London Marriott Hotel County Hall
5-star hotel · London, London
Long Weekend score
StrongNo serious reports. in 287 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 83% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 83% of guest comments are praise. 603 praise, 121 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $570 a nighttypical for two, before tax · from $420
- 5 min walkto the nearest station
- 287 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to Big Ben410 m by road
- A station within walking distanceA station is 351 m away
- Water view22 guest photos show it
- London Eye view21 guest photos show it
- Staff190 praise · 29 complain
Against
- On a main road: Westminster Bridge Road29 m from the building
- Valuecomplaints falling: 11.8 in 100 a year ago, 6.7 now21 complain · 5 praise
- Room conditioncomplaints falling: 5.9 in 100 a year ago, 3.6 now11 complain · 7 praise
- Quiet at nightcomplaints falling: 5.9 in 100 a year ago, 2.8 now9 complain · 7 praise
- Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 4.7 now12 of 287 guests
What guests reported
What guests say
287 reviews from the last 2 years. Most praised: staff (190 guests). Weakest: value, where 21 of the 26 who mention it complain.
Location1410Strength
Centrally located to many of the sites you want to see in London and convenient to the Tube as well.
Google, June 2026, rated 5/5 by this guest
The location is excellent, very convenient and close to the London Eye.
Google, January 2026, rated 5/5 by this guest
Viewscomplaints rising: 0.0 in 100 a year ago, 2.8 now887Strength
The location is the best imaginable, looking out the window at Big Ben and the London Eye.
Booking network, September 2026, rated 10/10 by this guest
The view from the room was amazing.
Booking network, May 2026, rated 10/10 by this guest
Beware - this nice view of the hotel's rubbish out the window is a 'deluxe' rate, upon querying this was told its one of the 'best' options too.
Google, January 2026, rated 1/5 by this guest
Staffcomplaints rising: 5.9 in 100 a year ago, 10.7 now19029Strength
Thank you to the staff for making our stay great especially the lounge staff
Booking network, September 2026, rated 10/10 by this guest
Breakfast crew was amazing!
Google, March 2026, rated 5/5 by this guest
Staff is clueless and unhelpful, food is mediocre.
Tripadvisor, July 2026, rated 2/5 by this guest
Room sizecomplaints rising: 0.0 in 100 a year ago, 2.4 now306Mostly good
The building is elegant and rooms are spacious and comfortable.
Google, March 2026, rated 4/5 by this guest
I loved how spacious the room was and how yuri was very friendly and welcoming and helpful with getting our bags
Tripadvisor, July 2026, rated 5/5 by this guest
Also rooms need more space for clothing not enough space to store clothes for a long stay.
Tripadvisor, August 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 0.0 in 100 a year ago, 3.2 now378Mostly good
Staff is friendly and the property is immaculate.
Google, June 2026, rated 5/5 by this guest
Pool was good and the room was really nice and clean.
Booking network, November 2025, rated 5/10 by this guest
horrible experience at Marriott London county hall, I booked five nights executive room this week, I was told I could have my breakfast at library, I went had breakfast first morning at the library but was told I could not use it the second morning, also no room cleaning service the second day.
Google, April 2026, rated 1/5 by this guest
Pool92Mostly good
Incredible location, superior fitness center, nice lap pool, and wonderfully warm service.
Tripadvisor, August 2026, rated 5/5 by this guest
The location, however, is unbeatable, as is the fantastic pool!
Google, July 2026, rated 5/5 by this guest
Pool is tepid and has so much chlorine in it it’s almost un-swimmable.
Google, September 2025, rated 2/5 by this guest
Breakfastcomplaints falling: 11.8 in 100 a year ago, 3.6 now4813Mostly good
Breakfast was great, and the bar was very accommodating.
Google, August 2026, rated 5/5 by this guest
I had to pay extra for the breakfast which was not buffet , but exquisite I must say
Booking network, January 2026, rated 9/10 by this guest
The breakfast wasn’t very rich, as they served specific preset plates.
Booking network, December 2025, rated 9/10 by this guest
Beds165Mostly good
Great bathrooms and beds.
Google, March 2026, rated 5/5 by this guest
Outstanding restaurants, great views, lots of tourist traps nearby, and very comfy beds.
Google, June 2026, rated 5/5 by this guest
Plus, the bed was rather uncomfortable.
Google, June 2026, rated 4/5 by this guest
Foodcomplaints falling: 5.9 in 100 a year ago, 3.2 now2510Mostly good
The food and service were excellent.
Tripadvisor, September 2026, rated 5/5 by this guest
Food was well presented and tasty.
Google, February 2026, rated 5/5 by this guest
Staff were good but felt the steaks were pretty average.
Booking network, March 2026, rated 9/10 by this guest
Quiet at nightcomplaints falling: 5.9 in 100 a year ago, 2.8 now79Split
Woke us all up and kids were terrified.
Tripadvisor, July 2026, rated 2/5 by this guest
Only complaint was that the inner courtyard which our window faced was noisy with dumpsters being rolled in the middle of the night.
Google, May 2026, rated 4/5 by this guest
Persistent draft, unmitigated outside noise (Thames side).
Google, April 2026, rated 5/5 by this guest
Room conditioncomplaints falling: 5.9 in 100 a year ago, 3.6 now711Weak spot
It's a Marriott, the service is good, the rooms are a bit dated but it's not a problem.
Google, April 2026, rated 5/5 by this guest
The hotel is very old, and the rooms are incredibly far away.
Google, September 2026, rated 2/5 by this guest
The windows in the rooms are about 40 years old.
Google, August 2025, rated 3/5 by this guest
Valuecomplaints falling: 11.8 in 100 a year ago, 6.7 now521Weak spot
Excellent location but overpriced.
Booking network, November 2025, rated 8/10 by this guest
Now, it is expensive, not sure it worth the money.
Google, April 2026, rated 4/5 by this guest
Disappointing stay — great location, but definitely not worth the price
Tripadvisor, September 2026, rated 2/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,870 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 12 of 287 reviews.
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 4.7 now12 of 2871 in 24 reviews
We had called the front office and tried security to come fox the door but nothing was getting done.
Tripadvisor, June 2026, rated 4/5 by this guest
At the front desk we were told there is nothing they can do about it since it is an outside noise.
Tripadvisor, August 2026, rated 2/5 by this guest
A slow check-incomplaints rising: 0.0 in 100 a year ago, 4.7 now12 of 2871 in 24 reviews
It also took a while for our rooms to be ready.
Google, September 2026, rated 3/5 by this guest
I had to wait till 4:30pm to get an upgrade cause the engineer, couldn't resolve problem in my assigned room.
Booking network, April 2026, rated 7/10 by this guest
Heating and air conditioningcomplaints falling: 5.9 in 100 a year ago, 3.2 now10 of 2871 in 29 reviews
The air conditioning struggled to keep the room cool, and it remained much warmer than we were comfortable with.
Tripadvisor, June 2026, rated 4/5 by this guest
Our room has a very small, high window that’s difficult to see out of, and the A/C controls don’t seem to work properly — the room never feels cool enough.
Google, October 2025, rated 3/5 by this guest
Expensive food and drinkscomplaints falling: 5.9 in 100 a year ago, 2.4 now8 of 2871 in 36 reviews
The dine in is very pricey, quality is average.
Google, December 2025, rated 3/5 by this guest
I treated my mother and daughter to noon tea in the library, and it was very nice experience, but wasn't expecting $420 bill.
Booking network, July 2026, rated 8/10 by this guest
A booking not honouredcomplaints rising: 0.0 in 100 a year ago, 2.4 now6 of 2871 in 48 reviews
There was no actual booking when I arrived very late at night
Booking network, September 2026, rated 1/10 by this guest
I was told none were available.
Google, October 2025, rated 1/5 by this guest
Unexpected charges and refunds5 of 2871 in 57 reviews
Everything they also charged my card £3500 and told me it was a accident
Booking network, November 2025, rated 1/10 by this guest
We communicated with one of the Managers before arriving and informed her that we will arrive in the morning and she promised to see if we can get a room early but I was told a room was ready that morning but had to pay £600 more for the room.
Booking network, August 2026, rated 7/10 by this guest
Serious reports
None found in 287 reviews.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
Guests’ photos confirm: restaurant (4), bar (5), bathtub (1), private balcony (1), water view (22), landmark view (21).
The hotel says it has no spa or hot tub.
Price, place and rooms
Price
$570 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $436Dearest month: Jul 2027, $671
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- evendo.com$596
- amimir.com$609
- catchit.com$609
- Agoda$610
- Booking.com$610
- Trip.com$610
- skyscanner.net$610
- expedia.co.uk$610
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Big Ben is 410 m away by road, about 5 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Westminster Bridge Road29 m
- Nearest shop: AP Food Express1 min walk108 m by road
- Nearest station5 min walk351 m by road
- Big Ben5 min walk410 m by road
- Buckingham Palace23 min walk1.7 km by road
- The British Museum2.5 km
- Tower Bridge3.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
27 room types, from 25 to 146 m².
- King Loft with River Thames View25 m²Sleeps 2Sea or water view
- Deluxe King Room30 m²Sleeps 2
- King Room with River View30 m²Sleeps 2Sea or water view
- Superior King Room with View of Big Ben30 m²Sleeps 2Landmark view
- King Room with Balcony and River Thames View30 m²Sleeps 2BalconySea or water view
- Double Room with Two Double Beds and River View30 m²Sleeps 4Sea or water view
The other 21 room types
- Deluxe Double Room with Two Double Beds30 m²Sleeps 4
- Double Family Room with Two Double Beds and Balcony35 m²Sleeps 4BalconySea or water view
- Executive, Guest room, 2 Double, Sofa bed35 m²Sleeps 4
- Executive Room, 1 King Bed35 m²Sleeps 3
- Executive Room with Lounge Access35 m²Sleeps 31 super-king bed
- Family Loft with Two Double Beds40 m²Sleeps 4Sea or water view
- Club Suite, 1 King Bed, Balcony40 m²Sleeps 3Balcony
- Suite with Balcony and Lounge Access40 m²Sleeps 31 super-king bedBalcony
- Suite with River View and Lounge Access70 m²Sleeps 31 super-king bedSea or water view
- Suite, 1 King Bed with Sofa bed (View)70 m²Sleeps 3A view, going by the room's name
- Suite with South Bank Balcony - Club Lounge Access95 m²Sleeps 61 super-king bedBalcony
- One-Bedroom King Suite with Balcony100 m²Sleeps 3Balcony
- Suite with River Thames View - Club Lounge Access105 m²Sleeps 51 Sofa bed + 2 Queen bedSea or water view
- Suite, 2 Bedrooms, View (Big Ben & Thames View)105 m²Sleeps 5Landmark view
- Penthouse Suite - Club Lounge Access116 m²Sleeps 31 super-king bedBalcony in its photosSea or water view
- Suite, 1 Double Bed, Balcony116 m²Sleeps 3Balcony
- Suite with South Bank Balcony - Club Lounge Access125 m²Sleeps 81 super-king bedBalcony
- Presidential Suite, 1 Bedroom135 m²Sleeps 3
- Westminster Suite with Lounge Access135 m²Sleeps 31 super-king bed
- Two-Bedroom Suite with Big Ben Balcony - Club Lounge Access146 m²Sleeps 4Balcony
- Club Suite, 1 Double Bed (View)Not statedSleeps 5Sea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 21 of the 26 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
287 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 741 most recent reviews from Google, Tripadvisor and the Booking network. 287 of them describe a stay in the last 2 years and are the ones counted here; the rest were 149 older, 46 in other languages, 249 with a score but no words and 10 about the restaurant rather than a stay.
- The hotel replied to 56 of its 200 newest Google reviews.
- 35 in every 100 reviews thank a staff member by name.
- 26 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.