DoubleTree by Hilton London - Tower of London
4-star hotel · City of London, London
Long Weekend score
GoodNo serious reports. in 284 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 42% of London hotels
- 80% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 42% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 80% of guest comments are praise. 494 praise, 126 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $307 a nighttypical for two, before tax · from $142
- 2 min walkto London Fenchurch Street station
- 284 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to Tower Bridge847 m by road
- A station within walking distanceLondon Fenchurch Street is 164 m away
- Staff155 praise · 25 complain
- Location143 praise · 0 complain
- Views20 praise · 3 complain
Against
- Room condition22 complain · 9 praise
- Value18 complain · 5 praise
- Room size16 complain · 15 praise
- Complaints the hotel left unresolved16 of 284 guests
What guests reported
What guests say
284 reviews from the last 2 years. Most praised: staff (155 guests). Weakest: room condition, where 22 of the 31 who mention it complain.
Location1430Strength
Very comfortable and well-situated hotel
Booking network, July 2026, rated 8/10 by this guest
Location perfect for tower bridge and tower of london, friendly staff
Booking network, August 2026, rated 5/10 by this guest
Views203Strength
The view from our room was beautiful and we will definitely be back!
Tripadvisor, August 2026, rated 5/5 by this guest
Tower and bridge look spectacular from here at night.
Google, September 2026, rated 5/5 by this guest
Not very nice views from the room
Booking network, August 2026, rated 9/10 by this guest
Staff15525Strength
friendly and helpful staff
Google, September 2026, rated 4/5 by this guest
Outstanding breakfast, especially the hosts Simona and Daniela who were very kind every morning.
Tripadvisor, October 2026, rated 5/5 by this guest
Reception staff and Concierge staff were very offhand and unfriendly
Booking network, June 2026, rated 6/10 by this guest
Beds194Mostly good
The ved was so cosy and comfortable to rest after a long meeting.
Booking network, September 2026, rated 8/10 by this guest
Rooms are clean and beds are very comfortable.
Google, September 2026, rated 5/5 by this guest
Small room even with upgraded choice, soft beds are not comfortable for two people.
Booking network, August 2026, rated 6/10 by this guest
Cleanliness5614Mostly good
The room was nice and clean..
Tripadvisor, September 2026, rated 5/5 by this guest
Lovely room on the 10 floor, bright, crisp and clean.
Tripadvisor, August 2026, rated 5/5 by this guest
And stain on the side of one bed
Booking network, July 2026, rated 9/10 by this guest
Breakfast4914Mostly good
The location is superb, the service is attentive, the breakfast is plentiful, and the room views are amazing.
Google, September 2026, rated 5/5 by this guest
Breakfast was fresh and plenty of choice.
Booking network, August 2026, rated 9/10 by this guest
Breakfast options were also disappointing.
Google, August 2026, rated 2/5 by this guest
Food134Mostly good
Cannot recommend the Executive Lounge enough for quick beverages and food at most hours of the day.
Google, July 2026, rated 5/5 by this guest
The food and drinks here are absolutely delicious, staff super friendly no complaints at all!
Tripadvisor, July 2026, rated 5/5 by this guest
Quiet at night106Mostly good
Staff all lovely and friendly, free cookies on arrival, super clean, quiet rooms.
Booking network, July 2026, rated 10/10 by this guest
Quiet in the heart of it all!
Tripadvisor, October 2026, rated 5/5 by this guest
Noise from rooftop bar can be heard and felt multiple floors below.
Booking network, June 2026, rated 7/10 by this guest
Room size1516Split
It was a nice stay despite the small size of the room and the not big enough restaurant...
Booking network, July 2026, rated 8/10 by this guest
The rooms are small but adequate,
Google, August 2026, rated 5/5 by this guest
The room too small and no view.
Booking network, June 2026, rated 7/10 by this guest
Room condition922Weak spot
Seemed run down, carpet outside our bathroom was wet , table had a large chip in it, no tea or coffee in the room , breakfast was very greasy , disappointing considering we paid over three hundred pounds for one night
Booking network, June 2026, rated 4/10 by this guest
From a negative standpoint the hotel rooms are a little tired and out dated and desperately need to be upgraded.
Tripadvisor, October 2026, rated 5/5 by this guest
The hotel feels tired and lacks consistency.
Google, July 2026, rated 2/5 by this guest
Value518Weak spot
Little pricey in my opinion
Booking network, August 2026, rated 9/10 by this guest
Acceptable for one night stay durong business trip but it does not worth room price
Booking network, August 2026, rated 7/10 by this guest
The room we had was dated and more basic than I’d expect for the price and with being a Hiton
Booking network, August 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 6,250 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 16 of 284 reviews.
Complaints the hotel left unresolved16 of 2841 in 18 reviews
I never received a reply and the points never materialised.
Booking network, September 2026, rated 3/10 by this guest
Constant knocking/tapping from the floor above, reported this to reception but to no avail, shower head slider clip damaged making shower useless, had to personally approach the maintenance guy to repair this, who did duly obliged, but surely this sort of thing should be flagged up on a room…
Booking network, June 2026, rated 6/10 by this guest
Heating and air conditioning11 of 2841 in 26 reviews
Great experience but our AC was not working properly, but hatts off to Faisal from reception as he helped us a lot.
Tripadvisor, July 2026, rated 5/5 by this guest
Air con was ineffective in room.
Booking network, July 2026, rated 6/10 by this guest
Problems in the bathroom10 of 2841 in 28 reviews
Shower fitting fell apart and security chain was very difficult to unlatch on 1st use so bad in fact I didnt use again for fear of getting locked in.
Google, September 2026, rated 3/5 by this guest
The shower had a lot of hair in the drain which meant the basin was filling with water.
Booking network, August 2026, rated 10/10 by this guest
Something broken in the room10 of 2841 in 28 reviews
The hallways had an unpleasant smell, the rooms were exceptionally small, and—most memorably—the bed was on wheels that would not lock.
Google, July 2026, rated 3/5 by this guest
Room was tired, comfort controls were basic, shower leaked out into the bathroom in a big way and most of all we wanted to stream a football game (with the correct subscription & hdmi -usbc cable connector but it wasn’t possible despite my efforts and those of two top engineers on site.
Booking network, August 2026, rated 4/10 by this guest
Unexpected charges and refunds9 of 2841 in 32 reviews
It isn’t explained enough that parking is not free and also that breakfast is not included with booking price
Booking network, July 2026, rated 6/10 by this guest
An unexplained extra charge of £17.99 to my credit card Worrying
Booking network, August 2026, rated 6/10 by this guest
A facility closed6 of 2841 in 47 reviews
Savage Garden wax booked out and I wanted to shops my date (new lady it )
Booking network, August 2026, rated 8/10 by this guest
We were told he had other orders and wasn't serving others yet.
Booking network, August 2026, rated 1/10 by this guest
Serious reports
None found in 284 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$307 is a typical night, from 292 dates checked in the coming year.
Weekends cost 13% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $176Dearest month: Jun 2027, $390
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$235
- trivago.deals$241
- billabook.com$244
- lastminute.com$245
- amimir.com$245
- wego.com$246
- clicktrip.com$246
- catchit.com$246
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Fenchurch Street station is 164 m away by road, about 2 minutes on foot. There are 16 bars or clubs within 200 metres.
- Nearest main road: Byward Street151 m
- Nearest station: London Fenchurch Street2 min walk164 m by road
- Nearest shop: Marks and Spencer to Go4 min walk299 m by road
- Tower Bridge11 min walk847 m by road
- The British Museum4.0 km
- Big Ben4.2 km
- Buckingham Palace5.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
26 room types, from 21 to 80 m².
- Deluxe Queen Room21 m²Sleeps 2
- Deluxe King Room21 m²Sleeps 2
- Deluxe Tower King Room21 m²Sleeps 2
- Twin Room21 m²Sleeps 2
- Queen Room21 m²Sleeps 2
- Deluxe King Room with Single Sofa Bed - Tower21 m²Sleeps 3
The other 20 room types
- Executive Room, 1 King Bed, Tower (accessible)21 m²Sleeps 2
- Executive Tower Twin Room21 m²Sleeps 2
- Executive King Room with Single Sofa Bed21 m²Sleeps 3
- Deluxe Twin Room - Tower21 m²Sleeps 2
- King Guest Room21 m²Sleeps 2
- Executive Tower King Room21 m²Sleeps 2
- Queen Room with One Single Roll-Away Bed21 m²Sleeps 3
- Executive King Room21 m²Sleeps 2
- Executive Queen Room21 m²Sleeps 2
- Queen Room - Accessible22 m²Sleeps 2
- Deluxe Room, 1 King Bed, Mobility Accessible, Tower22 m²Sleeps 2
- Room, Multiple Beds22 m²Sleeps 3
- Two Connecting Tower Deluxe Rooms with One King Bed Each42 m²Sleeps 4
- Connecting Rooms with Two Queen Beds42 m²Sleeps 4
- Two Connecting Rooms with Two King Beds and One Single Sofa Bed42 m²Sleeps 5
- King Atrium Suite45 m²Sleeps 3Bathtub
- Suite, 1 King Bed, Non Smoking (Atrium)45 m²Sleeps 3
- City Suite, 1 King Bed with Sofa bed, Non Smoking80 m²Sleeps 4
- King City Suite80 m²Sleeps 4Bathtub
- City Suite, Accessible, Non Smoking80 m²Sleeps 21 Queen Bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.1 out of 10. 42% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 18 of the 23 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
284 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 808 most recent reviews from Google, Tripadvisor and the Booking network. 284 of them describe a stay in the last 2 years and are the ones counted here; the rest were 101 older, 52 in other languages, 357 with a score but no words and 14 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 26 in every 100 reviews thank a staff member by name.
- 19 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.