Hilton London Tower Bridge
4-star hotel · London, London
Long Weekend score
Strong1 serious report in 294 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 91% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 91% of guest comments are praise. 581 praise, 54 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $394 a nighttypical for two, before tax · from $188
- 3 min walkto London Bridge station
- 294 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to Tower Bridge702 m by road
- A station within walking distanceLondon Bridge is 226 m away
- The Shard view21 guest photos show it
- Staff204 praise · 11 complain
- Location174 praise · 2 complain
Against
- On a main road: Tooley Street13 m from the building
- Heating and air conditioning18 of 294 guests
- Complaints the hotel left unresolved12 of 294 guests
What guests reported
What guests say
294 reviews from the last 2 years. Most praised: staff (204 guests). Weakest: room condition, where 7 of the 17 who mention it complain.
Room size230Strength
The rooms were spacious, clean and had everything you could need.
Tripadvisor, July 2026, rated 5/5 by this guest
Room was spacious, clean and well appointed plus the Air Con was doing its job extremely well.
Booking network, May 2026, rated 9/10 by this guest
Location1742Strength
Location is great and service throughout the property was top notch.
Tripadvisor, September 2026, rated 5/5 by this guest
perfect location and delicious breakfast.
Tripadvisor, July 2026, rated 5/5 by this guest
The towels are super thin and the location is a little far if you plan to walk to the Westend shows.
Google, May 2026, rated 4/5 by this guest
Staff20411Strength
The experience was made even more enjoyable by the wonderful team, who were welcoming, friendly and attentive throughout.
Google, August 2026, rated 5/5 by this guest
The service was impeccable.
Google, March 2026, rated 5/5 by this guest
You can wait weeks for a response and still never get one — by the time they reply, it’s already too late and no longer useful.
Booking network, May 2026, rated 1/10 by this guest
Food191Strength
Had evening drinks and food in the executive lounge which was good quality and varied.
Tripadvisor, July 2026, rated 5/5 by this guest
Clean rooms & the food was great.
Google, September 2026, rated 4/5 by this guest
Would have preferred more choice on food menu.
Booking network, March 2026, rated 9/10 by this guest
Breakfast417Strength
The breakfast was very nice and a special mention to Nipi who couldn’t do enough to make sure we were well looked after.
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfast is rich and high-quality, with a wide variety of options to suit all tastes.
Google, May 2026, rated 5/5 by this guest
The cooked breakfast which we didn’t include was on the cold side and £60.00 for the two of us, the sausages were nice, the rest not so good, eggs looked like they had been sat too long, no runny ones at all, it was edible if hungry but that was it unfortunately, but the stay itself was amazing
Booking network, April 2026, rated 10/10 by this guest
Cleanliness5711Mostly good
Everything was nice and clean and enough space.
Booking network, August 2026, rated 10/10 by this guest
It was acceptable and clean apart from the bathroom
Booking network, August 2026, rated 7/10 by this guest
Room was not fully cleaned, feces on the toilet seat, stain on the carpet, blood on a towel and urine splashes on the floor.
Booking network, June 2026, rated 6/10 by this guest
Views214Mostly good
Excellent location, atmosphere, wonderful room on the 6th floor with a fine view of the Shard and the staff exceptionally friendly, courteous and helpful.
Tripadvisor, August 2026, rated 5/5 by this guest
Great location and amazing views.
Google, August 2026, rated 5/5 by this guest
The room however had no view of Tower Bridge.
Booking network, May 2026, rated 10/10 by this guest
Quiet at night155Mostly good
The room was clean & quiet.
Tripadvisor, July 2026, rated 5/5 by this guest
Very quiet at night, which for London is great.
Booking network, June 2026, rated 10/10 by this guest
Corporate noise and outside noise coming in/ drummers and external music.
Booking network, June 2026, rated 10/10 by this guest
Beds93Mostly good
Comfortable bed with very nice pillows
Booking network, June 2026, rated 9/10 by this guest
Hotel was quiet overnight and beds were comfortable so we slept great with the air con.
Google, June 2026, rated 5/5 by this guest
Bed was uncomfortable despite a mattress topper being on it.
Booking network, April 2026, rated 7/10 by this guest
Value83Mostly good
Value for money, good rooms and quality of service.
Google, August 2026, rated 5/5 by this guest
Truly welcoming n reasonable priced for West Kensington.
Tripadvisor, July 2026, rated 4/5 by this guest
Expensive for what it is.
Booking network, May 2026, rated 4/10 by this guest
Room condition107Split
The hotel is a bit dated, but it is in a super convenient location with the transportation, restaurants and shops all around.
Tripadvisor, September 2026, rated 4/5 by this guest
Has to be said the rooms were a bit dated and in poor repair.
Google, August 2026, rated 4/5 by this guest
The room definitely needs to be renovated.
Booking network, July 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,082 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 18 of 294 reviews.
Heating and air conditioning18 of 2941 in 16 reviews
Stayed during heatwave so the ac really struggled.
Google, June 2026, rated 4/5 by this guest
Perfect location, fine room but a/c cut out and robbed us of a sound sleep (top priority)
Booking network, May 2026, rated 7/10 by this guest
Complaints the hotel left unresolved12 of 2941 in 24 reviews
I got told it was being and brought up to my room but I never heard or got any ice at all.
Booking network, September 2026, rated 5/10 by this guest
They just dragged their feet until it was completely forgotten, with no response whatsoever.
Google, April 2026, rated 1/5 by this guest
Unexpected charges and refunds7 of 2941 in 42 reviews
They overcharged for two nights while providing zero service.
Booking network, July 2026, rated 2/10 by this guest
Money added that was not signed for by us.
Booking network, April 2026, rated 8/10 by this guest
Problems in the bathroom7 of 2941 in 42 reviews
The air conditioning unit was not working, the basin in the bathroom was blocked and we found hairs in the bathroom floor
Booking network, July 2026, rated 5/10 by this guest
More so, the rooms were dirty and worn, bathrooms are always an and shower leaks water onto the floor every time.
Google, August 2026, rated 1/5 by this guest
Expensive food and drinks5 of 2941 in 59 reviews
Bar was expensive ,£44 for 2 glasses of wine, but it is central London
Booking network, September 2026, rated 10/10 by this guest
Bar is quite expensive, so choose your nightcap carefully!
Booking network, July 2026, rated 9/10 by this guest
Serious reports
1 in 294 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 294 reviews
Food poisoning from the breakfast!!!
Booking network, August 2026, rated 3/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (2), bar (2), bathtub (3), water view (6), landmark view (21).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$394 is a typical night, from 297 dates checked in the coming year.
Weekends cost 18% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $334Dearest month: Jun 2027, $530
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$287
- Agoda$291
- Booking.com$291
- expedia.co.uk$291
- Hotels.com$291
- kayak.co.uk$291
- Vio.com$291
- Priceline$291
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Bridge station is 226 m away by road, about 3 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest main road: Tooley Street13 m
- Nearest shop: M&S Simply Food2 min walk141 m by road
- Nearest station: London Bridge3 min walk226 m by road
- Tower Bridge9 min walk702 m by road
- Big Ben3.4 km
- The British Museum4.0 km
- Buckingham Palace4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 24 to 52 m².
- Hilton guest room24 m²Sleeps 21 King bed
- King Guest Room26 m²Sleeps 2Bathtub in its photos
- Twin Room26 m²Sleeps 2Bathtub in its photos
- Deluxe Twin Room28 m²Sleeps 2Bathtub in its photos
- Executive Twin Room28 m²Sleeps 2Bathtub in its photos
- Deluxe King Room28 m²Sleeps 2Bathtub in its photos
The other 7 room types
- King Deluxe Plus Room28 m²Sleeps 2Bathtub in its photos
- Executive King Room28 m²Sleeps 2Bathtub in its photos
- Deluxe King room (Plus)28 m²Sleeps 2
- Deluxe Twin Room (Plus)28 m²Sleeps 2
- Executive Room28 m²Sleeps 21 King bed
- Deluxe Room28 m²Sleeps 21 King bed
- Family Connecting Rooms52 m²Sleeps 42 Twin bed + 1 Double bed + 2 super-king bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
14 Google reviewers ticked "Quiet", yet 5 guests complain about noise, and Tooley Street runs 13 m away.
If room condition matters to you
Here, 7 of the 17 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
294 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 734 most recent reviews from Google, Tripadvisor and the Booking network. 294 of them describe a stay in the last 2 years and are the ones counted here; the rest were 105 older, 32 in other languages, 298 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 192 of its 200 newest Google reviews.
- 30 in every 100 reviews thank a staff member by name.
- 41 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.