Radisson Blu Hotel, London Mercer Street
4-star hotel · London, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 92% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 92% of guest comments are praise. 662 praise, 59 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 38 of 40 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $506 a nighttypical for two, before tax · from $299
- 4 min walkto the nearest station
- 286 guest reviewsfrom the last 2 years
- 40 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to the British Museum630 m by road
- A station within walking distanceA station is 313 m away
- Staff227 praise · 6 complain
- Location191 praise · 0 complain
- Breakfast83 praise · 6 complain
Against
- On a main road: Shaftesbury Avenue14 m from the building
- Room size24 complain · 15 praise
- Value8 complain · 7 praise
What guests reported
What guests say
286 reviews from the last 2 years. Most praised: staff (227 guests). Weakest: room size, where 24 of the 39 who mention it complain.
Location1910Strength
Fantastic location, staff are very attentive and welcoming.
Google, March 2026, rated 5/5 by this guest
Great location and wonderful staff who helped make our stay in extra special!
Booking network, August 2026, rated 10/10 by this guest
Food140Strength
Breakfast was really good and dinner in the restaurant excellent.
Booking network, August 2026, rated 9/10 by this guest
Have dinner two nights in the restaurant and the food and service was excellent the staff were amazing from the minute we arrived Helen George Ed Patric all the staff were incredibly helpful and resourceful we absolutely loved our stay
Booking network, April 2026, rated 10/10 by this guest
Staff2276Strength
They met us outside and took our bags in for us.
Google, June 2026, rated 5/5 by this guest
The night manager Jude made sure that my 80th birthday went off well.
Booking network, June 2026, rated 10/10 by this guest
The duty manager is rude and needs to go back to school to learn about hospitality.
Tripadvisor, May 2026, rated 1/5 by this guest
Cleanliness563Strength
Clean and modern reception areas and rooms.
Booking network, June 2026, rated 9/10 by this guest
Clean comfy bedroom, bathroom bit bijou but perfectly functional.
Tripadvisor, September 2026, rated 5/5 by this guest
Towel is not clean, found hair in clean towel twice.
Booking network, August 2026, rated 6/10 by this guest
Room condition382Strength
Excellent location, beautifully refurbished, and exceptional service from staff at reception and the bar .
Tripadvisor, August 2026, rated 5/5 by this guest
Awesome location in the west end, the rooms are clean and modern, shower heat maxed out at very warm.
Google, August 2026, rated 5/5 by this guest
Washrooms needs maintanace
Booking network, August 2026, rated 6/10 by this guest
Breakfast836Strength
Best service given by Mable and Neil thank you to all staff .Been staying in the hotel for past 3 days and every-time I came for breakfast they welcomed us with smile , offered us coffee to take away ,breakfast was awesome and fantastic omelet was so delicious Nicola you were the best
Google, April 2026, rated 5/5 by this guest
There was a lovely variety of options at breakfast, and we loved being so close to the Cambridge theatre.
Booking network, August 2026, rated 9/10 by this guest
Minor suggestion but maybe spread guests out during breakfast.
Booking network, June 2026, rated 10/10 by this guest
Beds165Mostly good
And the beds were some of the comfiest!
Booking network, August 2026, rated 10/10 by this guest
Clean rooms and comfortable beds.
Tripadvisor, July 2026, rated 5/5 by this guest
The bed was rock hard, and had a definite lump in the middle, so that my partner and I kept feeling like we were falling off the sides of the bed.
Booking network, August 2026, rated 6/10 by this guest
Quiet at night155Mostly good
The room was sizable, quiet, spotless, and well maintained.
Tripadvisor, May 2026, rated 5/5 by this guest
Great location, quite calm despite being in the center, nice breakfast, special thanks to Neil who served us at breakfast and always made sure we had everything.
Google, September 2026, rated 4/5 by this guest
Beds wasn’t very comfortable, I got woken up in the middle of the night to banging on my wall.
Booking network, June 2026, rated 7/10 by this guest
Value78Split
Expensive for basic room.
Booking network, April 2026, rated 7/10 by this guest
Room not very good for the prize level.
Google, March 2026, rated 3/5 by this guest
Good value, perfect location, brilliant staff
Booking network, July 2026, rated 10/10 by this guest
Room size1524Weak spot
I booked a double and the bed seemed even smaller than a double, the wall was less than 12 inches from my bedside, my husband had more room but this was really a room for one person it was too small for two.
Booking network, April 2026, rated 7/10 by this guest
Size of rooms very small especially bathroom on kings sweat.
Booking network, August 2026, rated 7/10 by this guest
Room a little small but I assume that’s usual for London
Booking network, August 2026, rated 9/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,226 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 7 of 286 reviews.
Problems in the bathroom7 of 2861 in 41 reviews
The room is nice, clean and doesn't lack anything - but the bathroom didn't work optimally (poor water pressure in the shower, the sink faucet sprays water all over the place, etc.).
Google, September 2026, rated 4/5 by this guest
Rubbish shower, jet was poor.
Booking network, August 2026, rated 9/10 by this guest
Heating and air conditioning7 of 2861 in 41 reviews
It was a very nice stay, just the temperature of the room was a little to cold and we had not control over it.
Booking network, April 2026, rated 9/10 by this guest
Room too hot, we couldn’t work out the thermostat, instructions in room would be an idea.
Booking network, June 2026, rated 10/10 by this guest
A booking not honoured5 of 2861 in 57 reviews
My booked room was not available.
Booking network, September 2026, rated 1/10 by this guest
The room I received was smaller than described on the website, cramped, and not located by the lift as promised, the tap was broken, and the air conditioner inadequate.
Google, May 2026, rated 1/5 by this guest
Not as shown or booked3 of 2861 in 95 reviews
But in fact it’s a twin😬😬😜
Google, March 2026, rated 5/5 by this guest
Serious reports
3 in 286 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 286 reviews
We even found broken glass pieces on the floor, which was quite concerning.
Google, May 2026, rated 3/5 by this guest
Something stolen1 of 286 reviews
My belongings were stolen: a bag containing a yellow book, a candle, Christmas decorations, and some makeup.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 40 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (3), bathtub (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$506 is a typical night, from 301 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $346Dearest month: Jun 2027, $586
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$449
- amimir.com$571
- Booking.com$572
- Agoda$572
- Trip.com$572
- expedia.co.uk$572
- skyscanner.net$572
- Hotels.com$572
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 313 m away by road, about 4 minutes on foot. There are 26 bars or clubs within 200 metres.
- Nearest main road: Shaftesbury Avenue14 m
- Nearest shop: The Convenience Store3 min walk196 m by road
- Nearest station4 min walk313 m by road
- The British Museum8 min walk630 m by road
- Big Ben23 min walk1.7 km by road
- Buckingham Palace30 min walk2.3 km by road
- Tower Bridge4.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 13 to 43 m².
- Cozy Double Room13 m²Sleeps 2
- Superior Room16 m²Sleeps 21 Double bed
- Superior Double or Twin Room16 m²Sleeps 2
- Deluxe King Room18 m²Sleeps 2
- Superior Twin Room18 m²Sleeps 2
- Superior Queen Room18 m²Sleeps 2
The other 5 room types
- Junior Suite23 m²Sleeps 21 super-king bed + 1 Sofa bed
- Deluxe Room (Premium)23 m²Sleeps 31 King bed
- Executive Room23 m²Sleeps 21 super-king bed
- Corner Suite43 m²Sleeps 41 super-king bed
- Suite, Corner43 m²Sleeps 41 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 5 guests complain about noise, and Shaftesbury Avenue runs 14 m away.
If room size matters to you
Here, 24 of the 39 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
286 reviews counted · 80 photos checked · updated 10 October 2026
- We collected this hotel's 856 most recent reviews from Google, Tripadvisor and the Booking network. 286 of them describe a stay in the last 2 years and are the ones counted here; the rest were 182 older, 84 in other languages, 291 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 196 of its 200 newest Google reviews.
- 29 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 80 photos: the first 40 of the hotel's own and the 40 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.