Britannia Hampstead Hotel
3-star hotel · London, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 3% of London hotels
- 61% of guest comments are praise
- 67% of guest photos show no damage
How this score is made
- Rated higher than 3% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 61% of guest comments are praise. 403 praise, 259 complain. Counts for 30% of the score.
- 67% of guest photos show no damage. 40 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $151 a nighttypical for two, before tax · from $75
- 9 min walkto the nearest station
- 256 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Location76 praise · 1 complain
Against
- Guest photos show wear and dirt20 of the 60 photos guests took, and 0 of the hotel's 40
- Room conditioncomplaints rising: 11.7 in 100 a year ago, 25.2 now45 complain · 14 praise
- Quiet at night33 complain · 13 praise
- Breakfast25 complain · 13 praise
- Beds24 complain · 23 praise
What guests reported
What guests say
256 reviews from the last 2 years. Most praised: staff (95 guests). Weakest: room condition, where 45 of the 59 who mention it complain.
Location761Strength
This is a great location for Camden and train to London.
Google, August 2026, rated 4/5 by this guest
Great location for tube, buses, Uber and TESCO Expresd - for the bus trip price was excellent value.
Tripadvisor, August 2026, rated 4/5 by this guest
He's far from public transport and has no services—no water, no slippers, no bathroom—nothing useful at all.
Google, June 2025, rated 1/5 by this guest
Value4110Mostly good
The rooms were fine and you would pay double the price in Dublin
Google, January 2026, rated 5/5 by this guest
Great hotel and amazing price!
Google, December 2025, rated 5/5 by this guest
Overall it was ok but I’d stay in higher quality in different cities with this price.
Google, February 2026, rated 3/5 by this guest
Room size216Mostly good
The room was spacious and bright, with three single beds perfect for friends visiting.
Google, July 2026, rated 3/5 by this guest
I was part of a coach tour and had a large double room to myself and it was spotless.
Tripadvisor, November 2025, rated 5/5 by this guest
Although the room I stayed in was on the small size, it catered for everything I need, shower and a comfortable bed and was lucky to have a wonderful view over central London at night and in the morning.
Google, October 2025, rated 4/5 by this guest
Staff9542Mostly good
Tolga provided excellent service throughout my stay.
Google, November 2025, rated 5/5 by this guest
Went on a coach trip the hotel is having renovation work so scaffolding at the front , rooms at the back lovely view of London, the food was excellent both evening meals and breakfast , the restaurant staff were brilliant well organised no chaos ,the only down side is small bar room and NO DRAFT…
Google, July 2026, rated 5/5 by this guest
Worst hotel, worst staff, they seem like they hate their job.
Google, December 2025, rated 1/5 by this guest
Cleanliness7345Mostly good
The food was amazing, great choice, excellent quality, room lovely and clean, situation great for so many places, will happily stay here again 😊 I really cannot why there are so many negative reviews about this hotel, thoroughly enjoyed my stay here 😊
Google, October 2025, rated 5/5 by this guest
I had a bath and shower the bathroom was very clean.
Google, November 2025, rated 5/5 by this guest
Room dirty, shower curtain short, so water spilt on the floor.
Tripadvisor, February 2026, rated 1/5 by this guest
Views86Split
OK on to the hotel I went with my husband travelled down with caladonian travel the hotel looked really dated from the outside,inside the foyer was decorated very nicely...our room on the other hand was very dated and there was marks on the wallpaper etc carpets where frayed aswell,we had a balcony…
Tripadvisor, June 2026, rated 2/5 by this guest
We were lucky to be on 4th floor with a fantastic view of the city.
Booking network, June 2025, rated 8/10 by this guest
Foodcomplaints rising: 3.4 in 100 a year ago, 15.3 now2622Split
Very good hotel staff very nice we came on a weekend very busy i would stay here again very clean food not that good but was a cheap package with a coach company so you get what you pay for if I was comeing again I would stay hear
Google, August 2025, rated 3/5 by this guest
Breakfast was better than evening meal frozen veg and frozen chips not a great selection
Tripadvisor, August 2025, rated 2/5 by this guest
Hotel was ok to rest your head, the service was ok, although I have to be honest in saying the food isn’t great
Booking network, September 2025, rated 8/10 by this guest
Beds2324Split
Stayed here on a recent coach trip, it fitted our need for the break away although the pillows were alot to be desired.
Google, June 2026, rated 4/5 by this guest
Honestly the worst hotel I have ever stayed in, the beds feel like im laying on concrete, the room feels like its 30+ degrees inside, fant even get to sleep because of how horrendous this hotel is, you know, you would of thought a hotel would of decent beds, a fridge maybe?
Google, July 2026, rated 1/5 by this guest
The bed was the worst part, mostly due to the mattress being quite springy and thin.
Google, December 2025, rated 4/5 by this guest
Breakfast1325Weak spot
Breakfast at £15 is overpriced, the food is very basic with little choice.
Google, September 2025, rated 3/5 by this guest
Rooms were clean and comfy, one staff member was abit arrogant and the breakfast was crap cold and tasted was cooked the night before which let it down not worth price
Booking network, October 2025, rated 6/10 by this guest
Hotel room was excellent staff need to learn to be more professional breakfast £11 50 it wasn't worth £5 50.
Booking network, March 2025, rated 6/10 by this guest
Quiet at night1333Weak spot
As if a windowless basement room isn’t bad enough, the beds are uncomfortable and the pillows are lumpy, but that doesn’t matter as you’ll be kept awake all night by slamming doors and people screaming at each other.
Google, March 2026, rated 1/5 by this guest
The room itself was disappointing: noisy, with rattling windows.
Google, June 2026, rated 3/5 by this guest
It was a bit noisy having the window open at night (room 306) because you could hear the constant hum of the central heating system at the back of the building, but other reviewers have said that being at the front of the building is noisy as well because of the traffic, so perhaps being at the…
Tripadvisor, June 2026, rated 4/5 by this guest
Room conditioncomplaints rising: 11.7 in 100 a year ago, 25.2 now1445Weak spot
The hotel itself is nothing special and in need of an upgrade.
Google, April 2026, rated 3/5 by this guest
However the hotels appears to be trapped in the 70s, with metal sliding windows, brown carpets, no air-conditioning, and the food was poor.
Google, June 2026, rated 2/5 by this guest
Very dated but en suite clean and ok.
Tripadvisor, April 2026, rated 2/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,156 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 37 of 256 reviews.
Heating and air conditioningcomplaints rising: 8.3 in 100 a year ago, 22.5 now37 of 2561 in 7 reviews
Very good overall, I recommend it, although they should start considering installing AC for the summer since I used this hotel in July and the temperatures were barely 25c and it felt hot inside the rooms, those fans barely helped and the windows hardly open.
Google, July 2026, rated 4/5 by this guest
Rooms are unbearably hot.
Tripadvisor, June 2026, rated 1/5 by this guest
Something broken in the room24 of 2561 in 11 reviews
Room was clean, but curtains were stuck closed, no plug in sink, expensive drinks at the bar & absolute chaos in the dining room for breakfast & dinner.
Tripadvisor, May 2026, rated 3/5 by this guest
For example, my mum’s radiator couldn’t be turned off, while my aunt and grandma’s room had the opposite issue their heating wouldn’t turn on, although the hotel did provide a plug‑in heater and fans
Google, January 2026, rated 4/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 6.2 in 100 a year ago, 9.0 now19 of 2561 in 13 reviews
We complained at reception on the second day and they told us it only starts on the third night, and even then it didn't happen.
Google, January 2026, rated 1/5 by this guest
Furthermore, when I went to the front desk to let them know, the worker did not seem surprised at all.
Google, January 2026, rated 1/5 by this guest
Problems in the bathroom15 of 2561 in 17 reviews
Our toilet did not flush and we were left without a functioning toilet for 14 hrs before fixing it ourselves.
Tripadvisor, February 2026, rated 2/5 by this guest
The bathroom which looks ok, absolutely stinks, and definitely needs the drains throughly clean .
Tripadvisor, August 2026, rated 1/5 by this guest
Parkingcomplaints falling: 7.6 in 100 a year ago, 1.8 now13 of 2561 in 20 reviews
Hotel has minimal parking spaces so once you’re in a space don’t leave.
Tripadvisor, December 2024, rated 2/5 by this guest
Rooms are clean, beds are uncomfortable, limited parking, stayed over the course of 6 weeks where booking mistakes where made which included one of our team being told to leave even tho his room was booked and paid for.
Google, August 2025, rated 2/5 by this guest
Feeling unsafecomplaints falling: 5.5 in 100 a year ago, 1.8 now10 of 2561 in 26 reviews
Someone at the front desk copied my credit card information and used it for a Deliveroo order without my knowledge.
Booking network, October 2025, rated 2/10 by this guest
Absolute charlatans behind reception who shout, lie, take and threaten.
Tripadvisor, November 2024, rated 1/5 by this guest
Serious reports
9 in 256 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard7 of 256 reviews
They are very dangerous - the windows are over 2ft wide and at least 2ft high and there is *nothing* to stop someone (easily) climbing straight out.
Google, August 2026, rated 3/5 by this guest
I had also stayed the previous week and noted that you had mice running across the restaurant floor however I was told by the receptionist even though I saw them that you had no such issue.
Google, July 2026, rated 1/5 by this guest
Someone fell ill1 of 256 reviews
As a direct result of the lack of AC and poor air quality, I developed a sinus infection that negatively impacted my entire trip.
Booking network, July 2025, rated 2/10 by this guest
Harassment or discrimination1 of 256 reviews
I was waiting outside whilst my bf was talking to them and some staff came out not knowing I was with him started making racist comments and making fun of his accent even engaging other customers to make fun of his accent.I then told the staff at the register and was told they cant do anything…
Google, September 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
20 of the 60 guest photos we checked show damage or dirt (33%).
Guest photos showing damage or dirt20 of 6033%
Of 60 guest photos, 20 show damage or dirt: stains in 7, dirty surfaces in 6, peeling paint or cracks in 4 and pests in 3, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (2), bar (3).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$151 is a typical night, from 292 dates checked in the coming year.
Weekends cost 42% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $92Dearest month: Jun 2027, $184
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$176
- trivago.deals$181
- stayforlong.co.uk$183
- traveluro.com$183
- Vio.com$185
- deals.etrip.net$185
- deals.goseek.com$185
- Priceline$191
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 688 m away by road, about 9 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: Tesco Express2 min walk158 m by road
- Nearest main road: Haverstock Hill379 m
- Nearest station9 min walk688 m by road
- The British Museum4.5 km
- Buckingham Palace5.8 km
- Big Ben6.2 km
- Tower Bridge8.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
6 room types, all 2 m².
- Standard Twin Room2 m²Sleeps 2
- SuiteNot statedSleeps 21 Double bed
- Standard Double RoomNot statedSleeps 2
- Family RoomNot statedSleeps 31 Double bed + 1 Twin bed
- Executive Double RoomNot statedSleeps 2
- Standard Double Room (Without Window)Not statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 5.6 out of 10. Only 3% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
41 Google reviewers ticked "Quiet", yet 33 guests complain about noise.
If room condition matters to you
Here, 45 of the 59 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
256 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 456 most recent reviews from Google, Tripadvisor and the Booking network. 256 of them describe a stay in the last 2 years and are the ones counted here; the rest were 105 older, 1 in other languages, 93 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 60 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.