Holiday Inn Express London - Southwark by IHG
3-star hotel · London, London
Long Weekend score
Mixed1 serious report in 297 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 84% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 84% of guest comments are praise. 630 praise, 120 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $266 a nighttypical for two, before tax · from $128
- 6 min walkto Southwark Station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceSouthwark Station is 432 m away
- Staff187 praise · 16 complain
- Location172 praise · 3 complain
- Cleanliness90 praise · 12 complain
Against
- On a main road: Southwark Street18 m from the building
- Room condition9 complain · 4 praise
- A booking not honoured12 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: staff (187 guests). Weakest: room size, where 16 of the 34 who mention it complain.
Location1723Strength
10 min walk to Blackfriars or Waterloo stations is great.
Booking network, September 2026, rated 8/10 by this guest
Great hotel and suppers location
Tripadvisor, July 2026, rated 5/5 by this guest
The only downside is the location; direct transportation is limited, but it's still a fantastic hotel.
Google, July 2026, rated 5/5 by this guest
Staff18716Strength
Helpful answered our questions.
Booking network, March 2026, rated 9/10 by this guest
An absolutely amazing hotel, so convenient for a concert, the staff were so accommodating to our needs, rooms were cozy, the beds were comfy and slept amazing, ac was much needed in the night.
Google, August 2026, rated 5/5 by this guest
The check in was fast and efficient but unfriendly (I am an ambassador diamond member).
Google, July 2026, rated 3/5 by this guest
Cleanliness9012Strength
The room is clean and comfortable, and the location is convenient, close to the subway and attractions.
Google, September 2026, rated 4/5 by this guest
Absolutely everything, the room was immaculately clean and comfortable beds.
Booking network, June 2026, rated 10/10 by this guest
The telephone and side tables were full of dust, no fridge in the room, the to didn’t work
Booking network, August 2026, rated 5/10 by this guest
Breakfast9830Mostly good
Breakfast service c/o Nicoleta was second to none, plenty of banter, she was exceptional.
Google, May 2026, rated 4/5 by this guest
Very comfortable room and an excellent breakfast
Booking network, September 2026, rated 9/10 by this guest
Jedyny minus, to śniadania, gdyż codziennie takie same, brak urozmaicenia i przy kilku dniach pobytu wciąż jadło się te same dania.
Booking network, July 2026, rated 8/10 by this guest
Beds2210Mostly good
Room was clean and beds comfortable.
Booking network, August 2026, rated 10/10 by this guest
Location is great, rooms are clean, beds and pillows are comfortable- love how you get soft and firm depending on your requirements.
Tripadvisor, June 2026, rated 5/5 by this guest
The room was nice (aside from.awful bed).
Booking network, May 2026, rated 4/10 by this guest
Value2012Mostly good
Great location a bit pricey but worth it , comfy bed ,great staff and a good breakfast
Booking network, April 2026, rated 10/10 by this guest
The room was clean and well-priced for the value.
Booking network, April 2026, rated 10/10 by this guest
Found it a little expensive but it’s in London breakfast was a really good choice and made up a little for cost of stay.
Booking network, May 2026, rated 8/10 by this guest
Quiet at night1912Mostly good
I asked for a quiet room and that is what I got.
Booking network, April 2026, rated 9/10 by this guest
The room was on the front corner and was quiet and beautiful views.
Google, March 2026, rated 5/5 by this guest
Don't know if it was the extraction fans or some other system but the electrical humming wasn't great for a light sleeper.
Booking network, July 2026, rated 9/10 by this guest
Room size1816Split
Our room was very small but very clean.
Booking network, July 2026, rated 8/10 by this guest
One of the booked rooms was a bit small
Booking network, June 2026, rated 10/10 by this guest
I have stayed here for two days, the the rooms were simple but also spacious and cozy.
Google, April 2026, rated 5/5 by this guest
Room condition49Weak spot
Dated room with worn furniture.
Booking network, September 2026, rated 8/10 by this guest
Inside feels slightly dated compared to exterior.
Google, July 2026, rated 4/5 by this guest
Breakfast in short supply
Booking network, May 2026, rated 8/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,441 Google ratings
Problems guests raised
Raised most: a booking not honoured, in 12 of 297 reviews.
A booking not honoured12 of 2971 in 25 reviews
The room did not have a double bed as we had booked.
Booking network, May 2026, rated 5/10 by this guest
I head to have to share a bed.
Booking network, March 2026, rated 6/10 by this guest
Complaints the hotel left unresolved11 of 2971 in 27 reviews
When I raised these concerns via email, the hotel gave a dismissive reply and refused to take any responsibility.
Google, August 2026, rated 1/5 by this guest
We mentioned it and it was obvious not the 1st time it had been mentioned .
Booking network, March 2026, rated 9/10 by this guest
Not as shown or booked8 of 2971 in 37 reviews
We had booked two twin rooms, but only one of them was a twin room; the other had a king-size bed.
Tripadvisor, May 2026, rated 5/5 by this guest
We had booked two twin rooms, but only one of them was a twin room; the other had a king-size bed.
Tripadvisor, May 2026, rated 5/5 by this guest
Heating and air conditioning6 of 2971 in 50 reviews
TV was in a strange place and the room was freezing cold
Booking network, September 2026, rated 8/10 by this guest
Ac wasn’t working very hot during the stay.
Booking network, May 2026, rated 5/10 by this guest
Something broken in the room6 of 2971 in 50 reviews
The hotel room was nice though our towel rail kept falling off the wall.
Google, August 2026, rated 5/5 by this guest
Problems in the bathroom5 of 2971 in 59 reviews
In general price level is too high for this hotel, room are small and bad smell, bathroom also is small and the shower doesn't work well.
Tripadvisor, April 2026, rated 3/5 by this guest
The shower faucet is leaking, and the carpets are dirty and stained.
Booking network, March 2026, rated 7/10 by this guest
Serious reports
1 in 297 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 297 reviews
It was a wire, a broken spring, and it almost pierced my leg.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: stains in 4, peeling paint or cracks in 1, dirty surfaces in 1 and dirty linen in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (12), bar (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$266 is a typical night, from 303 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $159Dearest month: Jul 2027, $336
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- deals.goseek.com$237
- Vio.com$237
- deals.etrip.net$237
- billabook.com$265
- evendo.com$271
- deals.dealbase.com$274
- Super.com$280
- catchit.com$280
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Southwark Station is 432 m away by road, about 6 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Southwark Street18 m
- Nearest shop: Co-op Food2 min walk137 m by road
- Nearest station: Southwark Station6 min walk432 m by road
- Big Ben27 min walk2.0 km by road
- Tower Bridge29 min walk2.2 km by road
- The British Museum2.7 km
- Buckingham Palace3.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 14 to 22 m².
- Standard Single Room with Free Hot Breakfast14 m²Sleeps 1
- Standard Room, 1 Twin Bed14 m²Sleeps 1
- Standard Room, 1 Double Bed, Accessible21 m²Sleeps 2
- Standard Double Room with Single Sofa Bed and Free Hot Breakfast22 m²Sleeps 3
- Double Room with Free Hot Breakfast - Accessible22 m²Sleeps 2
- Standard Room with Free Hot Breakfast - Twin or Double (Subject to availability)22 m²Sleeps 2
The other 2 room types
- Standard Twin Room with Free Hot Breakfast22 m²Sleeps 2
- Standard Double Room with Free Hot Breakfast22 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
47 Google reviewers ticked "Quiet", yet 12 guests complain about noise, and Southwark Street runs 18 m away.
Google rates it 86 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 9 of the 13 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 876 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 111 older, 151 in other languages and 317 with a score but no words.
- The hotel replied to 199 of its 200 newest Google reviews.
- 14 in every 100 reviews thank a staff member by name.
- 4 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.