Conrad London St. James
5-star hotel · London, London
Long Weekend score
Strong2 serious reports in 254 reviews: a physical hazard (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 92% of London hotels
- 90% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 92% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 90% of guest comments are praise. 602 praise, 70 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $509 a nighttypical for two, before tax · from $324
- 1 min walkto the nearest station
- 254 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to Big Ben713 m by road
- A station within walking distanceA station is 42 m away
- Staff210 praise · 16 complain
- Location144 praise · 2 complain
- Breakfast72 praise · 10 complain
Against
- Complaints the hotel left unresolved14 of 254 guests
- A slow check-in12 of 254 guests
What guests reported
What guests say
254 reviews from the last 2 years. Most praised: staff (210 guests). Weakest: room size, where 11 of the 31 who mention it complain.
Location1442Strength
Staff is great, location was amazing to almost all locations to walk (we don’t mind walking - remember to bring umbrella).
Google, June 2026, rated 5/5 by this guest
The location is really convenient with easy access from the main overground rail stations into London from the airports ir around the UK.
Google, June 2026, rated 5/5 by this guest
but less so far Covent Garden, West End theatres, the British Museum, Oxford and Regent Streets.
Tripadvisor, September 2026, rated 5/5 by this guest
Beds251Strength
The rooms are nice, beds are very comfortable.
Google, April 2026, rated 5/5 by this guest
The rooms are very nice and the bed is super comfy.
Google, February 2026, rated 5/5 by this guest
Like most hotels, the pillows weren't dense enough to support my head while sleeping.
Tripadvisor, July 2026, rated 5/5 by this guest
Staff21016Strength
Great location and amazing staff
Tripadvisor, July 2026, rated 4/5 by this guest
The staff team is consistently excellent.
Booking network, March 2026, rated 9/10 by this guest
Service is not good and a few of the staff are quite rude.
Tripadvisor, June 2026, rated 3/5 by this guest
Breakfast7210Strength
The breakfast was amazing with so many options to choose from.
Tripadvisor, August 2026, rated 5/5 by this guest
Breakfast and service much better downstairs
Google, September 2026, rated 4/5 by this guest
The breakfast could have been more international; consequently, we did not make use of it.
Google, September 2026, rated 5/5 by this guest
Food375Strength
The drinks were made deliciously and the food was great from the cooks.
Google, August 2026, rated 5/5 by this guest
The food is amazing and the staff are very friendly, attentive and professional
Booking network, April 2026, rated 10/10 by this guest
More hot vegetarian choices
Booking network, August 2026, rated 10/10 by this guest
Cleanliness519Strength
Of course the rooms are 5 star, clean, and
Tripadvisor, August 2026, rated 5/5 by this guest
Friendly, helpful staff and a very clean and comfortable room.
Tripadvisor, August 2026, rated 5/5 by this guest
The rooms are tired, furniture is dirty, curtains are tattered and stained and the walls need painting.
Tripadvisor, June 2026, rated 3/5 by this guest
Quiet at night255Mostly good
The hotel is beautiful, with a serene atmosphere, friendly & helpful staff and very comfortable beds.
Google, March 2026, rated 5/5 by this guest
Very quiet rooms - had a room looking inside the building - was very quiet, good for business travel.
Booking network, April 2026, rated 9/10 by this guest
Bedroom very small , shower door wouldn’t open wide to accommodate shower head , noisy air con , squeaky sliding bathroom door
Booking network, June 2026, rated 7/10 by this guest
Room condition94Mostly good
Rooms in excellent condition and superior housekeeping.
Tripadvisor, June 2026, rated 5/5 by this guest
The rooms refurbish very clean great breakfast.Dining room also very modern.Appreciate the service especially Sid during breakfast time.
Google, March 2026, rated 5/5 by this guest
* The room was comfortable, although perhaps a bit dated.
Google, August 2026, rated 3/5 by this guest
Room size2011Mostly good
convenient location just south of St James' Park; high quality facilities and comfortable, spacious (for London) rooms; great bar.
Booking network, June 2026, rated 9/10 by this guest
The rooms were great and spacious and the staff was wonderfully helpful.
Google, June 2026, rated 5/5 by this guest
Breakfast was superb, room was quite small, was expecting something bigger for a deluxe king size.
Booking network, March 2026, rated 7/10 by this guest
Value97Split
Fantastic location for exploring London landmarks with easy transport links
Booking network, June 2026, rated 8/10 by this guest
The cost for us is considered a treat but worth it.
Booking network, August 2026, rated 10/10 by this guest
My favourite hotel in London (in terms of overall value).
Google, July 2026, rated 5/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,459 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 14 of 254 reviews.
Complaints the hotel left unresolved14 of 2541 in 18 reviews
I have called twice and emailed several times, but no one from the service desk will reply.
Google, September 2026, rated 2/5 by this guest
When I said this during checkout, without any emotion, I was just told that next time I should ask for a room in a different part of hotel.
Booking network, March 2026, rated 6/10 by this guest
A slow check-in12 of 2541 in 21 reviews
Had to wait a long time to check in.
Booking network, May 2026, rated 7/10 by this guest
Check-in a little rough, be patient.
Google, August 2026, rated 5/5 by this guest
A booking not honoured3 of 2541 in 85 reviews
Limited room availability- hotel seemed to have been fully booked so we had to wait quiet a while for check in and the room switch, construction happening near our initial room with the ac issue- rooms on that floor should have been closed to guest.
Tripadvisor, August 2026, rated 4/5 by this guest
Check-in took half an hour, only for us to be assigned twin rooms when we had booked and paid more for king rooms.
Booking network, September 2026, rated 1/10 by this guest
Problems in the bathroom3 of 2541 in 85 reviews
The shower door is a bit tricky to use, which can cause some water to leak out.
Booking network, April 2026, rated 10/10 by this guest
Our shower door hit the shower head and could not open all the way
Google, May 2026, rated 5/5 by this guest
Serious reports
2 in 254 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 254 reviews
Good location but extremely dangerous shower design.
Google, July 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
Guests’ photos confirm: restaurant (3), bar (3), bathtub (2), event space (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$509 is a typical night, from 302 dates checked in the coming year.
Weekends cost 8% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $336Dearest month: Jun 2027, $660
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$391
- stayforlong.co.uk$404
- catchit.com$409
- amimir.com$411
- lastminute.com$412
- closesthotel.com$412
- accommodation.edreams.co.uk$412
- travelmyth.co.uk$413
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 42 m away by road, about 1 minute on foot. There are 6 bars or clubs within 200 metres.
- Nearest station1 min walk42 m by road
- Nearest main road: Victoria Street117 m
- Nearest shop: Portlands express3 min walk256 m by road
- Big Ben10 min walk713 m by road
- Buckingham Palace11 min walk831 m by road
- The British Museum2.6 km
- Tower Bridge4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 26 to 123 m².
- King Superior Room26 m²Sleeps 2
- Twin Superior Room26 m²Sleeps 2
- King Deluxe Room28 m²Sleeps 2Bathtub
- Twin Deluxe Room28 m²Sleeps 2Bathtub
- King Executive Room with Lounge Access36 m²Sleeps 2Bathtub
- King Executive Accessible with Lounge Access36 m²Sleeps 2
The other 12 room types
- Junior Suite with Lounge Access36 m²Sleeps 31 super-king bedBathtub
- Family Room / 1 King Bed and 1 Single Bed36 m²Sleeps 3Bathtub
- Twin Executive Room with Lounge Access36 m²Sleeps 2Bathtub
- One Bedroom Duplex Suite with Lounge Access45 m²Sleeps 2Bathtub
- One Bedroom Suite with Lounge Access54 m²Sleeps 3Bathtub
- Family Connecting Room56 m²Sleeps 42 Single bed + 1 Double bed
- One Bedroom Deluxe Suite with Lounge Access58 m²Sleeps 4Bathtub
- Two Bedroom Suite with Lounge Access80 m²Sleeps 4Bathtub
- Conrad Suite with Lounge Access123 m²Sleeps 21 king bedBathtub
- King Accessible Superior RoomNot statedSleeps 0
- Executive Family Room with Lounge AccessNot statedSleeps 0Not statedBathtub
- Twin Accessible Superior RoomNot statedSleeps 0
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 92% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 7 of the 16 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
254 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 648 most recent reviews from Google, Tripadvisor and the Booking network. 254 of them describe a stay in the last 2 years and are the ones counted here; the rest were 93 older, 55 in other languages, 200 with a score but no words and 46 about the restaurant rather than a stay.
- The hotel replied to 118 of its 200 newest Google reviews.
- 39 in every 100 reviews thank a staff member by name.
- 22 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.