very small rooms.
Booking network, July 2026, rated 8/10 by this guest
Totally understand the concept of the hotel and it’s convenience but at £250+ per night this is excessive for what you receive
Booking network, June 2026, rated 7/10 by this guest
Room condition155Mostly good
Th room was modern and very clean.
Booking network, July 2026, rated 10/10 by this guest
Modern decor and location made up for it.
Booking network, May 2026, rated 8/10 by this guest
The bed was very uncomfortable very hard mattresses need updating.
Booking network, May 2026, rated 6/10 by this guest
Quiet at night2215Split
Very noisy rooms couldn’t sleep at all, staff keeping opening hallway doors on bottom floor all you can hear is plates and cutlery clanging there’s not any consideration at all towards guests trying to sleep!
Google, August 2026, rated 1/5 by this guest
The only downside is the soundproofing; suitable for short stays.
Google, September 2026, rated 5/5 by this guest
The room was located on ground floor ,close to bar and restaurant area ,very noisy, especially very early in the morning.,very noisy from upstairs rooms aswell ,needs more sound proofing.
Booking network, September 2026, rated 7/10 by this guest
Breakfast1511Split
The breakfast omelette was a nasty microwave job with no taste.
Booking network, July 2026, rated 6/10 by this guest
There's no chair to put your belongings on, cleaning is only done every two days (the same goes for the bottled water), there's very little storage space, no phone to call reception, and the breakfast doesn't live up to the high price.
Google, May 2026, rated 3/5 by this guest
Breakfast was very expensive for what it was
Booking network, July 2026, rated 7/10 by this guest
Beds2219Split
The bed was very hard and uncomfortable, unfortunately I wouldn’t stay again purely for this reason.
Booking network, July 2026, rated 7/10 by this guest
Bed had a huge dip in the mattress so was an uncomfortable nights sleep.
Google, June 2026, rated 4/5 by this guest
The bed was a bit hard for me but my daughter loved it.
Booking network, July 2026, rated 9/10 by this guest
Room size2109Weak spot
The rooms are a bit small but very clean.
Google, August 2026, rated 5/5 by this guest
Perhaps placing one or two folding chairs so if you want to invite friends in, they have a place to sit.
Booking network, June 2026, rated 9/10 by this guest
but it was way to small, hard to get dry after shower in such a small space, nowhere for our belongings.
Booking network, August 2026, rated 6/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,277 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 39 of 298 reviews.
Heating and air conditioning39 of 2981 in 8 reviews
No communication before hand about the lifts not working and the air conditioning, it was 25 degree heat outside imagine what that was like inside a room with no AC and no windows on the 4TH FLOOR
Booking network, June 2026, rated 1/10 by this guest
Air con didn’t work well enough either so it felt claustrophobic.
Booking network, July 2026, rated 7/10 by this guest
Something broken in the room20 of 2981 in 15 reviews
tv didnt work either, but i was able to mirror my tablet to it, luckily I brought it
Booking network, May 2026, rated 5/10 by this guest
Not much as the room was not disabled friendly as the bed was against a wall so we had to climb over each other and the shower was broken and they never attempted to repair.
Booking network, June 2026, rated 1/10 by this guest
Problems in the bathroom17 of 2981 in 18 reviews
After a very hot night I went to use the shower in the morning to find it only dripping out full power and cold.
Booking network, July 2026, rated 1/10 by this guest
It was very clean, though disappointingly, there was a smell of drain in the shower room.
Google, August 2026, rated 3/5 by this guest
Complaints the hotel left unresolved12 of 2981 in 25 reviews
The air conditioning didn’t work in the room & when I asked the staff nothing was done I wasn’t the only one complaining about the extreme heat in the room
Booking network, May 2026, rated 1/10 by this guest
I told the reception but they did nothing about it.
Booking network, August 2026, rated 5/10 by this guest
The lift9 of 2981 in 33 reviews
Elevator was broken so it was uncomfortable when I had to check out and carry the suitcase, but a staff ended helping me and carrying my bag, so it made it up
Booking network, May 2026, rated 9/10 by this guest
Lifts out of order but thankfully I was only on the second floor.
Booking network, May 2026, rated 7/10 by this guest
Not as shown or booked5 of 2981 in 60 reviews
The hotel was advertised as having airconditioning which wasn't working.
Booking network, July 2026, rated 4/10 by this guest
The rooms are even smaller than the pictures suggest.
Google, September 2026, rated 2/5 by this guest
Serious reports
1 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 298 reviews
My daughter and I literally couldn't breathe in the room, and we started to feel nauseous, then we vomited.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: peeling paint or cracks in 3, stains in 1, dirty linen in 1 and pests in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (1), bar (2).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$203 is a typical night, from 298 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $126Dearest month: Jun 2027, $271
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$196
- Vio.com$198
- deals.goseek.com$198
- deals.etrip.net$198
- Booking.com$214
- h-en.reserving.com$216
- deals.dealbase.com$216
- travelmyth.co.uk$216
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Charing Cross (Exit 1) station is 366 m away by road, about 5 minutes on foot. There are 22 bars or clubs within 200 metres.
- Nearest main road: Strand111 m
- Nearest shop: Sainsbury's Local4 min walk324 m by road
- Nearest station: Charing Cross (Exit 1)5 min walk366 m by road
- The British Museum17 min walk1.3 km by road
- Big Ben19 min walk1.4 km by road
- Buckingham Palace28 min walk2.1 km by road
- Tower Bridge4.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 9 to 14 m².
- Z Inside Double (without a window)9 m²
- Club Double Room9 m²
- Double Room9 m²
- Z Inside Queen (without a window)10 m²
- Club Queen Room10 m²
- Queen Room10 m²
The other 2 room types
- Queen Room - Disability Access14 m²
- Z Inside Queen Accessible (without a window)14 m²
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
44 Google reviewers ticked "Quiet", yet 15 guests complain about noise.
If room size matters to you
Here, 109 of the 111 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 889 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 193 older, 91 in other languages and 307 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.