Mercure London Bankside
4-star hotel · London, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 84% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 84% of guest comments are praise. 546 praise, 105 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $257 a nighttypical for two, before tax · from $114
- 8 min walkto Southwark Station
- 265 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceSouthwark Station is 571 m away
- Staff187 praise · 10 complain
- Location146 praise · 0 complain
- Beds23 praise · 4 complain
- Food23 praise · 4 complain
Against
- On a main road: Southwark Street16 m from the building
- Room size18 complain · 12 praise
- Room condition17 complain · 8 praise
- Value15 complain · 13 praise
- Problems in the bathroom15 of 265 guests
What guests reported
What guests say
265 reviews from the last 2 years. Most praised: staff (187 guests). Weakest: room condition, where 17 of the 25 who mention it complain.
Location1460Strength
The hotel's location is very convenient and close to the main attractions.
Google, July 2026, rated 5/5 by this guest
Excellent service for this London hotel close to transport amenities very easy access.
Tripadvisor, December 2025, rated 5/5 by this guest
Staff18710Strength
Friendly staff, great location for our needs.
Booking network, April 2026, rated 9/10 by this guest
We are welcomed by a very efficient and polite receptionist called Henrique, who answered all our questions with knowledge and good will.
Booking network, March 2026, rated 9/10 by this guest
I asked for a TV remote as my room was missing one and they agreed to bring it, but never did.
Google, July 2026, rated 3/5 by this guest
Beds234Strength
Very comfortable bed and pillows.
Booking network, August 2026, rated 7/10 by this guest
Very nice staff, comfortable bed & great breakfast
Booking network, October 2025, rated 8/10 by this guest
Not very confortable extra bed in the room.
Booking network, October 2025, rated 9/10 by this guest
Food234Strength
Fantastic food and friendly staff, could not recommend more.
Booking network, October 2025, rated 10/10 by this guest
Cocktails particularly good!
Booking network, November 2025, rated 8/10 by this guest
The only flaw is that the half-board menu is very limited compared to the menu outside.
Google, August 2026, rated 5/5 by this guest
Breakfast6414Mostly good
The breakfast is also very hearty.
Tripadvisor, December 2025, rated 5/5 by this guest
Super complete breakfast and very pleasant atmosphere.
Google, June 2026, rated 5/5 by this guest
The rooms were fairly standard for a Mercure hotel, and the reception was quite pleasant, but the only problem was the breakfast: the food was bland and there was little choice.
Google, August 2026, rated 3/5 by this guest
Cleanliness5917Mostly good
The rooms were clean and nicely furnished.
Google, August 2026, rated 5/5 by this guest
The room is small, but everything is comfortable, clean and pleasant.
Google, July 2026, rated 5/5 by this guest
Overall, cleanliness isn't the best.
Google, September 2026, rated 3/5 by this guest
Quiet at night116Mostly good
Very quiet room was much appreciated.
Booking network, September 2026, rated 8/10 by this guest
Location is nice and quiet, not much about, but a short walk to restaurants etc on the south bank.
Booking network, June 2026, rated 9/10 by this guest
Very very noisy air conditioning/heating system.
Booking network, January 2026, rated 8/10 by this guest
Value1315Split
For what it offers I would say slightly overpriced.
Booking network, June 2026, rated 7/10 by this guest
Very nice for one night stay
Booking network, November 2025, rated 8/10 by this guest
For the price I certainly won’t be back
Booking network, December 2025, rated 4/10 by this guest
Room size1218Split
Room is small and could use a shower door and exhaust in the bathroom but there are so many other great qualities here!!!
Google, August 2026, rated 5/5 by this guest
Quite small room with not much space around the bed.
Booking network, July 2026, rated 8/10 by this guest
The rooms and bathrooms are a great size.
Google, July 2026, rated 5/5 by this guest
Room condition817Weak spot
Rooms are decent with some slight minor signs of aging.
Tripadvisor, July 2026, rated 4/5 by this guest
Rooms were nice although showing minor signs of tiredness.
Google, July 2026, rated 4/5 by this guest
However, the rooms could use an update.
Google, August 2026, rated 4/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,829 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 15 of 265 reviews.
Problems in the bathroom15 of 2651 in 18 reviews
The shower tray filled up with water and didn't flush away quick enough.
Booking network, November 2025, rated 6/10 by this guest
Great location and breakfast but no hot water
Booking network, August 2026, rated 7/10 by this guest
Heating and air conditioning15 of 2651 in 18 reviews
Not as described NO AIR CON, arrived during a heatwave and for the rate £250 I expected air con as advertised instead had old non air con system which was terrible.
Booking network, May 2026, rated 4/10 by this guest
Would be nice to have more control over the room temperature
Booking network, December 2025, rated 8/10 by this guest
Something broken in the room10 of 2651 in 26 reviews
Tv was connected to previous guest, had to call out staff to correct late at night
Booking network, August 2026, rated 8/10 by this guest
The lift9 of 2651 in 29 reviews
Need to get the lift fixed to the 7th floor.
Booking network, August 2026, rated 9/10 by this guest
Lifts are totally inadequate, there was only one tiny 3-person lift working that didn't even go to all floors.
Booking network, September 2026, rated 7/10 by this guest
Complaints the hotel left unresolved5 of 2651 in 53 reviews
We had to push them a bit and then gave up in the end.
Google, July 2026, rated 4/5 by this guest
i did tell the staff but whether it was passed on - the shower was blocked with limescale and so hardly any jets were working - i had to clean it to get it working.
Booking network, May 2026, rated 6/10 by this guest
Serious reports
2 in 265 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 265 reviews
I didn't find the stay fair or pleasant.To top it all off, the old carpet in my room gave me an allergic reaction and bronchitis; I'm feeling terrible.
Tripadvisor, January 2026, rated 1/5 by this guest
A physical hazard1 of 265 reviews
We were a bit unsure to use elevator every day , as the door suddenly closed once, and hit the arm we were stepping inside.
Booking network, August 2026, rated 7/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: dirty surfaces in 3, stains in 3 and peeling paint or cracks in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: gym (1), restaurant (1), bar (3), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$257 is a typical night, from 299 dates checked in the coming year.
Weekends cost 16% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $156Dearest month: Jul 2027, $321
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$303
- h-en.reserving.com$310
- catchit.com$310
- bluepillow.co.uk$310
- accommodation.edreams.co.uk$310
- Super.com$317
- businesshotels.com$317
- Booking.com$319
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Southwark Station is 571 m away by road, about 8 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Southwark Street16 m
- Nearest shop: M&S Simply Food2 min walk150 m by road
- Nearest station: Southwark Station8 min walk571 m by road
- Tower Bridge26 min walk2.0 km by road
- Big Ben30 min walk2.2 km by road
- The British Museum2.9 km
- Buckingham Palace3.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 14 to 28 m².
- Cozy Double Room14 m²Sleeps 2
- Classic Double Room18 m²Sleeps 2
- Superior Queen Or Twin Room With Convertible Sofa22 m²Sleeps 3
- Superior Room - King Bed24 m²Sleeps 2
- Superior Twin Room24 m²Sleeps 2
- Privilege Queen Room with Convertible Sofa26 m²Sleeps 3
The other 4 room types
- Family Room with Double and Sofa Bed26 m²Sleeps 4
- Privilege, Room26 m²Sleeps 31 Queen Bed + 1 Sofa bed
- Junior Suite with King Bed and Sofa Bed28 m²Sleeps 4
- Junior Suite, 1 Double BedNot statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
49 Google reviewers ticked "Quiet", yet 6 guests complain about noise, and Southwark Street runs 16 m away.
The hotel says the rooms are spacious. 18 of 265 guests complain about it.
If room condition matters to you
Here, 17 of the 25 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
265 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 861 most recent reviews from Google, Tripadvisor and the Booking network. 265 of them describe a stay in the last 2 years and are the ones counted here; the rest were 153 older, 95 in other languages, 314 with a score but no words and 34 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 29 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.