citizenM London Bankside
4-star hotel · London, London
Long Weekend score
Strong1 serious report in 290 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 86% of London hotels
- 79% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 86% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 79% of guest comments are praise. 482 praise, 125 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $268 a nighttypical for two, before tax · from $120
- 8 min walkto Southwark Station
- 290 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceSouthwark Station is 590 m away
- Location127 praise · 3 complain
- Staff125 praise · 13 complain
- Cleanliness54 praise · 9 complain
- Room condition45 praise · 6 complain
Against
- On a main road: Southwark Street26 m from the building
- Room sizecomplaints rising: 14.1 in 100 a year ago, 26.2 now58 complain · 6 praise
- Heating and air conditioning39 of 290 guests
- Something broken in the room22 of 290 guests
- Problems in the bathroomcomplaints rising: 3.4 in 100 a year ago, 8.5 now17 of 290 guests
What guests reported
What guests say
290 reviews from the last 2 years. Most praised: location (127 guests). Weakest: room size, where 58 of the 64 who mention it complain.
Location1273Strength
Good location with nice places around to visit, specially the Padella Borough Market, if you like the traditional markets it will be a nice experience.
Google, June 2026, rated 5/5 by this guest
Great location, great decor with a funky vibe and loved the rooms - very comfortable and so cool with everything operated from the ipad.
Tripadvisor, November 2025, rated 5/5 by this guest
Other than the fact that it was a bit removed from central London given that it is located on the Southbank, it was a good bank for your buck.
Booking network, May 2025, rated 10/10 by this guest
Beds433Strength
Rooms are tight but beds are comfortable.
Tripadvisor, October 2025, rated 3/5 by this guest
Although the room is somewhat small, the bed is huge and very comfortable.
Tripadvisor, October 2025, rated 4/5 by this guest
Bed wasn’t comfy and soundproofing to the hallway needs improvement.
Booking network, August 2025, rated 10/10 by this guest
Staffcomplaints rising: 2.7 in 100 a year ago, 6.4 now12513Strength
Great location, Awesome Staff, Cool Decor
Tripadvisor, July 2026, rated 4/5 by this guest
A huge thank you to the front desk team, especially Mir, Andréa, and Arold, for their kindness and professionalism during our stay.
Google, March 2026, rated 5/5 by this guest
Tiniest rooms, no room service, and the staff miss the mark on professionalism/edicate.
Google, March 2026, rated 2/5 by this guest
Breakfast364Strength
Modern with very friendly staff and a good breakfast.
Google, January 2026, rated 4/5 by this guest
In this particular version it’s best to avoid the restaurant for main meals but breakfast, tea/coffee are excellent.
Google, July 2026, rated 5/5 by this guest
Breakfast is a bit pricey…
Google, March 2026, rated 5/5 by this guest
Room condition456Strength
Not a great view from the room but super modern features.
Google, March 2026, rated 5/5 by this guest
Great hotel - room was modern, compact but really comfortable.
Google, October 2025, rated 5/5 by this guest
Avoid this hotel as poor maintenance and unhelpful staff
Tripadvisor, July 2025, rated 1/5 by this guest
Cleanlinesscomplaints rising: 1.3 in 100 a year ago, 5.0 now549Strength
The room was clean and the bed comfortable, but I'm not sure if the air conditioning was broken or not working.
Google, July 2026, rated 4/5 by this guest
Rooms are small but spotless and comfy.
Google, November 2025, rated 5/5 by this guest
The hotel is very nice but they didn't clean my room any of the days I was there and that's very, very important; it was marked for cleaning.
Google, January 2026, rated 1/5 by this guest
Valuecomplaints rising: 1.3 in 100 a year ago, 9.2 now2615Mostly good
Good value, comfy rooms and really well located
Google, October 2025, rated 5/5 by this guest
Prices are very good for what you get overall.
Google, September 2026, rated 5/5 by this guest
This must have been the smallest room I’ve stayed in for a long time, and the room came at a high price.
Google, September 2026, rated 3/5 by this guest
Quiet at nightcomplaints rising: 2.0 in 100 a year ago, 7.8 now2014Split
Great location in London but room was too noisy.
Tripadvisor, October 2025, rated 4/5 by this guest
There was a constant hissing noise from the plumbing in the restroom.
Google, February 2026, rated 3/5 by this guest
In addition, the sink kept making noises during the night and there was a bad smell coming from it.
Google, March 2026, rated 3/5 by this guest
Room sizecomplaints rising: 14.1 in 100 a year ago, 26.2 now658Weak spot
Poorly maintained rooms everything just too small or awkwardly decorated.
Tripadvisor, October 2025, rated 1/5 by this guest
Rooms are small with bathrooms added as an afterthought, no kettle / tea / coffee in the room.
Google, June 2026, rated 2/5 by this guest
Excellent location, good breakfast, spacious rooms, but with some signs of wear and tear.
Google, August 2026, rated 5/5 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,419 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 39 of 290 reviews.
Heating and air conditioning39 of 2901 in 7 reviews
Very small rooms Airco doesn’t work properly and you cannot open the window.
Google, July 2026, rated 2/5 by this guest
The AC system could definitely use some improvement, though.
Google, September 2026, rated 4/5 by this guest
Something broken in the room22 of 2901 in 13 reviews
The bathroom was more like a shower cabin, which we actually didn't mind, but the door wouldn't stay closed and kept swinging open unless we held it in place.
Google, August 2026, rated 4/5 by this guest
The iPad that controls the room kept not charging (broken wire) and the app was broken due to the Marriott merger so there were more hiccups than I expected from Citizen M.
Tripadvisor, November 2025, rated 4/5 by this guest
Problems in the bathroomcomplaints rising: 3.4 in 100 a year ago, 8.5 now17 of 2901 in 17 reviews
Bad smell and disgusting shower drain.
Google, July 2026, rated 1/5 by this guest
Mine smelled like rotten eggs.
Google, September 2026, rated 3/5 by this guest
The liftcomplaints falling: 4.7 in 100 a year ago, 2.1 now10 of 2901 in 29 reviews
One of the two elevators is always out of order.
Google, September 2026, rated 4/5 by this guest
One of the elevators was out of order, so there’s extra long wait times to get to the room, I had to take the stairs.
Google, October 2025, rated 3/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 1.3 in 100 a year ago, 4.3 now8 of 2901 in 36 reviews
I tried calling the hotel many times with no answer and also tried using the hotel service email (as recommended on their website) and still no answer, even after two follow-ups.
Google, December 2025, rated 3/5 by this guest
Repeatedly requested them to fix this when I was staying, they never did.
Google, January 2026, rated 2/5 by this guest
Unexpected charges and refunds6 of 2901 in 48 reviews
We had a small billing error upon checkout which I hope citizenM and will rectify.
Tripadvisor, October 2025, rated 4/5 by this guest
Pre-booked and pre-paid, checking CC invoice afterwards and they charged me again.
Google, March 2026, rated 1/5 by this guest
Serious reports
1 in 290 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 290 reviews
I ended up getting sick that night because of how cold it was.
Google, November 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (11), bar (4).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$268 is a typical night, from 299 dates checked in the coming year.
Weekends cost 9% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $159Dearest month: Jul 2027, $403
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- evendo.com$216
- Trip.com$239
- Priceline$239
- h-en.reserving.com$239
- amimir.com$239
- businesshotels.com$243
- Booking.com$247
- expedia.co.uk$247
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Southwark Station is 590 m away by road, about 8 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Southwark Street26 m
- Nearest shop: M&S Simply Food1 min walk109 m by road
- Nearest station: Southwark Station8 min walk590 m by road
- Tower Bridge25 min walk1.9 km by road
- Big Ben30 min walk2.2 km by road
- The British Museum3.0 km
- Buckingham Palace3.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
4 room types, all 14 m².
- Room, 1 King Bed (Mobility Accessible, Roll-In Shower)14 m²
- Room, 1 King Bed (High Floor)14 m²
- Room, 1 King Bed14 m²
- King Room14 m²
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 86% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
33 Google reviewers ticked "Quiet", yet 14 guests complain about noise, and Southwark Street runs 26 m away.
If room size matters to you
Here, 58 of the 64 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
290 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 475 most recent reviews from Google, Tripadvisor and the Booking network. 290 of them describe a stay in the last 2 years and are the ones counted here; the rest were 90 older, 2 in other languages, 86 with a score but no words and 7 about the restaurant rather than a stay.
- The hotel replied to 35 of its 200 newest Google reviews.
- 4 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.