Shangri-La The Shard, London
5-star hotel · London, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 99% of London hotels
- 87% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 99% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 87% of guest comments are praise. 548 praise, 81 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $799 a nighttypical for two, before tax · from $579
- 2 min walkto the nearest station
- 275 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to Tower Bridge1.1 km by road
- A station within walking distanceA station is 142 m away
- Views161 praise · 3 complain
- Staff146 praise · 14 complain
- Location61 praise · 2 complain
Against
- Value21 complain · 13 praise
- Unexpected charges and refunds18 of 275 guests
What guests reported
What guests say
275 reviews from the last 2 years. Most praised: views (161 guests). Weakest: value, where 21 of the 34 who mention it complain.
Room size180Strength
Rooms are large for the area.
Google, June 2026, rated 5/5 by this guest
Amazing view of London from a really good size, comfortable room.
Booking network, April 2026, rated 10/10 by this guest
Views1613Strength
The hotel made our stay special for our wedding anniversary and the views of London from our room was just beautiful.
Booking network, August 2026, rated 9/10 by this guest
Loved the pool, the food and the rooms had a spectacular view.
Tripadvisor, August 2026, rated 5/5 by this guest
No view of the Thames at all from the suite
Google, August 2026, rated 2/5 by this guest
Location612Strength
Nice view in London ,very good breakfast buffet!
Tripadvisor, March 2026, rated 5/5 by this guest
It is so well located for my visits to the south of the Thames.
Tripadvisor, October 2026, rated 5/5 by this guest
A little far from central London
Booking network, July 2026, rated 10/10 by this guest
Staff14614Strength
Oh WOW what an experience ⭐️⭐️⭐️⭐️⭐️ From the guys at the door who greeted us and helped us with directions to every single person in the hotel we received first class service, respect and kindness.
Tripadvisor, May 2026, rated 5/5 by this guest
Breathtaking views and first class service and facilities
Booking network, August 2026, rated 10/10 by this guest
Only person I can praise was Jessica but apart from that the staff look like they don’t want to be there and speak to guests rudely.
Tripadvisor, September 2026, rated 1/5 by this guest
Pool304Strength
I bust here today for my wife birthday celebration according to my expection it give me more more satisfaction by room service the view from my room and the most enjoyable vist in sky pool .
Google, April 2026, rated 5/5 by this guest
Pool + spa (and views from them) are unbeatable
Booking network, August 2026, rated 10/10 by this guest
Cold pool and overrated everything
Booking network, August 2026, rated 5/10 by this guest
Food397Mostly good
We had an exceptional stay and ate at the hotel restaurant twice (both the food and the view were great).
Tripadvisor, July 2026, rated 5/5 by this guest
Top Service and amazing restaurants with view over the royal city.
Google, August 2026, rated 5/5 by this guest
The food was the worst we’ve ever had.
Booking network, March 2026, rated 7/10 by this guest
Beds92Mostly good
Hotel bed is comfy and the rooms have a nice view of the city, it gets really beautiful at night.
Tripadvisor, September 2026, rated 5/5 by this guest
Great view, and fantastic bed
Booking network, January 2026, rated 10/10 by this guest
Bed was not comfortable for a 5* hotel.
Booking network, September 2026, rated 7/10 by this guest
Cleanliness319Mostly good
Staff, friendly, room, nice and clean, great view, and the beds were very comfortable
Booking network, June 2026, rated 10/10 by this guest
The room was quiet, very comfortable and spotlessly clean.
Booking network, August 2026, rated 10/10 by this guest
The pool is not very clean and has only few hours when children ( under 16) are allowed
Booking network, July 2026, rated 5/10 by this guest
Breakfast2411Mostly good
Room/breakfast were excellent & view of London fantastic!
Booking network, April 2026, rated 10/10 by this guest
Dinner and breakfast at Ting were lovely and again the staff were lovely.
Booking network, January 2026, rated 10/10 by this guest
I dont feel that the breakfast was value for money.
Booking network, March 2026, rated 8/10 by this guest
Quiet at night94Mostly good
The sky pool was a highlight, quiet with amazing views of the city.
Google, September 2026, rated 5/5 by this guest
Calm environment definitely go back again
Booking network, August 2026, rated 10/10 by this guest
desapointing on some issues as the bathroom itech mirror was not working, no radio.....no biscuits to have with a cup of coffee or tea as most of over hotels or even cheaper hotel will have them ,the only option was to use the mini expensive bar ,we could hear noises from next door rooms, voices &…
Booking network, March 2026, rated 6/10 by this guest
Room condition74Mostly good
Superb, modern, faultless
Booking network, March 2026, rated 10/10 by this guest
Modern 5 star in great location
Booking network, August 2026, rated 10/10 by this guest
Value1321Weak spot
Nice iconic stay but over priced and over rated.
Booking network, August 2026, rated 7/10 by this guest
Nice location but expensive
Booking network, January 2026, rated 8/10 by this guest
Hard to justify pricing but understand demand
Booking network, March 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,890 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 18 of 275 reviews.
Unexpected charges and refunds18 of 2751 in 15 reviews
The discretionary cost added without any notification, and the extra €300 per night charge for possible use of room extras
Booking network, August 2026, rated 9/10 by this guest
Adding 5% service charge to the room bill.
Booking network, May 2026, rated 10/10 by this guest
Expensive food and drinks10 of 2751 in 28 reviews
It is expensive for food and drinks
Booking network, June 2026, rated 8/10 by this guest
6pounds for a kitkat from mini bar I found ridiculous
Booking network, January 2026, rated 10/10 by this guest
Complaints the hotel left unresolved8 of 2751 in 34 reviews
Charged deposit and never refunded it (£300.00) - I have called, emailed multiple times and no reply after weeks of chasing.
Booking network, March 2026, rated 1/10 by this guest
Long wait for breakfast and then wouldn’t look into my complaint any further.
Tripadvisor, September 2026, rated 1/5 by this guest
Something broken in the room8 of 2751 in 34 reviews
A piece of card was placed on the surface in front of the TV sensors in both rooms which meant the remote control couldn’t operate the television
Booking network, April 2026, rated 8/10 by this guest
On our previous stay the blinds were broken stayed up the whole time we complained about it and no one came to our assistance.
Google, March 2026, rated 1/5 by this guest
Problems in the bathroom4 of 2751 in 69 reviews
There’s the slight smell of sewage in the restroom.
Google, January 2026, rated 5/5 by this guest
They do have a warning about this in your own bathroom but I must say I was very surprised to be able to see the room underneath's bathroom reflecting in the windows which included the toilet area.
Tripadvisor, March 2026, rated 4/5 by this guest
Feeling unsafe3 of 2751 in 92 reviews
definitely should look into securing the hotel guests only access better !
Booking network, May 2026, rated 5/10 by this guest
Serious reports
2 in 275 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 275 reviews
Just wanted to inform money was stolen by the house keeping staff from our suitcase, we did not raise any concerns as we did not want to spoil our vacation but need to keep a careful attention.
Booking network, August 2026, rated 10/10 by this guest
Harassment or discrimination1 of 275 reviews
As much as we loved the location, the room itself, amenities & about 2 of the staff there, there was alot of racial profiling that goes on with the security guards & the front desk on the 35th floor.
Google, September 2026, rated 4/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (3), gym (1), restaurant (1), bar (3), bathtub (1).
Price, place and rooms
Price
$799 is a typical night, from 304 dates checked in the coming year.
Weekends cost 5% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $606Dearest month: Sep 2027, $927
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$748
- momondo.co.uk$769
- catchit.com$784
- stayforlong.co.uk$796
- deals.dealbase.com$800
- deals.etrip.net$803
- billabook.com$812
- amimir.com$822
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 142 m away by road, about 2 minutes on foot. There are 10 bars or clubs within 200 metres.
- Nearest station2 min walk142 m by road
- Nearest shop: M&S Food2 min walk156 m by road
- Nearest main road: Tooley Street169 m
- Tower Bridge14 min walk1.1 km by road
- Big Ben3.0 km
- The British Museum3.8 km
- Buckingham Palace4.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 30 to 232 m².
- Superior Shard King30 m²Sleeps 2Bathtub in its photos
- Deluxe Room, 2 Twin Beds, City View32 m²Sleeps 3BathtubA view, going by the room's name
- Deluxe King Room with City View32 m²Sleeps 3Bathtub in its photosA view, going by the room's name
- Premier Twin Room with City View39 m²Sleeps 3Bathtub in its photosA view, going by the room's name
- Premier King Room with City View39 m²Sleeps 3Bathtub in its photosA view, going by the room's name
- Iconic King Room With City View43 m²Sleeps 3A view, going by the room's name
The other 10 room types
- Room, 2 Twin Beds, City View (Iconic)43 m²Sleeps 3BathtubA view, going by the room's name
- Premier Room, 2 Twin Beds (Shard)47 m²Sleeps 3Bathtub
- Premier Shard King Room47 m²Sleeps 3
- Premier Room, 2 Twin Beds, City View47 m²Sleeps 3BathtubA view, going by the room's name
- Iconic Shard Suite60 m²Sleeps 41 super-king bed
- Premier Shard Suite65 m²Sleeps 41 super-king bed
- Suite (Southwark)87 m²Sleeps 41 King bedBathtub
- Suite (London)117 m²Sleeps 41 King bedBathtub
- Suite (Westminster)124 m²Sleeps 41 King bedBathtub
- Suite (Shangri-La)232 m²Sleeps 41 King bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 10 out of 10. 99% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 21 of the 34 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
275 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 763 most recent reviews from Google, Tripadvisor and the Booking network. 275 of them describe a stay in the last 2 years and are the ones counted here; the rest were 94 older, 38 in other languages, 336 with a score but no words and 20 about the restaurant rather than a stay.
- The hotel replied to 61 of its 200 newest Google reviews.
- 11 in every 100 reviews thank a staff member by name.
- 16 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.