City London Hotel
3-star hotel · London, London
Long Weekend score
GoodNo serious reports. in 298 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 77% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 77% of guest comments are praise. 635 praise, 189 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $135 a nighttypical for two, before tax · from $82
- 7 min walkto Elephant & Castle station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceElephant & Castle is 497 m away
- Staff213 praise · 3 complain
- Location149 praise · 1 complain
- Cleanliness97 praise · 12 complain
- Value48 praise · 3 complain
Against
- On a main road: Borough Road20 m from the building
- Room size62 complain · 3 praise
- Quiet at night25 complain · 23 praise
- Beds23 complain · 20 praise
- Room condition13 complain · 5 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (213 guests). Weakest: room size, where 62 of the 65 who mention it complain.
Staff2133Strength
Lovely Quirky hotel with great staff .
Booking network, July 2026, rated 8/10 by this guest
Location, very kind & welcoming staff, creativity, resourcefulness (my tiny room had all the key amenities - the fridge, iron, hair dryer…) and even apple & orange, as welcoming fruits!
Booking network, June 2026, rated 10/10 by this guest
Rude, dismissive, and completely unprofessional — not the attitude you expect from someone in a front-facing role.
Google, June 2026, rated 1/5 by this guest
Location1491Strength
Good choice for the breakfast.Good location near to the tube stations.As a family of 4 we enjoyed our stay at City London Hotel.
Booking network, August 2026, rated 8/10 by this guest
The location was very close to London's main attractions, with plenty of public transport nearby if you want to rtravel further.
Google, January 2026, rated 5/5 by this guest
Value483Strength
Good choice if you want a reasonably priced hotel at a good location with attentive staff.
Booking network, June 2026, rated 8/10 by this guest
Was a little pricey for the room size but overall a great place to stay
Booking network, June 2026, rated 9/10 by this guest
Be warned, the price is low, but it offers much less than that!
Google, June 2026, rated 2/5 by this guest
Cleanliness9712Strength
The rooms are small but cozy and clean.
Google, August 2026, rated 5/5 by this guest
Everything was very clean.
Google, August 2026, rated 5/5 by this guest
Unfortunately, the sheets were stained with blood.
Google, April 2026, rated 5/5 by this guest
Views84Mostly good
Great location, friendly staff, amazing a/c unit in the room, which was helpful during the heatwave, great view from the room.
Booking network, June 2026, rated 8/10 by this guest
Room was clean with a nice view.
Booking network, May 2026, rated 9/10 by this guest
We wouldn't recommend the ground floor bedrooms - too claustrophobic and no view at all.
Booking network, May 2026, rated 6/10 by this guest
Breakfast6943Mostly good
The breakfast was great, a self service, continental and hot breakfast.
Booking network, July 2026, rated 10/10 by this guest
The breakfast was, fresh and healthy, and location was optimal.
Google, July 2026, rated 5/5 by this guest
Litt for enkelt hotellfrokost etter min smak, men hadde basic toast, pålegg i små pakker, egg, ost og bønner.
Booking network, May 2026, rated 9/10 by this guest
Quiet at night2325Split
The room was quite noisy with a buzzing noise all night.
Booking network, August 2026, rated 8/10 by this guest
Unfortunately, you can hear everything happening on your floor through the thin walls.
Google, November 2025, rated 4/5 by this guest
You can hear the noise outside the hotel and outside the room
Booking network, July 2026, rated 9/10 by this guest
Beds2023Split
The room was old, and the bed was truly the worst.
Google, May 2026, rated 3/5 by this guest
Hard pillows and cooking smells whafting in the open window from the eatery next door.
Booking network, June 2026, rated 7/10 by this guest
the mattress was a bit saggy but acceptable
Booking network, August 2026, rated 8/10 by this guest
Room condition513Weak spot
The bedding and towels needs to b updated.
Booking network, July 2026, rated 8/10 by this guest
Breakfast wasn’t good, building is a little old and tired
Booking network, May 2026, rated 6/10 by this guest
The building is old so abit cramped and the rooms are small.
Google, June 2026, rated 5/5 by this guest
Room size362Weak spot
The rooms are a bit small for Europeans, but there's a kettle and even an iron with a small ironing board.
Google, January 2026, rated 5/5 by this guest
The room was very small, we had trouble making room for our suitcases....the shower was very hard to control the temperature, either boiling hot or freezing cold.
Booking network, August 2026, rated 8/10 by this guest
I will admit I am not impressed with the overall hotel size, the hallways, stairs, lobby, and rooms are all very cramped.
Google, July 2026, rated 3/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 861 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 11 of 298 reviews.
Problems in the bathroom11 of 2981 in 27 reviews
Bad pressure in the shower though.
Google, September 2026, rated 4/5 by this guest
Showers are only partially usable due to low water pressure and a slightly broken shower head.
Google, May 2026, rated 1/5 by this guest
Something broken in the room5 of 2981 in 60 reviews
The bathroom light and refrigerator did not work.
Booking network, September 2026, rated 6/10 by this guest
Not as shown or booked4 of 2981 in 74 reviews
I was annoyed as it was supposed to be a private bathroom, but Hotels.com straight up lied on their booking, so I'm not using them again.
Google, September 2026, rated 4/5 by this guest
Heating and air conditioning4 of 2981 in 74 reviews
Air conditioning is broken
Booking network, July 2026, rated 10/10 by this guest
The thermostat didn't work either, leaving me freezing all night with no extra blankets in sight.
Booking network, May 2026, rated 7/10 by this guest
Serious reports
None found in 298 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$135 is a typical night, from 305 dates checked in the coming year.
Weekends cost 21% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $105Dearest month: Nov 2026, $170
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$229
- trivago.deals$257
- app.thebookingbutton.com$258
- traveluro.com$260
- Trip.com$261
- evendo.com$261
- Vio.com$264
- deals.etrip.net$264
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Elephant & Castle station is 497 m away by road, about 7 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Borough Road20 m
- Nearest shop: Tesco Express2 min walk128 m by road
- Nearest station: Elephant & Castle7 min walk497 m by road
- Big Ben23 min walk1.8 km by road
- Tower Bridge2.5 km
- Buckingham Palace3.0 km
- The British Museum3.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 6 to 22 m².
- Single Room with Shared Bathroom6 m²Sleeps 1Bathtub
- Single Room with Shared Bathroom7 m²Sleeps 1Bathtub
- Single Room7 m²Sleeps 1
- Double Room9 m²Sleeps 2
- Double Room With Shared Bathroom9 m²Sleeps 2Bathtub
- Twin Room12 m²Sleeps 2
The other 10 room types
- Family Room15 m²Sleeps 31 Twin bed + 1 Double bed
- Triple Room15 m²Sleeps 33 Twin bed
- Quadruple Room with Private Bathroom16 m²Sleeps 44 Twin bedBathtub
- Standard Triple Room, 3 Twin Beds22 m²Sleeps 3
- Deluxe Double RoomNot statedSleeps 2
- Deluxe Twin RoomNot statedSleeps 2
- Deluxe Single RoomNot statedSleeps 1
- Double Room, EnsuiteNot statedSleeps 2
- Twin Room, EnsuiteNot statedSleeps 3
- Single Room, EnsuiteNot statedSleeps 1
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
47 Google reviewers ticked "Quiet", yet 25 guests complain about noise, and Borough Road runs 20 m away.
If room size matters to you
Here, 62 of the 65 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 796 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 12 older, 205 in other languages, 280 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 176 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 36 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.