Hilton London Bankside
4-star hotel · London, London
Long Weekend score
Strong4 serious reports in 267 reviews: a physical hazard (4)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 92% of London hotels
- 90% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 92% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 90% of guest comments are praise. 618 praise, 69 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $354 a nighttypical for two, before tax · from $196
- 6 min walkto Southwark Station
- 267 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceSouthwark Station is 424 m away
- Staff197 praise · 19 complain
- Location111 praise · 2 complain
- Cleanliness57 praise · 5 complain
- Room size31 praise · 3 complain
Against
- On a main road: Southwark Street34 m from the building
- A slow check-in16 of 267 guests
- Views7 complain · 7 praise
- Building work during the stay12 of 267 guests
- Unexpected charges and refunds11 of 267 guests
What guests reported
What guests say
267 reviews from the last 2 years. Most praised: staff (197 guests). Weakest: views, where 7 of the 14 who mention it complain.
Pool210Strength
Also, my son loved the indoor pool.
Google, April 2026, rated 5/5 by this guest
Great facilites including pool, spa and restaraunt/bar.
Booking network, July 2026, rated 10/10 by this guest
Location1112Strength
Walking distance to Thames River, Tate Modern Museum (free admission), restaurants (casual, upscale, historical), if you're able-bodied, you can walk to Tower Bridge, St.
Google, May 2026, rated 5/5 by this guest
Excellent location behind the Tate Modern and Southbank.
Tripadvisor, October 2026, rated 5/5 by this guest
Kind of hard to find and get to/from walking but it was worth it.
Google, August 2026, rated 5/5 by this guest
Room condition301Strength
Bankside was happy to find that rooms have been updated since my last visit.
Tripadvisor, September 2026, rated 5/5 by this guest
Ac worked perfectly, and the facilities were in top condition.
Google, July 2026, rated 5/5 by this guest
The atmosphere of the hotel also felt uncomfortable and outdated.
Google, March 2026, rated 3/5 by this guest
Cleanliness575Strength
The buffet was nice and the rooms were very clean.
Google, August 2026, rated 5/5 by this guest
Large room and bathroom, good shower and toilet pressure, AC was good, very clean, lovely toiletries, and loc is near public transport.
Google, May 2026, rated 5/5 by this guest
Housekeeping neglected to restock coffee and fridge (there was no "minibar" we were told was complimentary), neglected to remove used washcloths from the shower.
Google, May 2026, rated 4/5 by this guest
Staff19719Strength
Staff were excellent and very friendly and helpful.
Booking network, May 2026, rated 9/10 by this guest
Entire staff was amazing, breakfast was amazing, and if you are visiting London, this is an ideal location central to to all the main sites.
Google, October 2026, rated 5/5 by this guest
I am sorry but no one cares guests and guest experience in this hotel except doorman Daniel and a few person behind the scene.
Tripadvisor, September 2026, rated 2/5 by this guest
Room size313Strength
Very nice hotel, clean, lovely modern big rooms, fluffy robes, excellent breakfast, fabulous on site bar,
Booking network, August 2026, rated 9/10 by this guest
Clean, well sized and appointed rooms in a good location for exploring London
Booking network, April 2026, rated 8/10 by this guest
The room is very small and the price is high.
Google, October 2026, rated 3/5 by this guest
Food283Strength
We had delicious food and drinks to end our days of touring the city.
Tripadvisor, October 2026, rated 5/5 by this guest
Great room, delicious food, and most importantly, the hotel is so well located that it makes an ideal base for exploring.
Google, July 2026, rated 5/5 by this guest
Executive lounge is good, although I called in one evening to see the canapés that are served around 6pm and didn’t think they were up to the usual standard of other lounges in the group.
Google, July 2026, rated 5/5 by this guest
Beds315Strength
Beautiful room, comfy beds.
Booking network, April 2026, rated 9/10 by this guest
We had the best rest here on the most comfy beds.
Google, June 2026, rated 5/5 by this guest
No firm pillows so poor sleep (asked twice and nearly all other chains have them).
Booking network, July 2026, rated 7/10 by this guest
Breakfast6111Mostly good
I remember the breakfast buffet was particularly outstanding.
Google, July 2026, rated 5/5 by this guest
The rooms were very clean ,and the breakfast was excellent.
Google, April 2026, rated 5/5 by this guest
This was especially noticeable during breakfast, when the dining area became crowded and somewhat chaotic, making the otherwise pleasant atmosphere feel less comfortable.
Booking network, May 2026, rated 9/10 by this guest
Quiet at night328Mostly good
The rooms were spacious, comfortable and quiet with a nice design.
Google, June 2026, rated 5/5 by this guest
Cozy, stilish and quiet rooms and a delicious breakfast - go for the chilli omelette ;)
Google, June 2026, rated 5/5 by this guest
The refrigerator in the room was extremely loud, which was disturbing at night, as it couldn't be turned off since it was built into the wall-mounted furniture.
Google, April 2026, rated 3/5 by this guest
Value125Mostly good
Very clean in rooms were well appointed and decent value for the money.
Tripadvisor, September 2026, rated 5/5 by this guest
Great value for the price, and friendly staff!
Google, April 2026, rated 4/5 by this guest
Views77Split
it was a huge letdown and very disappointing to get to our room to see there was just one small window, and it was blocked out so we couldn’t look outside.
Booking network, May 2026, rated 4/10 by this guest
And the view was terrible- there was building work going on.
Google, August 2026, rated 2/5 by this guest
Within walking distance of Southwark and Blackfriars, and lovely views of the Shard and St Paul’s.
Tripadvisor, September 2026, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,601 Google ratings
Problems guests raised
Raised most: a slow check-in, in 16 of 267 reviews.
A slow check-in16 of 2671 in 17 reviews
As a diamond member I normally get a late checkout but they didn’t let me have more than an hour before they wanted to charge me - that’s disappointing.
Google, March 2026, rated 4/5 by this guest
Check-in/out fairly slow.
Google, August 2026, rated 4/5 by this guest
Building work during the stay12 of 2671 in 22 reviews
There is building work going on ATM but was only a minor hindrance
Booking network, May 2026, rated 9/10 by this guest
There's building work going on for another month so noise levels can be high dependant on which floor you're on.
Google, April 2026, rated 5/5 by this guest
Unexpected charges and refunds11 of 2671 in 24 reviews
Then I had to pay again even though I had already paid through booking.
Booking network, May 2026, rated 6/10 by this guest
Should have informed that a £200 deposit was required on top of fee when checking in.
Booking network, July 2026, rated 10/10 by this guest
Complaints the hotel left unresolved10 of 2671 in 27 reviews
I asked to change rooms but there were no rooms available.
Google, August 2026, rated 1/5 by this guest
My Booking.com reservation clearly stated that a coffee machine was included, yet the staff initially refused to provide one, claiming my room category didn't include it.
Google, May 2026, rated 3/5 by this guest
Something broken in the room10 of 2671 in 27 reviews
All very good ,apart from TVs not working one day.
Google, July 2026, rated 5/5 by this guest
The TV channels occasionally freeze and the light switches are their own puzzle.
Google, June 2026, rated 5/5 by this guest
A booking not honoured7 of 2671 in 38 reviews
The room was supposed to be a deluxe king but it was more like a standard
Booking network, April 2026, rated 5/10 by this guest
picked a room in the app was not given, bedding smelled stale like not fully dried laundry, breakfast is crap, no upgrade for diamond.
Google, September 2026, rated 1/5 by this guest
Serious reports
4 in 267 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 267 reviews
It's incredibly slippery, and there's nothing to hold onto, so my family member fell and got injured.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: swimming pool (1), restaurant (10), bar (3).
The hotel says it has no hot tub.
Price, place and rooms
Price
$354 is a typical night, from 269 dates checked in the coming year.
Weekends cost 5% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $293Dearest month: Jun 2027, $395
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$291
- amimir.com$296
- catchit.com$296
- travelmyth.co.uk$296
- Agoda$297
- Booking.com$297
- Trip.com$297
- loveholidays.com$297
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Southwark Station is 424 m away by road, about 6 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Southwark Street34 m
- Nearest shop: Sainsbury's Local1 min walk46 m by road
- Nearest station: Southwark Station6 min walk424 m by road
- Big Ben28 min walk2.1 km by road
- Tower Bridge28 min walk2.1 km by road
- The British Museum2.8 km
- Buckingham Palace3.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
44 room types, from 28 to 100 m².
- Premium King Room with Sofa Bed28 m²Sleeps 3
- Superior King Room28 m²Sleeps 2
- Twin Premium Room28 m²Sleeps 2
- Deluxe King Room - Wheelchair Accessible30 m²Sleeps 2
- King Guest Room30 m²Sleeps 2
- Premium King Executive Room with Lounge Access30 m²Sleeps 2
The other 38 room types
- Basic Room, 1 King Bed, Accessible30 m²Sleeps 2
- Guest Room30 m²Sleeps 21 King bed
- Deluxe Twin Room30 m²Sleeps 2
- Family Connecting Rooms30 m²Sleeps 42 Twin bed + 1 Double bedBathtub in its photos
- Deluxe King Room30 m²Sleeps 2
- King Room - Mobility Access30 m²Sleeps 2
- Premium Twin Executive Room with Lounge Access30 m²Sleeps 2
- Twin Room30 m²Sleeps 2
- Executive King Room - Lounge Access34 m²Sleeps 2
- King Room34 m²Sleeps 3
- Double or Twin Room34 m²Sleeps 2
- King Room with Peloton Bike34 m²Sleeps 2Bathtub in its photos
- Family Twin Room34 m²Sleeps 3
- King Room with Premium Peloton Bike34 m²Sleeps 2
- Superior Queen Room with Two Queen Beds36 m²Sleeps 4
- Junior King Suite - Lounge Access37 m²Sleeps 3
- Deluxe Junior Suite with Lounge Access37 m²Sleeps 41 super-king bed
- Design Suite, 1 King Bed (Vegan) - Lounge Access37 m²Sleeps 3
- Junior Suite, 1 King Bed - Lounge Access37 m²Sleeps 3
- Executive Suite, 1 King Bed - Lounge Access37 m²Sleeps 4
- One-Bedroom King Suite - Lounge Access37 m²Sleeps 3
- Junior King Suite with View and Lounge Access37 m²Sleeps 2A view, going by the room's name
- Executive Suite, 1 Bedroom - Lounge Access46 m²Sleeps 3
- One-Bedroom Premier King Suite with Lounge Access46 m²Sleeps 3
- King Suite with Terrace - Lounge Access61 m²Sleeps 3
- King Suite with Landmark View - Lounge Access76 m²Sleeps 2A view, going by the room's name
- King Suite with City View - Lounge Access85 m²Sleeps 2A view, going by the room's name
- Presidential Suite, 1 King Bed (Penthouse)100 m²Sleeps 2Balcony
- Moonin Suite with One King Bed and Lounge AccessNot statedSleeps 4
- Moomin King Room with Lounge AccessNot statedSleeps 3
- Room, 1 King BedNot statedSleeps 3
- Suite, 1 King Bed, BalconyNot statedSleeps 2Balcony
- Premier Suite, 1 King BedNot statedSleeps 2
- Executive Room, 2 Twin BedsNot statedSleeps 2
- Executive Room, 1 King BedNot statedSleeps 2
- Junior Suite, 1 King BedNot statedSleeps 3
- Room, 1 King Bed (w/ Peloton Bike) - Lounge AccessNot statedSleeps 2
- Room, 1 King Bed, City ViewNot statedSleeps 2A view, going by the room's name
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 92% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
29 Google reviewers ticked "Quiet", yet 8 guests complain about noise, and Southwark Street runs 34 m away.
If views matters to you
Here, 7 of the 14 guests who mention views complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
267 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 694 most recent reviews from Google, Tripadvisor and the Booking network. 267 of them describe a stay in the last 2 years and are the ones counted here; the rest were 64 older, 55 in other languages, 279 with a score but no words and 29 about the restaurant rather than a stay.
- The hotel replied to 199 of its 200 newest Google reviews.
- 30 in every 100 reviews thank a staff member by name.
- 23 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.